I took my car to them twice and they really took good care of me and did an excellent job on my car. I really appreciate Steve and The rest of the staff members for being so kind and helpful. They did a thorough diagnostic of my car and gave me a good deal on parts and labour .... I appreciate what you did with the pcv valve!! Thank you Pep Boys is a business I can trust for my car. Yep I'm satisfied read more

The manager at the Pep Boys located at 224 Hammond Dr Atlanta, called me an asshole and f you for asking why his service quote was different than another Pep Boys location. This shop is trash and employees have no manners. It's the worse repair shop you'll ever find. Choose a different location. read more

Worst experience that I've had in a long time. Everybody always tells me to avoid Pep Boys. I thought they would've changed, but I see their behavior is still the same. I had my car dropped off on Sunday. I was told there was no technician and that somebody would be able to look at it on Monday. I reached out and spoke with Brian around 11:30 AM today, he said he didn't know anything about it and would call me back, he never called me back. I called again an hour later and he's claiming that the guy from yesterday left a note stating that I was going to have the car towed back to the dealership. Why would I tow my car to you guys instead of the dealership if that was the case? I then asked Brian was he going to have somebody look at it, he then proceeded to tell me that he didn't have a technician today. When I asked, why didn't they call and tell me that he said he didn't know anything about it and that he didn't want to get involved. Brian then proceeds to tell me that he's waiting on the guy from yesterday to call or text him back with an answer. Instead of them taking the initiative to actually look at my car today they gave me the runaround. I even had the extended warranty company give them a call and ask why didn't they look at the car and they couldn't give her an answer either. If you want to keep your peace and sanity, avoid this place at all cost. I had my car towed elsewhere. Don't waste your time with them read more

Had a tire installed and an oil change. They forgot to put the oil cover back on and all the oil splashed out all over the engine. These people are morons. read more

Pep Boys - Auto Repair Near Me - Stone Mountain, Georgia

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They have a somewhat scam-like operation going on. I bought tires with installation online and chose to pay when I got to the shop. I showed my receipt with grand total when I arrived to confirm the price. Confirmed. When my car was ready 90 minutes later, they had added a $25 shop charge. I refused to pay that. They claimed they had no way to remove and acted as if they had never experienced this before, as if were the first person EVER to buy tires with installation on their website. Then they claimed they had no way to contact corporate, whom they blamed this on. Since I needed my car, I paid the extra $25 but called customer service immediately to file a complaint. It's been a week and still no one has called. I knew I would be able to easily dispute the charge with AMEX, which is what I did. I don't recommend giving your business to an unscrupulous company that pulls this bait and switch on people, knowing there's nothing you can do. What's happened to decent, honest businesses in this day and age? Everyone seems to be out to trick you just to make an extra buck. Instead, they'll lose the business of people who read this and decide to go elsewhere. [Later] See below as someone from the company requested I email them about this. Really? This is how you run your operations? Wait until people write you bad reviews and then try to solve the problem? That doesn't address the root cause. Countless other people will have the same thing happen to them and waste their lives reaching out to you to fix it. We have better things to do with our time. read more

This is NOT a place I would ever go too. My husband called the shop a few days prior and made an appointment for me to have a tire put on that I had shipped to their location. We were given a time, informed them of the make and model, etc. When we came in around 7:45 AM that Saturday morning the associate was surly, asked me 3 times to repeat the make and model, and looked like he would rather be elsewhere. I was also told the wait would be 2 hours because they had 1 person working. Because of the UNFRIENDLY GUY at the counter we decided to leave. TERRIBLE service! read more

I came in for literally just an oil change and I had to wait for over an hour and it was overpriced. STAY AWAY.

So very disappointed. Took my car in for an alignment this morning. Was attended to promptly, but was then asked to come into the garage. The service tech pointed to something under the car and told me I needed a repair. I said ok, can you explain what this part is and does and why it needs repair. He immediately jumped down my throat and told me he just explained that, which he had not. He got extremely argumentative and refused to provide any additional info. Management apologized but offered no help. I took my car and left. will not be back. read more

DO NOT GO HERE. Worst maintenance I've ever been to. Lied to me and said it'd be finished the same day then never called to let me know it'd be longer. No word the following day until I stopped by and saw that they had even started on the car. Go anywhere but here. I lost a day of work because of them and still didn't get my car fixed read more

I shouldn't even leave a review because the two I read pretty much sum it up. They are shady. Most mechanics are but these guys hustle and swindle until your pockets are empty. I just went in for a pad change because I noticed a minor squeak at low speeds. Same as the other reviewer, they call me out because my calipers are leaking fluid because the seals are bad. On both of the rear calipers. What are the chances? Both calipers need to be changed and the lines need to be bled. I went from spending 145.99 for pads on one axle to 699.18 for calipers on one axle. I talked them down to 600 but I went to the Independent in Avondale (Honda/Acura specialists) and they said the calipers were probably just fine. He could've done the seals for way less. Lesson learned. If you do go here, get a second opinion. Nice guys, though. read more

