The original U-Haul location I was assigned to for returning my trailer and securing a storage…read moreunit, unfortunately, didn't have a unit that met my needs. I was then referred to the U-Haul location at 7630 Oak Ridge Highway--and I'm so glad I was. As soon as I arrived, I was warmly greeted by the general manager, Elah Henry. She was incredibly friendly, hospitable, and thorough in explaining how everything worked at the facility. She made the entire process--from returning my trailer to securing the perfect storage unit--simple and stress-free. Moving and relocating can be extremely overwhelming, but experiences like this one truly make a difference. I highly recommend this location and company for your moving and storage needs. I'd also like to acknowledge all the U-Haul customer representatives I spoke with by phone during my travels--they were professional, helpful, and knowledgeable throughout the process.

I would 100% give 0 stars if possible. I stored my stuff here for only 4 months. In that time,…read morethere must have been a pipe leak from the sprinkler system or something. My entire 'climate controlled unit' grew mold over all my belonging causing $6,000 in damages. Uhaul stated they weren't at fault despite an employee saying it happens in several of their first floor units. DO NOT USE THIS COMPANY!

For the second time in 2-1/2 years, we called on Big Orange Moving to handle all our household…read morebelongings. This time we had them load out of our longterm storage in Knoxville and into our newly completed home in Bean Station, TN. It was a long day with two trucks and four guys required for the move. Approximately 8-1/2 hours following the truck arrivals at Central Karns Storage, they pulled out of our driveway empty and exhausted. Dalton, Terrell, Liston and Gage did an excellent and careful job of loading and unloading everything for our 3 bedroom house. They took direction for placement of the stuff with a smile and were very courteous throughout the day. Thank you! And, if we should ever find ourselves in need again, Big Orange Moving would definitely get the call. We will not hesitate to recommend Big Orange Moving to our friends.

We hired Big Orange Moving to move our belongings from 2 pods which were delivered into a storage…read moreunit we rented. They were prompt, extremely courteous and very quick yet efficient. Our guys- Reese, AJ and David were awesome the entire time. We can't say enough about how great they were. When I first put in the request for the job, Ken responded quickly, but so did the other companies. Big Orange had great rates and explained that if we hired a 3rd mover it would reduce our costs in the long run. Ken was very respectful and I appreciate him explaining the cost savings. My husband and I highly recommend this company. We will be hiring them again once our house is built and we move these same belongings to our new home.

Nice easy experience with Chris who helped answer all our questions and explained all of our…read moreoptions while using the storage unit.

Very friendly staff, extremely clean and well maintained facility, and the locks are very secure…read moreand theft-proof. Better rates than many facilities that are not as nice. Excellent business!

Fairly reasonable. Good workers - put most of the items where they were labeled to go. We did have…read morea couple of small items / pieces that went missing. Nothing of great value but pieces needed for the bigger item.

We have used them twice and both times have been extremely impressed. They called us and went over…read morewhat they would be able to move vs not. It's a bit pricy but for us it's well worth the money. These guys worked their butt off hauling heavy furniture and totes and nothing was damaged. They work quickly and efficiently. They allowed me to tell them exactly where I wanted the items and they put everything where I wanted. Took the furniture apart and put it back together correctly. We didn't catch all the guys names but the leads name was Dee. All in all we are very happy with the guys and this company and Lord forbid we ever have to move again we will use them a third time.

They were able to handle diagnostic that our other shop messed up on…read more Fixed it for us quickly! I was only without my car for one day . Customer service in the shop was wonderful. And communication was excellent. They sent a video from the mechanic explaining and showing what needed to be fixed before we agreed to have it be fixed. Very thorough and transparent.. highly recommended

Where to start, holy smokes!…read more Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN.

Let me tell you when I say I had to deal with other movers besides PODS this company was SO easy to…read moredeal with! They communicated well, were clear on their fees & so extremely calming when I was freaking out in the middle of a move. They were amazing & I knew every step of the way where my stuff was & when to expect it. Very helpful!! I'd use them again in a heartbeat!

