I had an urgent issue with my toilet seal and needed it reset ASAP because I had to get to work. Dane responded to my request right away and had a technician at my house within an hour, which was incredibly appreciated. Aiden was top notch. His level of customer service, professionalism, and people skills immediately gave me peace of mind. I felt confident the job was going to be done correctly the first time. He was thorough, efficient, and took the time to explain everything clearly. While he was there, he also inspected our water heater and discovered it was leaking. He gave us a straightforward and honest breakdown of the numbers before moving forward. No pressure, just transparency. He was able to get the new water heater delivered and installed the same day. Huge thank you to the entire team, especially Aiden and Tony for the remarkable service and quality work. I highly recommend Personal Plumbing Heating and Air Co. read more

I initially started using this company for plumbing and had a fairly good experience with them in restoring my shower. I had decided to quote them for installation/repair for HVAC. I had a really negative experience to the point I do have to say something, even if it was just estimating. I had (can't say his name due to him knowing where I live) came over to quote, he did everything in his power to upsell me. I had an old unit that needed to be replaced, but he basically saw who I was and was convincing me that I needed to gut the whole thing. Was doing the sales tactics where they talk with their "manager" and come in out of the unit to tire me. He was there for an over hour doing this back and forth while I was remotely working. They had quoted me $28k-$30k, while other estimates from companies came in at $11k-$14k. Using high pressure sales on me saying that they would discount if I hired them for the next day. I told them I would speak with my father, and they insisted they'd give me a moment to call him on the spot. The part I regret as well is that I was stupidly convinced to pay $200+ to do a air diagnostics report that I am not allowed to have because they don't want me to shop around. I had other people who came in who were able to look at the ducts for a couple of minutes and tell me right away what was going on. I had to call multiple times after to see if I can get any type of report from their findings. I'm no stranger to sales tactics as a women when going to trades, but I'd be very weary using this company as it does seem they are on commission, have high prices, and use pressure sales. I had a membership with them and will be canceling unfortunately. Overall, the experience made me feel uncomfortable in my own home. read more

I cannot recommend this company enough! We originally called them for a bathroom leak, but they provided a level of service that went above and beyond anything I expected. Their communication was top-notch--someone was continuously following up with me, and they arrived exactly within their scheduled window. What impressed me most was their thoroughness. They didn't just fix the leak; they inspected every part of that bathroom and then proactively checked our other bathrooms to identify potential future issues. They even optimized our home's water temperature and pressure while they were here. They provided several honest, well-priced quotes for future projects without being pushy. It felt like they were looking out for my entire house, not just the single job. If you want a company that is honest, punctual, and incredibly detail-oriented, this is the one! Lukas and Dillon were amazing! read more

They were my first bid of the day on a project to replace two hose taps and install a totally new one on the back of my property. Their bid was three times as high as my second bid for the same job. They also wanted to do things like test my water pressure and look at my water heater, even though I wasn't calling about my water heater. I just feel like they were looking for anything they could sell me, and I nearly got taken for a ride. I'll never call this company again.And all try to advise anyone.I care about not to. read more

Stay away from this company! They will try to upsell you with memberships, smart valves, and other nonsense. Felt like I was at car dealership trying to sell me nitrogen air filled tires and paint protection. All I wanted was for them to replace my icemaker box valve. Thank goodness I found another plumber that was straight to the point and honest. read more

I had posted my previous subpar experience with Personal Plumbing not too long ago. I thought I'd give them another shot since they did offer me a complimentary maintenance service as a "make good" from last time. Unfortunately they couldn't even get this right this time around either. Basically I called them earlier this week on Mon or Tue to come out to help flush our tankless water heater as well as check in on a high water pressure issue that I've been noticing. I spoke to someone at the office named Jimmy, and we scheduled an appointment for a 2 hour window between 10am-12noon on Friday - plenty of lead time since it was several days away. Jimmy did tell me that the technician will call or text when he's on the way. Okay sounds good. I cleared out work meetings on my calendar so I can accommodate this 2 hour window. Friday rolls around and I'm waiting for someone to call/text to let me know they are on the way. Nothing. I decided to call their office at 12:30pm to check and see if anyone was coming. The phone was picked up by an AI robot call responder that tried to sound human and ultimately wasn't helpful - it just told me that someone will call me back. I thought this was ironic since their company name is "Personal Plumbing". I get a call back an hour or so later from Lukas who was my first point of contact from my previous job request. He said he wasn't able to come out today but told me he will check back with the office to see if any rearrangements can be made. Then, almost another hour later I get a call back from Jimmy at the office asking what time they can send someone out on Monday. At his point, most of the day is wasted and I'm done waiting around for them and told them I will work with another plumber instead. In my total experience with the company, the (live) people there are all very nice and polite, so this 1 star rating isn't to report rude behavior. The primary reason I'm giving this a low rating is that they are simply NOT RELIABLE as a service provider. read more

