Worst service I have ever received. Got an appointment for a suspension check on my two front tires. It should not take long to check that. Had an appointment at 5. I went early was told to come. That was fine! I understand that they were busy, but they told me to come back at a specific time (which was 5 again). I went in ten minutes early and gave them my keys. Keep in mind, they knew I was coming back to get my car checked. I ended up waiting an hour just to get my car moved from its original parking space and I'm currently still waiting. What is the purpose of an appointment if my car is not going to be seen nowhere near that time? Just ridiculous. Don't go here if you value your time at all. Also I can't forget about them also trying to give me somebody else's keys without checking who they belong to first. read more

My mom went for new tires with the car working just fine, as soon as she picks up the car, there's a check engine light, there's another symbol on, the car doesn't turn on correctly. There's also handprints on top of the hood, making us think that they were doing something under there. We went for new tires not for anything else... When we went to ask about the situation, they said that they did go under the hood to check if the battery was working and other things ... first of all, we didn't ask for any of that, we needed new tires and that's all. They need to stop doing extra things that the customer didn't ask for. Go elsewhere. read more

Pep Boys - Auto Repair Near Me - Dallas, Texas

SO SHADY AND UNETHICAL - STAY AWAY. In short: They lied to me about what car battery was being installed and tried to charge me more, and broke some pieces. I took my car in to replace the battery and was told by manager (Randy Clark) it was just over $300 for a certain battery and labor. I had to grab something from my car and happened to notice the battery they were about to install (part number H6-750G, Peoboys brand), which was different than the type I thought I was getting. I went to the Pepboys website and went through the checkout process for the same battery to see the total price with installation and taxes. The total online was $231 (about $70 less than what Randy was charging me). Labor was only supposed to be $14.99, included in the $231 price. I wanted to give them the benefit of the doubt and thought maybe they decided to change the type of battery and would adjust the price at checkout. When they rang me up, he said the price was still around $300. What? I showed the rep the online pricing. He proceeded to tell me a different battery model was installed. I asked for my keys to go inspect and sure enough, they had installed the Pepboys battery I noticed earlier. Busted. When I came back after inspecting, the tech, Daniel, conceded he had broken the battery housing door. Was he not going to tell me if I had not gone to inspect? I told them the battery installed was less than what they were charging me and showed them the Pepboys website pricing. He tried to gaslight me, "Oh that's the online price and we charge for installation." I pointed out that installation was only supposed to be $14.99. Busted again. After fumbling around, he said he would give me a "discount." It still was about $8 more than the online price and he said that's the best he could do. When I asked if I could just checkout and pay online, he said I couldn't - also not true. To top things off, they snapped off the battery housing door and didn't replace the terminal cover (as I asked Daniel), which was sitting on the passenger seat. But wait, there's more: the manager, Randy, was smoking in the service area and when I was questioning the price discrepancy, he was coughing forcefully in my face, seemingly intentionally. I could not have imagined a worse experience. Stay away from this unethical place. read more

Pep Boys - Busted - they lied to me about what was actually being installed so they could overcharge me. - Auto Repair Near Me - Dallas, Texas

Incredible experience (which can't be said at all car service shops)! Tony and Victor had great customer service and helped me to understand the issues within my car. Went in for a battery replacement, but my old battery had corroded so horribly that it wasn't as easy as expected. They educated me on the manufacturer-only made part I needed to ask for at my dealership. Great price for the service and they didn't take advantage of my lack of knowledge at all. They did the opposite and truly took care of me. Will be back if I ever have other issues they can support! read more

I worked for pep boys 29 years and they fired me because I tried to help a customer who put too much oil in her car. I brought the car in removed excessive amount of oil sent customer maira s on her way. complained that we were the last to work on her car. no work order made on vehicle was why I was fired. didnt even charge customer but was fired after 29 loyal yrs with company read more

Incredibly rude and condescending. I do not know much about cars and they were not helpful and very rude.

Came in on a Sat just now! I called and told them I had a noise coming from the front. They said, Sure bring it in and we can look at it I came in and the Pep Boys service Rep wanted to charge me $27 just to look at it before they even touched the car? Crazy, why would I pay $27 when you don't even know what the problem is, and just want to bait and switch your customer service . Don't recommend ! read more

We are 7hours from home and Our vehicles serpentine belt broke at Walmart and we made it here just in time before the vehicle over heated. They got us in and out in about an hour. Mechanic told us that it spit out some antifreeze and he topped us off. Great and fast service. Thank you so much!! read more

Came to get my tires rotated and wheel alignment. Which states online that it's free, both were not true I was almost charged 50+ dollars. I also had a appointment booked and when I got there my wheel alignment couldn't get done because everyone left at 5. So pointless trip while also being lied to about price read more