***IF YOU VALUE YOUR HOME OR POSSESSIONS DO NOT USE PODS***…read more Pods backed into one of my properties,caused roofing damage, damaged the gutters and the impact also caused interior damage cracking the drywall in the room behind the impact. First the driver tried to blame me for moving the pod after he had fled the scene (assuming he was drunk or high) Then after I call the local pods store, they have drug out the process of paying me back for the $17,000 in damage that was done to the property and now refusing to pay claiming that I did not follow their procedure. Frankly, they didn't follow my procedure of not backing into my house. This is an extremely unprofessional and unaccountable organization and that is something I wouldn't recommend anyone pay money to be involved with.

My wife and I bought a new Ford Explorer from Ted Russell Ford - Parkside Drive a couple of months…read moreago. We traded in my wife's Subaru, and also traded in my Jeep which still had a lien on it. After the agreed upon price we got the payoff amount on my Jeep, which the dealership was to pay within 10 days. The payment was not made by the dealer within the 14 day window my credit union had given us, so I had to make the next loan payment. I contacted our salesman at Ted Russell and he apologized and said he would straighten it out. After another period (I think about 10-14 days) they finally submitted the Jeep's payoff to my credit union. Meanwhile, per diem had continued to accrue during the delay in paying off the Jeep so I asked our salesman to have the finance guy reimburse me that amount which I wouldn't have had to pay if they had paid off the Jeep within the initial 10 days like they promised. It has now been over two months, and after many emails, texts, phone calls and even a visit to the dealership they *STILL* have not reimbursed me the money they owe me. By my estimate it is only about $30 or so, but the point is they failed in their obligation to me. I had planned on buying my next truck from Ted Russell Ford, but this experience has really soured me on their dealership so we will find a different dealership outside the Ted Russell family for our next purchase.

BUYER BEWARE, DO NOT RECOMMEND…read more I recently purchased a used vehicle from this dealership. Purchasing process was fine but the issues arise from their lack of transparency, communication, and willingly masking problems on a vehicle to "hot potato" expensive repairs onto the customer. During the test drive of the vehicle, it was established that there was significant road noise and vehicle vibration. The salesman claimed it was likely just a "flat spot" on the tire from sitting on the lot. Once we sat down I insisted that was more than a flat spot and I wanted a further diagnostic and complete rectification of that issue. The salesman said they would do a thorough multi-point inspection and road force balance of the tires to "make right for you bud". The next day I picked up the vehicle after its supposed repairs, and the issue is still present, with the addition of a front grill trim piece having become completely broken from its retaining clips on the bottom of the bumper and hanging loose. The service department appear to have used double sided adhesive strip to keep the trim piece in place, which started peeling off as I drove. I asked the service manager what happened here and got told "it wasn't us!". Fed up with this loud, sitting on top of a washing machine experience from what is a luxury vehicle, I took it to my local lexus dealership for a further diagnostic (with video) and repair estimate. They showed the rear wheel was physically BENT, and the damage to the front grill where someone had slammed it hard enough into something hard to break the retaining clips. I brought all this to the attention of the sales managers and general managers at Ted Russell Ford Parkside numerous times. Of the 27 calls and 9 voicemails I made to the dealership over the course of two weeks, I was able to reach a sales manager 2 times and received ZERO calls back after being reassured I would hear from them ASAP. They knowingly sold a car with a BENT wheel and front end grill damage, obfuscated the wheel damage by claiming it was a "flat spot" and then later saying it would just need an alignment, all while claiming it went through 2 multi point inspections (once when they received the car, once when I spoke up) and either MISSED an obviously BENT wheel, or simply didn't care. They also obfuscated a broken grill piece by essentially apply the old duct tape solution to hide the real damage, and when ALL of these problems were brought to senior leadership to rectify, they ignored all calls/voicemails. My father bought a truck here, my aunt bought a bronco here, and my mom wanted to get a vehicle here, but after this HORRIBLE customer service experience, I would never recommend ANYONE to buy any vehicle here or use their service department.