Always good results with PEP Boys Seekonk - been using them for years for many cars. Just dropped off my wife's Buick for a tire problem and am absolutely confident that it will be fixed fine based on years of past experiences - plus they often have great coupon deals. read more

We had to get 4 new tires for a Toyota Matrix. Ordered the tires via Amazon and it was so convenient, the tires were delivered directly to this location. 2 technicians, Ernie & Dan, were very helpful, the appointment was easy to make, the appmt was completed in record time on a Sunday (Yes! open on Sundays!) and there were no surprises at all. Great service, friendly staff. 10 out of 10! read more

Not happy. Brought a honda in for oil change, spent $600 and had to pay to have it towed out with a blown engine. Haven't and will never go here again and will give my opinion to hay who ask read more

Do Not go Here!!! Took car in for conventional oil change, was told that my oil pan gasket was broken, gave an outrageous estimate, and would need to be replaced. A couple weeks later my car starts leaking oil so I took it to my real mechanic, not only did they lie about the oil pan gasket, they incorrectly put back in the plug to the oil pan, which is what caused the oil leak and could've caused damage to my car! Either they have the most inept mechanic of all time working there or they are just scam artists looking to rip you off. I'm in the process of contacting their corporate or local news if there is not a timely response. read more

We went to the Seekonk MA location on Saturday. Made an appointment to have new tires on my truck. We hade to tell Tyler what make and model several times he just could not concentrate. Gave $100 deposit to order the tires he assured me that it would be done on Monday. On Monday I called to check if my truck was done they said yes. I went in they said I am all set took the$1,521.00 out of my account. I went to my truck and saw the new tires were never put on my truck. I had to deal with the inconvenience getting a ride to and from work. Only to have them tell me they thought they put the tires on my truck. When they realized they didn't the customer service actually said they never got the tires delivered and I was to come back another day. I told them do you actually think I would come back. Now I have to wait until they credit my checking account so I can go somewhere else. Very poor customer service and disregard to customer's needs. read more

Excellent service! Manny the master tech is extremely helpful and friendly. The service advisor Anthony goes over and beyond expectations. Will be back for all my future automotive needs. read more

They will do everything the can to squeeze money out of you. They "did me a favor" by lowering my bill after I said it was too high. When I went to use a coupon they told me they applied coupons to lower my bill. This, of course, made the other coupon I was going to use invalid. Many of the other customers there were also being nickel and dimed in a similar way. I only went because my usual mechanic is closed on Sundays and it was an emergency. In short, do not go! read more

Awful! The girl working there is so rude. I sat in the waiting room and heard the way she talked to customers and her staff and she clearly didn't care. A customer called to see if his car was done and she said did we call him? No then he can wait till we call him. What kind of service is that. Her name was Tiffany. Back to Monro I go!!! read more

I have used this location on two occasions for minor things, such as replacing a brake light. The staff has been pretty friendly and helpful, and both times, I've been in and out in less than 30 minutes. I would probably look elsewhere for more extensive repair and body work, though, as the prices for service can quickly add up. All in all, not a bad experience on my end. read more

I enjoy the service here. As soon as you are feeling you can't find something they show up to help. The building itself does need a redo though. Same paint and cosmetics as the first day I walked in many years ago. Faded, and worn. read more

I recently had to bring my car in at the last minute due to a safety issue and the service staff went above and beyond. They went out of their way to make sure my vehicle was safe and drivable, and it was done before I got out of work that afternoon. Thanks so much to the guys in the shop! I definitely recommend them and will be working with them again in the future. read more

Outstanding Customer Service. Manny the Master Mechanic is on point. He truly provides you with the best options available to fix whatever you need for your car. This is my spot to bring my car for any type of work!!! read more

Had to wait 15 minutes at cash register for anyone to come help the 6 people and myself waiting in line.