The service here is mediocre at best, if you'd like a good experience go somewhere else. I went in for a tire change and was told it wouldn't be long and ended up sitting for over an hour, once I asked how much longer it would be I realized they were finished with the service without caring to inform me. read more

Great service. I came in with low air in my tire thinking it just needed to be filled but they found a nail and was able to patch it and filled the air for me. They were supper nice and efficient. Definitely will go back to them again. read more

This shop is just above and beyond. They got me in for a diagnostic almost immediately, reached out to my earra Ty company to explain a referral, made sure I had a ride...they didn't HAVE TO do any of that! I wouldn't have been able to get my vehicle fixed without their help. knowledgeable, professional, intentionally kind and helpful! read more

unprofessional and a scam I got a quote from a different shop to get a strut replacement they were supposed to order a part for me but it took almost 2 weeks to hear anything at all and I haven't heard anything yet til this day I've called multiple times and not one call back from them the one on N belt line rd then I Showed up for alignment at 6:30 at the Fort Worth Ave location because when I called in advance, they stated they closed at 8 which it also says on their website as well! When I get to the one on Ft Worth ave I see only 2 garages open and nobody in the front to help, when someone finally comes up they say they are closed and they can't help me but I stated to them I called and confirmed this with a worker there read more

Clear communication, super helpful, personable and professional !!!! I'm new to the area and usually frequent smaller non chains but their service won me over. read more

These guys don't wear masks at all during Covid-19 times. Not one single mask on any of the techs. Poke their big heads in your car and breath all over you. No thanks. read more

Took my car here to get my wheels balanced & fix a tire leak. Came out with ALL of my lug nuts being stripped and they didn't even fix the tire that was leaking air Bc "the lug nuts were too tight", which were not at all. Luckily, I did not have to pay anything but now I need to get new lug nuts to replace the stripped ones (basically all of them). read more

This was probably the most unusual and disappointing service experience I've ever had, and I'm actually very easy/forgiving. When I arrived, the place was a construction mess with thick layer of plaster dust and pieces all over the floor. They're in the middle of remodeling, so it's forgivable but it really wasn't a store. More like a dusty, half-constructed room with a person at a computer. That's all. But, I can work with that. The guy behind the desk didn't acknowledge me right away. I had an 8am appointment so it wouid be pretty easy to figure out what I was there for at 8am on the dot. He finally said something like "yeah? Whatcha want?" I told him I had an appointment. He seemed confused and rattled off stuff about his mechanics not showing up and he isn't sure when the work wouid be done. I assured him I wasn't in a hurry and didn't need to wait here for my car. I asked him if he thought the work wouid be able to be completed at all. He said "I don't know." And shrugged his shoulders. He asked me if I wanted to come back. I said that if I needed to come back I'd find someplace else. He shrugged his shoulders and said "well, whatcha gonna do?" I started worrying about the quality of the work and the organization of the place. He said they close at 7 so someone wouid probably come in, but he wasn't sure and shrugged his shoulders again. I told him I'd go find someplace else. "Allllright." It shocks me that a large corporation like Pep Boys doesn't hire or train people who can handle easy customer service experiences like this. No apologies. No assurance they could do the work and that it might just be a little lower than normal. No solutions provided. It was very awkward. read more

No. Just no. I've been bringing my cars here for decades, mostly for oil changes, tires, and maintenance and I thought they had pretty good service. My elderly mom took her car here for brakes. They charged her hundreds of dollars (over 600) for new brakes. She sold the car a week later to a mechanic. He had to put all new brakes and rotors on because nothing had been done. Nothing! So last month I took my car to another shop for my oil change. They could not get the oil filter off and said that it looked like it had not been changed in YEARS. Not cool, Manny and Moe. Not cool. read more

I have been using this location since 2009. When I moved here from another state they were the place I could trust with my cars. This past year their service has been terrible. I believe one of their main managers passed away in 2016 or earlier this year. Since he has been gone their customer service has gone down the drain. They have overcharged me for multiple things. And when I question the pricing they have magically found discounts. This past and the last time I've come to this location I believe they made a mistake did something to my air condition. They told me based on the previous repair it was impossible that they caused the issue with my air conditioner. I had no issues with my air conditioner before bringing them my car for an unrelated issue. They said they could check it out for me after I paid them an additional $75. I have gone to a pep boys in Chicago and they accidentally cracked my windshield. And when I called them, they said they would check out the cameras, They did not immediately deny that they didn't do anything. And after they checked the cameras they realize that they did do it. And it was an accident. And it was OK because they fixed it. That is customer service. And that is why I have been coming to Pep Boys for so long. But I will never return to this location again. They wouldn't even check the cameras to see if the mistake had been made. I have been coming to this location for eight years. And it seems every time I go in there at their new people in there. Their head office needs to clean up this shop because there are too many other maintenance jobs in this area to be treated as if they are the only one. read more