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This company lacks integrity, dependability, knowledge and professionalism. We have been incredibly dissatisfied and disappointed with this company. Every time someone has come out to fix our air conditioner we get a different answer. A song and dance that ends in more money spent and an unfixed issue. read more

Installed AC today Great technicia's Great financing Very knowledgeable in getting financing Installed Moen Pipe Flo water loss warning system This company has it covered read more

Personal Plumbing - AC Van fully stocked - Plumbing Near Me - Oceanside, California

I had an urgent issue at a rental property with a gas leak that required SDGE to turn off gas to the home. Personal plumbing was able to isolate and repair the leaks as well as pressurize the lines to ensure the leaks were repaired which is required for SDGE to turn the gas back on. Lucas was our technician and he was extremely helpful in communicating with me and answering my questions. He also was onsite when SDGE arrived to ensure that everything was satisfactory and the gas could be turned back on. While repairing the gas lines they also identified a leak in a vertical cast iron drain pipe connected to an upstairs toilet, which was fortunate as they were also able to complete that repair. I would highly recommend them for urgent and complex repairs and will use Personal plumbing again in the future. read more

The techs from Personal Plumbing are a million miles beyond anyone I have had at our house for both plumbing and HVAC. Always friendly and personable. I highly recommend them. Lukas has been with us since day one, and I wouldn't have it any other way. Each tech is upfront and explains everything so well, without making you feel dumb. You will be well taken care of. They take care of everything in our house. I know I can always call to get my questions answered, and a tech is usually scheduled to come out to make sure my issue's resolved. I do have to say, they have an AI person (Michael) who sometimes answers the phone; he's not easy to deal with, and I didn't have the good experience I normally do. I ask for a person now if he answers. read more

Hired Personal Plumbing to fix a running toilet; our home was in escrow and did not want to mess it up. $600 to just replace the guts of the toilet I thought was expensive but whatever let's get it done. Joe was very nice and efficient and thought he did a great job...however a week or so later I noticed the ground was wet and the floorboard paint ruined from a leaking toilet. I called to have the toilet fixed; Joe came back and said he somehow damaged the gasket which caused the leak. He "fixed" the toilet and told me to talk with the office to get a credit for the damage. I called the office (or course no answer) and no response a month later. The toilet had a stress fracture and I had to call a new company to replace the toilet. This became a 2,000 disaster. Unprofessional and bad business, do not recommend at all. read more

Personal Plumbing replaced my old forced air gas furnace with a new furnace 5 months ago. After 5-6 service calls, it is still not working right. The people are nice and service techs are respectful. But the follow up and concern for customer satisfaction are nonexistent. read more

"Took Advantage of a 72-Year-Old -- $2,575 for a 2-Hour Job" My father, a 72-year-old man, hired Personal Plumbing to install a stove he had already purchased -- so this was purely a labor/installation job. They quoted him $2,000 for what they described as an all-day job that would require cutting through granite countertops. Based on that explanation, my father agreed. When the electrician showed up, the stove slid right into place -- no granite cutting, no complicated work, nothing. The entire job took roughly 2 hours. Despite that, my father was charged $2,575.02. For context, Home Depot and other reputable providers charge approximately $500 for a standard stove installation. To make matters worse, my father has been trying to reach a manager for a callback ever since the job was completed. He has been completely ignored. We have since sent a formal written complaint demanding a $2,000 refund and have notified them that we will be disputing the charge with American Express, filing complaints with the Better Business Bureau, and contacting the California Contractor State License Board. If you are a senior or have an elderly parent, I would strongly caution you against using this company. What happened to my father feels like textbook price gouging and elder financial exploitation. read more

1. They charge double the price. Leak check should be $350 or so, they charge $700, but they invite someone else to do whose charge is $350. So that is a rip off. 2. They don't show up on the given day because they are busy somewhere. They guy doesn't pick up the phone. 3. Their plumbing charges will be double the amount of quoted by other plumbers. I strongly do not recommend them. read more

