Quick and Amazing service every time I come in! Always attentive and answers every question I have read more

I am writing this review because of the GREAT service I have received these past 2 weeks. I want to say that the manager George and his team are fantastic! It has been stressful for me because of the unknown of what was needed to make my car 100%. George explained all about the brakes I needed and I had them put on all new brakes. They are great. And then a couple days ago I had him put in a new great gel type battery and now no longer needing my car jumped. My entire experience with this location has been 100% positive ! read more

Been coming here for years for maintenance, it's been going down hill. They try to upsell you unnecessarily, and can't check a spare tire properly even when asked to do so multiple times. They insisted they did it, said the technicians are trained to do so, but they completely lied about it and when confronted about it refused to correct course and inflate the tire with 20 minutes left before closing. Technician was rude as if somehow it was my fault they didn't do it during the 9 hour time span I left the car there. No accountability. Prices went up crazy too. I'm done with this place. addendum: response to Pep Boys S. Business Manager, Imee, Nice AI bot. read more

Would give zero stars if possible! I took my car in to get the air conditioner fixed. They told me I needed a whole new AC unit, and my radiator needed replacing as well. $2k radiator, $5k AC, $7k total. I took my car to another place and they told me there was nothing wrong with my radiator. i took my car to a THIRD place and they told me there was nothing wrong with my radiator, and they'd fix my AC for $800. That was 3 weeks ago. Have had ice cold AC ever since including 4 days in Palm Springs. These people are RIPPING YOU OFF read more

I would strongly recommend avoiding Pep Boys based on my experience. Extremely Disappointed. I paid over $1,000 to have my rear brakes replaced at Pep Boys, and less than 30 days after the service was performed, there is already visible rust showing through. I have never experienced this issue with my brakes before having them serviced here. Manager Charles claims this is normal to have rust however that is not my experience when taking it to more reputable establishments. I emailed pictures to the store and was told to bring the car in so they could take a look at it. I made the trip in, only for the manager, Charles, to tell me that they would not do anything about it because, according to him, it does not affect the car's drivability so they don't care. That response was extremely disappointing. Whether or not it affects drivability, I paid over $1,000 for a brake job and reasonably expected the work and parts to look and perform appropriately for more than a few weeks. I paid a lot of money for my car and it's unacceptable to have it look like this. The biggest issue is the complete lack of customer service and willingness to offer any solution. After spending over $1,000, I expected Pep Boys to at least take the concern seriously and stand behind the work they performed. Unfortunately, they offered no solution whatsoever. I will never return to Pep Boys, and based on this experience, I will be warning my friends and family to take their business elsewhere. read more

Pep Boys - Visible rust showing through on brand new brake I got put on here - Auto Repair Near Me - Culver City, California

See all

UPDATE #3. *I forgot to mention in my last review that they suggested oil change, which I got, even know my oil change miles were 2K away from my next needed oil change. They said that what was needed to get done to turn off my dashboard light, although I was hesitant due to not needing one for quite awhile ahead. Again, I don't know if this was an upselling technique... 6 days later, I just received a call from them asking about coming in for the $200+ service I denied. VERY random and I've never had a business call me out of the blue after denying a service. I denied it for a reason. Please don't call me. This location definitely PUSHES you for services you don't come in for! Very uncomfortable and unprofessional. read more

Pep Boys - Auto Repair Near Me - Culver City, California

I had a very nice experience at the Pep Boys today when I had my tires replaced. Cindy was wonderful and the price was way less than what I was quoted at others, only $18 per tire plus a $12 fee to bring my own tires. It did take a while, but I had no problem waiting as I had other things to do in the area. So far, no problems, so a great experience overall! read more

I am extremely grateful to the hardworking people at this Pep Boys location on Sepulveda in Culver City. They went above and beyond to help our young adult daughter who had a flat tire. They were kind, compassionate, honest, and ensured she had a safe tires to drive. I was 500 miles away from our daughter, but I felt like she was in good hands with the awesome people at this Pep Boys location. Their prices were also very competitive and a good deal. I wish I knew their names to compliment them directly. I know Victor answered the phone and assured me they would do their best to help, and they lived up to their word. Thank you Pep Boys Culver City! read more

The store is CLOSED, only the tire center is open, you cannot purchase basics like brake fluid! Tire Center ONLY

Juan was great! Very nice and honest about my car. I will be back because of him and his honesty and kindness.