Horrible experience!!!!! People over there were absolutely not professional. After one and a half hour was still sitting in the parking lot. They hadn't even started working on it. I needed my tires changed and they gave me an estimate of almost $700 (I have an SUV). People at the tire center kept on making fun of the customers. After a while I overheard one of the employee saying the mechanic was working on his car instead of the customer's. I told them that since my car was still in the parking lot I just wanted my keys back. They started getting upset and they told me that was the normal wait and that I would have not found a cheaper place. Guess what? I went go town fair tire and they gave me the same service for $200 less! read more

Great customer service. Rob helps me everytime I go there to have work done.Knowledgeable service writers and technicians. Always a good experience. read more

I scheduled an online 10:00 appt for a front end alignment and added a quick oil change when I got there. This took 2 hours! I am so disgusted by the service that was on display that as a rewards customer, I will probably cancel my membership and affiliation with Pepboys. It's very frustrating to experience the following: Car on lift for two hours, while not one single person informed me if what was going on. All I saw was all the employees gathered around the back for a breakfast break for about 15 minutes and afterwards nobody touched my car for another 20 minutes. Very poor attitude during the entire wait. I was not the only customer that were up in arms about their lazy "don't-look at the 5 customers waiting" empty front desk attitude. At no time during my frustration at the service did any employee attempt to show any effort to make sure that I would be returning. It sickens me when the service is without question under delivered, do they try to get away with "sorry that took so long". Really? Sorry? Pathetic. I wish they had a 1/2 star rating. read more

This place is the most unprofessional store I've ever been in. My fiance special ordered rain guards for my car for a Christmas present. He didn't order them until a week before Christmas (last minute shopping, haha) so we didn't expect them to be in until after Christmas. A week after, he calls and they can't find the order then they found it and it was on hold or backed up from the warehouse. Several calls and three weeks later (!!!) we go down there to cancel the order and we want to reorder somewhere else. We've gotten no information and nothing else but attitude when we called to find out where our product was. When we get to the store, no one acknowledged us and we get to the back and there is a chick gossiping and drinking a soda and talking to this other guy that works there. When they see us approaching the back counter, they start to leave and totally ignore us! I said Hi can you help us? She's like "yeah, what's up?" We tell her what we are there for and she says you're gonna have to go up front. W ego up front, the kid has no IDEA how to even find the order in the system and give us a return. So the girl has to come up and help him (she's the "assistant mgr" yeah right) and then has to call the store manager who never acknowledged us, looked at us or apologized for all the problems with the order. I will NEVER step foot back in that store. Hated it. read more

Every time I stop in the experience is quick and painless. I mostly stop by for oil changes, scheduled maintenance, etc. Jay and the rest of the service staff are the best! read more

Went to seekonk pep boys yesterday to have 4 tires installed . I brought the 4 rims in with junk tires, so they had to pull off 4 junk tires and install 4 new tires. I got there at 1:32 , they took my rims in said ok. So waited walking around the store, i now look its 3:25 and still no call that the job is done, i walk over to the tire department, and i still see my rims and junk tires laying near the over head door. So i tell 1 of the workers , whats taking so long to change 4 tires onto loose rims, i been here since 1:32 , he said i wasn't here when you came in, i said i know. He said let me go check, he came back a few minutes later, and said there was a misunderstanding, they should be done in about 30 minutes , i just walked away disgusted. And it wasn't like they were real busy, i seen people walking around in the store, then going back into the repair part. I had my silverado done here a few years ago 4 new tires, and didnt even take that long. People were telling me go to town fair tire, but i figured i bought here before and was ok. Next time might just try town fair. read more

From my experience they always do a good job and I trust them with my car! I've never had an issue with getting my car in as long as I call ahead of time and schedule an appointment however there have been times I just drove it in and they took it right away. They do what they can to help. Automobiles are a pain to begin with and finding out you need to spend way more money than you have trying to fix it is stressful enough so I can see how that can trigger a bad experience for some people but all in all I feel as though they are very helpful. read more

after having a great expeience over at the parts counter i decided to ask the service department for an estimate on tires i was helped by a really cute guy named Anthony he was very helpful and went out to my car and everything to make sure i got the right tire he really took time out to help and i am going to make an apointment soon to have it done there , i checked around and nobody could beat there price ! read more

