Mario the Sales Manager took care of my husband and I like we were rockstars. Never have I experienced such great customer service. We came in to check on our car battery as we were having an issue starting our car this morning... he ran all the necessary tests and gave us our options. Still even having to get a new battery we walked out with big smiles. Never once did he try to sell us something we didn't need or push us off on another sales person. Mario's the reason I will be recomending this particular Pep Boys, even if we have one closer to home. read more

In the past I would have given them 5 starts but now I reevaluate at 3 stars. They use to offer complimentary instalation service for small items you'd buy like headlights (as long as it was a simple replacement and they weren't too busy) Today I drove 3 cities out of my way to buy from them because of that great customer service perk only to find out that they now charge for that type of 2 minute replacement. I understand thier right to charge for labor but it was easy enough to take the bulb home and use YouTube to do the replacement myself. Nothing at all wrong with this business BUT nothing special either. I will not be going out of my way to purchase items from them again but if I happen to be down the street and need a part I'd be just as happy buy from them as any other auto store. read more

I purchased a rear wiper blade for my Nissan Rogue. However, while during the installation, it broke. When I returned the blade, they immediately offered a replacement without charge. Now that is service and I am a happy customer. read more

I believe the staff needs to learn better communication skills. When I returned a battery core and when putting it on the counter, the gentleman helping me asked it I needed it tested, I stated it was a core. I pulled the receipt from my pocket, then he tells me "Oh you need to go the the front." not clarifying what I need to go to the front for. I stated oh, the guy told me to come to the back. Then he states for the core refund. Now... It used to be that you return a core, the guy who receives it signed off and then you go to the front. So, he should have stated "You can take your receipt to the front and the cashier will give you the refund. Anyway, that's my only issue. Otherwise I get what I need. read more

Hello fellow car owners I quit going to Jiffy lube and have switched to pep boys I have been going to PB now for about a year for my four cars The quality of service technicians seems extremely variable From a guy who speaks normal English and seems very sharp To an older mechanic that seems to have a physical leg deformity/ handicap who could barely utter two words in English A case in point, I've asked the technician if he had topped off the front engine oil back up reservoir ( which holds maybe 1 or 2 Qt of 5W-30 Oil, on a Toyota previa, as a back up reserve tank He looked at it in amazement ( like he had never seen one before) Took a flash light and tried to look inside of it, even tried to read the label on the plastic reservoir, of which I'm not sure he even understood what it meant. Then he turned to me and said, " it's not oil, It's for engine combustion" I'm like really dude, how long have you been changing oil ? This is like your lwork and you see literally hundreds and hundreds of cars here and you don't know of an oil reservoir tanks in the front? Toyota previa said are mid engine vans. I was like....wow,,, where do they get these people from? read more

Jesus at Pep Boys on Colorado Blvd was incredibly helpful! I don't know what I would have done with out his help! While driving in Pasadena, I noticed my car all of a sudden started shaking and heating up. Since I am not good with cars, I won't even begin to try to explain which valve snapped off. Pep Boys actually didn't have the part to my Mercedes, but Jesus gave it a quick and innovative fix so it would at least be safe to drive until the part came it! Thank you for all your help! read more

This place is a solid 4 in my book. Adam is GREAT. Love that guy. Goes above and beyond. They will beat ANY PRICE by 5%. They even did this for some ridiculously low online price that I found. Tons of coupons too. Look online before going in or just ask them if they have any laying around. They OBDed one of my cars for free too. Just walked out, plugged it in, and told me what was wrong. Can't beat that. As long as you are nice to these guys they will make you happy. I wrote a complimentary letter for one of the dudes when he helped me out in a big way and now I'm treated like gold over there. I guess the moral of the story is just be nice and people will be nice back to you, by charging you less money. read more

I went in to get a bulb changed, my car is tricky so I asked for help removing the cover in the trunk. They not only took their time to remove the bulb but one of the guys found a spare in the back so everything was free of charge. As a girl I really appreciate it as mechanics always give me a wide range of prices for the same job. Thanks Pepboys! read more

I'm not usually such a harsh critic, but this place deserves it. I fix my own cars and rarely bring them into a shop, simply because it's difficult to find a good honest mechanic. That also means, that when it comes to car repair, I know when someone is trying to screw me, and these guys screwed me big time. They messed up the job, but wouldn't admit to it, wanted to charge me $90 to FIND the problem, didn't find it, then wanted to charge me $140 to find it a different way, didn't find it, and then my spare tire went missing and was apparently stolen, but they said "Sorry, it happens. Have a nice day." So now, 5 days later, I drove home in a much dirtier, poorly running, loud as hell Jeep, missing the spare tire and I'm short $260. They did nothing to fix my problem and gave me 3 more to go home with. No shop should return a car in worse condition than when they received it. Adam is a nice guy, but the attitude of the whole shop remains the same: Get the customer's money, as much of it as possible and hold on to it, no matter what happens. They couldn't even find the old part when I asked for it, but instead gave me one that they found in the trash, that slightly resembles mine. I've learned my lesson. Don't make my mistake. read more

