Mixed Experience but Great Service from Anthony I came to Pep Boys for a quick Lyft inspection, which usually takes about ten minutes. I didn't realize an appointment was required, and when I first arrived an employee snapped at me about needing one. Not the warmest welcome, and it definitely caught me off guard. I went back to my car, scheduled an appointment online for 45 minutes later, and returned. This time, the experience was completely different. The woman at the front desk was kind, welcoming, and let me know the inspection would only take a few minutes. Anthony handled the actual inspection. He seemed quiet and introverted, but he was polite, efficient, and made the process smooth. The inspection was brief but thorough, and I appreciated his professionalism and kindness. Overall, the visit started off rocky but ended on a positive note thanks to the staff who helped me during my appointment, especially Anthony. read more

I visited this location on March 15 to replace four tires on my work vehicle. I was told the job would take about 2 hours, but it ended up taking 3.5 hours. After that, they told me that two of the tires they installed were the wrong size and asked me to come back within three days to have them replaced. At that point, I was already frustrated with the wasted time and the need to return. I came back on Tuesday as instructed. The employee who helped me seemed unsure and told me it would take about an hour to confirm if they could fix the issue. After waiting 2 hours, I finally got my vehicle back. As soon as I got on the road, the car started shaking badly, so I had to return again. They rebalanced the wheels, which took another hour. By then, I had already spent around 6-8 hours dealing with this. A week later, I discovered that all four tires were losing air. On top of that, the TPMS system was not programmed correctly, and my dashboard showed incorrect tire positions. I tried going to other Pep Boys locations, but every time I was told the minimum wait time was 2 hours. Given how much time I had already lost, I couldn't afford to keep missing work. I called the company directly, explained the situation, and they scheduled me at a location near my home. I showed up at 8 AM for my appointment, only to be told the technician wouldn't be available for another 2 hours. At that point, I gave up and went to another tire shop, where they helped me immediately. Overall, I will go anywhere else for tire service but Pep Boys. I have never experienced such poor service from a chain. The staff were unprofessional, and their ability to fix their own mistakes was extremely disappointing. read more

Brought my car in today because I had a nail in my tire. The nail was dead center and absolutely repairable, but Pep Boys told me they "couldn't fix it" and immediately tried to sell me a brand-new tire instead. That didn't sit right with me. I took my car down the street to Firestone and didn't tell them anything Pep Boys had said because I wanted to see what they would say on their own. They patched the tire with zero issues. No upsell, no pressure, no nonsense. Just fixed what I asked them to fix. Afterward, I asked the guy at Firestone if there was any reason they would've been able to fix it if Pep Boys supposedly couldn't. He said no. The nail was in the center, it was perfectly fixable, and there was no reason it couldn't have been repaired. When I told him what Pep Boys told me, he was genuinely shocked and confirmed what I already knew. Pep Boys was shady and clearly trying to make a sale instead of being honest. If you don't want to be pushed into buying things you don't need, I don't recommend coming here. They are shady AF. read more

Pep Boys is the worst there bunch of crooks don't ever go there they lie the upsell they act dumb incompetent

A really nice crew of people working in the service repair department. They were respectful, friendly, honest, and gave me great communication while my car was being serviced. A woman at the front desk checked me in, I don't remember her name but she was very nice and took her time with me. read more

Go in on Monday just to get a headlight fixed. They said it would take 1-2 hours which was justifiable since I didn't make an appointment. I couldnt wait the time so I booked an appointment for Wednesday. I go in for my appointment just for the dude to tell me its going to take an hour for what should be a 10-15 minute easy fix. It ends up taking over 2 hours... They werent busy either, just deciding to help other people rather than helping someone who made an appointment for the easiest fix possible. Utterly ridiculous, I had to cancel my plans because these people decided to take 2+ hours for a fucking headlight. Shame on them, I was better off just not making an appointment if they're gonna help walk ins first anyways! Update: These scammers switched my bulbs and didn't even replace my missing headlight! I get home just to see my other headlight is mysteriously out. Wonder how that happened??? Same day I get it back my other one goes out. These people are absolute fucking jokes. Never take your business here read more

