I needed an alignment...routine and no big deal. I did not expect much from a big chain shop. Was I ever wrong! I made the appointment by phone with Gabby. A terrific, friendly, patient and very professional young lady. My first exposure to this store was she, and that was a very encouraging start. When I went for the appointment, I found the store spotless, to include the very well organized shop area. The gentleman handling my appointment was Gerry...a friend whom I'd never met! Great guy! As with Gabby, he was patient, knowledgeable , efficient, friendly and welcoming. My mechanic was Ezikeal...yet again, professional and efficient. He did a great job! This is my absolute go-to shop, now. They didn't up-sell me. They knew what they were doing and how to do it. I was very happy with the cost, and very much felt that I got my money's worth and then some. How often are you actually pleased to pay a mechanic's bill? I was - at the Daytona Beach Pep Boys! Thank you!!!!! I'll be back! read more

DON'T GO HERE!!! I took My Honda with only 35,000 miles to check battery. They tell me I need a battery & alternator. They didn't have time to do it still TRIED CHARGING ME Total of $1145.00! If I'd paid it I'd lost over $800. I STILL PAID $285.00 FOR A BATTERY I don't think was necessary I Took it straight to another place & alternator & COMPLETE CHARGING system was FINE! Spoke to Brandon The Store Manager & he tried to say "OUR Diagnostic machine might been low. I doubt I even needed the battery! Guess What??? I'm a 67 yr old Lady & I don't want ANYONE TO Be DECEIVED...THEY GET COMISSION ON ANYTHING THEY SELLL GO SOME OTHER PLACE IF AT ALL POSSIBLE! I felt better before even talking to Brandon the so called Manager! Don't go to PEP Boys ISB Daytona Beach Fl read more

Changed my Oil. Fast and friendly to me. Noticed a lug it was bent. Brought that to my attention. Not their fault.

This was on Facebook posted by a customer who visited your store. I'm still trying to understand why I received such horrible customer service yesterday at Pep Boys on International. This man was actually upset that I refused to purchase tires from them and disrespected me in the worst way. His name was Daniel and he claims to be the manager there but his behavior was unbecoming as a manager/employee of the company. This man called me a B and told me to get the f out his store after throwing my receipt at me. I simply told him that I was not gonna to purchase tires from them and he went on to tell me that was stupid and that my tires can pop at any minute. Again I told him I would take care of it but not here. He continue until I finally just asked for my receipt so that I can exit. That is when he threw the receipt at me and told me to exit his store. I told him that he doesn't have to treat me that way just bc I don't want to purchase tires. I then asked for his corporate number to report this type of behavior and he told me there is no number and again for me to exit. I continued asking if asked one of the men in the back and he belittled them stating they wouldn't know they just mechanics. This man then snatched my keys off the counter and walked to the front door opened it and dangled my keys in the air and told me to come get them. I'm now and told him I am no dog and I do not fetch things so he can bring my keys back in here and hand them to me. He refused and continued at the door. I then called my wife and told her what was going on. She entered and also asked him to please just give me the keys respectfully but he continued out the door with my keys then even proceeded to put them on the ground out the door. ATP I'm furious and he began calling me a B again and telling me to get out his store. He then called the police which was fine bc I had done nothing wrong. He on the phone telling them we refuse to allow him back in his store and that I destroyed his store. First of all u walked out your own store holding the door open dangling my keys and we simply asked u to hand us the keys. I just can't let this go bc the disrespect and bad customer service was uncalled for. Still not sitting well with me. read more

We are on vacation and picked up a nail in a tire. Even though they were busy we were in and out in a reasonable time. Jonny was very understanding and helpful. Highly recommend! read more

The positive: They accepted me as a walk-in. The negatives: They charged me over one thousand dollars to fix an intermittently warm a/c. It took all day (nearly 7 hours) and the next day the a/c FAILED AGAIN, the same exact problem. Evidently they charged me for a major repair to replace a major part that clearly did not need replacing in the first place. Good thing they picked a pricey one, huh? Shelling out a lot of hard-earned cash only to find your problem has not been fixed at all is a lousy thing and leaves one feeling completely cheated. I would not recommend giving this Pep Boys your business. read more

