Although I didn't have any service done to my vehicle, I still want to take the time to post this review for Max, who was inside the shop when we arrived a few hours before closing on a Sunday afternoon. Some idiot dropped a significant piece of wood from their vehicle onto Aliso Viejo Parkway. I was not able to break suddenly because there was a car behind me and I couldn't swerve to the right because there was a car in that lane so I sadly had to make contact with it. It caused a leak undercarriage so we needed to find out more critical information about it. Max was able to get us in and give us an assessment within an hour or so, without charge. Many places will charge an assessment fee but Pep Boys did not. Thank you so much for taking on our urgent situation, providing us with an online diagnostic with photos, and with next steps - at no cost. We really appreciate your kindness and understanding! read more

I wanted to take a moment to recognize Giovanny at Pep Boys Service for the exceptional service he provided. From the moment I arrived, Giovanny was professional, knowledgeable, and genuinely focused on making sure I had a great experience. He took the time to explain everything clearly, answered all of my questions, and made sure I understood what was being done with my vehicle. I never felt rushed or pressured, which is something that really stands out in a service environment. What impressed me most was Giovanny's communication and attention to detail. He treated me with respect, kept me informed throughout the process, and went above and beyond to make sure everything was handled properly. His professionalism reflects extremely well on Pep Boys and the level of service the company strives to provide. I believe employees like Giovanny deserve to be recognized by corporate leadership. He represents the company extremely well, and his customer service is exactly the type of experience that builds trust and keeps customers coming back. Thank you, Giovanny, for taking such great care of me. Pep Boys is fortunate to have someone like you on the team. read more

Fernando provided outstanding service, and he and Ray even helped find me discounts on my brakes and tires. The service was efficient and I was overall extremely pleased with the outcome. Thanks guys! read more

Really amazing service and reasonable pricing compared to the dealer. I've taken a few vehicles in now for brakes and tires. a+

Had a low tire pressure warning. Brought in just to get some air in that tire. Associate was so helpful when I pulled up at bay door. He not only filled/checked all 4 tires, he had me roll the forward and back to see if we could find leak. With nothing seen, he told me about repair service and to monitor the pressure. Sure enough, next day it was low again. I was able to come in (no appointment) and get the tire checked out. Fernando was so helpful. They determined where the leak was and offered solutions. Service started with a simple air fill and ended with me being a genius at acoustic tires. Keep up the great work. Will be back. Oh! Forgot to mention....when I pulled out my card to pay (expected $30 repair charge), I was told it was a free tire inspection service. read more

Fernando is the man! I had a few mixups with appointments and timing but his customer service and just overall hospitality was amazing. Thank you for the great service!! read more

A trusty, honest, reasonably priced auto repair shop, staffed by knowledgeable mechanics, are important to me. I have taken my vehicles to Pep Boys for many years and my recent experience at the Aliso Viejo Pep Boys has shown me that this auto repair shop is such a place. Service was prompt. Problems were addressed. My old car, once again, runs well. I'LL BE BACK! read more

Pep Boys - Auto Repair Near Me - Aliso Viejo, California

They are absolutely amazing Fernando is amazing and the other man that also helped me out he's a nice man Latino guy he also needs appraisal for helping me and getting me on and I'm women I get nervous and anxious and they really helped me and made sure I'm okay and didn't oversell just super accommodating I'm super greatful read more

Great customer service, friendly staff - excellent work. Highly recommend this place.