Pep Boys - Drivers side headlight being out the same day I go to replace my passenger side headlight - Tires Near Me - Thousand Oaks, California

I had a problem with my turn signal. I took my car into Pep Boys and Jose Luis was helping me. After checking it out, they found only a loose connection, repaired it and sent me on my way with NO CHARGE. That's great service!!! read more

I have used pepboys for awhile. The wait times are insane now. Seems staff is light on people. I need to find a place that I can schedule and fix check stuff easier than a whole day. read more

They stayed after closing to help me! My oil pressure light came on while I was an hour and a half away from home and I popped in thirty minutes before closing to hopefully fix it in order to get my car home. They were so helpful and so willing to accommodate me. I got a complimentary car inspection and they found that my battery was on its last legs and I had no idea. They had the battery in stock and were able to install it all after they had closed for the night. Who knows, they could have saved my life. Highly recommend!! read more

Had a coupon for an oil change so thought I'd give them a try. Made an appointment online. Over an hour after the appointment time was car was still sitting in the parking lot not even started on. Gave up and went to Jiffy Lube down the street. read more

I was at this location for a CAL/OSHA inspection, a Camry oil change & cabin filter change. The Manager, Gus Mendoza, was very friendly and helpful. Since he is doing excellent service, the service line was full with a wait time of more than two hours. He politely requested that I take an appointment on a later date. read more

Went for a Lyft inspection, they where quick and courteous. I did make an appointment.

Worst service ever took 2 1/2 hours just for alignment and rotation, with a reservation. (I do not recommend this place for anyone)

Took my car in for brakes and I am beyond pleased. The work was done in good time and at a great price. Honest and reliable work. They diagnosed some other areas needed free of charge. I will be returning for additional services. Highly recommended going! read more

I was pretty disappointed in Pep Boys in Thousand Oaks and I wouldn't recommend it to anybody. I brought my car in with squeak coming from my brakes. They sold me new rotors and when I drove away it was still squeaking. I was out $500 and learned my lesson. I took it to the dealer and they said the work Pep Boys did was terrible and pointless. So I paid them to fix it again. The people were nice. read more

Michelle was super helpful in checking my air pressure and adding/removing air as needed. I had done it myself at a gas station (something I wouldn't recommend). They have great service at Pep Boys, which is why I get my tires here. read more

I want to thank the PepBoys Team, I particular Julio(Manager) Ventura Store, for successfully and professionally diagnosing and expertly fixing my Lincoln Town Car, whichbi like very much. It is an older car and requires additional care sometimes. With the help of his professional team of qualified Mechanics- Alphonso (Master Mechanic), Mathais (Master Mechanic), Sammy -with his electronic experience, Able and Assistant Manager. All my gratitude and thanks goes to the Ventura and Oxnard teams where I usually have my car serviced. I started about 15 years ago when Carlos Zaragoza-was Manager. under his leadership he developed an excellent team of Men (some I have mentioned such as Julio who Now maintain the Leadership role managing the Store in Ventura. Because of the Excellent work you all do I feel confident that I have come to the best place in town for my car servicing needs. Thank you again Carlos, Julio, Alphonso, Sammy, Mathais, the Managers Team, and other Mechanics in the Ventura Family. You guys make tassels go away and help put us back on track for another day and time. YOU Guys make our lives easier!! Thank you PepBoys and you Excellent team of professionals! Many Thanks, Phil Wineaberry-Very Happy Customer....‍ read more

Pep Boys - Lincoln Town that Julio, Manager and Carlos Z. In Ventura, Ca Always manage to diagnose and "Solve the problems"!! Thank you ‍ - Tires Near Me - Thousand Oaks, California

gus michelle and art are beyond incompetent. they are useless inept and have their thumbs so far up their arses they make false promises and damage your property make sure micheal never works on your car. stay far away for your own safety read more

Pep Boys - Tires Near Me - Thousand Oaks, California

Fast and very nice to talk to and helped solve all my issues. Provided great service and got me on my way quickly.

