The owner Mike was difficult to work with. He charged me $228 for one hour of his time to LOOK at a broken latch for my back hatch/door of my Jetta wagon. Then quoted me $750 to do the repair. He would only apply $50 of the $228 charge towards the repair. when I have had to deal with the Volkswagen dealer, if they charge you to look at a problem, they apply that fee towards the repair. He was not willing to do that. So I said I'm not gonna do the repair (because now I just don't have any trust ) and I took it somewhere else. I still had to pay the $228 to Mike for him to essentially give me an estimate/ Make a phone call - The other mechanic that I often go to in Mission Viejo charged me $309 for the part and $112 for labor. This garage wanted to charge me twice the price and gouged me. I will never go back there again. FYI- I have been going to this repair garage for over 10 years. read more

I was on a road trip from Seattle, Washington and was having an issue with my sliding door panel and needed a screw. I happen to drive by their shop and Ray happened to be up front, so I asked him if I could buy a screw for my door panel and he generously gave me one, and let me use their shop's drill for me to install. Thank you guys for being kind humans. Thankful traveler. read more

Performance Haus - My 1999 VW Eurovan. - Auto Repair Near Me - Dana Point, California

This is the best service ever. Chris was so professional, kind, accommodating and helpful! WOW, all our cars get their service done here. They have been in Dana Point for a long time and we are so lucky to have them. Thank you Chris and Performance Haus team ! read more

Had a vehicle emergency this weekend when my radiator suddenly leaked coolant. Mike was very helpful and worked me in to his busy Saturday morning schedule. He also called Enterprise car rental to have me picked up to arrange car rental as the repair was going to be time consuming. Grateful that such a rough start to the day was softened by the kindness and competence they offered. read more

These guys are JackHaufs. Not that hard to get an estimate for a brake change. Called three times and was told to be patient. lol

Performance Haus, Always does good job Ray is good about calling with estimates and updates. My Vanagon is always repaired correctly. read more

Great place for my Eurovan. Only shop that can deal with it. Very honest and great mechanics. Highly recommended. They can work on any car. Still real mechanics. read more

I've only had one interaction with this company so take this with a grain of salt. Maybe the guy was having a bad day. But bottom line was he was incredibly rude, and short tempered. I unfortunately am a customer rod intoxalock, an ignition interlock company, that is HORRIBLE. So I understand why this guy could have been frustrated, because he is a vendor for a shit company. But I made an appointment to have my device reset, which has to be done in a certain time frame. I called the morning of to verify the appointment and was told there was only one person available, but it could be done at 3:30, so I ended up taking off from work early to ensure I was living up to my end of the deal and was on time. I arrive at 3:20, and was then told the machine was giving them problems. I start getting a little panicky because if I don't get this done asap, my car is going to shut down and I won't be able to get to work. I wait for another 29 minutes while they attempt to fix it, but much to my chagrin, the owner(or manager, a middle eastern man), comes out and tells me there's nothing he can do. I ask him if it would be possible to take a look at his machine again, because I'm kind of desperate, and he erupts, legit ERUPTS into this fit of hand gestures, and rambled speech, shouting at me that I am being hostile, and wasting his time, and he has better things to do. Now I digress, I do understand from my experience with Intoxalock, that just having to deal with this company can cause your hair to turn grey. But his exchange with me was sincerely off putting, rude, hostile in its OWN right, and completely unwarranted. I cannot speak to this business's ability to work on cars, or any other facet of their operations. But if this interaction was in any way indicative of how they run their day to day stuff, it was indicative of a that awful mechanic mentality of "your car is a piece of shit, and I worked on it for 9 hours and couldn't fix it, but you still owe me $1000 for it so pay up and get lost". Scary. read more