This is how pep boys in international boulevard left my car it's unbelievable and yet charge me $500 the management is non-existent the guy is the biggest BS or I've ever seen he will try to BSU and he does not know what he's talking about he thinks everybody is stupid they misdiagnosed my car that paid $70 for that Miss diagnosis and I went back to get the job done they jacked my bill up to $500 and they still left my car a mess as you can see from the pictures buyer beware is all I can say read more

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went in telling them my fuel pump was failing. after a diagnostic test they said it needed a tune up, wires, and plugs and rotor and distributor cap, which was funny because I had replaced all that 5 months ago. he tried charging me 760$ for that I told him to kick rocks. I said how much are parts? he said 135$ for spark plugs, I said dude we need 6 plugs at 6.99 each what are you smoking? they charged me 117$ for diagnostic fee which I payed but didn't have them do anything else. place is an absolute joke do not go here read more

Horrifying experience I've been here for more than 2:30 minutes and they still haven my car , I just came to change some tires, stay away from here, terrible customer service, they just don't care, very rude people when you ask for the time you are waiting read more

Pep Boys - Pep Boys, autoservice & tire Daytona Beach - Auto Repair Near Me - Daytona Beach, Florida

Being somewhat of a motorhead with some high octane gasoline running in my veins, I've been to a lot of Pep Boys. All of them have been pretty much unexceptional with a not so knowledgeable or helpful staff. But this Pep Boys is different. I don't know whether being located next to the Daytona International Speedway has anything to do with it or not. As I had rented the race track to test run my car, there were a few things I need and got talking with the staff here. Wow was I impressed! The staff here really knew what they were talking about and proved super helpful. As this particular Pep Boys so greatly exceeding any of the others not only in helpful service but in their wider range of available inventory, I'm a solid Four Star fan of it. read more

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I have always had a great experience at this location with both my vehicles. Service is fast, communication is transparent, prices are very competitive for the industry. I am a loyal customer, and always will be coming back. Thank you, Alex and Eriberto for all your help! read more

Brought my car in the have the front tires replaced and have the oil changed along with general overall inspection. Tires were special order so just left my car there for a couple of days. Get a call saying my car was ready. Go get dropped off only to find out all they did was change the tires. Told me I could bring it back another day for the oil change. Being new to the area, I wanted to find a shop that would treat me well and pay attention to detail. This is NOT the shop if that's what you're looking for. This shop seems very disorganized and doesn't make their customers feel confident their vehicles are in good hands. I'm not that hard of a person to please but unfortunately, I will be looking for another shop. read more

got me in right away for alignment and oil change. prices weren't bad, oil change was cheaper than take 5. nice guys

AJ Rocks! Not only does his knowledge of vehicles is exceptional, but his customer service skills are nothing but the best! We found an issue which he took care of immediately and I was back on the road without missing a beat! Thank you for getting me back behind the wheel! A loyal customer. read more

Pep Boys, on International Speedway, directly across from the Daytona Speedway, Daytona Beach, is my "go to" place when I need auto repair. I have a Nissan Pathfinder with well over 250,000 miles & this Pep Boys keeps it running, almost as though it was a new vehicle. Gave up on the Nissan dealership, who always attempted to up sell me. Over the years, this Pep Boys has earned my trust and respect with fair & honest pricing. They don't attempt to sell you something that you don't need. The staff is very professional, courteous, & knowledgeable. The work is done right the first time. I make an appointment & they get me in/out as scheduled. They have a great service manager, A.J. Burns. read more

Excellent efficient service. Very customer friendly with fair prices. Will definitely be back.