Wonderful, fast service. They put my new wipers on in the pouring rain for me like perfect gentlemen

Went in for a $45 oil change and tire rotation. When I got there, I was told that they don't do conventional oil changes anymore, and it would cost $93 for synthetic. The clerk Jose was very polite, but I just took my keys and left. read more

Excellent customer service and friendly people. Had just what I need to repair my car. They also check my tires and prevent a back situation. read more

I stopped in at Pep Boys on TO Blvd. My oil level was low, and needed to buy some till my next service. Ronnie helped me and made my day. He was friendly and very knowledgeable. I know nothing abt cars. In fact, Ronnie showed me where the oil dipstick was and then offered to help me. Such a good man and I bet an excellent employee. I'll go back and have my oil changed there soon. Thx again, Ronnie read more

Been here before. Needed a ride share inspection. Michele got in going right away, even though I was early. Very nice!

The best service. Gus Mendoza is Awesome! Thank you for the great service. I won't look any where else. I really recommend Pep Boys, they won't let you down. read more

I like Pep Boys. The reason is because when I buying tires, there website is easy to navigate. You can all the pricing info you need and make your plan before you make your appointment online. Simple one stop solution. Pep Boys also benefits from a huge Network of stores so they have enormous buying power which means if your patient, you can usually get a 4 for the cost of three deal. Also the discounts and options are easy to see on the site. My only complaint is, although you can make appointments on line for something simple like a tire rotation, I have been waiting over an hour. Did I mention I had an appointment. It just makes me laugh how fast they can change tires during a Nascar race and how dreadfully slow it is to rotate 4 tires. My text just came. The tires are rotated. Another thing is they keep you updated via text. read more

Gus was incredibly helpful for helping me with my car. There was multiple issues and he listened to all of the issues and questions I had and helped resolve them. Thank you! read more

I went in today just for an oil change. They came back with a $1,000 quote for new brakes and discs. I took my car next to America's Tire for a rotation and was able to inspect the brakes and discs while the wheels were off of the vehicle. The technician told me it wasn't necessary to replace any of the discs, that I could just replace the pads myself for around $200. And, when America's Tire removed the wheels, they found cross-threaded tire studs on both the front and rear tires on the same side of the vehicle. I theorize that Pep Boys pulled one front and one rear wheel off to check out the brakes, and then just used the impact driver to reinstall the bolts without performing the first few turns of the bolt BY HAND AS THEY SHOULD HAVE. This is one of the most basic things a mechanic should do when working on vehicles. America's Tire took care of me, sending me to Brake Masters at no charge to have the studs re-threaded, at no cost to me. America's Tire is AWESOME. I got a quote of $500 from Brake Masters to perform the same service that Pep Boys quoted $1,000. I'm guessing that mechanics quote repair prices of around $1,000 because it is a dollar amount that makes it more profitable to perform a service, and it's a price that people can usually pay, if they absolutely have to. I am not a regular Yelper, but I had to share this info to save others the hassle of dealing with poor service. To clarify--Pep Boys gets a poor review, but America's Tire is THE BEST. I have purchased tires there for 6 vehicles and have had a GREAT experience every time, in multiple cities and states. Brake Masters seem good too, although I've always serviced my own brakes. read more

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I had a very good experience at Pep Boys today. Made an appointment to have four new tires installed on 16" wheels for my uncles car. They took use in a little before our appointment time. Car was ready very quickly. They charged us $80.00 for this service. Including waste disposal. I called 4-5 other shops and they all quoted me $120.00 or more. Very nice staff and lots of parking. read more

They are very friendly and good quality very knowledgeable service team. Their price also reliable.