This morning, I woke up planning to change the oil in my 2018 Porsche Macan. I usually go to my regular mechanic, but he was super busy. So, I decided to check Pep Boys online and was impressed by their technology for booking appointments. I filled out all the information about my car smoothly, and I even found a $45 coupon on top of the $118 oil change price. When I arrived at the Pep Boys location on Alicia Parkway, the guy at the front desk was very polite and friendly. I showed him the $45 coupon, and as soon as he saw it, I noticed a change in his attitude. Without even checking how busy the garage was, he told me it would take 3 to 3.5 hours for an oil change. Trying to save some money, I accepted it and decided to walk around the shopping mall to kill time. At 10 a.m., I looked for a place to sit and relax, but I couldn't find any bars open. After walking around fo 49 minute, I returned to Pep Boys and saw that my car was still parked outside the garage. I asked the front desk employee about my 10 a.m. appointment and why my car hadn't been serviced after waiting for 49 minutes. His response was, "Your 2018 Porsche Macan is very high-tech, and we don't have the right mechanic for it. We only have one mechanic who can work on it, and he's busy right now. When he's done, he'll take care of your car." I was shocked that such a big company only had one mechanic capable of handling my car. Frustrated, I stepped outside and called Jiffy Lube in Alicia Creek. They told me the price would be $129 and that I'd be out of the garage in 30 minutes. Without hesitation, I grabbed my keys from Pep Boys and drove less than four miles to Jiffy Lube. When I arrived, I was greeted by the most professional and happy team. The manager and employees were fantastic, welcoming, and knowledgeable about my car. I explained my situation, and they assured me I'd receive quick and proper service. I will definitely recommend Jiffy Lube for their outstanding service and expertise. I was embarrassed when Pep Boys told me they didn't have the right mechanic for my car. I'll never go back there again, especially after filling out all those forms just to get a $45 discount. I'd rather pay $129 and save my valuable time. Time is more important than a $45 discount, and I'm grateful for this lesson. A special thanks to Jiffy Lube--thank you for your excellent service! I will definitely recommend your shop to everyone in Dana Point, California. Thanks again! read more

Pep Boys - Auto Repair Near Me - Aliso Viejo, California

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Here is an update to my previous review. I received a call from the Pep Boys manager to address my issue with my previous visit to their shop in Aliso Viejo. The manager apologized for the service I received and explained their situation and since this was only my second visit I am giving them the benefit of the doubt. I did make another appointment to get a new battery and oil change for my vehicle on a Saturday morning. The technician that took my key informed me that it would be two hours for the battery and oil change. My vehicle was ready on time and I was pleased with the new battery and the time it took to get my service done. read more

Pep Boys, made a mistake with pricing and Robert the manager did not make it right! Tucker tires, is the best tire place. I usually go to Tuckers Tires they have the best prices and the best customer service. Unfortunately, I told my bro to go to Pep Boys. He got a quote out the door for tires which was a lie. When you go to Pep Boys the price is higher than quoted. I am sorry for this recommendation. I cannot recommend this Pep Boys or tell anyone anything positive about this place. I personally will not do business with Pep Boys. Little by little Pep Boys will no longer be in business. Yeah I made an mistake, sorry Bro! read more

DO NOT TAKE YOUR CAR INTO THIS PEP BOYS. Took our Audi in for brake replacement and less than a year later the brakes were squeaking. When I took it back in, they argued that it wasn't a safety issue (not sure how squeaky brakes should be considered normal) and tried to weasel their way out of making it right forcing me to pay for upgraded brake pads even though they chose the originals. Find another place to take your car. read more

I came here to get my car checked out. My check engine light and others were on. So, they hooked up my car and in under 5 min gave me free codes which i could look up and diagnose. Since it was during Holidays, i ended up making an appt , paying $100 for a diagnostic ( full) , they put car on hoist, and take an in depth look. We figured out what was wrong and they helped fix it. Thank you. read more

I've always been to the Pep Boys by Aliso Viejo because it's very close to my home! It seemed everyone has been pretty friendly and responsible! The price is acceptable most of the time especially with coupons sometimes! I really don't know much about cars. It does seem that they are pretty honest and only do things needed to be done with acceptable prices and quality jobs because I did get the second opinion from another car maintenance shop! read more

If I could give zero stars I would. Don't come here. They only have one master service technician per the service desk agent. I made an 8am appt so I would be first on the schedule that day. I get there and am told they can't see me. That's it. No solution. No explanation beyond they are busy and behind schedule from the day before. No offer to reschedule (which is still annoying). When I asked what's his solution he said drive to another Pep Boys. When I asked why didn't anyone call to tell me this I was met with the blank stare response. Clueless how to run a business. Don't come here. An appointment means nothing. read more

This is the last time I choose pep boys. I just sat and waited 2 hours for an oil change and when I went to ask when they'd be done they told me they haven't even brought it in even though I had an appt. I just got my keys and left. Not to mention the time before, I got a tire rotation and my wheel nearly fell off on the freeway. Very dangerous, unprofessional, and neglectful. They are lucky no one got hurt. read more

