Great customer service and a smooth and easy process. 10/10 would recommend them for anyone looking…read morefor a vehicle.

We purchased a Honda Odyssey from here and I can't say enough good things about this auto dealer!…read moreFadi and Tammy truly care about the integrity of their vehicles and the satisfaction of the customers. We had an issue with the tires which they were quick to address and make right. So refreshing to deal with a car sales business who operates fairly and respectfully!

Very accommodating and quick service. Value was great also. Would definitely come back.read more

took my gt350 to fix a water leak from the rear window. after the work was done - there is…read morewax/sealant residue all over my trunk, spoiler, and rear bumper from when they re-sealed the rear window. trunk deck lid has a crack. paint is chipped around the rear window from when they installed an re-installed the rear window. they also used too much of it that its poking out on the corner. they could of taken better care and paid better attention to what they were doing. now i have to replace the rear deck lid and possibly the rear spoiler. which aren't cheap and now its costing me an extra $400 - $900 to fix their mistakes.

I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

A professional shop from the owner to the back of the shop! We scheduled my son's car for a front…read morefender bender on short notice, the owner fit us in and the car was finished ahead of schedule. The bonus.....the car was washed and detailed-paint shined like it never before! Honest place, terrific work, exceeded our expectations and priced right! Joe & Maris M.

I stopped by to get an estimate for repairing paint scrapes from another vehicle and a ding. I had…read morereceived another quote for nearly $1000 where they said they would need to keep the car several days. The guy at Mr. Fender who looked at my car told me he thought he could buff out most of the damage and proceeded to do so in a few minutes. The cost was very reasonable. They will be my first stop if I need repair work done again. Highly recommend!

So...YOU'RE BUYING A CAR: If you're looking for a great sales experience that gives you honesty and…read moreintegrity, INSTEAD of that smokescreen of unnecessary bells and whistles at other dealerships just so that you can be strong-armed into purchasing something you don't need or even want, then THIS is the place! Husband and wife team Sherry and Sam are friendly and cheerful - always putting their best foot forward in making your car-shopping experience easy, and most importantly, QUICK! We've had a few family members purchase vehicles from them and have been completely satisfied. * No long waits, spending half the day at a dealership * No Salespeople hounding you * No inflated prices * Great in-house rates * In-house and bank financing

Are you looking to finance a new vehicle and you don't have great credit? Sam and Sherry are your…read morego to! I was hesitant at first because I didn't want to get turned away but she welcomed me with open arms and worked her magic. I love my new vehicle and I will definitely send any and everybody in the market for a new car to Auto Land. Thank you Sam and Sherry!!!

We went looking for a car for my daughter. I really like…read morethat the are not pushy. They let you test drive but yourself. That way you can talk openly to each other about what you like and don't like to much. This review is short but to the point.

11/7/19: after having my car literally all day (7:15am-5:45pm), my tires were rotated, but the…read moretire pressure wasn't corrected like I asked them to do. They were to replace the regular air with nitro in the one tire that was invokved in an accident - nope. The tires were rotated but the correction wasn't made. I give up. No more HUB, no more HUB... smh. WORST auto service ever! And that says a lot since I've suffered through Auto-Nation. 3 hours for a scheduled oil change last week. So far, 6 hours for brakes (even with mechanics coming in at 8am, 5 hours is insane for a brake job being completed at a dealership). The prior experience in May of having my car here over a month was the worst ever service experience I've ever had. I LOVE my Santa Fe better than any car I've ever h, but the service is the WORST! From now on I'll be taking my car elsewhere for regular service and only here for what HAS to be done here to maintain the warranty, and I'll never buy another Hyundai again.

Buying a car is never a fun experience. However its an necessary evil if you want to buy a car, or…read moreso they want you to believe. My experience with Northwest Dodge is not as extremely terrible as many of those who went there for service, however it was an experience that may benefit other if shared. Backstory: My wife tasked me with finding a cheap cash car for her dad. I was not given any particulars on what to look for other than a cheap reliable car. So after a quick Autotrader search I landed at a few cars which were duds, or were already sold before we arrived at the dealerships. The last car on her our short list was a low mileage ford fiesta. I called the dealership and spoke to "Karen" and she confirmed she had the car. After confirming she had the vehicle Karen gave me the scripted response, so when are you coming in. I told Karen I would be there at 6:30. Karen again gave me the scripted response ok great, ill have the car ready for you when I get there. To be fair, I am sure there are a lot of "customers" who ask about a car and flake which is probably extremely annoying. How hard is it to treat person with decency? Nevertheless I arrived at the dealership 15 minutes early. I walked and spoke to the receptionist who was extremely polite. After checking in with her I waited for not Karen, but Terrance. Terrance arrived with gusto, right away he was personable. Terrance got the keys to the car and made a copy of my ID. Terrance brought out the keys and the dealer plate and gave me the green light to take the car for a spin. I performed a visual inspection of the car. The car looked decent for what it was. The only con about the car and it wasn't the dealerships fault was the car didn't have power windows. ***** The car is a 2016 and doesn't have power windows ::::mind blown::::**** So I drove the car and it drove well enough. The car wasn't anything special but it was on par with the vehicle price. I showed the boss and got her opinion of the car. She was luke warm to the idea of the car, but figured if we could get a really good deal it could work. But if it wasn't a great deal she would rather us walk away from. Keeping that in mind to war I went or so I thought. Again not the dealerships fault but an oversight of mine, in my "excitement" I didn't notice the little sneaky sticker on the passenger side windshield. The infamous dealer add on sticker with almost 2500 worth of add on on a car listed for $5995 hmm...What!! Why would they do that?? Obviously I know why, but come on Northwest Dodge. A fool is born everyday and if you don't try I guess you don't know what you can get away. The generic dealership response is many people find value in these unwanted in my situation additions for a "small" premium. After realizing there was a Dealer Add on Sticker which equated to a high percentage of the vehicle sale price. I handed Mr. Terrance the keys and the dealer plate and told him it was not going to work. I thanked him for his time. If there was a bright spot it would have been my interaction with Mr. Terrance. He was understanding and seemed to shoot straight with me. Terrance without bashing his employer appeared to be honest and genuine with me. Which was much appreciated!! I thanked Mr. Terrance for his time and left without purchasing a car. The take away... do your research. Don't waste the sales people time. Don't waste your time. Ask questions. And ask more questions. If I would have known about the dealer added options sticker I would have never went to the dealership freeing up Karen and Terrances schedule to help an actual customer. If I would have paid attention to the pictures of the vehicle description I would have noticed they vehicle had crank windows. So after leaving the dealership I got a phone call from Mr. Terrance. Mr. Terrance asked me to come back to the dealership to discuss numbers. Again Mr. Terrance was extremely personable and professional in his approach. The whole process from start to finish felt authentic, and it wouldn't surprise me if he was one of the Top sale people there because his process was smooth. It should be noted if I was ever to buy a car from northwest dodge I would make sure I contacted Terrance!!! I spoke to the wifey and after discussing with her for a few minutes I begrudgingly went back. Terrance's supervisor had me an offer sheet which removed all the cost associated with the Dealer Add Options!! Wow, a dealership that stands by there word. The price advertised is the price they are actually selling the car for. And while I don't recall the managers name, because our interaction was extremely brief, I appreciate your good will in attempt to rectifying what I would consider a horrible company policy. I wish I could remember your name because I would hope that if someone reads this they can at least ask for you when they need helping making "the deal" but with the amount of turn over in

