So I like the center. Very professional clean, and the service is very well. I did believe the prices are a little steep as I was lucky to get 50% off, however their service was so well I will definitely come back at full price. I even had something wrong with my car that the technician brought me out to show and explain to me what was going on. The offered juice, coffee, candy and coloring pages while we waited which was good as I had six year old with me. Thanks again. See you guys in the new year! read more

The Lube Center - Oil Change Stations Near Me - Lanham, Maryland

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Do not take your car to Lanham Lube Center. I came in for a simple oil change and left on a tow truck with a grapefruit size hole in my oil pan. Three technicians (including the manager) took turns hammering away at my drain plug without once stopping to tell me there was an issue. I watched on the shop cameras as oil splashed across the walls after the first technician went at it, and then again when a second one came and repeated the same thing. I had no idea they were damaging my oil pan. I thought they were just doing their job. When I finally asked what was going on it was already too late. The damage had been done multiple times over. When I confronted them about the issue they blamed whoever did my last oil change. Maybe that plug was overtightened, but it is absolutely NEGLIGENT to use that much brute force repeatedly without stopping, assessing the situation, and informing the customer BEFORE damage is done, and definitely before FURTHER damage is done after a second round of hammering. After much back and forth, they begrudgingly handed me an incident report deflecting blame to whoever did the previous oil change, knowing very well I drove in there with a working vehicle and had to have it towed away due to THEIR DAMAGE. I was sent me on my way with no recourse other than to talk to whoever tightened the plug. Save yourself the stress and go somewhere competent that actually respects your vehicle. read more

The Lube Center - This is the result of 3 technicians hammering away at my drain plug until they broke it two separate times without informing me. - Oil Change Stations Near Me - Lanham, Maryland

I've been coming here for a while but yesterday's wait was longer than expected because they were super busy for a Monday morning. However, I always receive quality care and service. My technician, Lewis was very thorough with sharing his knowledge and suggestions based on my car needs. I did get my car oil change, transmission fluid, and new filter. I'll continue to get my car serviced here. read more

The Lube Center - Oil Change Stations Near Me - Lanham, Maryland

I was confused why the lines slowed down so much...just to find out that people were getting serviced who were in the front and not in line. What is the point of getting in line when people can just pull up and be serviced??? read more

Every time u use them they do this !!!!! It appears like a pricing trick to make it seem you're getting a deal, when in fact, you're still paying almost the full price, giving the illusion of a deal without real savings. Botton line : u are better taking your money elsewhere this people are scammers atp read more

The Lube Center - Receipt - Oil Change Stations Near Me - Lanham, Maryland

Professional. Hospitable. Efficient. Reasonably-priced. Clean. The Lube Center is my go-to for basic car services like oil change, tire pressure check, etc. read more

Tamara, the assistant manager is AMAZING! She went above and beyond and took care of our car. We will most certainly be back because everyone here was so kind honest and extremely helpful! Great value for a job well done! read more

I have been coming to this place doe a bit and since last year I have been having issues with oil leaks. Please check your double check your car after every service here. I am taking my car to get check with a mechanic now because it's scary when you car oil alarm started beeping. read more

This morning was my first time visiting the Lube Center and I'll certainly be back. The gentleman were very helpful, explaining all of my services. They also gave me suggestions on what my car needed but weren't pushy at all. The pricing is fair and the customer service was great!! read more

Wish I could them zero stars!!! to this facility. Arrived, there were no other vehicles when I got there. other vehicles showed up they came out and gave us a paper don't know for what!! They pulled every other vehicle that arrived after me for service. I don't have time to waste worse service. read more

I Wish I could give zero stars!!! to this facility. This is to anyone who wants to go there for oil change. please be aware that you will spend at least 3 hours just for oil change ONLY. don't expect any other services you usually received at the other places when doing oil change. they don't check your car's brake, they don't check your tire to see if your car has loose tire or loose lock nut. Brief they just do oil change and sell every thing about oil change. you will pay for oil, pay for filter, pay for shop supplies and waste disposal fee 5% of your total. Just 2 hours later, after spending 3 hours there for what they called oil change and engine flush, The tire of my car broke down on the High way at night because of loose lock nut of the tire. I could have avoid this incident if I were doing my oil change somewhere that does oil change and car's check up. I wish i knew before that they Only, ONLY, ONLY do oil change. I could have save some money and time; yes, they are not cheap either Please save your life, your money, your time and energy. I will not recommend their service. I swear I will never step foot in this place again! Bad experience ever!!! read more

I had a very pleasant experience at this location. The technicians and the cashier were all very polite and helpful.

