Everybody has their guy well my guy was Guy at primo collision excellent job this was the second…read morevehicle he has worked on for me both fantastic results

Great family like service. Even better prices. Honest people making a honest living. Will be here…read morenext time

Bought a truck from them, used, one year ago. It has been in the shop for 4 months with a broken…read moretransmission. The truck had 60k miles and is a 2021. Was also told it was non smoker car but the first summer you could tell it was not. Not helpful service department that told me I could no longer bring the truck there for service ( I have the voicemail stating that). Even though my warranty ran through them. Avoid and find another dealer.

DO NOT BUT A CAR THERE , ! HORRIBLE HORRIBLE PEOPLE !…read moreManager said he didn't want to talk because I said a swear word ,like he never heard it before !!! I bought. A 2015 BMW, drove it home and next AM the engine blew up ! I did not have enough money to afford adding a warranty to the loan ... and they don't care ! My husband just past away and my son is ill, we didn't need this !! Shame on SWINDLERS ...they Said no mechanic would have known that , strange when I asked other BMW dealers they said .... Then THEY NEED NEW MECHANICS ! Now I have a car loan and NO CAR AND NO TRANSPORTATION AND A SON WHO HAS APPOINTMENTS AT CLEVELAND CLINIC !! I will do everything in my power to get people NOT TO BUY THERE ..... watch the bad publicity flow !! Shame shame on the manager , let's pretend this is YOUR WIfe And SICK SON !! Changes things , don't it ? God and the universe are watching !! SHAME SHAME SHAME ON YOU ! one star just to get this printed

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

I have taken my 1986 190E classic to these folks for over 30 years and have always been very…read morepleased with their work and fair pricing It's worth the wait to get a service appointment

Trusted service every time. Dustin and the staff are qualified to handle any issue with your…read moreforeign car. I have an older Mercedes diesel, 05. They keep it purring. Never overcharge and give honest advice on repairs and cost. They are VERY BUSY, for a good reason. Be patient because the service is worth the wait.

Ed is an amazing person and has a tremendous amount of knowledge that is precious…read more His well deserved retirement is a loss to classic car enthusiasts however Ed and his wife Emica are still working hard to recruit young people to carry on in Ed's passion as a top notch technician through their Ed and Emica Legacy Scholarship foundation at Macomb Community College Foundation My wife and I are going to support this great foundation in honor of Ed and Emica

I come here for an oil change all the time. The service is good & quick, and the prices are…read moreaffordable. Never had an issue here.

Was in and out. Very quick and thorough. Would definitely return. Went in for An oil change, the…read moretechnician topped off my fluids, checked tire pressure, checked air filter and recommended replacement, the technician showed me filters as he removed them and the new filters as he placed them. Did all the work right in front of me while I sat in the car. Quick service. If you like supporting small businesses then this is a great place for oil changes!

I went to the auto part repair shop to get my car fixed because I am a person of color. I wanted to…read moreask them about my car had an and it will cost $2000 to repair so I let allow them to repair my car and pay them and to find out that my car had no oil in the car when I took it from the shop they did not repair or leak. All light was still on. I was just ripped off. Thank you. Please do not go there if you'd like to be ripped off go there if not find somewhere else to spend your money and make sure it is a rebel place. old light that was coming on and they told me that my car was fixed and ready to go after they kept it for a whole week and nothing was done

Recently my car developed a misfire after I did some routine maintenance work to it. I tried…read moreeverything I could think of to try and get it running better but couldn't. I took it first to Gratiot Auto Center where they charged me $98 to tell me what I already knew, and they wanted $98 more to diagnose it more. My sister told me about Eastpointe Auto so I decided to take it there. Not only did they figure out what was wrong but they did it in a very timely fashion (only a matter of a few hours). Their diagnostic fee ($48) was much nicer on my wallet too. EAC gets 2 thumbs up from me, and I'll refer all my friends.

Totally recommend. Called, showed up for brake estimate, the guy said he could start right then,…read moregave me a quote and wasn't a penny over! The woman behind the desk was personable and friendly as well. Rotors and brakes done at a reasonable price and quickly!

Highly recommend, excellent service and experienced mechanics. Very fast service and helpful. Thank…read moreYou Mr. David.