We recently had the pleasure of working with Perfect Pools of VA to create our backyard oasis. We not only used Perfect Pools for our initial pool and patio, but also used them again the following year for a second phase in which we extended our patio and built an amazing space underneath our deck. I cannot express enough how thrilled we have been with their services. From start to finish, they exceeded our expectations and have turned our backyard into a true retreat. The team at Perfect Pools of VA is incredibly talented, professional and knowledgeable. They took the time to understand our vision and provided valuable suggestions to enhance it and make it a reality. Their expertise was evident throughout the entire process, from the initial design phase to the final installation. They were always available to answer our questions and address any concerns we had. Their communication was prompt, clear, and transparent. They kept us informed at every stage of the project, ensuring that we felt involved and confident in their work. Perfect Pool's dedication to timeliness was commendable. As we have heard nightmares about other companies overbooking clients or having projects significantly delayed due to supply or labor issues, we did not encounter any of these issues. They completed the project within the agreed-upon timeframe, without compromising on the quality of their work. This level of professionalism and efficiency seems rare to find, and it made the entire experience stress-free and enjoyable. We continue to use Perfect Pools to maintain our pool and keep our water crystal clear. They have been reliable and done an excellent job keeping everything in shape. We highly recommend Perfect Pools of VA to anyone in search of a reliable, skilled, and customer-oriented team. Their expertise, commitment to excellence and customer service set them apart from the rest. Thanks to their hard work, we now have a beautiful pool and patio that has become the highlight of our family's home. read more

Our experience with Perfect Pools could not have been better! From our very first meeting to now, everyone at Perfect Pools has been professional, knowledgable, skilled, communicative, and a pleasure to work with. Our first design meeting was terrific and the designer gave us exactly what we asked for and MORE! She listened, asked the right questions, and provided a beautiful design and fair, competitive pricing in a timely manner. She did a fabulous job of integrating our pool into our existing patio & hardscape. She kept in contact as we delayed the project by a year, and updated pricing and tweaked the design to meet our budget. The construction team was fabulous! Our project went more smoothly than we ever expected it could. Each trade and subcontractor was excellent, and the stone masons were true artisans. Our project manager was top notch! He stayed on top of every little detail, coordinated trades and kept to schedule, and was a great communicator. Our pool construction took only 3 months & 3 days from breaking ground to filling with water!! The weekly service since completion has been excellent & our pool has stayed clean with all equipment working well. Every single person we've worked with at PP has been a true joy; from designers & project managers to billing and service and trades. We are beyond satisfied with our pool and the whole experience. I absolutely cannot recommend Perfect Pools enough! read more

Perfect Pools took over my 22'x50' in-ground pool project after my initial pool builder broke our contract and refused to finish the project. Perfect Pools inherited a mess of a project - poor quality worksmanship including a leak in the structure and took the project on in stride. From executing our project takeover contract to completing the pool, pool deck, and masonry retaining walls and stairs with stone veneer and capstone only took 5 weeks. Perfect Pools corrected the mistakes of the original builder and never surprised me with a change order. Probably the most refreshing part of the experience was once we discussed how things should be I never had to intervene again; they just went to work and did everything correctly the first time. I would recommend their expertise with outdoor pools and structures to anyone considering a new build, a renovation, or in the same position we were with a half-built project that needed a real builder to complete the job. Perfect Pools is highly responsive, organized, and professional outfit from construction to pool servicing they consistently go above and beyond. read more

We love our pool!! Our project was not easy. Our lot is small, the backyard was COVERED with plants, and the design needed to incorporate existing structures. Adam's design leveraged these constraints and delivered a beautiful design and a premium quality pool. Gary, his team, and subcontractors attention to design details, quality of materials and work resulted in not only a beautiful pool but an incredible backyard transformation. Gary, his project manager, Yacine ,and all their subcontractors were great to work with. They were knowledgeable, problem solvers, professional and courteous. We couldn't be happier with the outcome of our project. We just completed our first year using their pool maintenance and similarly we had wonderful experience. Gary's team managed by Craigen maintains our pool beautifully! Highly recommend Perfect Pools! read more

