Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Kens automotive is a great place ! My mechanic had recently retired so I was looking for someone…read morewho is reliable and professional. Kens took great care of my infinity. Even went above and beyond in calling the nearest infinity dealer to inquire about the specific details of the oil change mix and additives that my car requires. I was glad that his shop is well versed in many diff makes and models and does not have a "rush it thru" kind of attitude. The service stand and waiting room is so clean and modern you would think you are in a really high end dealership. They were able to assist me with a ride to work after dropping off my car for service also. Very good people working there !

These guys are always fast, friendly, and affordable! We've bought tires from them twice, and…read morelater, when one of those tires got punctured, they fixed it for free! They have never let us down, we'll buy our tires here from now on!

Not only was the service wonderful here, but what I needed was in stock and they were finished…read moreservicing my vehicle within 20 minutes on a Saturday!! Can't get no better than this!!

To start my grandmother called around for a service on her car which she received no problem with…read moresome news that her rear brake pads had about 20% of their life left.Mind you nothing else was reported. She ends up going back after the brake pads were replaced and left with a 1300$ dollar bill!! How is it that a old lady that drives 100 miles a month now needs 4 new rotors new calipers and pads all now? She drove maybe 50 miles since she was told she had 20% LIFE LEFT ON HER PADS... Terrible Diag Never come to this place unless you enjoy getting ripped off.

Awesome place, personable staff and quick service! Highly recommend and will definitely be my new…read more"go-to"!

Warning!!!Do Not! Come to baldwin auto he's a crook he took my money for parts and never put them…read moreon also found a crack pipe on his desk do yourself a favor take your business else where

Do NOT come to Baldwin Auto. Ken is uncommunicative and straight up lies to his customers. Came in…read morefor motorcycle tire service and my bike was out for 16 days without him lying a finger on it - all the meanwhile spewing lies to me and telling me bike would be ready. Had to trailer my once rideable bike out of his shop. Be warned - this guy is not who you want fixing your vehicles.

I referred an elderly friend to this garage to get her car repaired. After repairing the car, the…read moremechanic took it for a test drive. He got into an accident, causing significant damage to the car. The garage is not taking any responsibility for the accident. Their insurance company is offering her book value for her car, which is over a thousand dollars less than it would cost to repair it, if it isn't totaled (I believe it is). They are expecting her to pay for the repairs. How is that right??? They had the accident!!! They at least owe her a reliable replacement vehicle. She lives on a limited income and cannot afford to repair or replace the car. Don't bring your car to this garage---you may get more (or less) than you bargained for.

From the owner: Our business takes quality and customer service seriously. As a NAPA AutoCare Center, we follow a…read morestrict Code of Ethics so customers will know up front what to expect. Call Today!

I've been taking my Subarus to Spartan in Wilbraham for 20+ years now. I cannot imagine better…read moreservice. This go round, I took in my 2010 pzev Outback with 190,000 miles on it. Cosmetically, this car looks fabulous, but I knew when I bought it a year ago for $3,500 (!) that I would have to put some $$ into it to keep it going until 300,000 miles. (That's always my goal with my Subarus). I want to give a HUGE shout out to Cory, the mechanic who made everything right for me. We came up with a pretty good list of items that needed attention during an oil change last week- so, this week Cory worked on it for 3 entire days, attending to the suspension, the radiator, the brakes, and the exhaust. I was most impressed with the list of "extras" that Cory was able to address at no charge, which immediately takes the "sting" out of the total $$ I invested in this fix-it. You are THE MAN Cory!! Whoohooooo!! I travel A LOT, and this summer will be adding 5,000 miles to the odometer. I feel confident that my Sube will not fail me after all the attention that Cory gave to it. Thanks you Spartan, and thank you Cory!!

Was tired of my old auto place not giving me a bill for service, I know it's a good problem to…read morehave, and needed to get my car serviced for passing the CT admissions test. A good friend of the family recommended here and I always knew of the place and drove past it a zillion times but never had thought they would service any of my vehicles. As for my experience I guess I am just indifferent. I knew going in it was not going to be a fix in first try and out type of deal. Car has had some issues in the past with the check engine light and all that jazz. First trip was a cool $300 and change for replacing a part and labor. Light came back on within 40 miles and brought it back for another 9.5 hour service. All was well and was told it was driven every where except the highway, needless to say took it on the highway and yup, light came back on. It went back in and we replaced the first part, at no cost, that was aftermarket to a new part and next thing I know my car passed emissions test. Haven't fully took it all in yet, we'll see if the light pops back on or not.

I had my van service for @ oil change on Boston Rd in Springfield today…read moreAnd was very impressed by the staff who delivered exceptional and professional service. After I checked the service check list I notice that it involved over and above a complete list of things that I didn't expect them to do. I am very pleased and will continue to have my vehicle serviced @ this location. I really rate them @ as a 10. Thank u E. Broadway.

Very kind staff and efficient services! Came for an oil change, answered any questions I had…read moreregarding vehicle maintenance.

Dependable and trustworthy local mechanic who comes to you! I've had multiple issues where I…read morecouldn't drive my car and he's saved the day!

Mike is a very honest mechanic. Hardworking and I'm keeping him as my mechanic now. Mike caught the…read moreright problem with wheel bearings. I could have easily gone off the road had I let my old mechanic work on my car. He explains what hes doing. My car had a rusted bolt and it looked like someone glued it on. He never gave up. Worked until he could loosen it. If your looking for a new mechanic, honest, hardworking Mikes Mechanics Roadside Service is the go to Guy. He is a mobile mechanic. I know once you have had him, you will continue to go to him. Thanks Mike for all you did. Mary Healey