**SCAM ALERT** recently hired Personal Plumbing to perform a hydro-jet and camera inspection, as well as install a new main shutoff and pressure regulator at my home. Technician Aiden Johnson arrived with a person he described as his "partner," Eric, who was not in any identifiable uniform and did not clearly present himself as an employee of Personal Plumbing. They ran a camera through my line but never allowed me to see the live footage or any recording from the inspection. Instead, they came back to me with urgent "EMERGENCY" news, claiming I needed approximately 40,000-50,000 dollars in immediate plumbing repairs. They did not provide a written, itemized quote, would not show me the camera video to substantiate their claims, and did not complete the hydro-jetting, shutoff, or pressure-regulator work I originally requested. Because the situation felt wrong, I brought in another licensed plumber to independently evaluate my system. The second plumber inspected my main line and confirmed there were no signs of the catastrophic damage that Personal Plumbing allegedly found, and that the main sewer lines had already been replaced with ABS at some point in the past. Based on this second opinion, it appears that the large "emergency" repair estimate from Aiden and his partner Eric was not supported by actual conditions in my plumbing system and came across as an attempted scam. read more

Always on time, fair and honest plumbers. Dependable local business. Have been our go to plumbers for a number of years. Good to have a company to trust and rely on. read more

I had a terrible backup in my sink drain which turned out to be left from the previous owners- 40 years of grease buildup in addition to physical items clogging the drop into the sewer. I was able to get estimated (which they showed everything and thoroughly explained the issue) and get service within a matter of 2 days. They did an excellent job and the problem seemed fixed. 1 week later, the stoppage happened again. I called and received service within 1 day and they provided an additional 3+ hours of work with no charge. GREAT SERVICE! GREAT TECHS! They stand by their insurance policy on their work. Matt F. read more

Randy and Shawn came over and fixed my toilet clog in less than 5 mins. Gave me some good training as well. Highly recommend.

The crew was very knowledgeable and professional. Kudos to Aiden, Eric, & Tony for a job well done and in a timely manner. I highly recommend them. Thanks!! read more

I am so fortunate I have found a company I can finally trust and use for all my home repair issues. They are true professionals! Knowledgeable, very attentive and patient to homeowners questions and needs, I had problem with my air conditioning during heat wave, they got someone out right away and it was diagnosed with a quick fix I was so pleased with the service I went ahead on that first visit to buy the maintenance package . After a plumbing inspection (free with package) I used them just recently for minor plumbing issues discovered during inspection , (they had photos and explanations) and to install new tankless water heater to replace the corroded and leaky one I had which was older. Very happy with the new one as what a difference this new model is as far as performance- my old was was over 11 years old and did take awhile for water to become heated. This new Navien is amazing! Takes seconds as compared to my old one. Very fair pricing and great dependable service! Great company to work with!! read more

Fixed our problem right away. Made recommendations too.. Caesar and David were great.

Personal plumbing heating and Air conditioning installed a wall heater for our tenant who had just arrived home the day before with a new baby and the old heater went out - and although all of their technicians were booked that day - they got a new heater installed. I'm so happy with their services - going above and beyond!!! Highly recommend this professional operation!! read more

I had to replace the clothes washer drain. The workers were prompt, courteous and efficient. I have only one minor complaint. The estimate didn't itemize the individual repairs only a net cost. While the workers were here they cleaned my main drain and my patio's drainage system. I am pleased with their work. read more

We had a clogged toilet. When plumber came, he tried some simple way to fix it but not successful. He proposed to move the toilet and snake it and camera it down to see the details. The cost is more than $900. He can't do it on the same day and has to schedule on a different day. but on the scheduled day they didn't come due to short of staff. When they finally come, although they fix the clog, but the camera ran out of battery. After they finished and left, I found the water meter shut off switch cover on the street was left open and it's dangerous. However the technicians were very friendly and hard working and communicating issues well with us. read more

Personal Plumbing - Plumbing Near Me - Oceanside, California

Writing a review for my uncle since I have Yelp already logged in. Yesterday, Sam & Yoed did an absolutely fantastic job replacing the ductwork in his house. These guys were "triple P:" punctual, professional & polite. They were super diligent and thorough in their approach to the job at hand. He is extremely pleased with the work that he received. These guys to do the work. He feels that he definitely received value for the money spent. read more