Performance Haus in Dana Point is AWESEOME! GREAT Service & Neighborly Attitude Towards My Car Needs. My Lincoln MKX back door was stuck and would not open because I jammed it down. On top of that my mountain bike was in the back! Ray at Performance Haus crawled in the back, pops a small plastic piece and wiggles the cable and POP! The door opens FREE OF CHARGE! He would not take my money! I am sincerely grateful for his kindness and want South O.C. to know Performance Haus is KIND & FAIR. Meanwhile, earlier in the day, I had taken my Lincoln to the Ford dealership in San Juan the and they could not be bothered. I had to beg the guy to look at it and when he did, he told me it would 2.5 weeks AND his guy would have to tear the back plastic off all around the door to open it. read more

I took my Volkswagen bus for front and rear brake replacement, I got a call from the shop and was told that both front and rear brakes needed to be replaced, this included 6 wheel cylinders, 2 sets of brake shoes, 2 rubber hose lines and turn 1 brake drum. Total cost I got quated was $2,370.00! For an old bus! I looked up all of parts on J-BUG of Oceanside and the parts totaled $380.00! So they wanted around $2000 for labor??? I said no thanks, VW brakes are not hard to do and went to pick up my bus. I got charged $188.00 on top of it. Ever since the previous owner sold the shop, its never been the same. Advice, question everything. read more

I have used Haus for ten years on my German made cars. I have never been disappointed with their rapid repairs or inspections. Most recently I had the need for rapid repair of a sun visor which fell out. I stopped on my way to work and while the maintenance foreman said he had never seen such a failure he repair it immediately. It saved me my appointments for the day. read more

Had my ailing Eurovan towed in for repairs after hours, got a call first thing next morning that it would be ready by lunch, and the cost was less than expected. Nice folks, too! Highly recommended! read more

Horrible! Rude! Immediately wanted to charge me $188 for a diagnostic check (basically the computer diagnostic key to check for errors) What a jerk! Avoid at all costs! SCAM! Reviews indicate PERFORMANCE HAUS frequently charges an UPFRONT PAYMENT OF $188 BUT OFFERS NO PRORATION OF SERVICE FEE CHARGED FOR DIAGNOSTIC EVALUATION .They should change their name to BOGUS HAUS! Avoid at all cost! read more

Hi highly recommended this place for tire repair. Ask for Ray, he charged $20 for a tire patch! Very quick and professional. read more

Performance Haus - I highly recommend if you actually are having tire issues. Ask for Ray, he patched up my tire for $20. Very quick and professional. - Auto Repair Near Me - Dana Point, California

Tried to get my oil changed but the lady in the front was pretty sassy so took my business somewhere else

After dealing with Mercedes dealership I am SO happy I found Performance Haus in Dana Point for the EXCELLENT and RELIABLE service they provide. Ray is super knowledgeable, and gives HONEST realistic advice about what's going on with the car and what needs to be done. Pricing is realistic, fair. Ray and Claudia get right back to you and - get this - it's true that the car is done when they say it will be, or sooner! Wow, dealerships. Take that! I feel fortunate to have Performance Haus close by to rely on. Thank you, Guys. Highly recommend!! read more

My thanks to Ray at Performance Haus. He serviced my Porsche 911 flawlessly. He seemed to know everything about my car without even having to ask. read more

I used to go there past times under the owner Gary. Since the new owner took over service (a few years back) work and quotes are not reliable. Inquired for costs for water pump replacement and was quoted about 750.00, he, the new owner I guess, didn't even come out of his office, like I was doing him a favor being there. The person working the front counter (female), may need some customer relations classes. Very unfriendly and she too acted like she was doing me favor to speak with me and speaking seemed to be too much effort for her, she needs to be replaced as this discourages business as it did mine. I went elsewhere, WP replaced for far less and they knew the value of communication in business. I am suprised they have survived this long , take your van somewhere else. Regards read more

Unbelievable service. I took my car in before I was taking a road trip and they turned me around in 20 minutes. Pricing was very good and fair. The best! Highly recommend! read more

Great experience here. I've been going for service for years. Friendly and trustworthy. Recommends what is needed but not pushy at all. Very fair. read more

