Great shop, great service, prompt and fair with cost. Will definitely do business with them again…read morein the future

I've been using Carroll's Automotive for 17 years after finally getting fed up with the poor…read morequality of work and unrelenting upselling at the dealer (Williamsburg Jeep). Carroll's Automotive does honest work, fixes what needs to be fixed without trying to sell you repairs you don't need. I would highly recommend this business for your automotive repair needs.

We were first time customers, car a/c blowing warm air. In by 8am called before 5pm the car was…read moreready. Picked up the car and a/c was blowing cold.... next morning a/c blowing warm again. Called in and they were unable to fit us in for 5 days ? In at 8am ... shortly after a call with um, ya need an $800 hose, um ya no we can't provide a detailed estimate.... um, yeah parts take 6-8 days. Honestly, I lost any confidence this business had the skills to provide this service. I took the vehicle elsewhere ... there diagnosis completely different with a written estimate detailing the condenser as the worn part, the part was ordered and installed in less than 3 hours at about half the cost, with a written warranty. I went back to American Pride Automotive, with the rusted worn condenser and asked for a refund of the $276. misdiagnosis and repair that they claimed to have provided and the Service Director could not for the life of him admit to his businesses failure. So, I gave him and honest chance to save a customer and instead has lost any chance at our business, but for $276 he's bought a lifetime of bad advertising for American Pride Automotive to all our family and friends. I looked at the other reviews for this business and see it's a pattern.... that's a shame.

First, I never write reviews. I look at them all the time, but rarely take the time to write one…read moremyself...I felt it was needed to offset some of the reviews I've read here... I recently relocated to Williamsburg and in the midst of packing up and selling my home, I lost sight of my car inspection. It was already over due. I called American Pride and they were able to get me in the same day and even helped me get back and forth to my hotel from drop off to pick up. I am a widow and often get hit up for 'added repairs and services'...(I think being a woman dealing with car things, makes me a target). Given some of the other reviews here, I was a little worried that would be the case. They couldn't have been more kind, were courteous and no added 'recommended services or repairs' were pushed onto me. Just a passed state inspection and ready to go. Thank you American Pride. I wanted others to know, that I DID have good experience and didn't get the usual hit up for add ons.

European Cars of Williamsburg successfully did a difficult job on my 2009 Bentley. They…read moredemonstrated a thorough knowledge of the car when most shops won't even work on them. Best yet, the job was done earlier than expected and below the estimate! As a surprise side benefit, the finished car looked better then anytime since it left the showroom floor. A great job! Thank you!

Don't waste your time calling them. I spoke with Gus, who put me on hold immediately and I could…read morehear him talking to another customer telling him to go somewhere else for his service. He came back on the phone with me and asked me to explain my problem quickly. As I was giving him an abbreviated version of my issue, he cut me off and asked for my license plate number. I asked him why he needed that and he said so he could look my car up. I told him I didn't have it with me and told him the make, model and year of my car. He told me he didn't want to work on it because of the parts, hassle and his technicians couldn't handle older European cars. Seriously? Total crap business. Fortunately I found out how bad they are BEFORE he had a chance to get one penny from me! I consider myself blessed.

Never ever have them work on your car or inspect your car ..Harry , owner , is very rude and…read moreunprofessional.. he has no customer service skills at all .. and no empAthy for customers .. My Car was taken there for inspection .. they hit it car with one of their cars .. instead of them sending the car to a detail shop and having them fix the car .. Harry wanted to take cheap way out and fix the car himself (once done he gave no warranty on his work) then told me he is not a body shop he is inspection shop ( okkkk) .. he did fix it after 20 days ( wow! The car was there for 15 min inspection ) I called everyday and he kept telling me the car was not a priority to them !( wow! Even when they hit the car ) He kept telling me he was not liable ( really , his employee hit the car) I asked if he is not liable then why is his fixing the car .. he told me out of the goodness of his heart (really , lol) .. I told him I was going to call his insurance company .. he told me he has 5k deductible and he would rather give me 500$ for the car .. ( is this is what he thinks of others property ) In order to get that car fixed I had to threaten to sue him .. after that was said the car was repaired in less than 24 hours .. Harry is a complete mess .. he inspects cars and gives hot inspection stickers.. I know he does this because that's the whole reason the car was sent there was to get a "hot sticker " .. this was my 70 year old aunts car , I had to get involved when she couldn't get her car back after 20 days !!!! If I could give him a "0" star , I would !! Never take anything to his shop !!!

I've been going to Harry's for almost 10 years now, and that's because they're honest, good people,…read moreand they know what they're doing. Sometimes they get really busy and it's hard to get in. What I've learned (after going to other places during those times) is it's worth the wait to get a fair and accurate diagnosis/repair.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

Beware of Colonial Foreign Car Service in Williamsburg! Their markup on auto parts is outrageous…read more When we tried to keep the costs of our repair down by finding the auto part at a 30% discount, the manager complained "there wasn't enough money in the job for them." Poor customer service and very unprofessional. I would not recommend Colonial Foreign Car Service to my worst enemy!

Fast,honest and reliable. Wouldn't trust anyone else to work on my cars.read more

Took vehicle in for state inspection and got a call saying sway bar link was just hanging and to…read morepass inspection it would cost $240. Told em to put rejection sticker on it as they were not going to rip me off. Basically as photo shows just needed to put end into bracket and screw a new bolt on. Not sure how they came up with $240. They also said it passes now but sway bar bushings would need to be replaced and quoted $400 something bucks. Bushings are not expensive and doesn't take long to replace those. Place is sketchy with mechanics looking for work to make money for the business, but if you want to blow money and over pay then this is your place.

We are AAA members, so we always take our cars to AAA. These guys are fantastic! They are always…read morevery courteous and honest! We tell them "No rush.", but they usually get the job description be within 1 day.

We are really lucky to have Auto Clinic at Longhill in Williamsburg! They are fast, friendly, and…read morealways charge less than I think it's going to cost. Highly recommended!

The staff was courteous and I was kept up to date. I thought I might be having transmission issues,…read morebut thank goodness they discovered my breaks were sticking or I might have had a bad accident. I was recommended to them by two older women...and if they liked them, were could I go wrong? They repaired my car in the time period they said they would Thank you for your speedy service!