Made an appointment days in advance just to have my tires put on only to find out from an Alex that they can't take me, didn't even apologize for the inconvenience, unbelievable, didn't even call me to let me know. They will never get any business from me or my collector friends. Little did Alex know I own a dozen classic cars that always need tires. I ended up going to Firestone and they were very accommodating even on a last minute call. Pep boys can run and hide, shouldn't be in business. read more

Have been a loyal pep boys customer for the last few years but no more. Quality has seemed to decline and I feel like they make up oil change prices because they never seem to be the same cost. This is my 1st trip to Daytona pep boys but probably the worst. Schedule oil change and tire rotation online for early drop off. Get an email around noon that states I need to reschedule. So I call and they hadn't even checked the drop box but made an excuse that someone hit the wrong button and they would take care of it. The day before I hit something in the road and get a gash in my side wall so I ask them to check it out. They told me they would and if there was an issue they wouldn't be able to rotate tires. Told them I understood but to let me know. Get a text that service is complete so I look at details and it states that one tires tread is wearing. So I call and ask if it's because the gash and they said no probably just alignment issue. Then ask to confirm that they rotated my tires and get put on hold so they can ask mechanic and he comes back and tells me yes they were rotated. Then I told them that I wanted to replace that tire anyway. Asked them to find a match and I'm told the closest one is in South Florida and they can't get it. Anyway, go out to truck and notice that the tires weren't rotated because the tire with the cut is still in the same spot. Go back in and they offer to do it then or another time but I don't have time for stuff like that. That's why I do drop off. I also had a report from my last oil change that I needed to replace brakes soon and this report said brakes are fine and still have life left on them. So I don't know what to believe. Not a good experience with pep boys lately. read more

My car breaks down more than I would like to admit... and every time I make sure to tow it to pep boys or have them come pick it up. Always a great experience. My last issue was it wouldn't start at random times. Brought it there and they said nothing was wrong, next day it wouldn't start again so I brought it back and they checked everything they could and replaced a few wires for free! Hasn't had the issue since and they were very accommodating and apologetic for missing it the first time. Would recommend for diagnosis or any kind of repairs. read more

Wonderful staff. We were from out of state and had a large screw in our tire. it was Sunday and 30 minutes before closing. AJ and his staff took care of it. Thank you SO much! RicknKim read more

Absolutely amazing. Brought in my car on my lunch break because of a noise and they fixed it for me in less than 10 minutes and I was on my way. I will always take my car here for anything. Thank you guys so much! read more

Wish I could give 0 stars. I had to borrow my brothers car today when the check engine light came on. I didn't know my brother already had something under the steering column (obdll reader) plugged in. The guy must've saw it when he first came to plug in diagnostic reader because he said " I'll be right back" and left. Suspicious to say the least. He came back told me what was wrong then unplugged their reader and left. I messaged my brother right away and he said " make sure he didn't steal my obdll reader" I called right away and of course they said "oh it doesn't show on camera (Ben). The funnything is there is absolutely NO WAY to see under the dash and steering column. All ready put a call in to corporate. Give whole new meaning to the stigmata that car mechanics are "thieves". I hope corporate does something about this! Stealing from customers-unreal! read more

Just had the brakes fixed in my Sienna and I was so impressed that I called later to thank them which is something I've never done with a car repair shop. The price was very reasonable and the brakes feel like they did when new. I also liked the online scheduling app and the staff here are great to work with. As far as I'm concerned, I don't plan to go anywhere else for my car repairs. I highly recommend them!! read more

Pep Boys at this location were incredible. My car was making a weird noise on the highway so we pulled off and into their parking lot. All of the staff were helpful and knowledgeable. I am so thankful they were able to figure out the issue in quick time! It gave me peace of mind for the remainder of my trip. Keep up the excellent work!!!!! HIGHLY RECOMMEND! read more

Got a blow out on highway had to get a new tire for my trailer the 2 kids Jamie and another young men were very polite and very helpful it was actually a joy to get such good service you don't see that to much anymore especially from younger kids but these guys were great would highly recommend stopping by right off the highway on international Speedway Daytona Beach read more