They have idiots as mechanics and cost me more money for damages. I brought my van for struts and they damge the wire for the windshield wiper and refuse to own it. Never again... Many, Moe, and Idiots read more

Upon arrival I met with Fernando who quickly got my work truck in for Battery change. He was professional and continued to keep me updated on the process. I was in and out within an hour and half. Entire staff was professional. read more

Absolute crooks. Ladies Beware. They double dip and up charged to the tune of $10k in repairs. Thankfully I have an honest and reliable mechanic who broke down their estimate, showing me where I would not have been aware otherwise. The repair was $1500 from my mechanic. Pep boys charged me $300 for a scope and oil change with no solution to my engine light. I'll never return again. read more

Great service and less than half the quote from the car dealer service department. Two months later my rear brakes are working perfectly without any squealing. read more

this place will make you pay thousands of dollars for no reason, I took my car to them for metal the sound noise coming from the front and the rear, later that day, I got to pick the car up advisor (GIOVANNY) gives me the work order he states that his technician diagnostic is to change the rack and pinion plus front and rear struts, and he tells me it's urgent is rubbing metal on metal you lose control of the car, they want $1644.20 just labor. so that's too much I bought the parts. Toyota Dealer I'm gonna attach the invoice. just part I paid $1700 labor I went to the shop and installed all the parts that Pep Boys recommended I paid $700 labor, still cheaper than pep Boys.... after all that, none of those parts were my issue for the sound at all it's completely something else.. I went back to Pep Boys. I had all the parts in the trunk. to speak with advisor (GIOVANNY) he tells me that you should've replaced them at our shop or a moron. I told him none of those parts you made me change is the issue I have. what difference does it make? his technician (Carlos) just went by the mileage and assumed it will be my struts in my rack and pinion, changing struts did not piss me off but rack and pinion it was $1000 just by itself and it has nothing to when I hit a bump I get metal sound. Giovanni gives me the service manager number (Rick Lynch) he's even worse than Giovanni he calls me and tells me my technician is experienced and it's not our fault. Yeah right nobody wants to take the blame. He doesn't even offer a apology as it being a service manager he cut me off a few times. they cost me little over $2000 I did not have to change because of their lack of experience and respect for peoples money.... bottom line this place is a joke it's dangerous actually to go there I don't even change your oil there a simple as that... I already contacted the Better Business Bureau and reported the problem going to small claims court waste of time they're not worth my time but I'm putting this here you'll be aware. read more

Pep Boys - parts I bought from Toyota - Auto Repair Near Me - Aliso Viejo, California

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An update on my review. Shortly after my experience with this place, my boyfriend decided to change the brake pads himself the next weekend. He is very well-versed in car repairs and the only reason why he recommended Pepboys initially for a brake pad change was due to Lexus requiring a special tool to push the rear brake piston all the way in as they are electronic now. He managed to do the whole job in 1 and a half hours. The rotors were not "trashed" like the rude older pepboys mechanic told us they would be without assessing them. I even provided images of how they look, with no high spots or any considerable wear. No wobbles while braking either. I am still very disappointed with pepboys and will not bother bringing my car there for any service due to the poor customer service and rudeness of staff towards female customers who cannot defend themselves. read more

Pep Boys - Brake rotor - Auto Repair Near Me - Aliso Viejo, California

I made an appointment at 3pm. Was there at 2:45pm yet my car took 2 hours just to install the b Looks like whether I made the appointment it doesn't matter it still takes a long time. Now I know! read more

I requested a tire rotation for my tires and the price was perfect. The employee said it was $10 so I couldn't pass up the price. I also requested they check out my tire pressure, brakes, and fluids, making sure everything is in a good condition at NO charge. They said It was a complimentary. I also had brought a windshield that I couldn't install so that was also installed by them; they were very helpful. I paid $9.99. GREAT SERVICE! Thank you again (Aliso Viejo) Pep Boys! read more

