Nice group, but an operationally passive, unproactive business exhibiting lacking of execution and attention to detail. Now here is the story of my $16K water heater & "heat pump" replacement. 1) Water heater was mis-measured and they brought over the wrong size unit causing a 1-2 week delay. 2) HVAC heat pump unit installed after an 8-week wait time (supply availability). The installation team hastily and rudely departed my condo after taking my 15K payment WITHOUT INSTALLING THE THERMOSTAT. So, on DAY 1 the AC didn't work in the middle of August. 3) Two days ago (November 7th 2024), 3 months after the HVAC unit was installed, we turn on the heat and it DOES NOT WORK. The customer technical support rep Aleko (who is proficient & friendly) comes out to check and discovers that the wrong HVAC unit was installed. They installed a unit that does not have heat. They did not install a heat pump, as ordered. The order clearly stated heat pump so the issue started with the supplier "Howard". Regardless, someone at Personal Plumming should have checked that a HEAT PUMP was installed, as ordered. Now we have no heat and no resolution. If you can't avoid this company MAKE SURE YOU HAVE EVERYTHING WORKING BEFORE PAYING A DIME. Aleko is helpful. I can't say anything positive about the others at this point. They'll take your payment and simply not finish the job. Very frustrated and cold. It's November. I asked for the Owner or GM to call me, but have not heard back. Updated 11/18/24: (11 days after realizing I didn't have heat) ALFREDO was helpful, but it doesn't change the experience before. The owner sent him out to finally install the heat strips and my heat is now working. I will be "kind" at upgrade to 2 stars, but I would NOT consider myself a delighted customer. read more

Great people but $900 to clear a kitchen sink in a condo??? Absurd and way too expensive. We will be researching a new plumber to handle our needs read more

I am not a person who writes reviews very often but I wanted to share this experience. My 40 year old house needed a whole new air and heating system. My son who lives in Europe did all the research and set up appointments with 7 companies. I learned a lot during this process and we had narrowed it down to two companies. We called Personal Plumbing out for a second time and I am so glad we did. We ended up going with them and They were amazing! I had three crews here and the job was finished in 10 hours. The workmanship is beautiful! All new equipment and Duct work is perfection. The guys who worked on my job were wonderful to work with. They went above and beyond to make me happy and took such pride in their work, something you just don't see very often. I am a designer and I will recommend them to all my clients. 5 STARS!! read more

Keith Z. was referred to me by a meditation and restoration company. Keith made me nervous from the beginning as I spoke with him over the phone. Despite the fact. I allowed him to come and checked out the problem with my drain valve leak. Keith is an unethical person. He stated he was marking up the cost of his work to overcharge the insurance company and they would reimburse me.When I called him out on this. He said we do it all the time and became aggressive. He did not believe me when I told him how much the insurance company was allowing for repair work. His mark up was going to exceed the insurance payout. I called my insurance company while Keith was here so he could hear for himself. His behavior was intimidating and aggressive to say the least. Keith received a phone call. I took that opportunity to ask the insurance guy to stay on the phone with me until I felt safe and Keith was out of my house. Once Keith left my house. The insurance representative said he was recording our conversations and was prepare to dispatch the authorities if he needed. He was flirty initially. Later became overbearing. Anyways, I reported him to the company that sent him to my house. I wouldn't recommend this company to anyone. Ladies, do not be alone with him. He is intimidating. read more

Had a great experience! Eric came out on time on a Sunday morning and installed a tankless reverse osmosis system and fixed our dishwasher air gap so it doesn't leak dirty water all over our sink (That's how it was installed when we moved in). He was friendly and professional, cleaned up when he was done, and both systems work perfectly. The cost was right and I'd hire them again! read more

Personal Plumbing - Great new reverse osmosis system w/ LED faucet - Plumbing Near Me - Oceanside, California

The techs (HVAC & Plumbing) are truly experts. I've had a lot of work done at multiple properties over the years. I appreciate their thoroughness and professionalism. Alecko Funk has been especially amazing! His deep expertise helped improve my overall ductwork function. He's stellar! read more

Keith and crew very suspicious and passive aggressive didn't even fix our problem lol would not recommend