My car battery died so I bought a new one at Pepboys. 2 years later, that battery died again. It was under warranty so I took it back to Pepboys to get it replaced. They require a battery test and each time (3 different times) I took it in, they said they couldnt replace it because the battery tested OK. So they sent me away and said I needed to drive the car more. So I took it home and did just that and it still died. This repeated over and over again until I was finally fed up and demanded a new battery! But it was like pulling teeth! Gus was so mean to me! He spoke to me like I was an idot (maybe because Im a woman?). I wasted so much time here. They gave me a new battery after complaining. AND THEN THE NEW BATTERY DIED TOO!!!! IM NEVER GOING HERE AGAIN! And I definitely don't trust them to work on my car ever again. read more

Called to get a flat fixed 30 minutes before closing. I understand, it's late, you want to go home. But it really sucks when you are out of town and have no where else to go. The lady was rude and said fixing a flat is over an hour job and they couldn't do it. I have never had it take more than 10-15 minutes at every place I have been to??? read more

This was a day wrecker. We unfortunately ran over something this morning in my boyfriends truck and got a leak in the tire. We filled it with air and made it to Pep Boys. They were busy and said it was 'up' to a 2 hour wait. 3 hours and 47 minutes later it was done. That's the bad news. Good news is they were able to patch the tire and it was only $9.95. Wished they would of given better forecast as we would of dropped the truck off and came back to pick up. read more

Pep Boys - Getting a tired patched.. almost 4 hour wait. - Tires Near Me - Thousand Oaks, California

I have gone to just about every local tire shop in the past. When looking for a new set of tires I picked a set that was difficult to find. I gave Pep Boys a try based on my son's past experience. The manager Gus found my tires and gave me a great deal too. On top of that they were ready for me on my scheduled time and finished the job on time as well. Could not be happier with the service. Thanks Gus !! Also, I have a Corvette and am very picky about getting work done on my car. The wheels are expensive and the tires are big ..... so it takes a great tech to do a proper tire installation. Ryan you did a great job. Thanks read more

I returned only because CARLOS returned. Love that guy! He'll treat you right. Don't F up and make me leave you again now Pep Boys. My car is getting OoOollddd. Not a good time for you to antagonize the customer! read more

I had bought a battery and needed to change it out in the parking lot. An employee came out and asked if they could move their car to give me more room to work. I thought for sure he was going to tell me that I couldn't work on my car in the parking lot. I thanked him and told him that I was having trouble getting the old battery out. So what did he do next? He helped me get the battery out. Thank you Heriberto. Your willingness to just be a good person was appreciated. May good things come your way. read more

Called for a small car service. Eric was super nice and helpful! He said sure, bring it right it, and seemed genuinely eager to help me. What a refreshing change for a car place! He is very knowledgeable and confident, i think no that must be why he is kind and nice. Will come her from now on whenever I need something. read more

This location has a very lovely and hard working staff. Michelle is super friendly and went out of her way to make sure my custom tires were properly installed in my car. When Carlos they thought there might be a delay they kindly paid for my uber back home. Their prices are fair for the area that they are in. My only complaint had nothing to do with the employees but the shop was under heavy construction to the point where it was hard to even hear the employees and the air was full of dust from the workers and there was no heat. But i blame that on the corporate level not on this shop specifically. From a consumer standpoint they should have closed the shop during renovations it was very unprofessional and i could not even imagine working in that environment. It is obvious whomever owns them is greedy and did not want to lose money but sacrificed customer experience. But it is what it is. read more

The person I spoke to at AutoZone recommended that I go to Pep Boys as my car is a hybrid and requires a different battery diagnostic tester. At Pep Boys, Andrew helped me out. He explained to me that my battery was dead as shown in the diagnostics test. Pep Boys wanted to charge me ~$480 for the battery & service. With all the information that was given to me, I figured it would be cheaper to replace it myself. However, Andrew showed wonderful and honest customer service. read more

Gus was awesome!!! I walked in he did the inspection, he took care of it pronto it was so easy.