Everyone was nice and helpful, quick and efficient. I had a full inspection when my brakes were making noise. There were several other things they took care of as well. I dropped off at the end of the day, they fixed everything and I picked up at the end of the following day. My car is running great. I will go back for anything I need. Thank you! read more

I had a scheduled confirmed early morning (waiting for car) appointment. A really nice male employee called the night before to confirm. I got there in the morning on time, and the older man with white/gray hair at the desk was rude to me. He acted like working on my car was an inconvenience to him rifling through paper work to find mine. He refused me service and saying waiting was problematic because he had all AC appointments or it would be four or more hours until I gave up and left. Maybe because I'm a woman he thought he could take advantage. I will never use or recommend this place. I'll tell anyone I know never to go there. I don't usually post reviews at all much less bad ones, but he shouldn't be in customer service. I actually had to pull over I was so upset about how I was treated. Then they had the nerve to send a let's reschedule email because "you couldn't make it." I was there before 9:00 AM and refused by the guy as I stated. Unbelievable. read more

This Pep Boys is one of my go to tire places because it is reliable, and I like the people there. I had a good first impression by them fixing a flat of mine before work on short notice, and have been a customer ever since. read more

On Feb 23rd I traded in my car and bought a used car from a nearby auto dealer. Then I took it to Pep Boys for an oil change. They found more things to repair. I was grateful that they were able to work my car into their. I also learned that they will evaluate the car BEFORE you purchase from a dealer. Great idea! My car is in better shape now since they serviced it. read more

Save your time and money. Don't go to this Pep Boys location. Awful experience. I wasn't able to get my car serviced. I booked online for a 10am appointment the next day. Even received a confirmation email from Pep Boys. I showed up at 10am and they said they'd just found out about the booking 5 minutes prior to my arrival. I just went to Jiffy Lube and they took me in immediately withOUT an appointment. read more

I called asking to see if they had a tire i needed in stock and they guy who answered was very rude, kept talking over me and wouldn't let me even explain my issue. He kept jumping to assumptions and didn't want to sell me the tire at the end of the call and said the only way I could get a tire is if I were to get it installed somewhere else. If people don't know how to work in customer service they should literally just find something else instead of ruining a brands reputation. read more

They did a good job installing tires I purchased through Amazon. They were able to fit me in earlier than scheduled through Amazon. Than you! read more

Pair of a DIY front end brake job. Hand carried in a pair of rotors and had them turned for under $40. Got rid of the annoying shudder. Handy neighborhood machine shop. read more

This location has always taken great care of me. They put on new wipers during rainstorm once. This time they took care of my brakes and battery and got it done quickly, plus provided no cost Lyft rides home and back. My car is always well cared for, they are super polite and I get a great price and discount. It's the only shop I use. read more

Brought my truck in to see if my needed repair was something they could take care of. Johnny had his guys take a look and verified that they could. Initially I was going to wait on the repair but Johnny explained why that would be a bad idea, and let me know they had financing options available which I was happy to find out about. During the repair they discovered another issue and were able to fix that in the same timeframe without inflating the price in the process. They got it fixed very quickly so I was able to take it on a trip this weekend. Thanks Johnny, Gary, and crew! read more

Thank you so much to Renee, Oscar, Gary, and Johnny for your stellar work and support on getting my car up to speed. I appreciate how this team was patient with me and explained things in detail so I understood what was going on and kept an open line of communication throughout the process - working with me on my budget and with all the questions I had. My car drives so much better now and I feel like I am in a much safer and sturdier vehicle after their expert care. I definitely will be coming back!! read more

I had purchased tires online and before I had a chance to have them installed I had a tire blow out on my way to work. Got it pep boys and they were extremely busy but they managed fit me in that day. Johnny took time to make sure that the tires could be installed on my rims, and technicians were knowledgeable. Renee' at the front desk was extremely helpful and friendly just a great experience. Thank you pep boys! read more

Had a great experience with getting my Dodge Dart Alternator changed Johnny the owner was great