I want to preface this review by saying if I could only rate the technicians (especially Lukas) then this would be a 5-star review. However, the office has been extremely disorganized for over a month and is now refusing to call me back after multiple attempts to speak to the General Manager. We got a brand new water heater from Personal Plumbing in December 2023 and had no issues until March 2025 when the pilot light kept going out. Lukas and another technician came out on March 20, 2025, to look at everything and suggested replacing a few parts that were under warranty. Lukas informed my husband that after we approved the quote for labor, then Personal Plumbing could pick up the parts that we needed. Two weeks later (on April 5, 2025) I approved the quoted work and I was scheduled for repair on April 8, 2025. Based on what Lukas told my husband about needing to order the parts, I called the office and asked if the parts would be ready in just a few days. I was assured that the parts would be ready for my appointment on April 8th. However, on April 8th, I got a call from the office asking if they could reschedule me to the following Monday because several employees called out sick. Since we now had no hot water, I asked if we could be scheduled for any time sooner and they said they would get back to me. I then spoke to Randy who was very helpful and told me that they didn't even have my parts to complete the repair and that we never should have had our repair scheduled for that day. He also said that whoever scheduled me for repair on April 8th broke Personal Plumbing's protocol and he didn't catch it because he was on vacation. He promised to call a parts wholesaler and call me back by the end of the day. When I spoke to Randy again a few hours later, he told me that the parts would be in later on in the week and he would push our repair to the front of the line. I was definitely frustrated at this point, but I appreciated Randy's help and explanation. On April 11, 2025, Randy called me back to say the parts were in and he scheduled our repair for April 14, 2025, between 12-2 p.m. No one showed up by 2:30, so I called the office and asked what the ETA was for the plumber. Julie (?) apologized and said someone should have called me earlier, but they had moved the window to 2-4 p.m. I was frustrated but I continued to wait. 4:02 p.m. rolled around without a plumber, so I called the office again. Julie was very apologetic and promised that the plumber would be there within the hour. I expressed how frustrated I was at the entire process and she told me that she would forward my complaint to a General Manager who would call me the next day. Lukas did finally show up at 4:45 p.m. and he was able to complete the repair very quickly. He also offered me a slight discount, which I appreciated, but I still feel like I overpaid for the quality of service that I received from the office. Of course, no one called me the following day. On April 16, 2025, I called the office again requesting to speak to the General Manager, who called me back shortly after my call. I explained the weeks-long process to him and why I was so frustrated with the disorganization from the office. I also informed him that I was 7 months pregnant and I had been without hot water for several weeks due (in part) to their disorganization. He told me that he would talk to Lukas and Randy to get more information about our case and he would call me back soon. By April 22, 2025, I still hadn't heard back from the General Manager. I called the office yet again and spoke to Jimmy, who told me he would forward my message and I would hopefully hear back from the GM soon. It's been 8 days since my last call and I still haven't heard back from anyone at Personal Plumbing. I have been extremely disappointed by this process and the lack of communication from the office. Ultimately, I do not recommend their business. read more

$650 to replace a garbage disposal that cost $150. 30 minutes of labor to complete the job.

My kitchen sink wasn't draining and after spending hours trying YouTube remedies (baking soda & vinegar, Drain-o, plunger) I finally had to call a plumber. After seeing water come out of the "cleanout" pipe outside the house (didn't even know that existed), Eric quickly determined that the clog was not in the sink or even inside the house. It was actually 35 feet down the main drain outside the house. He used a "snake" to remove the clog and everything worked after that. $341 to snake the drain. They also performed a free camera inspection and we could see inside of the drain line. They do offer a "scaling" service to remove the film from the sidewalls (much like a dentist would do to plaque) but that was quite a bit over my budget. Service was quick. Eric was very courteous and efficient. Overall happy with the quick turnaround. read more

Personal Plumbing - The "snake" - Plumbing Near Me - Oceanside, California

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I was so bummed to learn that Vets4You, who I'd LOVED, got bought by Personal Plumbing, especially while the new water heater I had just bought from them was underperforming. Briton, one of the owners of Personal Plumbing, came out pretty quickly and offered me a couple ways to move forward, and did his best to make sure they were as affordable as possible. While he can't honor everything in the maintenance package I purchased from Vets4You, including about $1000, he is doing his best to help balance out the labor guarantees that were promised to me... by another company. I appreciate that!! I'll continue to update this as they complete work for me. read more

Adam and David. Beat everyone. Replaced my hose bib quick and easy and for a great price!!! Would recommend to anyone!!!​

They recently repaired my toilet and replaced a regulator valve. The quality of the work seems good, and I haven't had any issues. Everyone I worked with was professional and communicated the options clearly. read more

