Very accommodating and quick service. Value was great also. Would definitely come back.read more

My reply to comment from Uptown Automotive. The repair shop…read moredid not say the vehicle was running rough until after they worked on it... I wouldn't trust these guys as far as I could throw them, their recomendations must come from employees and friends. Run away don't walk.

I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

Quick evaluation and repair quote. Car was already half-fixed before I left the appointment.read more

I would recommend Mr. Fender to all of my friends and family. They do great work for a great price…read moreand work to get you your vehicle back as soon as possible!

So...YOU'RE BUYING A CAR: If you're looking for a great sales experience that gives you honesty and…read moreintegrity, INSTEAD of that smokescreen of unnecessary bells and whistles at other dealerships just so that you can be strong-armed into purchasing something you don't need or even want, then THIS is the place! Husband and wife team Sherry and Sam are friendly and cheerful - always putting their best foot forward in making your car-shopping experience easy, and most importantly, QUICK! We've had a few family members purchase vehicles from them and have been completely satisfied. * No long waits, spending half the day at a dealership * No Salespeople hounding you * No inflated prices * Great in-house rates * In-house and bank financing

Are you looking to finance a new vehicle and you don't have great credit? Sam and Sherry are your…read morego to! I was hesitant at first because I didn't want to get turned away but she welcomed me with open arms and worked her magic. I love my new vehicle and I will definitely send any and everybody in the market for a new car to Auto Land. Thank you Sam and Sherry!!!

Good experience! You never know what you will get when walking into a car dealership. We bought the…read moreGenesis GV80 the entire process took about 2 hours. We were just upfront with with for what we wanted with no games and they delivered. Efrem and Michelle were great easy to talk to, no pressure or tactics which is very much appreciated. Will recommend more people here in the future. Andrew & Michelle

11/7/19: after having my car literally all day (7:15am-5:45pm), my tires were rotated, but the…read moretire pressure wasn't corrected like I asked them to do. They were to replace the regular air with nitro in the one tire that was invokved in an accident - nope. The tires were rotated but the correction wasn't made. I give up. No more HUB, no more HUB... smh. WORST auto service ever! And that says a lot since I've suffered through Auto-Nation. 3 hours for a scheduled oil change last week. So far, 6 hours for brakes (even with mechanics coming in at 8am, 5 hours is insane for a brake job being completed at a dealership). The prior experience in May of having my car here over a month was the worst ever service experience I've ever had. I LOVE my Santa Fe better than any car I've ever h, but the service is the WORST! From now on I'll be taking my car elsewhere for regular service and only here for what HAS to be done here to maintain the warranty, and I'll never buy another Hyundai again.

Communication was great until they got us on the hook to come in. We found a truck online, asked…read morefor extra pictures, and they conveniently only sent the best photos. Nothing that showed the actual condition. We drove all the way there only to not even be greeted when we arrived. We were told our salesman was away and someone else was bringing the truck up. We stood there waiting for almost 30 minutes before finally going inside to ask what was going on. Come to find out, the truck wasn't even drivable because it was still in the shop getting serviced. Instead of telling us that before we made the trip, they walked us back to the shop to look at a dinged-up, smoke-smelling truck. Who knows what else was wrong with it. We were fooled. We completely wasted our time and felt misled from the time of arrival. That is not good customer service. The lack of communication, honesty, and transparency was unbelievable. If you're driving any distance or buying a vehicle sight unseen, be very careful. Make sure the vehicle is actually in the condition they're advertising before you waste your time like we did.

My first review was DELETED, which is shady…read more Two things: test drive the vehicle longer than they suggest and get everything in writing. Do NOT trust the words of the salesperson. They just want the sale. They don't care about your position as the buyer. Hannah was my salesperson. We test drove a 2019 RAM. She didn't know anything about the vehicle we came specifically to test drive, which should've been the first red flag. There were some concerns that I brought up: the tire pressure system did not update and the a/c blew inconsistently. She assured me that they would check out the vehicle if we were interested in buying it. The mileage was decent and there didn't seem to be any other problems, so we agreed to purchase. After we signed the contract, Hannah acted like we never had any conversations about the issues. In fact, they scheduled an appointment to check out the vehicle but expected me to pay for the preexisting issues even though Hannah assured us that it would be handled by the dealership. It's been a week since our purchase, and the truck ran hot two days after the purchase, and there's a slow leak in one of the tires. Hannah worked hard to build rapport and then became snarky in text messages when I asked about the repairs. Do yourself a favor and find another dealership.

I had to have my Transmission replaced, it was a very frustrating experience, because the…read moretransmission for my truck was on backorder and I was without my truck for 2 months. However, my advisor Mr. Lot Orihuela Jr. demonstrated outstanding communication, thoroughness, and consistency. He kept me well informed at every stage, clearly explained the details of the repair, and followed up regularly to ensure I understood the status and next steps. His professionalism and attention to detail made what was a frustrating experience both smooth and reassuring.

I purchased a 2024 Chevy Corvette, but after only about 200 miles, I decided to bring it back to…read morethe dealership to trade it in. Instead of working with me, I was basically told "you're out of luck." The offer they gave me was $15,000 less than what I had just paid for the vehicle and they claimed it was the best they could do. I ended up going to Doggett Ford, where they immediately stepped up. Not only did they treat me with respect, but they offered $13,000 more for the Corvette than Lone Star did. On top of that, they put together an incredible deal for me on a Ford Expedition Tremor. The difference in professionalism and customer care was night and day. Unfortunately, the problems with Lone Star didn't stop there. I also purchased a 2022 Chevy truck from them that had some minor bed damage. Lone Star told me they wouldn't even consider repairing it. Since it was meant to be a work truck, I decided not to push the issue because everything else appeared to function properly at the time. They also convinced me to purchase one of their extended warranties, which turned out to be essentially worthless. Only two weeks after leaving the lot, the truck's sensors stopped working and the rear camera began malfunctioning. When I brought the truck in expecting them to stand behind what they sold me, I was instead told I needed to pay a $300 diagnostic fee just to have them look at it. To make matters worse, employees in the service department and even some people from new car sales openly admitted that the used car department frequently pushes these warranties because they add commission, even though the warranties cover almost nothing. At that point, I had completely lost confidence in the dealership. Once again, Doggett Ford came through. They offered me more money for the truck to help get me out of the situation and put me into a more reliable vehicle with a lower monthly payment. It's honestly disappointing to see what has happened to Lone Star. The dealership used to have a reputation for taking care of customers and doing business the right way. Unfortunately, since Sonic Automotive took over, the place feels like the fast-food version of a car dealership, rushed, transactional, and focused on squeezing every dollar instead of building long-term relationships. After years of loyalty, this experience was extremely disappointing. I hope they eventually return to the level of customer service they used to be known for.

Ronie, quick service. Amazing job and costumer service! Always an amazing experience when I go…read morehere.

Leon is so kind and really helpful in parts. So thankful for his professionalism. He helped me to…read moreget a battery for my key fob to keep me running. Busy and clean place.