I went here and had my Battery and Alternator fixed and a year later, the alternator they replaced it with no longer works. Now I have to pay $200 for labor for an alternator they recommended and placed in my car. According to them I should have bought an insurance for the labor so I would have not paid the $200 for today's service. You sold me an alternator that is defective, why is that my fault?!! read more

These guys are awesome... Even when they aren't able to fix something ( welding was needed ) they still went out of their way and managed to be a great deal of help. Thanks for keeping me safe on the road. Big shout out to Victor for the exceptional customer service !!! read more

Came here for a battery change. Good service very kind employees and competitive pricing compared to other shops!

I had my oil changed here and they didn't tighten the drain plug properly so it leaked. When I brought it back they left a piece of foam trim that should never have been removed laying on top of the engine. I'm lucky it didn't get caught in the fan belt. I'll never go back. read more

fast, efficient, professional. i just had filters and oil changed but the technician checked the brake fluid that needs to be changed. I will return to have it done. read more

I went in asked for a oil change, the guy who was working got aggressive, called me names, started saying I was a crazy woman. He appeared like ape mentality, no class. The customers were laughing he then went up to the customers saying horrible things about me trying to get crowd aggression. The manage was like a robot. He had no ability to control the situation , then when I handed it right back at the guy. He coulrnt handle it. They can dish out but can't take it. Weak. The manager even sided with the aggressive guy. So I tried to defend myself. Like I said they will dish it out but can't take it. I am a lady I expect to be treated like a lady not a animal. Shocked them when they realized I was intelligent. I suggest if your female and look feminine do not risk it going into this place. read more

This is our local, frequented Pep Boys location and we normally have a friendly, pleasant experience. Today, however, we had a horrible experience with the attendant Adrian and we plan on never coming back. My husband dropped his car off for a routine oil change. A few hours later we get a call from Adrian informing us about found tire damage. These tires are only a few weeks old, purchased from a different shop. We politely thanked Adrian for the heads up, but informed him we would be taking the problem up with the other shop to see what kind of warranty our tires were under. This is when Adrian became rude and aggressive. He started going off on my husband on the phone and insisting we have to replace the tire before we can pick up the car. When we declined again to double check with our warranty he said, "In this country, that's not how tire warranties work." Excuse me? Wow. We are citizens of this country and we have every right to double check our warranty first. In the middle of my husband asking the question "Do you know when our car will be ready to be picked up?" Adrian hung up the phone on him. When we came to pick up the car Adrian began harassing us again, pulling up our carfax history saying we were lying about when we got new tires because he didn't see any evidence of the tire replacement listed. We told him all we wanted to do was pay for the oil change and leave. What a rude, humiliating experience. Want to know the best part? We went to Big Brand Tire afterwards and they checked all of the tires for us and told us they were all in brand new condition. There was no tire replacement necessary. This was all a lie and a scam from Adrian. For friendly, reliable service go to Big Brand Tires instead! read more

This place is awful. I brought in my car as it had a flat tire and for some reason the tire pressure monitoring system didn't catch it. They told me and my husband (separately) they could fix the tire pressure monitoring system. I repeatedly told them to do it to make sure they wouldn't forget, and they said they would do it after the flat tire was replaced. Well, after the flat tire was replaced and they wanted their money, they said they couldn't fix the tire pressure monitoring system. Thanks. And weeks later, my tire pressure monitoring system did light up and turns out the one tire they replaced was full of air but the others were all low. They didn't even bother checking my other tires. They just filled the replaced tire to the PSI noted in the car, knowing it could be unbalanced and unsafe. I've come here a few times before and will not come back due to this incompetence. read more

Charles, the manager here was helpful in ensuring my brakes and rotors that were under warranty got replaced. I also like the service of the technician in the back, I think his name started with an H not sure. He's a younger guy with brown curly hair. Very friendly and showed me what my rotors looked like so I could see why they needed to be replaced. Exceptional. I'm not happy with the Pep Boys in Costa Mesa that put in my brake pads and rotors and they only lasted a little over 18K miles. Yes it was a good thing that my warranty was 24K miles for replacement. read more

I wanted to give a big shout out to Cindy and her team. She was really kind to me and thank you so much for the pens. I really appreciate it and keep up the good customer service. read more