The guys who work on the vehicles are good but the guy working the counter just has an attitude. If your going to work in customer service you should learn how to be friendly, or retire. read more

I had an appointment and was 15 minutes early came back an hour and a half later and all they had done was just take the air out of the tires of one vehicle. I was there to swap tires from one vehicle to another and when I question how look took the old man was very rude. so I told him to take my cars off the rack. I've done this work before and I now it doesn't take hours to do It . This is the second time I've been here and in both times there has been a non handicap car parked in the handicap spot. read more

Pep Boys - Thanks for nothing! - Auto Repair Near Me - Everett, Washington

Pep boys master at what they do quickly. Master Johnny great customer service he could teach a class on it. I called and what he told me over the phone was done in less than an hr for the quoted price. Headlight done for under $50. read more

I've taken multiple cars over several years to these fine folks for everything imaginable. Let's face it, cars are a necessary evil! It's great having a business you can trust and depend on when you need them. BTW - I am definitely not an easy customer to please either:) ! read more

Needed an oil change and truck inspected. Johnny was a great help in servicing my vehicle. Very friendly and the prices were affordable. I will always bring my truck back here. I would recommend all my friends to come here! read more

Made an appointment for 3 hours out online. I live in marysville but decided to go here because it's near a friends house who I'm meeting for lunch. Got a call shortly after that they had two many appointments at that time (11am) and that they could do 2pm or next Saturday. I went to Valvoline in marysville instead and was able to get service with no wait! Fix your online booking system! read more

Even if you can find a place cheaper, would you really want to? These guys Johnny and Gary do go out of their way to make sure you are happy and satisfied. My truck was a major PITA and they not only fixed it, they made sure I was worry free. Thanks Guys!! See you again!!! read more

Made my appointment online. They didn't have it on the books when I arrived after taking off work early and forfeiting two hours of pay. They said they would fit me in as soon as possible and asked me to wait. 40 minutes went by before they told me that the mechanic who does A/C work on cars was not in and that i would have to come back another day. Needless to say i won't be back. read more

Horrible experience here. I went there to get an oil change since I had a coupon for $21.99 for regular oil change. But they said that my car must get synthetic oil. So I ended up paying $60. When I went back to pick up my car,they tried to rip me off again, lying that My car has rear shocks leakage (they said it would cost $325 to replace them). I did not trust them and took my car to the other place to get a second opinion. No leakage what so ever... It was all BS. I would never ever go there. read more

I went here to get a free brake inspection. Once they told me what was wrong with my car I had a feeling something was off. I knew my brake pads and rotors were bad for sure, however they told me that my calipers were shot too. They wanted to charge me about 750$ and when I said that was way out of my budget, especially when brake pads and rotors should really only cost about 300$ if that much even, they immediately changed and said that I absolutely MUST change my calipers or my brakes will fail. I got a trustworthy mechanic friend to check my car out and my calipers were just fine. I ended up spending about 420$ on all the parts necessary, including the calipers just in case they were shot. However since the calipers were fine I returned the calipers and got 200$ back. I'm never going to these kind of mechanics again. It may be a little unnecessary to add, but I am a woman who does not know much about cars. I really felt taken advantage of and I don't want to trust anyone with my car anymore. read more

I was told by Gary the assistant manager that it would be 1 hour to change our tires and made an appointment the day before. It took 3 and a half hours for the tires to be changed. If I could give a 0 rating I would. Do yourself a favor and go somewhere else. read more

Great customer service, was a pleasure to deal with. Went in for a oil change and was out in no time at all. 5stars all the way.

these guys are friendly and helpful - My problem is they just can't seem to get anything done...I had a stuttering problem with my truck, computer wouldn't tell them what was wrong...the end...asked them to tighten up my transmission lines as they were leaking...couldn't do it for "liability" - I think maybe they are just a tire/wheels shop, where you can get an oil change done...and i needed a back yard mechanic...but i wasn't planning to hold anyone liable for anything, i just want my truck to stop leaking...Still, didn't charge me, but couldn't do anything when my requests where pretty basic read more