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    Pure Hockey

    5.0 (1 review)
    Special Hours Closed
    Updated a few days ago

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    8 months ago

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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.6(18 reviews)
    5.0 mi
    $$

    Extremely disappointed in Dick's Sporting Goods and how this situation was handled…read more My 85-year-old grandmother purchased a pair of CALIA pants and tank top end of September as a Christmas gift after being explicitly told by a sales associate that the item could be returned through the end of January due to the holidays. She relied on that information when making the purchase and, frankly, was taken advantage of due to her age and good faith. When I attempted to exchange the item after Christmas -- brand new with tags and accompanied by a gift receipt -- I was told it was ineligible because it was 102 days since purchase, exceeding the 90-day policy by just 12 days. The store stated there was "nothing they could do." I went in store, used live chat, and escalated via phone, yet no one was willing to help -- not even by offering store credit or a gift card. I was never seeking a refund to the original form of payment. It is unacceptable that Dick's chose to rigidly enforce policy while refusing to stand behind what their own employee told an elderly customer. A 12-day difference should not outweigh basic customer service, especially for a holiday gift purchased in good faith. I am now left with a brand-new item I cannot use and a very poor impression of a company that claims to value its customers.

    This Dick's Sporting Goods is in a great location situated inside of the mega complex that is…read moreNashville West. Given its location, parking is never an issue. I have visited this Dick's on multiple occasions for a variety of items from coolers to shoes, to sportswear and even just to walk around and waste time. All visits are pretty standard and I usually find what I need within a reasonable time. They stay well stocked at this location, this along with keeping the store clean, organized and in good condition makes it a decent spot to stop by. I will say the one thing that is inconsistent with this location is the customer service. On my most recent trips in, I have wandered the full store for over 15 minutes each and not once was I spoken to...even when I entered and left the store. And it was not because the lack of staff. They were there, just not interested in assisting I assume. Overall, if they can get their service in line, it would easily be a 5 star shopping experience at this location.

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    DICK'S Sporting Goods
    DICK'S Sporting Goods
    DICK'S Sporting Goods - Kevin will help you figure out what club is right and lets you test it out in this technological wonder

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    Kevin will help you figure out what club is right and lets you test it out in this technological wonder

    Sport Seasons

    Sport Seasons

    4.0(21 reviews)
    6.5 mi
    $$

    It is said there four seasons of loneliness, but thankfully in our case with sports those seasons…read moreare endless and no better of a supplier for those needs than Sport Seasons. I was on the hunt for updated sandals and for whatever seemed an endless search on Google lead me to them. The ones I wanted were pretty much sold out everywhere and color me red flagged that this was the only place available. After doing my diligence I did see it was local to the Tennessee area and it did have a Yelp so that checked off boxes enough to make a purchase and although it ended up not working in the end for me I can say I'm a fan of theirs based on experience alone. As I mentioned above I placed an order for two pairs of Nike sandals and I was floored to see in about 3 days my order was already arriving to California. I know delivery issues has been a million dollar situation with the pandemic so I was happy to see at least one transaction go right. The items ended up being unfortunately too small which bummed me out big time and I was dreading the task of doing a return from 3000+ miles away, but I must say the staff here is superb. I ended up talking to Paige (well the wife to coin her credit) and she thoroughly explained the return process and since I was dumb enough to toss out the boxes prior to wearing them I ended up paying a slight fee for the return processing, but hey it's better than keeping the sandals as a swell paperweight. Beyond that all staff that were interacted with were top notch and down to earth. You'd say a true depiction of what the South can truly offer and that is something you rarely see on the West Coast. I do admit the crediting back to my card took a bit longer than anticipated, but if that's the only nitpick I have then at least that speaks volumes to the experience. All in all I am a fan and I have actually gone back to check out the other items they have and deep down I know this is not my final purchase here. A+ all around and certainly not a twist of the arm to shop here at all. Kudos!

    I would just like to say the moment me and my friend walked in the store we were watch like no…read moreother. We were accused of leaving clothes on a rack when we didn't even touch that rack. Several employees were watching us the entire time. I asked to try on one t-shirt in the fitting room and I guess this raised there suspicions of us even more because once I walked to the register there was a security guard waiting. I felt the energy from the employees and once I pulled out my wallet to pay at the counter the employee looked very flustered. I would never recommend this store because they STEREOTYPE CUSTOMERS. Unacceptable.

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    Sport Seasons - Storefront

    Storefront

    Sport Seasons
    Sport Seasons

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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.1(27 reviews)
    11.9 mi
    $$

    Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

    Popped in last night for new shoes, Micah and Tony were fantastic!! I wasn't sure what size I'd be…read morein On Cloud and Micah was super patient bringing me sizes until the fit was right. I grabbed two pairs of them and then repeated the size game with Hoka and grabbed a pair of those too. They were really busy and none of us had to wait for shoes. Solid customer service !! We'll definitely be back!

    Photos
    DICK'S Sporting Goods - Someone got popped for shoplifting while I was here..... good times

    Someone got popped for shoplifting while I was here..... good times

    DICK'S Sporting Goods - Get your bandwagon gear here

    Get your bandwagon gear here

    DICK'S Sporting Goods - Hmmm.... I wonder if I can get a bright colored shirt with a Pred's logo on it.......

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    Hmmm.... I wonder if I can get a bright colored shirt with a Pred's logo on it.......

    Bink's Outfitters - North Face, Patagonia, Marmot, Mountain Hardwear, Arc'teryx, UGG, Sorel, Volunteer Traditions, Sperry, ENO. Mens, womens & kids

    Bink's Outfitters

    3.1(8 reviews)
    7.6 miGreen Hills
    $$$

    So, I'm an out of town visitor who spent nearly $300 in their store. I came home and like a man…read morewould, I miss-sized 2 of the 3 jackets that I purchased. I came back to LOS ANGELES; two of the jackets didn't fit at all. Not even close. I called, and asked for mercy. I told them and the manager that I am asking a favor for 2 jackets valuing $200 and whether I could return them in EXCHANGE ONLY, for the right size and that I would pay more for any jacket. I did not want a return I was willing to pay more and to pay for shipping and handling. I even offered to send the jackets to a friend if handling by mail was a problem. I would pay for all the shipping. I did not want to get money back, I would spend more. NO. She would not even get on the phone. What a blow to "Southern Hospitality", I will never step foot in such an asinine retailer ever again.

    Nashville has a limited number of places that you can shop for hiking gear. Perhaps that's why…read moreBinks can get away with such poor customer service. Hiking is not a cheap past time, not for the serious hiker. So it's pretty much a guarantee someone is going to drop some good cash when shopping for it. I got acknowledged when I walked in the store. That's it. I spent 20 minutes walking around. Looking at merchandise. Standing in front of wall displays that you can't possibly reach. And yet no offer of help. When I left the store, there wasn't even a good bye or have a nice day. I left and chose to spend my money at REI instead.

    Photos
    Bink's Outfitters - North Face, Patagonia, Marmot, Mountain Hardwear, Arc'teryx, UGG, Sorel, Volunteer Traditions, Sperry, ENO. Mens, womens & kids

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    North Face, Patagonia, Marmot, Mountain Hardwear, Arc'teryx, UGG, Sorel, Volunteer Traditions, Sperry, ENO. Mens, womens & kids

    Pure Hockey - hockeyequipment - Updated July 2026

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