Pep Boys - Pen - Auto Repair Near Me - Culver City, California

Yearly reminder that I was charged $168 for an oil change here. Hope they go out of business! read more

Pep Boys - Auto Repair Near Me - Culver City, California

I walked in to ask about oil change. As I walked up to the front desk, two men who worked there were standing there chatting. As I approached they glanced at me and then resumed their conversation, which, from what I gathered, was pretty casual and not urgent. I waited a minute or so and they continued to ignore me. No one else was there. I can't help but wonder if this would hav e happened to a guy (I'm a woman). After waiting a couple of minutes without them acknowledging me, I left. I'd rather take my business to a place that wants customers. read more

I have never encountered as rude customer service as I did at this establishment. Just came to get my tire patched at was greeted with extreme disrespect and condescending tone towards both myself and my husband. I would recommend finding somewhere else for your vehicle needs especially if you see the rude bald man at the desk. I believe his name is Adrian. Completely rude from the time we walked in when asked what tire it is we said we think the back right and this man proceeded to laugh and say 'you think' . when we entered he told us immediately that 90% of times a tire cannot be patched which we know is factually incorrect. After looking at the tire he said the tire cannot be patched and unable to hold any air. We told him to fill it up for us please and then he developed even more of an attitude and my husband asked how much a tire costs to which he responded 'I've already updated your file I'm not giving you a tire your car is up front' although the tire was not able to hold air as per Adrian , somehow miraculously we were able to make it home and today I took my car to a different shop (had lost no air in that time frame) and they were able to patch the tire for free. This guy clearly only wanted to sell a tire and had no interest in providing honest respectable service to a customer. read more

*** "Wah waa wah ... wah waa wah ... click". *** Those are the sounds my car made trying to start. I just returned from a 2wk trip and battery died. Ok, batteries do not last forever so I got a jump and came here for a replacement. DIY perhaps. But no! I come to find out the car needs to get programmed to accept new battery. Wait what? I can't replace my own battery anymore? Sure I can but I'd need to buy a $100 device to program. It was then that I realized ... cars are too smart now. No wonder there's a global chip shortage nowadays. I digress. Well Pep Boys said they'd install it for $50, and do synthetic oil change 25% off (from their app). Deal. ~ 1hr to complete all work. Good for a walk-in. So I'm pleased with the service and reasonable prices. *** I'd def return, but hopefully not for many yrs. *** read more

Pep Boys - Auto Repair Near Me - Culver City, California

Avoid this place. Made an appointment to check engine light, oil change and tire rotation. Talked about what I needed, includiing engine light (clerk said probably go off after oil change). Told it would be 60-90 minutes. Sounds good, right? Two hours, 15 minutes later, they wanted to sell me an over priced battery. No way. Vehicle ready? Nope. Walked around building 15 minutes later, there it is, sitting outside ready to go. Go to front desk. 5 more minutes. Finally, checked out. Go to jeep, there is no oil change sticker (which we all rely on as a reminder). Crank. And there it is --- engine light. Go back into store, and tell them. Oh, sir, that's an extra $100 to diagnose. But it was in the appointment and I spoke with clerk. Their response? Make an appointment to come back. No frigging way would I ever come back to this place. Wasted my entire afternoon getting what should have been a 30 minute oil change (this shop was not busy at all). Now, I have to find another shop for the light. Oh, and the best part is not once did I hear a thank you for coming in, or an apology of any kind for wasting my day. NEVER TAKE YOUR VEHICLE TO THIS SHOP. Never. read more

Don't come here. Wife went to get her check engine light checked out for "free" since that's how they advertise it. She said one of the guys in the service department didn't want to honor it and instead Wanted to charge her $100 and was just rude to her. She hates going to these places because she knows they will take advantage of her because she's a woman but I couldn't go, I had to work and I thought just go. They won't treat you like that. It's not the 1900s no more. Boy was I wrong and they let both of us down and gave her horrible customer service. So if you are a woman or just want good Customer Service, where you're treated with kindness and respect, don't come here. You've been warned. Note to management: know who you are hiring and train these guys to not take advantage of women and be respectful. It's not that hard. read more