They damaged my truck and did not want to be responsible for the charges. They said the car software update was free but it ended up being $100. I will not go back read more

So I took my car here today for a oil change when I got there I had no service lights on my dashboard. While there after the filter is removed the technician ask me to get out the car so he can show me the air filter housing was broken and says it had to be broken before today however he completed the oil change and guess what my check engine light was on so of course I complained saying it couldn't had been broken before today because my service light wasn't on until you bothered my car. This is unbelievable I feel the staff is incompetent please stay away do not take your car here I blame myself for trying to get a quick oil change and not going to the dealership. I'm so disappointed read more

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Stop in for a top off of oil!!!! Amazing customer service and the nicest public restroom I have been in a while!!! Outstanding including Dyson AIR hand dryer. PINE-SOL FRESHNESS IN THE AIR. I AM TALKING ABOUT YOUR GRANDMA'S KIND OF CLEAN!!!!! 10 OUT OF 10 read more

I had a great experience here at The Lube Center. TJ, the assistant manager, was super kind and helpful. The technicians were helpful. They explained everything every step of the way. I was in and out with excellent service! I will be a returning customer for sure! read more

Fast and efficient. In and out for less than 10 minutes. They offer free beverage and underbody camera while being serviced. They don't push you extra services. Also got a free car wash coupon from their car wash centers. read more

Prompt service, fair price, congenial staff. An innovation in oil change- stay in your car and watch oil & filter change on a large TV monitor- great idea! No line on a weekday afternoon. COVID observant. I will be back! read more

My truck was in need of a oil change I came in and was greeted with the biggest smiles. Everyone was so friendly, so helpful and knowledgeable. Thanks to Ms. Ivanna (I hope I'm spelling her name right) she got my truck in tip top shape. She was so friendly and told me everything I needed to know. I will definitely be returning here for my next service. read more

The staff here are EXTREMELY friendly!!! I absolutely love it. A technician came over as soon as I pulled up and examined my car to see which type of oil my car needed. The showed me the list of options and explained the difference. After I made my choice, I was greeted by the manager who put my info into the system. Then greeted by the assistant manager who did the inspection of my car and serviced the car. They added air to my tires and topped off all my car Literally every employee I have come into contact with has been so friendly. read more

First off, the hospitality was great! Immediately upon arrival, I was greeted by all the workers as they began working on my car. I was offered the complimentary beverages and offered a seat inside. Everything was easy going and these guys really know their work. They also seem very team oriented and work together to get the jobs done; seem like a family vibe. Dewayne was great! He handled all my car needs and thoroughly explained all my services. I was able to also ask him about another car issue and he was able to provide info. Very knowledgeable of the work. Will be back at this location! read more

I typically go to the Lube Center's competitor for my oil changes, however I have a new car and three of their competitor's locations didn't have the correct filter in stock. I did a search, found the Lube Center, and called them to see if they had my filter. I went the next day and the man that greeted me told me he would check on the filter and if they didn't have it, they would run to the nearby auto parts store and get one. They did have it in stock. All of the employees were polite and professional; customer service was fantastic. They even offered us drinks. They changed the oil quickly and efficiently, checked all my fluids and lights, and got me on my way. Next time I need my oil changed, I'm headed to the Lube Center. read more

This was my first time coming here. I am new to the area and had been pushing off an oil change for WEEKS because the places I called and visited were giving me vague and run-around answers (probably bc i'm a young lady who clearly knows very little about cars). I used to go to a place similar to this and decided to give it a try. Immediately was greeted by the manager with a smile, explained different options of service for me, and I was in and out within 20 min (it really is a drive through oil change service so i never left the car). Everyone that passed by was super nice and friendly. I was serviced my Tim. He was very quick and patient when I asked questions (even showed me a few tricks about my car). Overall an amazing experience and I got a free car wash coupon for being a first time customer. Will definitely be recommending this place to all my friends! read more

Good service, friendly employees. Reviews most salient vehicle points. Would recommend.

Listen, I will be returning! The service was quick and efficient. I love the drive through idea because it is so much more convenient and they had classic r&b playing as I waited comfortably inside my car. It was as easy as 1,2, 3 and the guys were so attentive. Great job! read more

After 3x of getting my car serviced at The Lube Center and being recommended the Synthetic oil change, I noticed that my oil change was being recommended to return every 3,000miles instead of 7,500 miles. I was also recommended a transmission flush when my real issue was to recharge my A/C unit. I was told that the transmission flush could contribute to my a/c working (incorrect) after getting the transmission flush, the issue was not resolved. Now spending over $500 at Lube Center when I was only needed to have 2 oil changes in that time and spending $80 unnecessarily, I called and spoke to Davon Dorsey and he offered a free car wash. He refused to provide me with any value for my inconvenience, I don't need a car wash I needed my recommended oil changes without misleading information. This was horrible service, they will rip you off and mislead you for sales. read more

I love coming here. Today, Vincent helped me. He, like all others, are so professional and nice. He offered a drink while I waited. Wow...who does that??? This company must have awesome training and a great mission. It never wavers anytime I come. See yall soon!!!! Great leadership Vincent! read more

The lube center on Annapolis Road provided me with perfect service. Devon and two other technicians (whose names I didn't get) worked hard to get me in and out as fast as possible. They even noticed that a piece of plastic was hanging from my engine and went above and beyond to get the tools necessary to replace it properly. Pricing and service provided was explained thoroughly and everyone was personable and professional. Please be sure to recognize these guys. Thanks! read more