I went in to get some brake lines for my old VW Bus. I had the old ones and just wanted similar lines with the right fittings. There were three employees at the counter. I asked the friendly young man if they had and hard lines with bubble flare ends. He gave me a blank stare. I told him it was sometime called a "double" flare, and were common on foreign cars. Same blank stare. He looked over at the other employee behind the counter who shared the same blank stare. Employee number two then said that they can't get hard lines for specific vehicles, just generic ones. I told him I was aware of that. I pointed to the rack of brake lines on the wall behind them and told them I could use one of those with a bubble flare. By now a third employee joined in the blank staring contest. Finally after a long pause, employee # one turns around and grabs a line off the rack and hands it to me. He said that this is all we have. It was a single flare line, but there was a whole stack of double flare lines right next to the slot this one had come from. I pointed to the ones I needed and told him that they were right there, RIGHT THERE! slowly he reached to the one I was pointing at and handed it to me. I looked at it, and it was what I needed. I told him I needed one more just like that one and two more half that length. Employee # three said that they didn't have them for specific vehicles (deja vu). I told her I know, I just need another one like this right off that rack (pointing to the same rack. I could also see the shorter ones hanging just a few slots down from the first one. I pointed to the shorter ones and told them those shorter ones, right there! I need two. slowly employee # one grabbed the second long one and then grabbed two of the short ones. The single flare short ones! I took the longer one and told him I needed bubble flare ends on the shorter ones as well. More blank stares, finally they took the short ones off the rack and handed them to me. My ordeal was finally over! fifteen minutes trying to make three parts people understand what a bubble flare brake line was! Employee # one wished me a nice day and the other two went back to staring blankly into space. It baffles me how this place stays in business. When I told my friends this story they all laughed and told me their stories about this store. Most of them swear they will never, ever return to this store, and most of their stories end with them walking out without the parts they went in for. I actually thought there might be a hidden camera somewhere and that I was on a TV show. read more

I went there for 4 new tires. Made an appointment for 8:30am. Got there a little early. We decided on what tires we wanted and the man helping us said that they are double booked, and might be a little behind. An employee was coming in for 8:30 and he would take my car immediately. That employee did not take my car in. My car did not get taken into the garage until 11:30am. That was unacceptable. They did give discounts off the price where they could, and also a free oil change. The man who helped us pick tires was apologetic, but just a bad experience overall. It was cold in the waiting area, no heat on, and unnecessary to wait 3 hours after my appointment time to have my car taken in. read more

Went in to have my tires rotataed and balanced after hitting a major pothole on Rt 114. Rob in service was awesome!! (Bob was very helpful and friendly as well) I was able to leave my car for about an hour and wait across the street at Panera until he called to say it was complete. Subsequent to my visit, I learned that I could submit a claim to the state of RI for the damage. I misplaced my paperwork but called Rob and he was nice enough to fax it to me. I also want to mention that I purchased some wiper blade replacements as a stocking stuffer for my boyfriend around Christmas time and the gentleman at the register offered to install them if needed. It might sound like something small but some shops don't care enough to ask. In each of these encounters, I found that this is the type of place that will take that extra step for it's customers. I will utilize this site for any future repair/part needs! read more

Being forced to come here because the service plan on my vehicle says I have to, is torture. The customer service is really not up to par. Problem resolution and customer satisfaction is not a priority here and they seem overwhelmed and overworked with a dash of bad attitude. I can appreciate the minor effort, but I'm dissapointed in the lack of follow through. I'm never "trusting the boys" again!! read more

Don't schedule your appointment online they book about 10 people all at the same time and have two people working. I called the store to confirm a couple questions (that were never answered) about a sale going on. The lady who answered the phone in the tire department was extremely rude and after already scheduling an appointment online informed me that they wouldn't be able to help me at all today. If I had not called them I would have taken a trip down there just to get turned away? Terrible website and terrible customer service. read more

I was all fired up to write a scathing review after my Sunday morning experience. In an attempt to simply replace a tail light bulb. Once I got the attention of one of the two technicians (I use this term lightly), who were more interested in the Dunkin Donuts coffee instead of me, I was told I would have to wait four hours. I might add that it was nine o'clock in the morning and there was one person in front of me. I was then directed to the "parts department", where it was suggested that I could buy the bulb and purchase the tools to do it myself, or perhaps the "technician" could advise me how to complete the job. Again, I was met with a cationic idiot holding his coffee cup, after arduously finding the correct bulb, he informed me that he couldn't "advise me" unless he took a look at it (wink). Honestly, even if I had a twenty dollar bill on me to give him, at that point I was so annoyed that I would have chewed it up and spit it in his face before I gave it to him. Btw, I teach customer service to hundreds of people, and if the COO wants to keep his job, he would do something about the horrendous staffing of his locations. read more

As a commercial customer you would think the service would be exceptional ..... the store its self has a manager with her head in the clouds if I go to the store to pick up parts for my business and there is nobody at the commercial counter she will not lift a finger to help,,, LAZY !!!!!!!! We are only a block away from the store and it takes hours to get parts delivered the store never has a driver with availability. The store definitely needs new management read more