I scheduled an appointment online for brake service for my Uber Hertz rental on 04/05/2025 at 7:00a.m. in the morning, here at Pep Boys Culver City, California. Next I contacted Uber to open up a ticket for service for this Pep boys. They granted me a voucher and told me that I could go to that Pep Boys to get service done. I then called this location to confirm my online appointment. The operator who answered the phone told me that he sees the appointment on his end and that I am all set for 4:00 that day. I also told him that this was a Uber Hertz fleet vehicle and that I have a ticket open at this location. He immediately told me to bring vehicle in now so that they can do the inspection so they can get approval to do the service. He also said because today is Saturday he believes that they close early today. So due to your appointment schedule of 4:00, know one might not be in office around that time. He also said just bring it in now so we get the inspection done and submit the approval and once it clears you can just come back at your schedule appointment time. I said ok that works for me. So I get there by 11:20 and waited for two hours for the inspection. Mean while 2 customers who came well after me had left already. So one of the attendants told me that it has been approved and was waiting on a few parts to come. At this moment the time was around 1:37. Around two o'clock a gentleman came in with two Box of rotors and one pair of pads. He set them on the counter and gave one of the attendant the paper work and left. So five minutes go by and I asked the attendant by the name of George is that the parts you're waiting on? He replies, no. There for another vehicle. 15 minutes go by and one of the technicians comes from break. George gives the tech a work order and picks up the parts and takes them into the garage. So I knew that those were the parts for my vehicle. So I get up and walk outside and go over to the window where you can see inside of the garage. I see George walking over to my vehicle with the parts he picked up off the counter, and sat them down by my vehicle. I knew he lied to me. Now it's 2:52 an the car is still not ready. I don't know why I decided to come to this location. Last time I came here for my personal vehicle, I received bad service and vowed never to come to this location again. I left a negative review then. I truly learn my lesson this time. Never will have any type of service here. And will not recommend people to have service done at Pep Boys. If anyone needs good affordable service try LaBrea Auto inc. at 4701 W. Slauson Ave. 90056. Trust me better and cheaper than Pep Boys. And the manager there truly values your business. Look how they gave me back my vehicle. Get Outlook for iOS read more

Pep Boys - Plastic still in vehicle. - Auto Repair Near Me - Culver City, California

See all

Worst experience I've had with a repair shop. They had my car all day for what was supposed to be a simple job, barely gave me any updates, and when I finally got it back, the problem wasn't even fixed. To make things worse, I noticed a new issue that wasn't there before. The staff acted like it wasn't their fault and were super dismissive when I tried to explain. Total waste of time and money -- I wish I had read the reviews before coming here. read more

I called before I came and made an appointment for 2:00pm for an oil change. At 2:30pm I was told it would take 35-45 mins. I walked around the corner, got food and came back at 3:15 to see my car parked in the same exact spot in the lot where it was before I left. I asked Joseph how long it would be, he said they were still working on it. When the truth was, they hadn't even started. At 4:45pm I was told I needed four new tires. I paid for the service. It was only me and another customer in the store at the time and about 5 workers. I asked how long my car would take at 6:15. They told me 20 more minutes. They didn't finish an oil change and 4 new tires until 20 minutes before they closed. 2:00pm-6:37pm is ridiculous. If you have all day to waste, this is the perfect location to come to. Never EVER coming back to this location again! read more

EPIC FAIL! I brought my car in for an oil change with an appointment today at 3:30. When I checked in the lady looked up my car and told me they did not have the oil filter in stock. I suggested I bring it back tomorrow but she said they can get the part in an hour and I'll be done by 5:00. I come back at 5:00. Car is not ready. I check at 5:30. Not ready. I check at 6:00. Not ready. Finally at 6:25 they inform me that they have a new guy working on my car and he accidentally emptied the TRANSMISSION FLUID out instead of the OIL!! Luckily he did not pour oil into the transmission fluid. Car won't be ready until tomorrow. ????? How can someone not know how to do an oil change? I am never coming back again(once I get my car back). read more