The ABSOLUTE WORST mechanics I've ever experienced. I went in for a simple oil change, which went fine, but I was also told that some of my brake lights went out and needed to be replaced. So they unhooked the brake light and one of the attendants tells me that it broke off and she didn't know if it was already broken or if she did it, so they had to beat it back in. Now my brake light keeps dangling in my trunk, I found a piece of the casing in my trunk and before it wasn't there or loose, so who is at fault. Finally, at this point I was getting angry and I knew this place couldn't do anything for me so I decided I would find a way to fix it myself and I let it go. Until today, my father was doing a simple check on my car and found out that the oil in my car was completely empty after paying for a 5 month oil change and only a little over 2 months has passed. After going to another mechanic I was told there weren't any leaks so basically I payed for a nonexistent oil change and for my car to be ruined at this place that isn't even remotely cheap. PLEASE save your money, time and energy. I swear I will never step foot in this place again! read more

I haven't even left yet and this is already the best oil change experience I've ever had. The supervisor, Tamara, is honest, attentive, and knowledgeable. The staff is efficient & thorough. Never once did they try to push anything on me that I didn't ask for. She wouldn't even let me change my wiper blades until she saw they left steaks. **update** on my way home, I was on the highway and noticed that the hood had not been locked securely down. I had to pull over and close it myself. However, the service was SO GOOD overall that this didn't even bother me. Just goes to show that a great customer experience is worth more than a perfect service. read more

I came today to recieve a oil change and wow as a friend said they definitely have great customer service skills Tamara is absolutely amazing had great knowledge and help me every step of the way Vincent is a excellent store manager and it shows throughout the entire store thank you for a great experience and I will be telling friends and family... Tamara and Vincent works very well together as a team great pair up read more

I am definitely gonna be a returning customer!!!! This is how you run a business! I came from NE dc all the way over here and i had to pass plenty of oil change places.. and i'm very very satisfied!!! Where do i start?? The guys who runs the shop came out and personally greeted me... explained the wait wouldn't be long (he was right it wasn't)... gave me the option of sitting in the car or waiting inside (i elected to wait in the car) there's a monitor there so you can watch the work being done under the car..Then offered me a beverage.. and brought it out to me! I'm very hard on customer service and this place is an example of GREAT customer service! I'll be referring this place on my social media!!!! Thanks Vincent!! read more

I am currently getting an oil change at this location on Annapolis Rd in Lanham MD and when I tell you that they EXEMPLIFY the epitome of CUSTOMER SERVICE... it's an understatement. I can not recommend this location enough for service. This is my second visit and while I was impressed with my first experience here, I was absolutely blown away by the superior, quality, exemplary customer service I received. I was greeted upon arrival and every thing was explained every step of the way. They let me know that some of my rear lights were out and other potential issues that if left unchecked, could potentially leave me sitting on the side of the road...sad, cold and crying. Today is 12/3/2019...approximately 10:30 am. Each and every staff member working here today deserves a shout out. Thank you for all that you did for me today. Y'all should get a raise...and a huge Christmas BONUS too. I will tell anyone I know to come here for services. These young people are FIRE!!!! I just love seeing young people doing the right things... working hard, making an honest living, having a positive attitude and expressing kindness. They don't know me from a can of paint, but they treated me like I was family. Especially the asst. manager 'Robert', and Davon. Love y'all. read more

Top notch customer service!!! Friendly and knowledgeable staff. They offered me something to drink while I waited and I was able to sit in my car and see on the screen across from me what was being done. They checked all my fluids and gave me a full review of everything once service was completed. It was my first time here my mother recommended this place and I'm so glad she did. I will definitely be back!!!! Highly recommend!!!! Oh and I wanted to also mention that it was quick they didn't take forever like everywhere else I've been. You will not be disappointed check them out! read more

First time going here , Staff is very nice and the place is really organized and clean compared to most places , They also have staff that speak Spanish so that was very helpful too . Highly recommend this place read more

Excellent service! Oil change and tire rotation finished in 20 minutes. Staff was professional and courteous. Very nice lounge with beverages, WiFi, and cool A/C were a pleasant surprise. Will definitely be back! read more

I visited this place twice. The first time I came to test it out and I worked with an excellent technician named Davon. This guy provided stellar service! It was quick and efficient; made me feel like I was missing out on a treasured location the whole time. They offered me water, juice, and/or coffee. I never received that type of treatment when getting my car serviced. It definitely left a grand first impression on me. Even though I came to spend a budgeted amount of cash, Davon educated me on some additional maintenance issues that I didn't consider. He made ideal recommendations that I couldn't turn down and showed me the proof. Typically I'd be upset about spending extra cash but Davon made it easy and seamless; I felt confident that the expense was necessary. Because of the great experience with my first car, I brought my wife's car there to be serviced as well! I worked with Davon again for the second time and he kept the same energy. This guy even remembered my name! Talking about grade A service! With both these experiences I now consider myself a permanent customer. read more