These guys can only seem to handle the absolute most basic service. I hit a pot hole recently and damaged my front driver side control arm, replaced the control arm myself put it all back together and took it here to have them mount a tire on a rim and do an alignment. They mounted the tire on the rim and programmed the TPMS sensor of the new rim for $29. However, when they tried to do the alignment they told me I had a damaged suspension component that needed to be replaced before they could do the alignment. When asked which component....low and behold "Driver side front control arm" When I told them that had just been replaced they said they'd take another look to see if anything else is damaged, when they came back I was told they couldn't find what's damaged. Likely the subframe needs to be shifted which is out of their skill set, as opposed to admitting that it's out of their skill set from the get go they wanted to sell me an unneeded and expensive service. I'll go back for them to do work that can be easily verified but anything deeper than a tire swap or mounting a rim will send me off elsewhere. read more

ALL NEGATIVE! Dont take your car here unless you want it to have more problems than it had before you brought it in for repair. They are so unprofessional and its next to impossible to get service upon walking in. Mechanics are always leaving early, making the waiting time crazy and there is obvious foul play. Do not trust your car with these crooks. read more

Fantastic experience from start to finish. Jonathan was at the desk...ask for him when you go in. He helped me to select the right battery for my vehicle and had it changed out in about 10 minutes. Excellent service and pricing, always. Thanks Pep Boys! read more

Two months ago I bought a new set of tires for my car. Every time I ask how long it would take all I would get is it should not take long. Over two hours later I finally get my car back. Today I went back there looking for a tune up. They told me they could not get me in for over two hours and could not tell me how long it would take. I decided to drive around the corner to Quick Lube. They got me straight in and explained everything thing I asked for and the cost to do it as will as an ETA on completion. I cannot recommend this location for the service department at the very least. read more

Do not go here unless you just want your car sitting there and not getting worked on until you call them and then they tell you they couldn't do it. Trash service, they hire a bunch of kids with no experience. I bet all the "mechanics" are just standing there doing a circle je rk. read more

Pep Boys at 1950 N. Beltline Road, Irving TX 75061. On 2/21/23 showed up 15 minutes early for a 1:00 pm appt. to have my front end alignment checked. Upon arrival, I was told they were backed up and would get to me when they could. After sitting for over an hour (2:10 pm), my vehicle was finally pulled into a bay. At 3:40 pm, I saw that my vehicle was up on the alignment rack, but no one was working on it. Over 2 1/2 hours later, my vehicle had not been serviced, so I told them to take it off the rack and I would take it somewhere else. At this time I had a heated run in with the manger, Nash Omar, who said he had to pull the tech off to do an oil change and accused me having messed my alignment up and it was going to take a while to align it. All I asked was for an alignment check. The manager was very un-professional, the customer service was pitiful, the shop was dirty and disorganized and the mechanics were not moving with any sense of urgency. In summary: either poor management, disorganization, not enough mechanics or too much work. After frequenting this location for years, I will never seek their services again. Seems everything changed when they pulled the retail store out and made it a service location only. M.Tillman read more

Extremely slow service! I was told 20-30 minutes until they could get to my car. Waited over an hour before It moved out of its parking space. I have been waiting over 3 hours now. I have not once been approached with an update and I am the only one in the waiting area. I see employees/technicians chatting in groups and playing on their phones. No one speaks to me about what is going on. I have asked the front desk guy 3 times for an ETA. When he does finally look up from the computer, he doesn't give an kind of answer. This place is extremely unprofessional and has a lazy employee base. Management needs to take a hard look at the environment here. read more

Couldn't start my car this morning before work which is always a nightmare. I stopped into this Pepboys on the way to work and they were very quick and accommodating getting me in and out very quick. read more

I will never take my car here ever again. They have had my car for over 24 hours and it's still not ready. An oil and headlight change is nothing beyond difficult but they manage to screw this up. read more

Don't go here unless your time is meaningless to you. I made an appointment to get my car inspected, showed up ten minutes early, and was told I would have more than an hour wait. For a ten minute car inspection! The Jerry Seinfeld routine from the 1990s applies: ANYBODY can TAKE a reservation. The point is to KEEP the reservation. Maybe this place has good mechanics, but I'll never get past the poor management to find out. read more