I hate that we can't give negative stars in order to leave reviews because this "place of business" has marked one of the worst experiences thus far. They make comments about not getting enough business but then wonder why? That's kind of a joke. I prefer to think that Pep Boys as a corporation would like to continue a long standing relationship with their customers. The integrity that keeps a company standing isn't set in stone and should be actively worked on every day. I would really urge pep boys to find a real and actual solution for their employees who are burdened with such heinous attitudes. This is to be directed towards Adrian and unfortunately the MANAGER, Charles. As soon as we walked in to figure out why our car was in worse condition than before it left their care, we were met with a disgusting attitude that shifted blame in the most condescending way. I don't care to leave reviews because I don't usually have such a dreadful experience as this. This needs to be known to the general public that you deserve to be treated better as a paying customer. They told us we were wrong for not bringing a receipt that they found in the matter of 10 seconds..... don't get me wrong, I'm not stupid, I know to bring a receipt, but I merely came to discuss and get clarification. In return, we were made to feel stupid and incompetent when the only incompetent people were these two handling conflict that they created. Pep boys, do better, these people are running your business to the ground because I don't see how any one with a bad experience would care to come back. That's unfortunate because it doesn't have to be that way, you could've solidified a trusted customer base. I've read many reviews and they end with a bad customer service reputation. I can only do my part to shine light on my experience and I know that doesn't affect Adrian's day to day because he kept making faces and smirking behind me after being so disrespectful and that's the problem, there's no accountability. It's sad to witness and experience. read more

One lady called Cindy shouted at me. I have never being treated like this as a customer!!!!!!!!!!!!!!!!!!!! I paid 1400 for repairing and get yelled at and language abuse ????????? Cindy wanted to drag me to the outside- she's so mean and toxic The maintained service are good but hope no one needs to work with Cindy- I never seen a customer service treat customer like this !!!!!! read more

Hello PEP BOYS on Sepulveda in Culver City my husband took my KIA SOUL in for repair for electrical issues, All Brake Lights out, Trunk would not open with Key Pod. They gave my husband such a good price. My husband took it in first thing in the morning. One to Two hours later everything was done and he was on his way. I was very, very happy. Never have had any problems with doing repair work on none our cars when we use PEP BOYS. A Very Happy Customer. read more

Worst experience always last time they didn't change oil n charge after my complaint the guy give free service card next time n then again with free service they didn't check ailment anything this time very rude behavior n wanted I pay more I thought they want last time charges too never go back. read more

Friendly staff members and good communication They told what needed to be done thanks

This place is dishonest and takes advantage of women. My wife's Prius broke down due to a hybrid battery problem. She had it towed to this store and they quoted her $8000 to replace the hybrid battery which I thought was ridiculous. A simple web search finds those batteries for thousands of dollars cheaper. Thankfully I got a second opinion and had it towed to a shop that fixed the problem for $900. Apparently it was just a fuse but these guys didn't check that and we almost junked a perfectly good car. They also replaced the regular battery and charged us $500 for a no name battery. For reference you can get a battery at Costco for $150. DO NOT TAKE YOUR CAR HERE FOR REPAIR. read more

Please fire Jorge M. The most incompetent technician at this location. Every time he works on a vehicle it's always problems with him. Poor communicate skills, I can go on and on about this technician. Don't let him work on your car! read more

Woke up this morning and my car wouldn't start. Thought it was the battery, but it ended up being the starter. Had my car towed to Pep Boys. It took a couple hours to get the diagnosis. They had the car repaired within 1.5 hours! Fast, courteous and helpful staff!! read more

Pep Boys - Auto Repair Near Me - Culver City, California

SCAM - LYING - CHEATING BUSINESS DO NOT GET ALL YOUR TIRES REPLACED!!! Had a low tire and made an appointment at Pep Boys and hoping for a patch. Came to tell me I needed all new tires replaced immediately since they were so worn. This was a blatant lie as my tire did not need to be replaced and later I had two separate professionals confirm this was not true. Before Covid 2020 I had 4 new Perelli 90k tires out on and my car has been in a garage and since I've been working remotely I've seen easily less than 6k in miles. When I told the technician, not the sales person this and he repeated it was unsafe for me on the road. I took my car to my local, trusted repair guy who said all my tires were in great shape. He also fixed my tire for less than $10. Took car in to a brake shop a few months later and they said my tires were good and had a lot of miles left. I've been so pissed because I had two other coworkers tell me they went to this same shop and they were so glad the technician warned them their tires were unsafe. After speaking to them they agree it seemed premature for their tires to need a replacement. I posting on every social media review I can. Good luck! read more

I just purchased new tires and had them installed at this location. Unlike the reviews below, I had a good experience so I am glad I ignored the reviews. I primarily worked with Cindy who was patient with me and answered all my questions as to which tires I should purchase for car. But overall the other employees were also friendly and informative so for that reason I would go back for any other future service. read more