Had new brakes and roaters installed in October and they have NEVER stopped squeaking. Took it in today and Rick said, "it's normal, all brakes squeak" I told him that's not true and he said, "go stand on the street and you'll hear them all squeek." WHAT??? They took my car back, said they inspected the brakes, and there's nothing wrong with them. Once I was home I realized they left SEVERAL lug nut covers off!!! I called the manager, he said I'll check with the Technician that worked on your car. He called me back and said, "He didn't take your wheels off so he didn't touch the lug nuts." What??? How did he check on WHY MY BRAKES ARE SQUEAKING EVERY DAY without removing the tires to look at the brake pads???? I'm writing to Pep Boys Corporate. They should know the demeanor of their employees. The men named above in the Aliso Viejo, Ca store are not good representatives for this company!!!!! Save yourself the shotty work and customer service, spend your money elsewhere!! I'll tell everyone I know about my experience!!! read more

Well, I had an oil change, radiator flush, smog check, and brake light fixed. This is all last week. The car seems to be running fine, no service lights turning on anymore. I had a coupon. I also went on the mobile app and save the little money. I'm going to give it five stars because the service was fast, and it passed smog first try! read more

Pep boys have always done very good service on my car! I bought the unlimited wheel alignment. Have save a lot of money getting my tires aligned every when alignment. read more

I reviewed outstanding service from Reuben. He went above and beyond helping me in a urgent matter with my vehicle. If it was not for his foresight I am not sure what shape it would be in. He is an expert and he cared about my issue. I will recommend others to this location and will be back again. Thanks again... read more

My husband had just completed 6 weeks of radiation and had taken our small event to attend granddaughters college graduation and take grandson camping. We took in to have brakes checked at the Pep Boys in Alisho Viejo. Our main contact was Jovani. Got the call after tech looked at and was quoted 5,000,00. They said needed 1. New brakes and rotors 2. Cracked brake drum needed replacing 3. One inch of play on ball joint. We are on a limited social security income as we were on mission field for 15 years and knew that we were going to have to sell RV as there was no way of paying that. I asked if he could just do the brake job that was quoted 2,000.00 for us to get our van home 2 hours away and they said too dangerous that wheel would fall off if we tried. Picked up RV and drove home cautiously and took to our good friend, reputable Christian mechanic. My daughter who has a mechanic friend said that he worked for pep boys and they use scare tactics. So disappointed, but thankful we trusted our gut after we prayed Below is the bill from our mechanic He said minor wear on outside of one rotor but not enough to turn. Definitely not an inch play in ball joint and even showed my husband the ball joint that he replaced because of the tear in the rubber boot. read more

Pep Boys - Our Mechanic bill. - Auto Repair Near Me - Aliso Viejo, California

The most horrifically unethical shop in the history of auto repair. They will endanger your life and try to blame you for it. Stay away from this shop. They take zero responsibility for their actions and are negligent beyond belief.Your order of arrival means nothing to them, the money that will be generated, the upselling and the shoddy work preoccupies them. I arrived needing an urgent oil change (because of a wrong additive) 3 1/2 hours before closing,I was the only car left unattended to at closing. They falsified progress report on the portal and kept me from retrieving the call at least to have another place work on it, handed me the key to an unsafe car with derision and refused, flat out refused to provide a ride home. read more

Brought my car in (RUNNING FINE) to check out an oil leak that had been coming from the bottom. They gave me a call to say it could be fixed and we agreed on a price. The next morning, they called to say they took a cover off the engine to fix the leak, and they could not put the engine back together. I literally drove my car there in fine condition, and after they took it apart, they could not put it back together in running condition. Mechanics should put vehicles in better condition, or at least the same condition in which you brought it.... Not WORST, and not un-drivable. Regardless-- engine now ruined. My options were pay $8000 for a used engine, or get it towed home. The car was worth less than $5000 so I got it towed. The fact that a large National chain could offer no other solution baffled me. But, ordeal over, fine. But worst? They left EVERYTHING that they'd taken out from the the hood, ALL OVER my backseat and throughout the car. Nuts and bolts everywhere, pieces that were not the engine, filters, OILY residue, all over my backseats? Why?? I had jackets back there (that I left in the car because I expected to pick it up fine the next day) ruined. The inside of the car was left an absolute mess. Why? The car now being absolutely unusable after driving it in functioning perfectly fine (just with an oil leak) was one thing. The condition they left the car in is the reason for my review. Completely unnecessary and disrespectful. I will never go to another Pep Boys and urge anyone else to find a different service where your vehicle, time, and money will be cared for and respected. read more

I paid and went to get my car in the parking lot. It was missing two wheel covers that they had to go back to find. And my car was pulled forward into a bush. I was told about 2 hr wait for oil change and tire rotation with an appt. I called to check in at 2.5 hrs because I hadn't gotten a message and was told if I didn't get a text message then it wasn't done yet. After 2.75 hr I walked back over to the shop and it turns out it was done, they just didn't notify me like they said they would because they were "too busy". read more

Pep Boys - Wheel covers missing after service was completed - Auto Repair Near Me - Aliso Viejo, California

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2 hour and 30 minutes for an oil change. ridiculously slow and expensive. never coming back.