My experience at this location has always been such a relief. The guys here are always warm and helpful. I had an emergency once and they stayed open later to help me out. A second time, my tire went flat and I had to run to school and then work later that day, so Stephen and Gabriel patched up my tire and had me back on the road in less than an hour. Not only did they save me time, but they also saved me big bucks by suggesting a tire patch up instead of buying a brand new tire, which is what I thought I needed. Like my fairy-car-angels! Definitely recommend! read more

Nancy R. Mario, the manager, worked out of the box with me, and I was able to buy what I wanted right on the spot! The cashier declined my request, but Mario worked with me. read more

This store has some great staff . Mario and Sandra took the extra time to help me search for parts. I have a crate motor in my 69 Camaro, which creates a problem when your looking for parts. I went to a GM dealer for parts and they were unable to help. I stop a Pep Boys they took extra time and located the parts I needed. read more

Don't waste your time - they don't keep their online reservations. Dirty, messy disorganized operation (yes, I know it's a garage) - but this is terrible. Loud, offensive rap music from the work bays. PEP BOYS corporate should make a reservation and show up undercover. read more

I don't like the staff's help- they seem to know little to nothing about car repair. Not helpful at all. Go to other auto stores in the area. read more

I've gone to this Pep Boys location off and on for several years. Now it's time to leave a review. I have always received courteous and professional service at this place. This cannot be beat. read more

Naja was extremely helpful even when faced with adversity. Great customer service and pleasant to deal with. "Have an awesome day"

Best auto service in town. Jeff and his crew took care of my every need and made sure my car is in top shape for years to come. Great job.

We all know it's hard to find a mechanic you can trust to identify and resolve your issue(s). I usually shop my car around when something is wrong to see if I can a clear cut answer to what the problem is and what it costs to fix it. This time was no different. I initially brought my car in not knowing what the issue was and in less than an hour I was given the exact cause of my problems with other suggested fixes. I was assured that not everything was necessary at the time and was even given an honest list of which ones should be prioritized. They gave me a price quote and even allowed me to shop around before starting the repairs. I called at least 8 places and no one could offer a service that matches or provided better quality than the mechanics did here. My car was repaired in less than 2 hours, I was given an honest price, and extremely friendly service. All of the technicians here were great but, Chris, thank you for taking care of me and my little Honda. read more

Headlamp for my car went out...stopped in to pick up replacement bulb and have it replaced...bulb replacement on my car was difficult because of the make and model but Chris had his staff replaced it for me without charging me a service fee...I just had to pay for the bulb...you guys are awesome!!!i read more

I have taken my cars to this Pep Boys on Colorado for many years. The service manager, Jeff, is very knowlegeable and professional. I have had issues with their service occasionally (that's why only 3 stars), but Jeff and his assistant managers (Hector is also good) always worked very hard to make it right. They do value their customers, and earn repeat business by treating people right when they make mistakes. I don't hesitate to recommend them for any type of auto service, because I know they will treat people right. They get very very busy, and I'm sure that is the reason why they seem to make more small mistakes than they should. If they concentrated more on initial quality of work, I would give more stars, but I know it's a trade-off, as they are under a lot of pressure to get cars in and out when the line of people waiting in line stretches out the door. But if they made fewer mistakes, there's be less re-work and more time to get the cars in and out, done right the first time. read more

I'm giving 5 stars because I received excellent and honest customer service starting from my phone call inquiring about the service I needed to the actual visit. I am a petite woman who looks young so I usually feel like an easy target when it comes to mechanics not being honest and trying to oversell me. Rico was the mechanic who worked on my car and he made my experience great! He was patient, friendly, and got the job done. I actually needed help fixing a repair that I had botched and he showed me how to do it correctly so I could do it right the next time. Thanks Rico! read more

I never go out of my way to write reviews but I have to for the manager in this location named Mario. If you're looking for great service come to this pep boys and ask for Mario you won't regret it. He goes out of his way to make sure you're being attended well. I really think that if you grab a dictionary and look up great customer service Mario's picture would be there he's just awesome. He's the main reason why I keep going to pep boys and will continue to go. Thank you Mario for your awesome service. P.S. He also has the cutest cats I've seen :) read more

Very helpful and friendly customer service. I had been waiting for hours for my car but could not buy a charger and the cashier Rigo let me charge my phone. Very pleased with Pepboys service and approaches. read more