My wife had a slow leak by nail in her tire. I called and they said now problem come by. I removed the tire and took it in. They were surprised I was not in the car. They took it in the back to see what they could do and returned in 15min with the tire repaired. I said fantastic! What do I owe you... The response was have a great day sir, thank you for stopping in. As I am new to Daytona this guaranteed I will be back to this Pep Boys. They understand customer service. Great JOB, Thank you read more

Fast service! Great Team! Very positive & professional, also great at getting people to relax because car issues stress me out! read more

The worse decision I ever made was coming here. I actually read some of the reviews before making an appointment. And my experience was the complete opposite of all the reviews. I made an appointment for a 3 year alignment. This location charged me for a 1 time alignment, but they claimed they couldn't fix my alignment with out changing the left and right axels. I agreed to the charges etc. I come and pick up my vehicle and same day noticed the alignment wasn't done correctly. I called to complain but what they didn't realize is that they put me in a situation because I reside in miami. I took my vehicle to pep boys when I was working in Daytona beach airport. I explained to them that I live 4 hours away. All they said was ok. They never tried to figure out how can I get my vehicle fixed at another location. I contacted corporate customer service and who ever I spoke to was the worse. So I sent a complaint via email to corporate and it was thanksgiving that they reached out to the manager to give me a call. But again I live in miami. I then reached out to the better business bureau and can't wait to update my response. I finally drove down to Daytona beach last night because I'm working at the airport again until Friday. I contact the same location where I took my vehicle to get fixed and they tell me they can't fix the issue unless I pay for another alignment because it's been past 90 days yet no where in any communication since the first time I contacted them did anyone mention a time frame. So I take the time to drive my vehicle instead of a rental to hear that they can't fix it unless I pay again , meanwhile a simple alignment last time costed me $1455 and yet they won't help me. They have really lost their mind. read more

I visited this location this morning with my fiance and soon to be mother-in-law. I originally purchased a Bosch Pro-Start battery from Pep Boys over two years ago (and hadn't had any problems until last night). Upon arrival- the 3 of us were promptly met by Tom (the customer service manager) who was really helpful, kind, courteous, and most of all patient. He checked my old battery (come to find out it had a dead cell) and even checked the new battery before we left the store. He wheeled up the new battery to the front cashier so we didn't have to carry it up to the counter ourselves. My old battery had a 3 year free replacement warranty and a 96 month pro-rated warranty, so, my battery today was completely free!! Plus, the new battery also has a 3 year warranty (amazing!). Overall- the customer service at this location is absolutely amazing, unlike with other chain auto parts stores. The staff was friendly, the store was clean, and they had lots of merchandise in stock. I will definitely come back to this location again soon!! read more

Had a nail in my tire and needed a quick fix! Jamel and Ricardo came to my rescue! Two great guys saved the day! Got me on my way in less than 10 mins read more

Desparately needed new brakes and went to Pep Boys as the shop was close to where I work (ISB, Daytona). Waited 5-1/2 hours (I did not have an appointment). When they finally said the brakes, rotors and wheel alignment were done, Pep Boys rep informed me that the car was complete a half hour earlier, but they had to wait for another car to move to get my car out of the garage. I had to request a detailed receipt of the work that was done. This was 11/29/18. Today 12/29/18, I took my car back (with 10 am appointment) to have the "recommended" complimentary wheel torque. (Had to show that to PB rep on their paperwork.) I also told Pep Boys that I was concerned about the rust on the rotors and that the car was making a squealing noise when I turned the steering wheel. So they performed a "brake inspection", no cost. I walked to 7-Eleven to get coffee; my car was still in the parking lot when I returned, same position. At 10:30 am, Pep Boys representative advised me that there was nothing wrong with the brakes. Rust was normal and there was no squealing noise. Everything is caused by moisture they told me. Drove immediately to my regular mechanic and asked him to inspect. He confirmed that the rust was normal for the non-coated brake cover. However, my mechanic pulled the front wheels and found a rubber bushing that was not installed correctly in a pin on the new brakes. The rubber bushing is what was causing the squealing noise. If Pep Boys in Daytona had done more than eye-ball my new brakes (if they even did that), they would have found the cause of the squealing noise. Instead, I felt they were just brushing me off. I will never go back. read more