Our experience with Perfect Pools was 5 stars. Starting with Carol and her design. Was exactly what we were looking for. She was able to answer all my questions about the design and proposal putting us at ease. They started the process of digging in July and we had water within 45 days. Complete with hardscape decking. I suspect that is the best-case scenario as most project will take much longer but this was very quick and seamless. There were of course questions and small changes along the way, but the PP team met them all and ultimately delivered exactly what they promised. Communication throughout the process was timely and informative. We are quite happy with our pool and have been recommending them to all. Carol, Yacine, Adam, Gary, Craigen and others are complete professionals. read more

Complete verdict is still out...great pool design and very quick to get the pool built. Waiting on how nicely they clean up, close out the project, and address the issues we brought to their attention. Update 2 - Mound of dirt in the back yard, tile, and decking repairs still not complete after almost 3 weeks (uploaded pics). Downgrading to 1 star. Update 1 - Project is greater than 95% paid and haven't heard from them in over a week. I even called their office and asked for them to call me back and never received a call. It appears that since they have most of our money, we've been lower priority. Downgrading to 2 stars. read more

In contrast with some of the other unfortunate reviews, thankfully, we've received great service from Perfect Pools. They built our pool and spa 3 years ago and have serviced it since then. Adam and Gary were very collaborative throughout the build process and worked with us to achieve our objectives within budget. Craigen and the techs have been professional and approachable. Every component works as it should, and the regular maintenance has always kept everything clean and balanced. Although communication has not always been perfect, we've always eventually received the great service we've come to expect. read more

My renovation in spring of 2024 went perfectly. The pool was old and we needed to problem solve some features that had become unsustainable for current times. we converted to saltwater as well. The pricing was competitive and we finished within budget. I have been using them for service since the project and would recommend them without hesitation . They are professional and communicate very well and have timely replies with all matters . Josh, Adam and Craigen , thanks ! read more

Perfect Pools built our pool in spring 2024 and did a wonderful job. Even when problems arose, Perfect Pool worked to mitigate and alleviate our concerns. They were also very receptive to any questions we had. Although I'm leaving a 5-star for pool construction, the one recommendation I have for Perfect Pools is improving and having a more comprehensive new pool owner education program that would help new pool owners better know how to operate and maintain their pool. read more

Gary and his entire crew are phenomenal at what they do. They were able to bring our dream resort backyard pool to life. Everything from the initial consult to the final product was completed with the same care as if he was completing this project at his own house. Make sure you include Perfect Pools in your bid process for your new project - you will not go wrong! I'll repost some pics when we reopen the pool this spring. It is AWESOME. read more

We have been using Perfect Pools to service our pool for the last 3 years. We are very pleased with their service in particular Craigen is the best. He comes by weekly like clockwork, does a great job and keeps us up to speed on what is being done. He communicates clearly and professionally. When I renewed my contract my only request was Craigen would remain our service person. I give him 5 stars. He is the best!!! read more

Our experience with Perfect Pools was excellent, spanning from the initial design through project management and the entire construction process. Additionally, the pool cleaning and maintenance crew consistently delivered outstanding service. Gary, one of the owners, is remarkably responsive and personable. I would highly recommend their services! read more

We had a fantastic experience with perfect pools. We contacted several other companies before going with them, and each of the other companies quoted several years before we'd get the pool in. Perfect pools broke ground in January, and there was water in our new 50 foot pool by end of April. Our pool is gorgeous and we love it! read more

I have been using perfect pools for the last 5 years. They designed, installed, and maintain my pool. The entire staff is great to work with. They are a small business so they put quality work in and will ensure the job is done right. I will continue to use them for my service contracts for their efforts and value read more

Perfect Pools built our pool/spa and has been maintaiNing them ever since. The maintenance service has been stellar year after year. Craigen, Matt, Josh, Dennis, and Gary are always responsive, professional and beyond helpful. we highly recommend Perfect Pools. read more

Great company, they were easy to work with. The opened my pool and they also do the weekly maintenance, Kelsy Trumble works in the office, she is great and has great customer service. read more

We had our pool built during Covid but Perfect Pools has still been here for the long haul to maintain our pool, deck and fire pit. Thanks guys!! read more

Great service, LOVE THE DAILY UPDATES!!!! Completed their work, cleaned up on time and on schedule.