5 star oil change and a 1 star experience. One of the strangest oil changes I ever had. Came in the store and waited at the front counter for close to 5 minutes for any help. I looked in back and I could see a guy standing in back by the garbage dumpster on his cell phone. He saw me and came in to help. Jessie took my information and gave my keys to the girl mechanic there and my car was brought in. My car was there for 45 minutes. During that time Jessie was on his cell phone behind the counter talking to someone about someone who owes him money. He was so annoying and unprofessional. I went outside just so I didn't have to listen to him and his money problems. I eventually came back in to the shop and could see Jessie out back vaping and looking at his phone. The girl mechanic finished my car and completed my transaction. I asked her is Jessie always like this. She said he's new and couldn't say. As I was leaving Jessie walking by the parking lot and started talking to me about my car and some random things that made no sense. He called me "bro" probably 5 times. I wasn't sure if he was high or just mentally unstable. All I wanted to do was leave. The girl mechanic was great. Reviewed everything with me. The only reason for a 5 star review was her. read more

Can't say enough good things about this business. First, they are extremely customer service oriented and honest in their dealings. I brought my vehicle in to have the turn signal lights changed. Because it was such a quick job, Gordon took me in immediately which was unusual to start. Five minutes later he totaled up my bill and charged me less than $7 - no uptick in charge - just honest cost for parts and labor. I also had a more serious issue with my driver's side headlight. The dealer quoted me $250 for the repair. Gordon checked with his suppliers, found out he could only get the part from the dealer and with labor the cost would have been $218 - already an improvement. Instead of leaving it at that, he suggested I go online to eBay or Amazon and get the part myself. He said if I brought the part in, he would only charge me labor - $44 - unbelievable. I ordered the part from Amazon, brought it into Pep Boys the next day and they installed it, saving me more than $100 in the end. I definitely recommend this Pep Boys, Gordon and his entire staff who are unusually customer friendly and look for ways to provide exceptional service. read more

Went to pepboys today for an oil change. Called earlier in day and the manager jessie told me to come in. When I got there no one was at the counter and two people were sitting in waiting area. Jessie came to the front after I waited for a few minutes and brought my car in quickly and I was done in under an hour. As I was paying jessie asked me how his service was and I said fine. He asked me if I would consider his service a 10. He was loud, obnoxious and really pushy about it. He then asked if I wanted to leave a good review. I was hesitant. I'm not a person who posts reviews....until now. He told me it was easy and asked for my phone and grabbed a business card with a code to scan and was going to help me with the review. I said thanks, but I needed to go. I had heard him ask the people ahead of me the same questions. The whole visit was really awkward. Is this pepboys really desperate for positive reviews? read more

Had a good experience at Pep Boys in Darien, IL. Tech Miguel took a ride with me to hear the rear brakes grinding on my '05 F-150. After putting it up in the air we learned that rear calipers were completely rusted and sticking. Service manager Marc gave me a great price for calipers, rotors, pads and instillation! This was at 10:00am, and I got a call around 1:00 that the truck was done. While at it, Miguel found that one of my rear tires had a nail and repaired it. When I went to pick up my truck, my friend that gave me a ride needed air in her tires. They were happy to accommodate and topped of the air in her tires. Great Service All Around! I'm very pleased with the professional service and great price!! Happy to use Pep Boys Darien, IL again, and wouldn't hesitate to recommend to anyone in the area. read more

I had a flat tire during the blizzards we've been having, so I stopped in to have it fixed. They were super busy that day so they filled it for me, and told me to make an appointment. The man who put air in my tire recognized their tires, and told me to check for my receipt because the repair should be free. I couldn't find my paperwork, but when I went in for my appointment they had all my information on file. When I signed up for their rewards card (which is free like a Jewel card) I had a $20 reward credit from my purchase of the tires making my repair free that day. I couldn't be happier with the service I got at this store. I will always go back to this store for my tire needs!! read more

I had an awesome experience recently at this Pep Boys location. The manager, Jessie, went above and beyond to help me - two days in a row with two different vehicles! Turns out, what I thought would be a simple oil change turned into major work that needed to be done on both my vehicles. Jessie was super helpful and worked with me to get the necessary work done within my budget. I've been going to this location for the past two years. Under their old manager, Marc, I almost gave up and stopped going there. So glad I gave them "one more try". Thanks Jessie! You've definitely earned my business again! read more

Wow, took my car there for some advise about my car. What amazing place , Manager and her Employees are so friendly and very knowledgeable. Technician took time to listen to my concern them himself and the manager both walked out to my car and went over the issue I was having with my car. Took it in the shop and found that is was something very simple. Seems there was a small rock between the brake rotor and there did not try to push brakes work and or try to up sell. Did not even charge me because of the Free Brake Inspection. Very honest staff. read more

Great job by Mark. Been getting my car serviced for a few years at this pepboys. I used to go to the pepboys in Hodgkins, but they were always too slow and lacked the personal service that Mark provides. Mark always greets me as soon as I walk-in and makes me feel at home. Not enough stars to reflect my appreciation. read more

I love the Customer service their, they are always so helpful and kinda so as i walk in the store. And i like how they always do a full vehicle inspection even when its just an oil change, its good to know that i have a store i an trust. read more

This place is going though some good changes new management and have ase certified technicians. Kevin and store manager sue have made the store a better place to come. Kevin is the master tech there was able to get me in and out fast read more

Mark was great. I've been going to this location for several years and dealt with several managers and assistant managers there. Most were jerks. Mark explains things simple and lets you decide what to fix without any pressure. read more

I would highly recommend these guys, I took my mom's van in and i was very pleased with their work. They had the van ready when we got there. My mom was very pleased as well. Thank you guys for all the hard work!!! read more

Excellent service,manager was polite,professional,my car was serviced in a timely manner,I would recommend this pep boys to my friends and family.I intend to use this pep boys for all my vehicles future needs. read more

Easy to deal with. Fast friendly service. Nothing like the few negative reviews submitted here. Watched several happy customers come and go quickly during my time there. read more

Second time coming in here always get a very friendly service with Jesse. Takes care of me right away. Place looks clean and neat. Deff will recommend this place. read more

Its under new management and has new technicians.. definitely better now then they were before. Oil change, new tires, rotors and brakes. Done quickly. read more

Great customer service friendly helpful and knowledgeable with a great deal!!! Darien Pep Boys it's worth the drive from Chicago Midway .

Great place to come in and get your car services done. I went in to go get a oil change the job was done fast. Great customer service.

Pleasant, Fast. Brought out to technicians to review and show recommendations they found during inspection of my vehicle.