I have only used this store to buy car parts inside and put them on myself. For this the place works fine. Since then several other auto stores have opened closer to my home and so I have not been back in a few years. I was recently in the area and stopped in for some wiper blades on my way home. Looks the same and I found what I needed quickly. In and out in no time. read more

I stopped in last week having a shaking and swaying on my 2014 Dodge Journey. The staff was very helpful and quick to get me in. Later was called and told the vehicle tires needed replacement at 18k miles!! So I had them replace some filters and told them I had to go to the dealer because of the low miles and it being a new car but promised I would be back if the dealer did not help. Of course I bought the vehicle at Daytona Dodge and they have been nothing but terrible service. Buy a car and then they forget who you are...... so I returned to Pep Boys and hour later they got the car done exactly at 4:30 as promised and it rides like new again. They were all very polite and I just wanted to let people know I have been managing retail over 30 years and I can be a tough critic and I am impressed. Thanks so much you guys are awesome. Bob Ross read more

After a very stressful week and told by a different store that it would cost me over a $150.00 to change a tag light and a reverse light I called Pep Boys and spoke with Aaron. What a peace of mind to end my already bad week. Aaron was so polite. It's nice to know that I now know where I can go to get things fixed. Being a single girl is not easy when it comes to cars and I totally trust Pep Boys. Thank you Aaron you were a great help today. Went back to Pep boys the next day as my breaks were metal to metal and rotors shot. David was very polite and helpful. I strongly recommend Pep Boys to everyone. The have AWESOME customer service, quality service and great prices. Hats off to Bob and his wonderful employees. read more

The staff here is great. Service is the quickest it can be. They will take care of you and get you out as soon as possible. Eric at the service department always gives the fairest prices. As for mechanics, if you can ask for Alec, you'll be extremely satisfied. The guy takes care of your car like his own. Works very clean and efficiently. Highly recommend him. Best place to service your car in Daytona Beach. Period. read more

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Appointment for 0800 for a simple oil change. Sat there for an hour and a half staring at my car unmoved in the parking lot before I decided to go somewhere else. I only stayed so long because the show on the TV was so interesting which is why they get two stars. Guy at the counter seemed surprised to see me still there, like he thought I had already been addressed. Offered to make me an appointment to get my oil changed. I actually laughed and happily denied. Second time this has happened. It will be my last visit. read more

Pep Boys for the most part do fair work, they now have downsized and stopped selling parts, I say that's a good thing since their prices were high. Yesterday I had a need to get an estimate and I am highly disappointed at their outrageous charges. Shop around is my advice, and let the buyer beware. read more

I made an appointment for Saturday on the Tuesday previous ... when I arrived for the appointment, they hadn't even ordered the parts with four days lead time! Then, they charged me for THREE wipers (there are only two wiper arms, you know) of TWO different brands. I only discovered this when I demanded a detailed receipt and went through it after I got home. When I phoned back about it, he said he had no idea how he did that but he would process an immediate refund to my card. "immediately" must mean different things so I called back today and the new guy said "you have to come in person for a refund" so the first guy must have been a liar and/or an idiot. You expect me to drive from Orlando back to Daytona Beach for an $11 refund? Choke on it!!! read more

I received a free oil change card from this location and tried to use it at another location, however they did not have to time to take me that day but they took my card. When I came back to the original location they would not accept the new card and I was met with shortness and rudeness by the employees who where unwilling to work with me. Go to Take 5 Oil instead, cheaper, faster and regularly have discounts! read more

I had an appointment for 12:30 to get a battery change. Was told by Michael when I arrived "we will get to it when we can." 20 minutes later they haven't even started... attendant was NOT polite, told me I was at the back of the line. read more