Bad experience here. A simple oil change took an hour and a half. There was a counter clerk named Tiffany. She was rude and in no hurry to help anyone. She gave me an attidude when I chose not to buy a $40 air filter. It took a long time and the customer service was not very good. read more

I can not write a worst review about this place. There is never anybody at the service desk when I go in, people in the garage look at me and ignore me. Staff is almost always rude and not caring. They tried to fix an part on my car multiple times, and failed multiple times; making me wait there for hours and wasting my time. They also "had" to cut off my cruise control to fix this problem. When they thought they fixed the problem, it turned out to be another problem that they apparently knew but didn't tell me until the problem arised again...5 minutes later in the parking lot, then right when I got home. Then the last time I got an oil change, they didn't even have the time to put in a new sticker telling me what mileage I should come back at. Well I'll never be back, terrible service. Do not go here. read more

I am not a car guy so was a bit out of my element here but the service staff were helpful and found the light bulb needed. The store is a bit tired (but I guess for auto parts that probably doesn't matter much) and I had to ask to find things as the signage is less than optimal. However, the staff were happy to help. Overall, a solid place for automotive needs. read more

I already called customer service. your ASM Lisa is a joke and the young kid you have at the counter is a joke. Jason the tech and older man is great. ib the past 6 months, no joke have spent have spent about 1.600 there to be nicked and dimes by a young punk. i called pep boys with no return nothing. read more

Don't waist your time going here. My husband went there today for a 2 o'clock appointment and waited 3 1/2 hours for them to install 4 tires. The customer service is horrible. The manager Rob is even worse. They took our truck and it just sat there. They were too busy doing nothing. We have been to Pep Boys in the past and never had a bad experience like this. They took advantage of our time and patience. Very disappointed. We will not be returning to Pep Boys. read more

This place sucks. Aside from pepboys ridiculous policy of changing defective parts but charging you for labor if it's past 6 months, the assistant service manager, Tiffany, is rude. So I got brakes from another pepboys last December and noticed squeaking sounds the next day when I braked. When I called them, the guy I spoke to told me it was normal but I could pay for higher quality pads and rotors to stop the squeaking. Of course I didn't d that, I'd already paid $266.22. Fast forward to yesterday when I got new tires at Firestone, they noticed the squeaking and checked it for me. they told me that my pads are sticking on the rotors and it needs either lubrication or replacement. So this has been the problem since last December but the guy at pepboy's gave me bad advice. So i'm at pepboy's today and the assistant manager is telling me that i will have to pay for labor in spite of this issue not being my fault, plus she was rude about it. After this situation, I am never coming back to pepboys and I'll always advise my family and friends to not come when they need automotive work done. read more

I don't even know where to begin. I have never felt more disrespected in my life. I have never had a good experience with pep boys and was hesitant to come here. I was greeted rudely by Tiffany. I had someone call ahead to set up all the work that was getting done on my car. Since I had not made the initial phone call, when I got to Pep boys I was sure it would not be a problem asking what work they were going to do. As soon as I asked Tiffany what work would be done on my car today, she immediately got defensive. She stared me dead In the eye and started talking to me like I was an idiot. She responds that they were putting tires on my car and I asked for an estimated price. When I asked this she refused to give me a list of how much everything would cost, saying I'd get it at the end. The manager had to come over and apologize and print me out a list of what I was paying for. Let me restate that I was not the one who made the initial phone call to have my car worked on here, so I was unsure what work was getting done to this car. After the manger stepped in and printed me the list, Tiffany did not make eye contact with me nor did she acknowledge my presence. She only addressed my boyfriend and talked to my boyfriend from this point on, disregarding my questions. Though this was my car and I was paying for it, Tiffany felt the need make a point she was ignoring me. I left and 4 hours later came back to get my car. Tiffany still did not make eye contact with me or greet me when I came in. When she explained the work that was done on my car and explained the warranty on the receipt, still she was only addressing and speaking to my boyfriend though I was standing right next to him trying to talk to her. I am appalled by the way I was treated by this employee. read more

these guys are absolutely terrible. ordered tires online for next day pickup and never received a confirmation to pickup called 3 days later and they said they didnt have the tires and they would call me the next day. here i am two days later with no call back, i call them again and they say they still dont have them and tell me i can get a different set for a 160$ more and wouldnt help me out on the price for inconvenience. would not recommend these guys to anyone, go somewhere else! read more