We spent $4500 on services here today and got the car back dirty. $4500 later and no car wash??…read moreCome on guys, do better

Mr. Sam Phillips, was very professional and respectful! Everything went great for my service to my…read moreChevy Trax... Thank you very much and I will come again! God bless you all in Jesus name Amen

I had to have my Transmission replaced, it was a very frustrating experience, because the…read moretransmission for my truck was on backorder and I was without my truck for 2 months. However, my advisor Mr. Lot Orihuela Jr. demonstrated outstanding communication, thoroughness, and consistency. He kept me well informed at every stage, clearly explained the details of the repair, and followed up regularly to ensure I understood the status and next steps. His professionalism and attention to detail made what was a frustrating experience both smooth and reassuring.

I came to Honda to return my lease and get into a new one. I reached out to Monica Garcia after…read morereading the reviews here, and she got back to me right away. We even discussed which car I wanted and the details before I arrived at the dealership. Once I got there, she was extremely patient and understanding of what I wanted and what my budget was. I arrived around 4:30 PM and left at 8:30 PM with a new 2026 Honda HR-V lease! Monica is the best. If you end up contacting her, let her know Martha Bowman sent you!

We had an amazing experience at Tomball Honda where the staff made us feel at home. We got a great…read moredeal on a 2026 Honda Civic Sport and both Nadia, sales consultant and Brisa, Finance Manager were very knowledgeable and answered all our questions. I recommend them 100%.

If you are Houston area and interested in a Toyota, you need to go to JoeMyers Toyota and ask for…read moreLuis Ramirez!!! He is very knowledgeable and wants you to get into the right car and will do everything he can to get you the right deal! We purchased the Toyota 4 Runner and couldn't be more impressed with all the features and someone that can help us understand them all and which one was best for us. Once we decided on the model, the finance team helped us get the best rate. Alberto Hernandez was very wonderful and quick!! We love our new car and couldn't be happier that we went to Joe Myers!! Also, before we drove to Joe Myers, we went to Fred Haas because they are so much closer. The salesperson there was knowledgeable and honest but were pushy and a bit condescending. We were so happy to find LUIS & ALBERT!!

Addendum to my previous review: One of the owners, Mrs. Mary V., put me in touch with her Complaint…read moredepartment. I talked with Rodney Feltus, and he was polite and responsive. As far as "working something out." I did not find anything of that sort offered. I did find out that the offending salesperson, a Josh..... was NOT fired. He just went back to work the next day, another notch on his unscrupulous salesman's belt. This condoning of his practices certainly points to joe myers toyota as a store that has NO morals, whatever. Who would have thought a used car salesman would have any? Does NOT excuse his behavior and his blatant, eye-to-eye LYING! BUT, he managed to sell me his car, or rather, the car he wanted me to buy instead of the one I wanted to purchase. Fraud! Management right up to the front office of Joe Myers INC. condones it. You decide whether or not you want to show up there to buy any car, used or new. Yesterday I received a refund check from JOe Myers, toyota for....$5. It was a return of an overcharge on the registration procedure. It seemed quite incongruous to me. On the one hand, I was defrauded by a lying salesman of a car costing $35,000+, but on the other, they made sure to return their $5 over charge for the registration papers. The graph above my first remarks stated previously shows the picture. There are some 5's for service done properly, but the bottom of the graph showing those totally unhappy with shopping at Joe Myers Toyota runs right off the graph! I did, finally sell the car I purchased from Joe Myer's stooge and now own the one I first walked into the Joe Myers toyota to buy. I used CARMAX to do it. The buying and selling experiences I have had with them are 180 degrees in pleasant experience from the Joe Myers,gang. I did lose $1500 though. Whenever you sell then buy a car you loose something. With Josh Rios, I lost the $1500.