I purchased a set of tires and a lifetime alignment package from Pep Boys several years ago, back when they still offered that service. Although I have since purchased new tires elsewhere, Pep Boys continues to honor my lifetime alignments. Unfortunately, my experience with the Boston Road location in Springfield has been extremely frustrating. Time after time, I have scheduled appointments only to find that they are not honored. I've reached the point where I call before leaving home because there is often an issue--either the alignment technician isn't available or the shop is too busy, despite the fact that I have a scheduled appointment. This location appears to be very disorganized and lacks proper communication and scheduling practices. Customers should not have to repeatedly confirm whether an appointment will actually be kept. Based on my repeated experiences, I would not recommend the Boston Road Pep Boys location. There are plenty of other automotive service providers that are more reliable and respectful of their customers' time. -Mike D. read more

Zero stars. They will not honor their warranty that is clearly written and will install defective parts, then tell you it's your fault. I will not be returning to this location. Customer service is very poor. They take way longer than they tell you because they are on their phones watching tiktoks all day instead of handling business. Poorly managed, terrible work ethic, and dishonest buisness read more

STOLEN CAR Follow up...PepBoys reached out on Yelp stating they wanted to make things right...bulls**t! They gave me a case # and had me reach out (to corporate once again & samething) they won't do anything for me and my damaged car!!! Waste of time! This company is horrible from the TOP down. This isn't even a 1star honorable company. Beware...spend your hard earned money somewhere else!!! Good Luck read more

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If I could give zero stars for Pep Boys in Springfield MA. that would be generous. I was wary when I pulled up and saw the bays cluttered with trash. I made an appointment to have a brake light bulb replaced. The service desk employee said it would be a bit before they could get me in. I asked how long a bit would be and he answered about an hour or so. I asked what was the purpose of making an appointment. He answered, appointments don't mean anything it just puts your information into the system. I emailed Pep Boys Customer Service and they were worse than the the Pep Boys Station. They said if I wanted this complaint to go forward they would need my PHONE NUMBER. Trying to intimidate. read more

Bad customer service, bad communication. Went for an oil change, the wheel rotation was included. They didn't do it, didn't tell me why at the moment. I had to go back inside to ask, they give me a ridiculous excuse. Never again. read more

I am so happy with the service I received. I needed some tires installed fe am online purchase. It was Saturday and seemed like a long shot to try and slip into the long list of appointments. John told me to drop off the car and they would see if they could fit me in. I dropped it off and The Manager Jacob assisted me. They said the would do there best. Long and behold a little while later my truck had new tires and I was on my way. read more

Went for a battery change that's 160$ tried to charge me 1,000$ for problems that weren't there lol Made up problems I didn't have. These guys are con artists lol read more

I normally don't go to them but I decided to go to them to get an oil changed done they did a great job on the Oil change the severely bad problem is the fact that they did not put the proper nut back in my oil pan they used a Ford pick up truck nut then stripped the hole didn't say anything let me drive off like that as I proceeded to leak oil throughout the days later I then go back to them to explain to them that they did not put the proper parts back into my vehicle they told me I would need an oil pan and then proceeded to try and charge me $900 to do the job and said that whatever the oil change cost me they would deduct it from there I am never going back there again read more

I really like Pepboys for their selection. I've never had service done there, and have only bought parts. Staff is usually friendly, but sometimes seem miserable. It really is a car guys dream store. I could hang out in here all day looking for projects to get myself in trouble with. Tons of accessories and performance parts. I recently had service there to replace my busted radiator. They got me in quick. Communication needs more work on their side. After waiting awhile I had to go up and ask what they found wrong. They said I needed a new radiator. Total price of like $460. They charged for a couple hours of labor based on what computer said. I know from researching, it was only like an hour long job. I guess that's what you get for paying by the job, and not the actual time it took. read more

Pep Boys - Auto Repair Near Me - Springfield, Massachusetts

I always feel like I am bothering them when ask a questions. They are rude and overpriced. Work is below average. My biggest grip is they never have people at the register and the service desk will not help when you just want to check out. I will not be back and neither should you. read more

