Extremely disappointed in Dick's Sporting Goods and how this situation was handled…read more My 85-year-old grandmother purchased a pair of CALIA pants and tank top end of September as a Christmas gift after being explicitly told by a sales associate that the item could be returned through the end of January due to the holidays. She relied on that information when making the purchase and, frankly, was taken advantage of due to her age and good faith. When I attempted to exchange the item after Christmas -- brand new with tags and accompanied by a gift receipt -- I was told it was ineligible because it was 102 days since purchase, exceeding the 90-day policy by just 12 days. The store stated there was "nothing they could do." I went in store, used live chat, and escalated via phone, yet no one was willing to help -- not even by offering store credit or a gift card. I was never seeking a refund to the original form of payment. It is unacceptable that Dick's chose to rigidly enforce policy while refusing to stand behind what their own employee told an elderly customer. A 12-day difference should not outweigh basic customer service, especially for a holiday gift purchased in good faith. I am now left with a brand-new item I cannot use and a very poor impression of a company that claims to value its customers.

This Dick's Sporting Goods is in a great location situated inside of the mega complex that is…read moreNashville West. Given its location, parking is never an issue. I have visited this Dick's on multiple occasions for a variety of items from coolers to shoes, to sportswear and even just to walk around and waste time. All visits are pretty standard and I usually find what I need within a reasonable time. They stay well stocked at this location, this along with keeping the store clean, organized and in good condition makes it a decent spot to stop by. I will say the one thing that is inconsistent with this location is the customer service. On my most recent trips in, I have wandered the full store for over 15 minutes each and not once was I spoken to...even when I entered and left the store. And it was not because the lack of staff. They were there, just not interested in assisting I assume. Overall, if they can get their service in line, it would easily be a 5 star shopping experience at this location.

It is said there four seasons of loneliness, but thankfully in our case with sports those seasons…read moreare endless and no better of a supplier for those needs than Sport Seasons. I was on the hunt for updated sandals and for whatever seemed an endless search on Google lead me to them. The ones I wanted were pretty much sold out everywhere and color me red flagged that this was the only place available. After doing my diligence I did see it was local to the Tennessee area and it did have a Yelp so that checked off boxes enough to make a purchase and although it ended up not working in the end for me I can say I'm a fan of theirs based on experience alone. As I mentioned above I placed an order for two pairs of Nike sandals and I was floored to see in about 3 days my order was already arriving to California. I know delivery issues has been a million dollar situation with the pandemic so I was happy to see at least one transaction go right. The items ended up being unfortunately too small which bummed me out big time and I was dreading the task of doing a return from 3000+ miles away, but I must say the staff here is superb. I ended up talking to Paige (well the wife to coin her credit) and she thoroughly explained the return process and since I was dumb enough to toss out the boxes prior to wearing them I ended up paying a slight fee for the return processing, but hey it's better than keeping the sandals as a swell paperweight. Beyond that all staff that were interacted with were top notch and down to earth. You'd say a true depiction of what the South can truly offer and that is something you rarely see on the West Coast. I do admit the crediting back to my card took a bit longer than anticipated, but if that's the only nitpick I have then at least that speaks volumes to the experience. All in all I am a fan and I have actually gone back to check out the other items they have and deep down I know this is not my final purchase here. A+ all around and certainly not a twist of the arm to shop here at all. Kudos!

I would just like to say the moment me and my friend walked in the store we were watch like no…read moreother. We were accused of leaving clothes on a rack when we didn't even touch that rack. Several employees were watching us the entire time. I asked to try on one t-shirt in the fitting room and I guess this raised there suspicions of us even more because once I walked to the register there was a security guard waiting. I felt the energy from the employees and once I pulled out my wallet to pay at the counter the employee looked very flustered. I would never recommend this store because they STEREOTYPE CUSTOMERS. Unacceptable.

This Academy Sports sits near the intersection of Mallory and Nichol Mill, not far from Cool…read moreSprings Galleria, and is your standard Academy location for the most part. My office is not too far from here, so when I am after something specific, in my most recent case, a weighted vest, I swing by this location. Of course, even though I am after something specific, I always browse their gym clothes and shoe wall. The store is well lit, well kept and clean. Service is standard. I am acknowledged on the floor and the cashiers are friendly and helpful when needed. Overall, while I did not find the type of vest I was after, I enjoy this location for what it is, and surely will be back when the need arises again!

This academy sports is like every other one I've visited. Clean and well organized…read more Their golfing section was limited, but they had just about any ball you might want. For the 2A enthusiasts they stocked all popular ammo calibers, however the selection for 9mm was limited.

I visited the store to make a $100.00 payment toward my credit card balance. However, this payment…read morehas not been applied to my account, nor has it been received by Comenity Bank. I am concerned that a payment made in-store has not been properly processed between the store and the bank. Since then, I have been working to resolve this issue and provide proof of payment. Comenity Bank has requested that I submit my payment receipt for verification, even though this situation was not due to an error on my part. Unfortunately, I have been unable to send the requested documentation because the Comenity Bank website is not allowing me to submit a message; I have attempted multiple times, but the system appears to be malfunctioning. This situation has caused significant inconvenience. Although I made my payment on time, I am now being charged late fees and additional penalties. I will be canceling my credit card account.

