The original U-Haul location I was assigned to for returning my trailer and securing a storage…read moreunit, unfortunately, didn't have a unit that met my needs. I was then referred to the U-Haul location at 7630 Oak Ridge Highway--and I'm so glad I was. As soon as I arrived, I was warmly greeted by the general manager, Elah Henry. She was incredibly friendly, hospitable, and thorough in explaining how everything worked at the facility. She made the entire process--from returning my trailer to securing the perfect storage unit--simple and stress-free. Moving and relocating can be extremely overwhelming, but experiences like this one truly make a difference. I highly recommend this location and company for your moving and storage needs. I'd also like to acknowledge all the U-Haul customer representatives I spoke with by phone during my travels--they were professional, helpful, and knowledgeable throughout the process.

I would 100% give 0 stars if possible. I stored my stuff here for only 4 months. In that time,…read morethere must have been a pipe leak from the sprinkler system or something. My entire 'climate controlled unit' grew mold over all my belonging causing $6,000 in damages. Uhaul stated they weren't at fault despite an employee saying it happens in several of their first floor units. DO NOT USE THIS COMPANY!

For the second time in 2-1/2 years, we called on Big Orange Moving to handle all our household…read morebelongings. This time we had them load out of our longterm storage in Knoxville and into our newly completed home in Bean Station, TN. It was a long day with two trucks and four guys required for the move. Approximately 8-1/2 hours following the truck arrivals at Central Karns Storage, they pulled out of our driveway empty and exhausted. Dalton, Terrell, Liston and Gage did an excellent and careful job of loading and unloading everything for our 3 bedroom house. They took direction for placement of the stuff with a smile and were very courteous throughout the day. Thank you! And, if we should ever find ourselves in need again, Big Orange Moving would definitely get the call. We will not hesitate to recommend Big Orange Moving to our friends.

We hired Big Orange Moving to move our belongings from 2 pods which were delivered into a storage…read moreunit we rented. They were prompt, extremely courteous and very quick yet efficient. Our guys- Reese, AJ and David were awesome the entire time. We can't say enough about how great they were. When I first put in the request for the job, Ken responded quickly, but so did the other companies. Big Orange had great rates and explained that if we hired a 3rd mover it would reduce our costs in the long run. Ken was very respectful and I appreciate him explaining the cost savings. My husband and I highly recommend this company. We will be hiring them again once our house is built and we move these same belongings to our new home.

Nice easy experience with Chris who helped answer all our questions and explained all of our…read moreoptions while using the storage unit.

Very friendly staff, extremely clean and well maintained facility, and the locks are very secure…read moreand theft-proof. Better rates than many facilities that are not as nice. Excellent business!

The guys were likable, but not careful with my heirloom furniture. They ended up with lots of…read morescars and scratches that were not there before the move. I know the furniture was heavy and not easy to transport upstairs, but I saw them make simple, careless mistakes like lay a mirror, with sharp metal brackets on the back, bracket side down on an end table. The end table had a few scratches already, but nothing like what they ended up with after the move. It would of been a lot easier for them if the had taken the drawers out, and been supplied with the right equipment from the company. When I booked the move, the guy on the phone was not upfront with all the extra fees and charges. So, that was a bit of a surprise. Then, after I had paid for the agreed amount of work, the driver slipped in an extra $180.xx charge. I was refunded that charge and the guy was reprimanded. Just be sure to check. He was also the same guy who drove over my rock wall, knocking it down, after I specifically warned him not to.