Brakes were squeaking from prior brake job and I took it back. Despite the fact I drive the car everyday and deal with the annoying squeaking, I was told everything was fine and the noise goes away (it doesn't). They recommended I buy higher grade brake pads. Lying to me and trying to upsell me? Moving along. read more

Hard to leave 1 star in good conscience! Booked appointment in advance for oil change. Printed coupon as prompted by website. Received confirmation text and reminder - Yeah! Arrived on-time, waited for service rep to acknowledge me after he completed his discussion with four mechanics hanging out in the AC service desk area. When he saw the coupon, he immediately said, "It'll be 3 hours before we can do an oil change." Boooo! 8-( I stated that I made an appointment and he interrupted with, "on-line?" He snickered and smugly stated, "It'll be AT LEAST 3 hours. We're really busy!" PRO QUICK LUBE around the corner at 1020 N Westmoreland offered terrific service and had me out in 15 minutes, SMILING! Yeah, Yeah!! 8-) UPDATE: Manager called and left message. Tried to call him back - was forwarded to service counter and same sales rep Victor placed me on hold. I hung up after 4:30 wait. Recieved reply on YELP telling me they realize my time is important and asking me to call if I was interested in discussing. HA! Shame I had to leave ONE star! read more

I can't lie...I don't know a thing about tires nor do I ever want to know anything about tires. I went here because the price was right for an oil change, they agreed to match a competitor and beat them by 5% on the tires I needed. I didn't have a hand written quote and they matched it anyway, something I could tell they didn't always do. I'm not 100% sure of the quality that I got so I am going to pretend it was the best of the best. I was slightly disappointed that when I left they hadn't reset my oil change light...I found instructions on google before four of their employees figured it out... read more

One star may be on the generous side. Today I arrived at 10:35 for a reinspection. Previously emissions failed apparently due to O2 sensor problem. I had all four sensors changed and two days later returned to complete the state inspection. Upon arrival I was told the Inspectress was scheduled for work at 11:00 and I was first in line. One hour passed, the vehicle hadn't moved from where I'd parked. I waited at the counter and asked if maybe the technician hadn't come into work. The fellow said she was at work but actually there'd been an oil change and an inspection already scheduled and as soon as she finished she would get on to mine. Two hours after my arrival my vehicle was moved from the parking lot. Three hours after my arrival, job finished. I'm not thrilled O2 sensor error still failed my vehicle. I am much less thrilled I spent three hours, yes actually three hours for what shouldn't have taken more than twenty minutes. Well not counting the unexpected arrival of at least one other customer who was moved to the head of the line. Forget me, I have already forgotten Pep Boys. read more

These guys were great. Replaced my battery at a fair price and checked my girlfriends squeaky brakes. Battery works great and they told us the brakes didnt need to be replaced, just condensation. A lot of shops would have just replaced the pads regardless. I was impressed. Thanks guys. read more

Best customer service the store manager Casey was so nice . this store gas changed since he has been here. Big turn around store is cleaner better employees . thanks Casey read more

Great place and super nice staff! I take my car here for all its maintenance needs. Recently took it in for an oil change and the card reader was down, called the next day to pay for it and they had waived the fee! Great customer service. read more

Super helpful! I paid for roadside warranty but lost my receipt so when I came back with another flat tire, they took me at my word and saved me over 50%! Jerardo is a hero. read more

The sign on the counter says Free Installation of "most" batteries. My battery was under warranty and while it was free of charge I was told that my car had a $23 install charge because it was put in at an angle and therefore required a charge that could not be overridden. When I called the original store they told me the charge is at the complete discretion of the manager and could have been waived. read more

Wish I could give lower. Steve the manager told me over the phone they had the starter for my truck so I had it towed there to replace. Steve was wrong, they didn't have the part and couldn't get it ordered in time. Then Steve proceeded to be extremely rude and aggressive claiming it was my fault he gave wrong info. He offered to install for free but said his mechanics would get grease all over my truck because he would tell them not to use any mats or protective material on the inside. I thought he was kidding but realized he wasn't. He then told me to take it elsewhere. Oh, he also tried to sell me the $150 starter for $235 not knowing the helpful guy in the parts section already showed me the retail cost. Don't be Steve, be anyone but Steve. read more

Pep Boys - Here's me stranded at pep boys because Steve's a dishonest, unhelpful, rude person - Auto Repair Near Me - Dallas, Texas

Ridiculous. I've been waiting since 1 pm. It's now 6. The technician hadn't even looked at the car. I had to call to get them to look at it. Too bad Discount Tire wasn't open on Sunday or else we'd not have given them our business. Fist time using them and my last. read more