I went to the store to purchase a pistol and was treated like criminal by the counter guy who…read moreliterally told me that he would not let me purchase just because he did not feel like selling it to me, he has no way to know me and did not even Intent to do a background check, the only justification he could have is that I'm Hispanic and he just wanted to be racist. This store has been my family store for years but we are not going back anymore.

I've been to many different Nordstrom Racks and this one lived up to my expectations. They have a…read morewide variety of clothing options, including a huge shoe department. The store is quite large and well organized. Multiple employees asked me if I needed help with anything and were very friendly. The store was not super busy, but I went at an off time. I like that I am able to use my Nordstrom credit card here and that my purchases here contribute to the points I earn. This store is a great option for people looking for Nordstrom quality with a more budget-friendly option. I will definitely return to this location!

I spoke with the manager Jocelyn regarding that the shoes did not fit properly. They caused my feet…read moreto swell. I had them for 13 days. I could have cleaned the soles easily. I drive 30 minutes to get to this location and they would not take them back. So the customer isn't ever right here. I will never shop there again. It is a cut rate store and I will never shop there again. All are yes men or women.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

Popped in last night for new shoes, Micah and Tony were fantastic!! I wasn't sure what size I'd be…read morein On Cloud and Micah was super patient bringing me sizes until the fit was right. I grabbed two pairs of them and then repeated the size game with Hoka and grabbed a pair of those too. They were really busy and none of us had to wait for shoes. Solid customer service !! We'll definitely be back!

Located in an old house in East Nashville, Nashville Running Company fits the vibe from entry to…read moreexit of the neighborhood. The old house is a good start, but the friendly, welcoming and super helpful staff and ownership are true to the area. As a novice runner, I was a little nervous to swing by, but they were beyond welcoming and helpful. Shared what I was after, what I had going on, what I had purchased so far, etc...and they chatted me through things, made recommendations and just supported the cause! And honestly, even another customer got in on it and made a recommendation for some flip flops to help with an issue I was having. So, all around good folks here! NRC is a small space, but it is packed with all the goods from shoes, socks, hats, running gear, gels, etc...A solid selection of items at fair prices. Parking can seem tricky, but come around behind the building, head down the alley and park directly in the rear. Overall, absolutely love Nashville Running Company and will 100% be back...lots of times!

So friendly and helpful when picking shoes and supplements!! We were just visiting and he provided…read moregreat recommendations for things in the area!!

Smaller store than what we are use to in the DMV but clean and bright. As usual, Nike is a popular…read morebrand that comes with that popular price. I am sure if we did not have to take it back on the plane, it would have been "SOLD"!

Jonnny was amazing! He helped my mom find a new pair of trendy shoes. He painstaking we back and…read moreforth to hunt for the perfect shoes for her. She left seen and empowered! 50/10 experience! Thank you Johnny.

The best outdoor gear shop in Nashville! Like all REI co-ops, this one is clean and has friendly…read morestaff who are well-educated in the products. The store is large, but the team here goes above and beyond to guide you toward what you need. Just recently I returned an ill-fitting item I purchased online and an employee helped me find a better option for me in store - somewhere I never would have looked. I trust this store and would recommend to anybody in need of supplies for an outdoor adventure!

This has to be one of the most organized stores around town. Although I have been to many REI…read morelocations, and they basically all are. You walk in are immediately greeted by helpful faces asking how they can help. Which is great as the store is so big and has so many options, it surely can feel a little overwhelming. The employees there are experts in the outdoors, and genuinely want to see you walk out happy so you can go enjoy the outdoors too. Their return policy is amazing. This location is just off Franklin Road and has a huge and convenient parking lot. Anytime I need a little help and don't have time to do the research myself, this is my #1 stop because I know they will steer me right.

So, I'm an out of town visitor who spent nearly $300 in their store. I came home and like a man…read morewould, I miss-sized 2 of the 3 jackets that I purchased. I came back to LOS ANGELES; two of the jackets didn't fit at all. Not even close. I called, and asked for mercy. I told them and the manager that I am asking a favor for 2 jackets valuing $200 and whether I could return them in EXCHANGE ONLY, for the right size and that I would pay more for any jacket. I did not want a return I was willing to pay more and to pay for shipping and handling. I even offered to send the jackets to a friend if handling by mail was a problem. I would pay for all the shipping. I did not want to get money back, I would spend more. NO. She would not even get on the phone. What a blow to "Southern Hospitality", I will never step foot in such an asinine retailer ever again.

Nashville has a limited number of places that you can shop for hiking gear. Perhaps that's why…read moreBinks can get away with such poor customer service. Hiking is not a cheap past time, not for the serious hiker. So it's pretty much a guarantee someone is going to drop some good cash when shopping for it. I got acknowledged when I walked in the store. That's it. I spent 20 minutes walking around. Looking at merchandise. Standing in front of wall displays that you can't possibly reach. And yet no offer of help. When I left the store, there wasn't even a good bye or have a nice day. I left and chose to spend my money at REI instead.