I took my car to just brakes on tuesday to get a brake job, well of course we walked around the car the guy started in on me about tie rod end in which i didn't need new rooters i stood firm just turn them well any way i got in touch with the people that worked on my front end they said i didn't need no tie rod ends end of story i watched this same guy tried to run this same game on another customer that came for a simple brake job he told him he need some rooters two ladies came in for a oil change he told the both of them they needed air filter i think a teach everyone that work in the office the same thing then he scratch my front end of my car read more

Shady shady shady. Couldn't find my warranty information in the computer. I'm glad I was old school an kept my paperwork. Tried to up sell me by over 200 dollars. My car had just been at the dealer the day before for a different reason and as part of their complete inspection they mentioned I needed new brake pads. Having my just brakes guarantee from before I took it to them. That is the ONLY reason I came back. All of the reviews for all of the just brakes stores are less than 3 (mostly a bunch of 1 stars). When I showed him my paperwork from before he was very short and rude. There is a bullet hole in the front window of this location. read more

I got two brake shoes and a drum replaced along with a brake flush for $325, which I think is a fair price. For a few weeks I had been hearing a grinding noise coming from my left rear wheel when I hit the breaks, and the noise was getting worse. I came in wanting to get my brakes checked, and the manager I spoke to is Q. She was really pleasant to talk to and very informative, and we went through the problem after the mechanic -- I think his name is Dennis -- took my wheels apart. It turned out (I should have seen this coming a long time ago!) that one brake shoe was partially worn to the bone, and as a result its drum was etched through so bad that mechanically smoothing it out was no longer an option. After some talk, Q offered a discount on the initial quote and offered a discounted break flush, and we agreed to go ahead with the job. I stood by Dennis as he did every step of the service, and he was wonderful to talk to. He answered the many questions I had pertaining to the service and to car stuff in general. He did quick work; the whole thing took him about 20 minutes. It has been about a week since I got the service done and everything is fine with my brakes. I was really pleased with my time at Just Brakes, and I plan to return for future services. read more

My appointment was at 11:30am for an alignment and my car didn't even get pulled in until1:35pm and didn't leave until 2:00pm. I didn't get any updates or anything. Just sitting there watching tv. While the workers were looking clueless. I will not return to this location again. People without an appointment was seen before I was. THIS IS RIDICULOUS. "APPOINTMENT TIMES MATTER" read more

Went in for a oil change which took about 10 minute I had an hour wait which I didn't mine.Mr.Marcus and Ms.Taylor were very pleasant to talk with,I will be returning to this shop again if I have any problems with my car. read more

Fast and friendly staff. Big thanks to Taylor, Marcus and Kieth. They delivered great service with a smile. I will be back to this location for service date. read more

Brandon C. Technically stole my car, tore out the clutch and the 2 managers lied and covered him. They have refused to own responsibility. I have called multiple Certified Subaru Mechanics and well as other Pepboys to find out that they lied, and that Brandon C Had no business taking my car on a "test run". To make matters worse I am 40 weeks pregnant and they left me with no way of getting to the hospital when I do go into labor and the manager flat out said that the safety of me and my child were not important. This is by far the worst company I have ever dealt with. Nothing but greedy liars and thieves. They don't even deserve 1 Star. read more

I gave one star because I couldn't give 0 but I took my truck her two weeks ago for tire sensors,I paid 144.00 for two sensors to leave with the same problem I came with,I called immediately after I left to tell them the problem still existed and was told they would have to order the factory sensor for my truck.two weeks past and no sensors why because they never ordered them,so we called again and was told they would order them that day,go back to pep boys 3 days later they still hadn't ordered the sensors smdh at this point hubby demanded a refund,while he was waiting on a refund another customer came in because when he brought his car in his engine light was not on but after pep boys worked on his car now his engine light is on,another customer came in because his car was knocking after they worked on it but it wasn't like that prior to pep boys working on it so please if u value your vehicle dnt take it here because this place has no clue what they are doing,they charge u but dnt do the work and they will mess your vehicle up so please take heed to this review and save yourself the headache of dealing with the scammers. read more

I went here because my check tire pressure light was on, and they fixed my tires without charge even though they could tell I am pretty clueless when it comes to cars. I definitely would return. read more