Great team of people. Melody is wonderful. If you are looking to get new tires, ask for Melody. She is honest, hard working, patient, easy going and willing to go the extra mile to help the customer. Great overall experience. Thank you Melody! read more

Do not do what they advertise. Oil change comes with tire rotation and I had to ask them to do it after they said it was ready. This is something I have experienced at other pep boys... read more

This place is a joke. Let me first start off by saying that this place will rip you off. I had taken my 2011 Kia Forte in for brake service because they had been making a faint squeeking. A tech explained I had to leave the car for inspection. I did. They called me an hour later and strongly suggested that I replace my brake pads and rotors. I asked if they could just replace the pads without the rotors being machined and they said the rotors were below specifications and wouldnt be willing to do the pads without the rotors being replaced. Total would have been almost 200 dollars. Here is the kicker. I opted out of their service and took it to an independent mechanic where I was able to see the brake pads and rotors. The mechanic said there was absolutely nothing wrong with my pads and my rotors and that I had about a good 6 months to a year left on them. In fact, my brake pads where almost as good as new. This goes to show that these service people here at Pep boys only care about one thing. Selling you things you do not need so that they can make whatever commission they make for doing so. I was quite shocked by this particular situation because its like someone telling you that you need a new engine after you just had a new one installed the month before. This place will straight up lie to your face. If you want parts for your car, sure, shop here. I would still do it. But if you need service done on your car dont even bother. Crooked as they get. read more

Chris and his team are one of the best. I had a strut replacement for my car since it was making a clunking noise. After the replacement, the noise still persisted, but slowly went away as my car adjusted to the new strut. I went to their shop a second time for Chris to check on the struts and he provided more value than I expected by adjusting my brakes correctly as well as performing a diagnosis for any other problems that might exist. A third time I went to Pep Boys was because my mechanic from a different city overfilled my engine during an oil change, which Chris and his team helped removed the excess free of charge. This will be the main shop I will go to for anything car related/repairs! read more

Called in to schedule an appointment to replace my timing belt. Over the phone, the rep explained that it was a 6 hour procedure, so I would need to drop by by 9AM for same day delivery. I made the appointment, and brought my car in at 9AM on the scheduled day - but when I arrived, I was told that the mechanic was booked for the day. These things happen; I get it. What irritated me was the guy's attitude - explaining the situation to me as if I made some kind of mistake. I didn't catch the guy's name. Owning your mistakes can go a long way with customers. read more

This Pep Boys is close to my work, so I stop in for basic supplies or questions for easy maintenance I can do at home. I have always found the employees to be courteous and helpful. I needed to replace the battery on the keyless entry for my car, and the employees found the exact battery, replaced it, and tested it at no extra charge all within five minutes. read more

Usually get my oil changed here. Synthetic oil changes come with free tire rotation. Last time I was here they forgot to rotate my tires. I gave them the benefit of the doubt because people forget sometimes. Took it there again to get oil changed and tires rotated again. I marked one tire to make sure they rotated them again. Once again they forgot. Make sure you check your car and that they are doing the service you requested. read more

This is the worst experience I ever had with customer service. These guys give mechanics a bad name. I will file a Consumer Affairs Complaint this week. I brought my car in over a year ago for intermittent working ac. They charged me $1000 to recharge the air & replace compressor. 3 months later I was back with same problem. They replaced compressor again. Another a few months... same problem. The service manager was rude & tried to tell me the ac was fine. When it happened the 4th time I asked what specifically their ac guy was checking?!? Obviously it wasn't the compressor. Manager said "He checked everything". When I pressed & asked for specifics he said "His English isn't very good, I don't know". Unacceptable and ridiculous answer. The manager was dismissive. I'm guessing because I'm a woman. After a year they replaced a connector & swore it was fixed...3 days later, same problem. No ac. The manager then says he's tracking a part down at a junk yard in Bakersfield, (which he is sure will solve the problem). Ridiculous. At that point I called the district manager & asked for a full refund. They said yes, basically admitting they hadn't been able to fix it. They said it would take 2 weeks...now it's going on a month. I still don't have my $ back, or working ac. The district manager rarely answers my emails only saying "It's processed" but doesn't know when/what the hold up is. He won't answer my questions. There is a saying 'the fish stinks from the head'. This corporation is shameful in their treatment of customers & Women all while providing a lazy quality of work. When I brought my car to my long time mechanic yesterday he showed me Pep Boys hadn't even reconnected my compressor when they returned my car......so that's why no ac AT ALL since I picked it up. (My break pads were squeaking & I thought I needed breaks...he said breaks are fine, they used cheap pads!) If you're a woman don't go in here alone. And know your stuff beforehand. read more

Great help from Chris in the service department again, changing the headlight in my car. Very cool and nice! Will keep on shopping there.