Highly recommend this local shop! Brought my car in for a smog check this morning and Ray, who couldn't have been nicer, had my car out of there in 20 minutes. Claudia at the front counter was friendly and helpful. It was such a nice change to be treated with kindness and respect at an auto service shop, which doesn't happen often for us ladies. I will be taking my Lexus back and referring all my friends to this shop. read more

I have been looking for a no-frills auto Service for my finicky SAAB and when I stumbled on the fabulous Ray's Performance Haus I knew I was home. Ray is old-School, so knowledgeable about cars it hurts, you can't go wrong with this guy in Dana Point! read more

Performance Haus - the fabulous Ray's Performance Haus I knew I was home. - Auto Repair Near Me - Dana Point, California

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These guys were great and honest, I went there to get my Porsche smog. It did not pass. The guys were very knowledgeable and told me that I needed to drive it for a while and then bring it back so everything would reset due to the battery being disconnected for a while! So I did so, and it passed the next time. you . They knew what they were talking about and they know their stuff I would highly recommend them. read more

They didn't tell me but it is expected to leave your car for the day and they will call you when it's done. I am not a local Disappointed I made an appointment a week ago for an oil change The Friendly customers and the lady at the desk did not inform me of their policy of leaving the car for the day and they will call me when it is done. It really effected my day to have to wait over 5 hours for an oil change. I prefer to go to another place that will make an appointment and return the car in a timely manner. read more

Rude, condescending, NOT HELPFUL!!!! As a small business owner, I know the value of how to treat your customers. Performance Haus acts like they do not need or even want your business. Take your money and business elsewhere! This place does not deserve it! read more

I manage a shop near by and refer all my smogs to performance Haus. Ray and Mike have always done a great job and taken great care of referrals I send. They also have smogged my personal vehicles. Would highly recommend. Also, safety has always been priority and is important to me as I have piece of mind knowing this. read more

Performance Haus - Safety in place - Auto Repair Near Me - Dana Point, California

Ray you gave me a 50-50 chance on the smog test for my vehicle which passed last year ( replaced oxygen sensor ) passed emissions .. Fast forward to this year . The other ( downstream ) oxygen sensor you explained needed to be replaced .. Fair enough given the age of the vehicle .. Kind of like .. Subtle advise to all ? When one head lamp goes out always replace the other ( as the other will get jealous ) .. That said I am in agreement with Ray he had his guy drive my vehicle in that the industry standards require a certain speed maintained ( this exersize "jump starts" the catalytic converter from being in relaxed mode ) in that the monitor will read complete for the vehicle to pass the emission test for Calif with all else reading complete except the catalytic converter ... Ray you explained for me to get the computer reflashed or a new or used computer so the catalytic ( which is considered to be for lack of better term "lazy" on this vehicle ) in responding to the monitor as complete to pass .. Ray suggested Tom's truck in Santa Ana for the reflash or replace .. I phoned Tom's they have'nt done this for any vehicle other than new trucks in years .. Also again Ray with the 50-50 chance of this working ! This to get it smogged which seemingly is your specialty .. Bad intel Ray ! When do you stop with the 50-50 trial and error at the customer expense and begin with a 100% repair satifisfaction ! No nothing when I came for my vehicle to discuss my intel from Tom's ? Where is the old sensor your replaced Ray ? Whopping less than 50 - 50 I'll come back ! read more

THANK YOU RAY, FOR YOUR INCREDIBLE HONESTY, INTEGRITY AND SKILL! My family and friends have been bringing our cars to Performance Haus for maintenance and repair for over a decade, and we are always left in awe by your service and reasonable charges. You and Performance Haus are a local treasure read more

Fantastic Service! I've been bringing my cars to Performance House for 10 years. Ray is a "straight shooter" when it comes to diagnosing problems and estimating repairs. He's honest about additional repairs needed as well ones not needed and not charged for. He always stands by his work and responds to any concerns I've had. read more

