Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

The pan arrived in a damaged nondescript box in many pieces. I didn't expect to assemble a pan I…read morehad paid $125.00 for. When I Tried to return it. They offered me a 25% credit then 35% then told me 40%. After I said I was not interested in a partial refund. They told me that I would have to pay for shipping back to china myself. Customer service is horrible... Stay away!

This review is based solely on the customer service we received when we called in…read more We called to get more information and pricing and the gentleman that picked up the phone acted as if he'd id not want to be bothered. When we asked for pricing for the 36" because we need alot of them for various locations he did not want to answer what the price was nor the delivery time frame. As a business owner this not the type of attitude you want your customers to receive. Again this post is solely due to the experience with the rep in California.

Excellent service, on time , great pricing , very professional, Gint is awesome!…read moreGot our broken , leaking main lines repaired . He's honest and fast , no B's about this guy ! Thank you so much for fixing our flooded yard! We appreciate you so much !

My sprinkler system broke and I needed a complete overhaul. Gint came out in a really timely…read moremanner, was friendly and knowledgeable, and did a FANTASTIC job completely replacing my sprinkler system...and giving it an awesome upgrade. Fair price for an awesome job. I highly recommend!

Great job on refinishing our hardwood floors. We are fully satisfied with the results…read more Highly recommend Hana Hardwood for hardwood work.

I started working with Hana Hardwood in 2025 to match existing flooring in multiple rooms, but…read morecould not find a good match. After much searching, I decided on flooring to cover my entire 2-bedroom condo. The installation was difficult (think Tetris with furniture) and had other challenges. The Hana team was excellent! Chris was on top of everything and the new floors look great!

Well worth the drive from our home to Culver City…read more Made one phone call to find out what they had to offer. We got a phone call back the same day from one of their designers, Blanca. Once she went over a few preliminary questions, we set up an appointment to meet in person within the week. Blanca was patient with all of our questions; she helped us to get a great layout visual. She explained to us exactly how the process would work, how the pricing worked. She even recommended a contractor that The Kitchen Store works with. At no point in the process did we feel pressured to choose The Kitchen Store for our kitchen remodel. Blanca was with us every step of the way, she always made us feel that we could call her with any concerns or questions throughout the remodel. She checked in with us throughout the whole process. She came out to our home several times to physically check on the progress. We truly appreciate the care and consideration that Blanca took in our kitchen remodel. We were well pleased with the whole process and the final outcome.

I had a wonderful experience with The Kitchen Store from start to finish. I worked directly with…read moreBlanca who was knowledgeable, attentive, and helped me create a kitchen that perfectly fits both my style and needs. The cabinetry is of exceptional quality -- beautifully crafted, durable, and installed with precision. The customer service throughout the process was excellent. Every member of the team was professional, responsive, and on it!!! I am so grateful for all of the suggestions, quick responses to my unending questions and the kindness of the entire team! We love our kitchen so much and would highly recommend The Kitchen Store to anyone seeking top-quality cabinets and service.

I've been coming to Parrish for over 20 years. It is a wholesale Bakery supply. The warehouseis…read morelogically mapped out. The Cake pans are in large boxes which may contain over 100 of the same sized pan. The next size is literally the next box. Parrish magic-line pans ate the Industry standard. I have sold Thousands of pans in the last 20 years. Customers are happy because these all aluminum pans last forever. The also have flavoring and decorations for cakes. Don't expect a clean retail store, This is wholesale. You should know what you want when you go there it is not a wander the isles kind of place. Employees are helpful and knowledgeable.

Went here for the first time yesterday! Gave 2 stars because at least I got my emulsion which is…read morevery hard to find. Honestly it looks like a gust of wind went thru and they said "screw it just leave it there!" U damn near need a hard-hat! Boxes over ur head falling over and the only thing saving u is the metal pipes they can't fit between to bust u in your noggin! I also needed a cake pan but it was just too much of a mess to look through! It had that old storage smell too! Like when old people collect hella newspapers and it gets all dusty just sitting for 20 years! Felt like I was in a teenagers dirty room and I needed to find a sock! Just annoyed so after I walked around n found a guy (cuz I swear nobody knew I was there) I was ready to pay and leave! Even that process was weird! He lead me to a small room full of boxes that lead to a bigger room that was DARK (looked like a small store inside) that lead to a small office that had a cash register inside! You'd be better off ordering and picking ur items up if possible. This place is not shopper friendly and I DEFINITELY wouldn't bring kids here!

We have lived in our house for over 30 years. The rear yard had been neglected and really not…read moreusable - it was allocated to a dog-run and "junk-yard" for old construction materials. We decided to clean up the area so we could host an important family event, and our search led to Gio and his team. He responded quickly, and we discussed what we were looking for in re-purposing the rear 1/3 of our property. He described his vision and methods, and provided a very reasonable quote. We decided to move forward, and we left it up to him to provide and plant what was needed to create a perfect space that was both functional for entertainment and really pleasant to just relax and enjoy. Gio and his team did not disappoint. He met (and exceeded) our expectations, and stuck to the schedule and budget. And he didn't just create planter areas and new lawn, he also installed a paver walkway to match our existing patio stones. When he was finished with the original scope, he offered to maintain the rear yard to make sure our investment (and his hard work) would continue to look as good as the day he finished. He is not a typical "mow-blow-& go" gardening service. When he and his team arrive, they look around, see whatever needs care and attention, make everything right, and leave every inch of the yard neatly trimmed and clean. We are looking forward to asking Gio and his team to re-imagine and transform the side and front landscaped areas of our home. We can't recommend him enough.

We had just invested in new xeriscaping for our front yard, only to realize after the project's…read morecompletion that it was difficult to find a professional gardener to keep it the way we envisioned it. Fortunately, Gio responded promptly to our initial call and provided a thorough assessment based on our home's needs and goals. Our beloved plants have been thriving under Gio & Co.'s care, so we wanted to share our feedback in case there were others like us seeking someone knowledgeable and trustworthy to provide regular TLC to their plants. It is obvious he and his team take great care and personal pride in what they do; as a result we have received numerous compliments - including from the landscaper who installed the garden! The hummingbirds, bees, and butterflies that frequent our well-tended flowers seem to give Gio's Gardening Company a 10/10 as well. Lastly, I want to note how grateful I am that he and his team took special care to help our bougainvilleas and orange tree flourish. Gio had a great idea to "train" the bougainvilleas along our rear wall and now they're like artwork by our pergola. True, they're not that rare in LA, but they were planted by my parents and hold much sentimental value. Being able to see them grow and do well has me count his services as a solid ROI alone. Gardening is an art and a science. We're so grateful to have found a dedicated pro who has been able to provide us solutions for all things plant-related here in LA!