I had a rather weird experience at Pep Boys in Pasadena. I want to give them the benefit of the doubt, so I'll just stick to the facts. Early this week I noticed a strange noise in my car and the Check Engine light was blinking, it seemed like the car wasn't firing on all cylinders. I brought it in for service, and they told me I had to replace all the sparks, some other components and clean the fuel system for about 450$. So far nothing surprising or outrageous, my car is 17 years old so I expected I had to change some parts. Now the weird part: when I went to pick up my car, it wouldn't start, suddenly the battery was dead. --- FYI, until the day before it was working just fine, I never had trouble starting my car, it even endured while the engine was having problems. Also, just a month ago I was on vacation for two weeks, hence my car was parked the whole time, and when I got back I had no problems starting the car. In addition, I know for a fact that the battery was replaced by the previous owner less than 2 years ago--- I asked the Pep Boys staff what was going on and they said they just cleaned the battery from some residuals, so they actually did me a favor and they couldn't have possibly drained/damaged it. At this point they jump started my car, I drove for about 20 minutes (which should be enough to recharge a healthy battery enough to be able to start the car again), I got home, turned off the car and obviously it wouldn't turn on again. The morning after I called road service to jump start it, they told me the battery had gone bad and had to be replaced, so I asked them to do it and had to pay more than 100$. Now, it seems to me too much of a coincidence that the day I bring the car in to fix the engine, my battery decides to die. But even if this were the case, they could have at least given me a call beforehand saying: 'Look, we noticed your battery is no good, so it's better if we replace it'. I think at the very least when you fix a car for a customer, you should try to turn it on first and see if it works !!! Instead, they decided to deliver a car that wasn't starting, without so much as a: 'good luck' and a shoulder shrug (after you pay of course). As for the job on the engine, I can't comment on that, for the time being it seems like everything is fine. This place is definitely ok for an oil change, and maybe it was all just bad luck, but I wouldn't bring it back again for more serious service. That's all folks. read more

Brought my car in right after Thanksgiving and spent $1100 on maintenance, including replacing the front struts. After the work, one of the front struts was extremely noisy. Brought it back in to figure out what was going on (they warranty their work, right?). Dropped it off on Saturday morning. By Sunday afternoon I haven't gotten so much as a phone call. When I called to find out what was going on, they informed me that NO work had been done. Not only did they not perform the work I originally requested properly, they made zero effort to remedy the situation, and their attitude was pretty nonchalant. read more

Service with a smile! Can't speak for the garage and it looks like a lot of people speak ill of it.... BUT!!!!!! I wanna tell you about the store! So yeah, a lady walks into Pep Boys and I guess that's an instant alert that they might need help. The guy at the counter greeted me and asked right away if I needed help I told him to point me to the windshield wiper aisle. He told me where it was and then asked the info about my car to make sure I had the info I needed. When I told him the part numbers that I was looking for, he was impressed (hey, i do my homework...plus i was going to buy them online... but the rain came first). Long story short - I went over there and couldn't locate exactly what I was looking for. Mario, the manager, went out to my car to check on if I could use a particular model (which I'm pretty sure he knew I could.. he was just being extra helpful) and then when i didn't find the right version, he looked the product up, didn't see any, came over and dug through the blades and located one of what I needed- YAY!!!! Well I had remarked that the price was a lot higher than what I found online. He told me there was an online coupon that I could apply for 30% off - we rang up the purchase and he applied the coupon - DOUBLE YAY!!! He asked if I wanted him to come out and install the blade, I declined cuz I'm kind of handy and like doing that kind of self-help stuff. Great customer service and he MORE than went out of his way to satisfy me! Thank you Mario!!! read more

This location is very unprofessional and unorganized. I made an appointment online with a GUARANTEED 30 minute wait. When I arrived, I was told the wait time is 2 hours and my appointment is meaningless. The service advisor did not even bother to check my name or vehicle. She simply insisted that I had to wait 2 hours so I wasted my lunch time going there!! read more

I called ahead to make sure they had what I was looking for. The guy on the phone put me on hold while he "looked" for the part. He said he had it in stock and that they had options. I drove in to get it, they never had what I was looking for so the guy lied and wasted my time. read more

Great customer service! In and out in 20 minutes to replace a broken headlight bulb. Big thank you to Chris!

The most unfriendly customer service I think I've ever experienced. Somebody needs to give the staff a raise so they can buy a personality

This review is many months delayed. I wanted to write how helpful Mario was in helping me determine the appropriate wind shield wipers for both my cars. I walked aimlessly through the store when Mario quickly asked how he could help. I was pleasantly surprised because I thought I would have to search for help. He picked the appropriate wipers for me and placed one set on my car. He also stated that I could bring in my other car for placement of the wipers if desired. That's what I call service! read more