Excellent customer service. I had a flat tire and needed a replacement right away. Jose and Dawn were very understanding and worked with me to get the replacement put on quickly. They definitely went above and beyond. Highly recommend this location, and thank you Jose and Dawn! read more

Thank you to the staff at Pep Boys for helping me with a last minute tire patch on a Sunday, just before closing. Excellent customer service all around! read more

This place has been the worst experience of my life with cars all the way from the store all the way up to the chain of commend if you get work done from these guys make sure u have a real shop check it out after because u might not have the parts in your car they said they put in ohh and the work will never get complete . I feel bad for anyone who gets work from them . have All the paperwork to prove it . read more

If you have 2+ hours to wait for an oil change, this is the place for you. I called ahead to ask an estimated wait time and he gave me an estimate of an hour and ten minutes which seemed pretty specific but I appreciated that. I brought my vehicle in and proceeded to wait over two hours until they finished my oil change. Even with that, no way I can give them less than three stars because they were very nice when checking me in and out. They really didn't seem busy just took their time which isn't always bad I guess. Probably won't be back - just prefer my oil changes to take an hour or less. read more

Terrible service. Very unprofessional and unorganized. They charge double what the part online costs

I called in advance to get my oil changed and they told me it would be 70 over the phone. When I went in they tried to charge me 110... I had to make a big deal about it so they would charge me the price they told me over the phone. The service of getting my oil changed also took an hour and a half which is extremely unreasonable for this simple task. I don't recommend. The only reason it didn't take longer was that I went to the desk and asked why it was taking so long. Then, my car was magically done. Firestone in Springfield would do a better job. No cap. read more

The worst place to go if you make an appointment. Took over 3 hours to get 2 tires changed after having an appointment.

Made a appointment at 12 got here early been here 3 hours and still waiting on tires to be changed ... seriously not happy

Very helpful, efficient and friendly service dept. Pricing is also very reasonable. Was able to accommodate me quickly for tire service and offered some helpful suggestions when asked about other matters. read more

My service today (may 3) was amazing! Everyone was very honest and told me my car was burning oil and the pressure had been low, and to keep an eye on it! I always have such bad luck when it comes to mechanics and getting work done on my car and I am very pleased with my experience here and look forward to returning! Wonderful staff and very efficient! Thank you!!! read more

It's have to see when people in these kinds of stores want to take advantage of you. Took my car Las Sunday to check a noise. It resulted to be something with the rear bearings. Just the past was going to cost me 301 dollars because they don't sell them individually. All of the sudden they come with a list of things that my car needed new tires alignment front brake pads etc. The matter o this is that they wanted to charge me freaking $1800 for all of this. Really way to take advantage of people that don't know. Thank you. read more

Should have read the Yelp reviews before I headed over to Sears and saved me a headache. Pep Boys to the rescue! Dropped in a brand new battery in no time. Open until 8pm on Saturday (and they are open on Sunday too) beats out most places. I spent my 20 minutes browsing around. Didn't realize they had so much stuff in there. AND they have a separate parts section, unlike everywhere else (Advanced Auto, Autozone, etc.) which is great because you won't have to wait to buy your air freshener, wiper fluid, oil, etc. while someone looks up a part and the line of customers grows (looking at you Autozone!) So yeah. This place gets the double thumbs up. read more

Things seem to have gone downhill here. Made an appointment for a simple tune up first thing in the morning and they quoted 4-5 hours. Fast forward to 29 hours later when I finally got my car back. First of all they didn't even start working on it till hours after my appointment, then they wanted to charge me for parts they broke. Called to tell me that they would have to keep it overnight because the mechanic was leaving at 5 (they advertise the garage is open till 8). They said they would have it first thing in the morning, then called in the morning to say it would be sometime that afternoon. They also tried to charge me $100 for what the guy at the desk said would be a free diagnostic. Overall I the employees don't seem to know any of their own policies, they have no accountability, and will say make up any lie just so they don't have to talk to you anymore. I WILL NEVER GO BACK THERE!!! read more