Ripped a tire on the freeway and pulled off the road somewhere near San Juan Capistrano. I searched all around and finally found Pep Boys Aliso Viejo a few miles away! David was able to squeeze me in and also honor the tire deal posted online, "Definity - buy three get the fourth free." Installation took a little while, but that's to be expected without an appointment on a super busy day, plus there are plenty of lunch and shopping options around, even the movies! read more

Pep Boys - Auto Area - Auto Repair Near Me - Aliso Viejo, California

Very sad to see all the negative reviews, while I believe everyone has different experiences I am happy to say mine was pleasant. I panicked after seeing the wires showing on my front left tire. I am on the freeway constantly and was urgent needing a tire change on a sunday. I called concerned and they squeezed me in and were willing to get it done for me. Thank you to the technicians and everyone involved. Much appreciated. read more

PLEASE AVOID PEP BOYS! I decided to write this review in the hope that others will not be subjected to the horror I have experienced after visiting this location for a simple battery replacement. Pep Boys ruined my vehicle and cost me substantial money in subsequent repair bills. After being forced to pay for negligent service, I had to have my vehicle towed away. I have never experienced anything like this before in dealing with a vehicle or anything else for that matter. Pep Boys provides a courtesy inspection notice when they check your vehicle in, and that document clearly showed there was nothing wrong with my vehicle, no warning lights on the dash, and nothing else to indicate that I was there for anything other than a battery replacement. However, if something goes wrong, the staff will simply lie to you and tell you that you brought your vehicle in and complained about items that you never even mentioned. They do this with no documentation to support their statements and simply because it will help them not take responsibility for any damage done to your vehicle. I spoke to Giovanny and showed him that my vehicle would not start, his answer was to take it to a dealer and that it was not their problem anymore. I called the next day and spoke to the assistant manager Ray , who promised me that they would refund my money and pay 100% of any needed repair bills for the damage they had caused. Well it turns out that Ray flat out lied to me. I then spoke to the store manager, Rick, who also lied endlessly, and made empty promises in an attempt to make me just go away. All in all, I spent significant money to repair my vehicle And hope that no one ever experiences the same as I have. Please AVOID this location at all costs. There are alternatives. There are so many one star reviews for this location that I should not have ignored. No consumer should be subjected to such incompetence and dishonesty. read more

I have been taking my car to Pep Boys for the past 4 years. I drive a 2002 Mazda Miata, it's old, and has a lot of sentimental value to me. I have always been treated with respect and kindness. I am not a car girl so I ask a lot of questions. Giovanny is my guy and he is always patient, through, forward thinking with my car and overall takes great care of me. I trust him and I know I am in good hands. They are always flexible and knowledgeable. Thank you Pep Boys and thank you Giovanny!! read more

I came in to Pep Boys with an unexpected flat tire on what was supposed to be my first day back in office after 2 years of being homeshored. As a result, I was extremely flustered and stressed out and Dana was so calm and helpful and reassuring. Dana and team immediately put me at ease, was familiar with the vendor my company car utilizes for repairs and took care of me that day. Highly recommend for a flat and appreciate the kindness shown when I was quite upset. read more

Pep Boys - Flat tire - Auto Repair Near Me - Aliso Viejo, California

My appointment for tire change and alignment was at 12:00pm. At 02:30pm the car ( 2019 Toyota 4Runner ) was still on the lift, none of the 4 new tires were mounted, no one was working on my car. They said that those wheels are very heavy and the mechanic has a bad back. I actually did not know what to say. Very disappointing since I planned incl. the alignment for 2.5 hours at the most. Now, it will be maybe 4 hours if I'm very lucky. read more