BaySide Auto Glass (now Genesis) provided amazing service. They provided a detailed quote and…read morestayed true to it. The tint was professionally done, my windshield looks like it was the original, and working with this team was a great experience.

"THANK YOU SO MUCH" 'LUCIO & RJ' for a job well-done and an extraordinary and phenomenal fast…read moreservice replacing and putting it together our two vandalized back side windows in no time. Very Impressive Work! A "BIG SHOUT TO YOU BOTH" and To "BAY SIDE AUTO GLASS!" Highly Recommended! BRAVO!

Very easy process. They came to me with their mobile service to Oakland and the technician that…read morearrived was very friendly and did a great job. Quick and efficient. No issues with the windshield itself, traveled on the freeway the next day. They also have better pricing than other mobile services (i.e. safelite.)

Best service you could have! Quoting and consultation is smooth and they really helped me with my…read morecurrent situation. The service tech is also friendly and punctual and on time. I recommend!

After a windshield recall, the Ford dealership broke my rearview mirror while reattaching it and…read morerefused to replace it and wasn't qualified to even fix it, saying it was aftermarket. I tried fixing it myself with strong adhesive, but it wouldn't hold. Velocity Auto Glass stepped in and did an amazing job. It took extra time and ended up needing two different technicians and Noe got it done! The team was professional, detail-oriented, and clearly explained the issue. They honored the original estimate despite the extra work and even on a Saturday and on Valentine's day! I'm so relieved to be able to drive safely again, thank you!

Same day service, great install and a great price. I ordered from a big national chain and their…read moreappointment got canceled and very hard to reschedule. Velocity came though!

Had my windshield replaced in my 2012 Highlander by Michael. Michael communicated with me about his…read morearrival time. Showed up and was upbeat and energetic. Informed me about the time frame for the replacement of the windshield. Finished within the timeframe and cleaned up everything so that you couldn't tell anyone had been here. He communicated the follow up instructions on the windshield care. Made the whole experience pleasant. Thanks Michael

ETA on 6/1/26: This issue is ongoing. I am happy to revise my rating if Safelite resolves this…read moreserious problem. I understand that mistakes can happen, but what is important is taking responsibility for those errors and conducting business in an honest fashion. ETA on 5/18/26: I am working with Safelite in the hopes of resolving this. I will update my review if resolution is successful. Original: Safelite damaged a critical part of the ADAS on my vehicle. It will cost over $3k to fix. It took three appointments and over a month and a half for Safelite to finally obtain the correct glass for my car. This is because my car is an E400, but Safelite categorized it as an E550 and were obstinate about ordering E550 glass, regardless of photographs of the car showing it is clearly an E400. "Dario" from the front desk kept pawning responsibility off to others, while "Irma" from the front desk condescendingly told me that I must have inputted the wrong VIN when scheduling the appointment. Meanwhile, a third woman at the front desk assured me my deductible wouldn't be charged until the correct glass was found. Instead, they charged my credit card twice: once for my first failed appointment in March, and then again at the end of April when the correct glass was finally obtained. (They then reversed the second charge.) Before Safelite touched my car, the only issue was a crack. But once they replaced the glass, the ADAS system went offline. They told me the calibration was a success. After the ADAS error lights failed to go away, I took the car back to Safelite for them to recalibrate the system. After an hour and a hushed conversation between the tech and Dario, Dario told me how proud they were of themselves for getting me the correct glass! But... oh yeah, we can't do the recalibration, so you'll have to go somewhere else. He blamed a third-party provider for the issue. Dario told me to sign liability release paperwork which he explained would prove to the insurance company that Safelite could not perform the job, and therefore I would be free to take it to the dealer or another shop authorized to do the recalibration. I asked for a copy of the paperwork but he was reluctant to give it to me. After multiple requests, I finally got a copy. Safelite then charged my insurance company twice for the failed recalibration. They did not send the insurance company the paperwork admitting they had failed the recalibration. I sent my insurance company the paperwork which Dario had been reluctant to give me so that they would allow me to seek correction elsewhere. The shop that is now working on my car discovered that the failure in the ADAS is that the forward-facing camera in the windshield is broken. It was operational before I took my car to Safelite, and now it is broken. Draw your own conclusions. In order for the ADAS to work properly, this expensive camera must be replaced. Safelite would have been able to see this on the error codes when they attempted the second recalibration. Instead, they blamed a third-party, saying the "system" was overloaded that day. (If just that day, why wouldn't they have suggested coming back another day instead of telling me to go elsewhere?) Again, draw your own conclusions!

Auto Renu was great to work with. Robert (the owner) was professional, responsive, and easy to…read morecoordinate with. He offered same day service and was able to book me for the next day when I was available. He showed up on time, did excellent work, and the price was extremely competitive. Much more affordable than other quotes I received. He replaced the windshield on my Tesla Model 3, which had a two-foot crack, and the result looks perfect. Highly recommend if you need fast, reliable, and reasonably priced glass repair.

Requested mobile service for windshield replacement. Very responsive, scheduled quickly, reasonably…read morepriced.

I have taken three cars to Genesis for different work. I keep cars a long time and sometimes they…read moreneed some upholstery work. The first time, Genesis fixed a tear in the seat on my 2002 BMW M5. The work was great and they were easy to work with. Erick also pointed out a worn spot that I did not see and told me they fixed it for free. The second time was my 2004 BMW 645i convertible where they also fixed a tear in the seat. Again, top quality work. Most recently was the center console pad on another BMW convertible. The work was great and again, Erick and his team were great. Overall, pricing was fair and the work was great. I would definitely use them again.

Did a great job on fixing a crack in my windshield. It was a larger crack and they spent extra…read moreeffort to make sure it wouldn't spread.

Great customer experience! I reached out over the Memorial Day weekend and was able to drop my car…read moreoff just a few days later. Very fair pricing, I asked around a lot of places and this business was very gracious with their pricing and had a very quick turnaround time. I was quoted about 3 hours, they were done in 1.5hrs. I can't recommend this place enough. Very nice staff, and while it was not the best situation to be in, I felt pretty comfortable with my decision to come here and work with them on this windshield replacement.

Great service great quality good price and they were able to take me in right away. And get it done…read morein 1 hour.

Working with Curtis was an awesome experience. You can tell he goes above and beyond on all parts…read moreof the job and the communication process. Curtis really does treat your car as if it were his own and truly cares about the customer and project. I went out of my way to work with Curtis and it was the right call. If you want your windshield repair done correctly, go to Curtis!

I called Elevate after seeing horrible reviews for the company my insurance wanted me to use…read more Curtis was friendly and communicative from the moment I called. He showed up on time, completed the work quickly and made the process super simple. His company working with AAA insurance and the price was covered with my deductible. Would highly recommend.