Update: I'm updating this review to four stars as Ryan, a new project manager, reached out to me to apologize and explain the reason for the delayed response. He also honored the rebate even though it was rejected by Tech Clean CA due to his predecessor's mistakes. We all mess up sometimes, I appreciate Ryan owning up to it and making things right in the end. The work they performed was good and the workers, receptionists, etc. were all pleasant to deal with. read more

My Water heater, broke and garage was flooded. Contacted Personal Plumbing and they came to my rescue. Replaced my old water heater with a tankless water heater. The guys were very polite and professional, and respectful. My plumbing system was complicated and they worked hard to fix it. Daniel stayed until 9 pm one night! But they got it fixed and were determined to do so! Thank you Daniel, CJ, Corey and Randy, and there was 1 more that I can't remember his name. Highly recommend read more

Sam and his partner replaced our 35 year old furnace. They arrived on time and did a fantastic job! Left the garage cleaner than when they arrived. Highly recommend!! read more

Andrew and Lucas texted me before their arrival, and then arrived promptly to fix a broken valve in my toilet. Unfortunately, it needed what they called a toilet rebuild, meaning a complete new mechanism. Andrew arrived on time the following day to install the new valves, and I've had no problems since. Very polite, and they even wore shoe covers for my carpet without being asked. read more

Booked an appt for 8.00am - 10.00am for my hot water annual flush. Asked them to call when on their way - never heard from them and now not returning any of my calls read more

I was a client of Excel Air which was purchased by Personal Plumbing. My experience after 7 months with Personal Plumbing has not been very positive. In May 2024, I paid for annual HVAC service. Then in Oct 2024 during the 2nd annual visit, the technician billed me for another annual maintenance and failed to tell me that I was paying for the HVAC with Personal Plumbing Plan, which I did not request. I should not have been charged anything since the Oct HVAC visit was already paid for back in May 2024. I am working with them to try to get the total amount charged to my credit card reversed. Additionally, when the technician arrived to perform the HVAC maintenance, he had no air filter which is advertised to be included in their HVAC plan. Initial impressions are not positive. read more

We really enjoy working with personal plumbing heating and air! They installed our new HVAC and AC and duct work. Everyone that came out to do that was professional, timely, and cleaned up everything! After my husband spent hours trying to figure out what was going on we decided to call on the weekend during a heat wave and called on a Saturday night and we had Mr Funk come out the next day (Sunday). We were so happy all the services he provided, he was extremely timely, personable and was able to figure out a very complex thermostat issue. He went above and beyond for us even with a toddler running around him. We appreciate the great services provided and definitely trust Mr Funk as a tech and Personal Plumbing Heating & Air! read more

Personal Plumbing did not finish the job but insisted that I pay for the entire thing. Nope, not happening. Two stars for doing what they did. I got a different plumber to complete the job and he charged 1/2 what Personal Plumbing wanted to charge to complete the job. read more

Nice group, but an operationally passive, unproactive business exhibiting lacking of execution and attention to detail. Now here is the story of my $16K water heater & "heat pump" replacement. 1) Water heater was mis-measured and they brought over the wrong size unit causing a 1-2 week delay. 2) HVAC heat pump unit installed after an 8-week wait time (supply availability). The installation team hastily and rudely departed my condo after taking my 15K payment WITHOUT INSTALLING THE THERMOSTAT. So, on DAY 1 the AC didn't work in the middle of August. 3) Two days ago (November 7th 2024), 3 months after the HVAC unit was installed, we turn on the heat and it DOES NOT WORK. The customer technical support rep Aleko (who is proficient & friendly) comes out to check and discovers that the wrong HVAC unit was installed. They installed a unit that does not have heat. They did not install a heat pump, as ordered. The order clearly stated heat pump so the issue started with the supplier "Howard". Regardless, someone at Personal Plumming should have checked that a HEAT PUMP was installed, as ordered. Now we have no heat and no resolution. If you can't avoid this company MAKE SURE YOU HAVE EVERYTHING WORKING BEFORE PAYING A DIME. Aleko is helpful. I can't say anything positive about the others at this point. They'll take your payment and simply not finish the job. Very frustrated and cold. It's November. I asked for the Owner or GM to call me, but have not heard back. Updated 11/18/24: (11 days after realizing I didn't have heat) ALFREDO was helpful, but it doesn't change the experience before. The owner sent him out to finally install the heat strips and my heat is now working. I will be "kind" at upgrade to 2 stars, but I would NOT consider myself a delighted customer. read more