They sent 3-20 something's that threw trash ALL OVER my home wrapping furniture. Overcharged…read morebecause they took WAY TOO LONG to load the truck. Then held our houseful of furniture for RANSOM!!!!, to move it 2 miles into a storage unit. Then they didn't even pack the unit from the back forward. They left a huge hole behind the furniture. Just blank space. Pay or what? I went and had a meeting with the manager and point blank asked him if this is how he would treat his mother? No answer. Sorry fo

Where to start, holy smokes!…read more Inquired about a late model BMW X5, photos showed Bridgestone Alenza Runflat tires, vehicle description named "runflats" on multiple areas, even the Dealer description. We were sent a quick video taken by Jason Rosinni, quickly skimming past the tires. I got so excited about the X5 that I sent them a deposit and booked a flight to Knoxville. After my son, who is a tire expert, saw the video, he told me that they replaced the Bridgestone Alenza Runflats with Ironman Imove tires which are the cheapest tires on the market. After asking Mr. Rosinni about the switch in tires, he told me that the Bridgestone's were bald and they had to be changed. Ok, but why send me photos of Bridgestones valued at over $400 a tire installed, when they were replaced with a $143 tire? Also, the vehicle was originally sold with runflats and needs to continue to have runflats or provide a spare tire which Grayson did not. This is NOT the image BMW is striving for, and it makes me sick thinking about my experience with Mr. Rosinni. I had the most amazing experience buying my first brand new BMW in 2006, I just thought all BMW dealership were reputable, unfortunately, that can't be any more untrue. I got my $1,000 back from Grayson but had to eat my $500 airfare. NEVER AGAIN.

Buyer beware. Grayson BMW will scam you. They will sell you a car that hasn't been properly…read moreinspected. They scammed my 74 year old handicapped mother out of 43000 for a 2024 Infiniti QX60. Walter Grayson will not return calls after you talk to him and let him know what's going on. Infiniti said it will cost 10 to 15000 to fix the car. Also said the car wold never be the same. We took the car to South Carolina and thank God we didn't die. The only reason we found out about this is the check engine light came on and the car was trying to die on us. So when we got back we took it to Infiniti. Watch the video posted. The radiator is put up with zip ties. Very sad when you can't trust a so called reputable dealership.

Let me tell you when I say I had to deal with other movers besides PODS this company was SO easy to…read moredeal with! They communicated well, were clear on their fees & so extremely calming when I was freaking out in the middle of a move. They were amazing & I knew every step of the way where my stuff was & when to expect it. Very helpful!! I'd use them again in a heartbeat!

***IF YOU VALUE YOUR HOME OR POSSESSIONS DO NOT USE PODS***…read more Pods backed into one of my properties,caused roofing damage, damaged the gutters and the impact also caused interior damage cracking the drywall in the room behind the impact. First the driver tried to blame me for moving the pod after he had fled the scene (assuming he was drunk or high) Then after I call the local pods store, they have drug out the process of paying me back for the $17,000 in damage that was done to the property and now refusing to pay claiming that I did not follow their procedure. Frankly, they didn't follow my procedure of not backing into my house. This is an extremely unprofessional and unaccountable organization and that is something I wouldn't recommend anyone pay money to be involved with.

Very good experience with purchasing truck, David Householder and Martin Hiems offered great…read moreassistance with our decision. I will have no problem going back to Ted Russell with my next purchase. Vic M.

My wife and I bought a new Ford Explorer from Ted Russell Ford - Parkside Drive a couple of months…read moreago. We traded in my wife's Subaru, and also traded in my Jeep which still had a lien on it. After the agreed upon price we got the payoff amount on my Jeep, which the dealership was to pay within 10 days. The payment was not made by the dealer within the 14 day window my credit union had given us, so I had to make the next loan payment. I contacted our salesman at Ted Russell and he apologized and said he would straighten it out. After another period (I think about 10-14 days) they finally submitted the Jeep's payoff to my credit union. Meanwhile, per diem had continued to accrue during the delay in paying off the Jeep so I asked our salesman to have the finance guy reimburse me that amount which I wouldn't have had to pay if they had paid off the Jeep within the initial 10 days like they promised. It has now been over two months, and after many emails, texts, phone calls and even a visit to the dealership they *STILL* have not reimbursed me the money they owe me. By my estimate it is only about $30 or so, but the point is they failed in their obligation to me. I had planned on buying my next truck from Ted Russell Ford, but this experience has really soured me on their dealership so we will find a different dealership outside the Ted Russell family for our next purchase.