My power steering fluid started leaking heavily on Saturday of the Labour Day weekend, and I was going to have no car till Tuesday. Pep Boys was the only shop open on Sunday. They took me in and diagnosed the problem right away. The service manager Carlos was very friendly and helpful. He explained and showed me the issue before giving me a price. I was in and out in no time. Thank you Pep Boys! read more

Great service and great environment. I recommend them highly. I just brought in both my cars for all new tires. Great products and very knowledgeable employees. read more

Do not patronize this business. My son was visiting from out of town, needed a tire replaced and was there for 2 hours, they could not give him and ETA and then was "10 minutes" for an hour Go to Firestone down the street, they have great customer service there read more

had a 1;30 oil change appointment,after it was done they came out to tell me my car wont stay running.they said they don't know why but its a old car and probably needs spark plug wires,ok how much i asked...$417 !!!!! the wires are around 35-50 bucks.i said and if that's not it ? they said they would try something else...i said no,had it towed to my mechanic in town.the next day he called and said they didn't clip the air box shut causing it to suck in air and mess with the maf sensor...TWO CLIPS not clipped and was on my to $417 plus !!! read more

Not friendly and tried to make me pay for a whole break system when all I needed was an adjustment on the emergency breaks, always get a 2 opinion or a third !! Do not trust read more

After having a mishap on the 291 to 90 onramp where 3 of my rims were damaged (1 heavily) at 6pm on a Thursday night, the State Trooper who came and helped me suggested I bring my car here so they could fix it up and I could get it back all the way to Eastern Massachusetts. For just $30, they bumped out the 2 rims that weren't too badly damaged and put my spare on the other, and gave me a run down of other problems my car has (it is on the older side). All for $30!! And I was able to get my car home all the way from Springfield to Malden. 5 stars for saving my ass! read more

My alternator gave out Friday night on my way back to Boston for an important family event on Saturday. Seth worked the schedule to fit me in so I could make it back to Boston just on time on Saturday. So far so good; I can't comment on the prices since I don't have a point of comparision.. read more

I called a head of time and to me told me about online discounts very courteous. When went in I had trouble going through the online process and ron I believe that was his name was very patience with me and helped me through everything. Being in customer service myself. I understand how easily frustrating things can get. Very professonal over all. Thank you for all the hard work. read more

Girl behind the counter was very unknowledgeable about service needs. Because of her negligence I spent an extra two hours waiting for my vehicle, and I was also charged for the extra time, in labor hours. When I discussed my concerns with the service manager Mark, he told me that, "his people need to get paid too" I explained to him that due to his employee not properly informing the mechanic about my specific needs for my vehicle, he moved on to the next vehicle in line and left mine sitting on the lift for an hour and a half. I inquired about my vehicle when I noticed it hadn't been touched after so long waiting. There was a different girl behind the counter and she told me that the other girl did not communicate to the mechanic what services I would like, and then told me I would have to wait until she got back from break. This entire experience has turned me off to Pep boys, and I surely will not be returning. BUYER BEWARE read more

I was looking for some economy replacement tires for my SUV and thought I would do fine will 4 Futura Super Sports. Online add showed 15% off 2 tires or buy 3 and get 4th free. Price quote online indicates the advertised discounts will be taken off at installation. Got to the store and was told nope buy 3 get 4 doesn't apply to Futura tire despite the printed ad I had, the only discount applicable was 15% off and only on 2 tires. I explored PEP boys price guarantee beating competition by 5% so I invited the guarantee only to be told this guarantee only applies to in store tires, not orders. What??? Bottom line is PEP boys ads, printed or online, are nothing more than false advertising which is why they won't sell to you with the discounts online. I do want to thank the young person who set me straight on how PEP boys tire pricing works, On leaving I went straight home to Sears automotive, ordered tires knowing what I was paying for, was able to plug in discounts, coupons I had and paid in full, on-line. The best suprise was when I went to confirm payment, Sears had an additional 10% off Sunday for automotive products and knocked another $33.00 dollars off my bill. Hey PEP boys thanks for sending me to your competition, there prices and customer service beat you hands down! read more