I came for a smog check, the owner and team was extremely professional and helpful. I appreciated the outstanding customer service they provided. Highly recommend. read more

I made an appointment for my elderly parents to take their car to be smogged. I was offered a $10 off coupon over the phone and an appointment that was convenient for us. My mom took the car, was treated very well and it was done before she knew it! A seamless 'encounter' for her and I thank you for that! read more

The last time I took my vehicle there was for repair of the driver's electric window motor. I realized they tried to overcharge me when Ray told me the repair will cost me between $700 to $ 1000!!! And that it will take them the whole day to do it!!! He added they were pricey. Of course I left and went to a different place where I got it fixed for at a way better price. read more

What an awesome experience at Performance Haus! Ray took great care in noting all of my concerns and ensuring they were each assessed while Jose and Mark did the job! They're all great and work efficiently together! I'd recommend them to anyone! read more

Performance Haus - Great work being done! - Auto Repair Near Me - Dana Point, California

Don't come here for anything Intoxalock related. They're customer service in this regard is horrid. Usually I'm able to walk in at any center for a calibration however here I had to set an appointment. Once I did and arrived the next day I was turned around for a bogus reason. read more

Took my wife's VW New Beetle in to resolve engine warning light. Ray charged me $118 for diagnosis (not applied to service) and advised me to replace valve cover. After $400 more for parts and $250 more for labor we picked up the car, only to have the engine light to illuminate on the drive home. Called Ray the next business day and asked several times if he would "consider" refunding the $118 diagnosis fee (or should I say misdiagnosis fee), but he just could not bring himself to even "consider" a refund. Really?! As others have said, prior owner Gary was great, but new owner Ray? Well, I wont be going back. read more

Ray is great and service is prompt and good at reasonable price ( I've got a 1979 VW bus). But Pete is a complete pain in the a**. Whenever I ask a question all I get is his negative rundown on older VW buses. Despite Pete's lousy attitude I've kept going back because the repair work is good and the location is convenient for me. Since I bought my bus just 8 months ago I've had $2,000 of service and repairs at this shop and all the work ( oil and lube, new shocks, new fuel lines, new speedo cable, new plugs, wires and distributor cap) was done well. Today I went in to ask about a valve job or engine rebuild and again got an earful of Pete's griping about VW buses and what a piece of junk they are. Hey, it's what I've got and I'm happy to pay for what it needs so how about you spare me Pete's useless bull****. I'll take my bus elsewhere for valve/engine rebuild. read more

Performance Haus is a busy place. I took my vintage car in for a repair twice. Ray and the crew are accommodating decorated with expertise. Most of all they are professionals and put customer service way and beyond. I highly recommend them. read more

They totally don't know how to fix cars super unprofessional l paid $180 for diagnostic and there answers was We don't that kind of job here crooked Mechanics read more

I highly recommend Ray and his entire team. This is my second visit to Performance Haus VW, and always feel comfortable with Ray. He is an honest man with a high level of integrity. Thank You for exceeding my expectations and being amazing. read more

This happened less then a year ago but I am just now reviewing it because I finally found out that they lied to me. I called them and told them that my 1969 VW squareback died and that it now won't start. The guy told me to bring it down and they would look at it. So to get it down there I had to pay for a tow. When I get there, and the tow truck drops off my car and leaves so I go in to talk with them. After a little explanation the guy tells me that they do not work on old VW'S that have been modified or worked on by others.(WTF) It sure would have been nice if the guy on the phone told me that. He agrees to look at it since I had it towed in. Later that day he calls me back and told me that after looking at it their diagnosis is that the crank gear was broken and they can't fix it. Well fast forward to a few weeks ago. I dropped the engine and took it to a machine shop in Ontario that specializes in custom VW engine rebuilds. Lo and behold no broken gear on the crank. Hmmm I think that the guys at Performance Haus never even looked at it and they charged me for it. They lied to me. Very dishonest and totally unprofessional. I will never recommend them to anyone. read more