Okay, so yesterday I did something coming through Midtown, driving down Juniper where they're doing all the construction, and I believe I rode over one of those metal plates and into a pothole, because there was a VERY LOUD sound, and a hard bump. I noticed last night that there was squeaking sound, and slight rubbing at that point, so I wanted to take my car to the shop later today and see what it was.. Last night, I had my neighbor, who knows a little about cars just eye it over and he said my calipers are bent, but they can be banged out with a mallet hammer. He suggest that I get someone to look at it. Since it was time for new brakes, I figured I'd get those done too, while the tires were off... Fast forward to this morning, I get into my truck, start it up, and the gas light is on.. *sigh* Didn't wanna fill the truck up today, gas is just too damned high, so might as well take the car and get it fixed this morning. I take my car to Just Brakes (who advertises $99 Brake Service, which includes brake pads on all 4 wheels, machining (turning) of the rotors, and repacking of the bearings).. When I first walk in, I could see the shade sitting behind the counter. Big fat light skinned man named Charles. Okay, I won't prejudge Charles too badly. Anyway, I tell them that I want "brakes and the rotors will more than likely need to be resurfaced.. oh, and the caliper on the right side front may be bent a little, it's rubbing, could you bang that out", I then proceed to tell them that I want to leave my car, and get taken to the Marta station, so I can be on my merry way to work. This is a service they offer, according to their website. LUCKILY, Charles said there was no one there to take me at the moment, it would be about 15 minutes until someone got in who could take me. Okay, so they start the "inspection". I'm glad I was there for this. They pulled the tires off first, then the calipers. Popped the hood, and get to looking under there too. Fine. I see Charles walking around the car, with his clipboard. That's when I knew I was about to get greased up for entry. They were about to screw me, and probably good. After 10 minutes of "inspection", Charles calls me in. He has another "mechanic" walk me around the vehicle, pointing out "problems". He shows me my master cylinder, my rotors, my calipers, my hoses connected to my calipers, my hydraulic system and something else. He then ushers me back over to where Charles is standing with the clipboard. Charles then proceeds the hard sale. "Yeah, we noticed a few problems with your system. We're gonna need to rebuild your hydraulic system, you need a new master cylinder, because yours is leaking, your rear calipers are sticking, your rotors are out of spec, oh, and your hoses are corroded." I laughed slightly. I asked Charles how much is all this gonna cost me?? "$884" WTF!? At this point, I'm literally laughing in Charles' face. I had to pull myself together, because I realized I was being rude to an obvious professional here. A professional bait and switch artist. I then told him about how all I asked for, was brakes and for the rotors to be resurfaced. He tells me they can't stand behind the work, unless they do a FULL REPAIR. Oh really? I made a play here, I told him to let me contact my wife (don't even have one) and make sure it's okay to spend that much, and I had him give me his findings of what they thought was "necessary work", IN WRITING. I walked outside, pretended to get on the phone and call someone. I came back in and told him, "You know what, just put my car back together, I'll just called FOX5 Consumer Reports, and they're willing to meet me at Meineke up the street, and we'll redo this same "inspection" and see what THEY find. They've had complaints about this out of your company in the past.". At this point, the other mechanics are overhearing Charles and my exchange, and they all begin to scatter. Charles' face gets red at this point. Then he tries to get the paper that he just gave me, back from me. OOHHHHH NOOO!!!! I got you by the balls... You put it in writing... Tried to price gouge on a brotha, and didn't think I had sense enough to call your bluff. Long story short. They ended up doing my brakes, and resurfacing 3 of my rotors. I had to replace one, and they straightened my Caliper, all for $158. Be careful, if they think you don't know anything, they WILL try to get you. I should have just filled up my damned truck! read more

Left oil cap off my vehicle when they changed my oil. Was unaware of this until My check engine light went on and I took my vehicle to the dealership for service. It cost me $140 for engine cleaning and sensor resets. Really bad experience. Will never go to this Pep Boys again read more

I had my VW 2013 Jetta serviced for brakes. I arrived and was out within an hour. I want to acknowledge Que; front desk sales representative. Ms. Que assisted with the pre- inspection of our vehicle. Customer service was pleasant and welcoming. I will definitely visit this shop again. read more

Just went in a for an oil change ..my car was serviced in Florida before we brought it up to Georgia so there was nothing wrong with it.. the lady Q took my info and I waited she cranked the car up pulled it in and they started the oil change..minutes went by and the guy who was doing the oil change came back and said I had a MAJOR!! oil leak.(I new they were trying to scam when they told me that)so my husband went out and looked at what they were talking about they guy who was doing the change then proceeded to tell my husband that the leak is so bad I will need a whole new motor and it was going to coast $5000 to get it done..so I went on to pay for my oil change and the guy doing the change didn't know how to crank up my car he yelled out why is it not starting (we never had issues starting the car ever) so Q the lady started laughing and said you just don't no how to crank it(she cranked the car and drove it into the space to get the oil change done) so he cranks the car and Q gets in it and pulls the car out and says why is your car taking so long to crank it shouldn't do that it should crank right up when she had no issue cranking the car when it was time for the oil change (so why is there a problem now) so they proceed to tell me that I need to tAke it into a engine shop??? Wtf is that?? So before we get in the car and drive the guy comes out and said press the gas one time so Q did and he said oh yeah it's leaking oil bad you need to put oil in it every week .. little did they no my truck tells me how much oil life I have and when I need to get it changed .so we got in the car took the key out and cranked it with no problem right in front of them and pulled off we parked the car and did the Same thing and there was no problem and no oil leaking from the bottom.. I never had oil spots and oil never leaked from the bottom..they didn't even no how to crank my car.. I will never go back to them again.. they are scammers and don't no what they are talking about ....never ever again read more

Great shop! I have been to this particular Just Brakes twice now. Both times have made me want to go back again. Mike was more than helpful, very friendly and knew what he was talking about. They have great deals and I experienced very little wait times. There was also a courtesy follow up call afterwords. I highly recommend going there. read more