Our work was performed late August while they were still Excel Services so I'm not sure if they still suffer from the same issues while under Personal Plumbing Heating & Air Conditioning. Alex from Excel Services was great to work with. He laid out a complete plan for what my Wife and I would need to completely replace our old, antiquated A/C system. Setting up an appointment was easy, and the staff were pleasant to work with. We did run into a quite a bit of issues on the day of the job. It was originally estimated to take 1 day, and if they weren't able to complete it, they'd come out first thing in the morning; we were okay with that. We were scheduled for 8AM but the crew didn't arrive until 12PM. The crew was being double booked, one of the crew members called out, and they weren't replaced. This job took a total of 4 days to complete. Excel apologized for how long the project took and extended our maintenance 1 year as compensation. I do understand that we have an older house with an outdated system and that things happen outside of our control, but it was frustrating seeing the staff being overworked, tired, and understaffed. They were extremely friendly and professional despite their working conditions. The HVAC system is wonderful and it's everything that we asked for. However, our unit blew the fuse within the first hour of use. Within an hour of me calling Excel, Alex, I believe, came down to replace the fuse and rearrange some of the electrical wiring in our unit. 2 months later, we heard rodents scratching in the attic. After calling our attic company, they informed us that rodents were getting into the attic from where the new HVAC lines were installed, that the HVAC lines were smashing an air duct's flow, the air duct would need to be re-routed, and that 100-200 square feet of insulation were damaged. It was estimated to cost $2500 to repair the damages and re-rodent proof the attic and around the house. After calling Personal PHC, their friendly staff had a senior tech come out within a couple of hours and inspect our attic and HVAC system. Jay from Personal PHC, their COO, spoke with me to come up with a resolution to this issue. While they did not claim that they were liable for any of the alleged damages and refused to cover the $2500 cost, they did offer to extend our maintenance to 10 years as compensation, which we accepted. I understand that working on our house and having to rip and replace the old system, HVAC lines, unit, etc. is no small task whatsoever, and I understand that people make mistakes. I just wish someone from Excel/Personal PHC, like Alex, came down to take a final look at the job. Maybe we would've caught the issues much sooner. While I am not sure if Personal PHC suffer from the same problems that we encountered with Excel, I would ask the following questions before committing to working with them: 1) Given the scale of the project, how long will the project take to complete? 2) How many people will be working on the project? 3) Is your house the only project that the staff will be working on? 4) Will there be a follow-up inspection performed after project completion? Despite the delays, staffing issues, crushed air duct and reintroduction of rodents, my wife and are extremely happy with system and it works amazingly well. The people that I have spoken to, both at Excel and Personal PHC, were extremely kind and patient, and showed that they truly cared about their customers. I have learned an expensive lesson that when you have someone extensive perform work in your attic, call an attic/pest company afterwards to ensure that your house is still properly insulated and rodent proof. read more

Personal Plumbing - Crushed Air Duct - Plumbing Near Me - Oceanside, California

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Wanted to comment about what a good job these guys did. They were not the cheapest and not the most expensive, but they will do it right and keep you informed during the entire job. Also, after I saw what they had to do (trench my bathroom to get to my disintegrated pipes)... I see why the cost was what it was; it looked super difficult and very labor intensive. I had a few extra added in as well and am very happy with all they did. They sent a house cleaner post job too! These guys are trustworthy and I will only use them for any plumbing issues here on out. read more

I am so impressed with this company and in particular Daniel! Right on time, explained everything that was required and effeciently completed the work. Very polite, gave us tips for future use of our trash compactor and overflow for the dishwasher. He ran checks, including a rinse cycle in the dishwasher. Daniel went above and beyond to clear a clogged pipe. Never tried to sell additional work that so many of the plumbing companies do. Gave us a quote and no up charges or concealed charges. Very honest and commendable Will continue to use this company for any future needs. Thanks Daniel, you were great! read more

Great customer service from the girl who answered the phone to the plumber who showed up on time and gave honest feedback. Worked quickly, our baby and dog liked him so that helped. I would recommend these guys to anyone in need of a plumber. read more

We had a toilet clog on a Saturday morning, personal plumbing came out right away within 15-20 minutes and got us taken care of. I will definitely call them again :-) read more

Cody installed a water leak detector device this morning at my house. Great price, fast service and transparent. I would definitely recommend this company. Thank you personal plumbing, you guys are great. read more

Today we finally had our old through-the-wall heat pump/AC system replaced with a more efficient and quieter Mitsubishi ductless mini split system. We received an excellent quote from Personal Plumbing in Oceanside, CA. It was very competitive compared with other installers in Orange County. They were very patient with all of the rules and regulations required by our HOA to install new AC systems. The installer, Miguel, was extremely professional and completed his work in just a few hours after which we noticed an immediate improvement in our AC performance and noise level. Our advisor Max, who presented us with various equipment options, was very competent and helpful through the entire process. So far we are very happy with our new mini split and the performance of Personal Plumbing and Heating. We would recommend them for anyone needing their service. Thanks for a great job!!! read more

Call Personal Plumbing and watch your money go down the drain. Exorbitant prices, no guarantees.

Excellent service with well trained technician (Alecko Funk) who is clearly committed to providing top quality service. He not only did quality work but kept us informed along the process and educated us to better understand the system. We highly recommend !!! read more

Such a pleasant ending to our plumbing problem. The service provided by Evan was excellent and very quick/ efficient. He also went above and beyond by checking other common issues around the house. Will definitely recommend Personal Plumbing and will use them again in the future. read more

Beware of this business. The owner (first name starts with B) made two commitments to me. He fulfilled the first commitment promptly. He did not fulfill the second commitment in spite of several requests over a two month period. GET ANY COMMITTMENT IN WRITING. If buying a new water heater because the old one gave out and was still under warranty, ask if the warranty is pro-rated by the company that made it. Keep copies of all texts and other correspondence, just in case. read more

My clients house that I was selling had shower controls that needed to be corrected. The hot was cold and The cold was hot a quick fix from the technician who is on-time, professional, and very friendly. Thanks again Personal Plumbing. Sincerely, Kevin W Smith. REALTOR read more

I needed a plumber on a Sunday and called about 15 that I found on Yelp. No one could get out same day. Personal Plumbing answered the phone immediately and had someone out there within 2 hours. It was for our vacation rental so it needed to be fixed immediately. The plumber took care of a shower head issue and clogged drains. He was polite and communicated the entire time via video and text while in the unit fixing the issues. Highly recommend and will definitely use again! read more

Ryan Macleod did a great job from start to finish found the problem , suggested new furnace, provided a fair price and today 10/31/23 excel team Miguel and Jose installed new unit! thank you p crilly read more

We had a leak in our shower during the holidays. Personal Plumbing had a technician come out to our home. We thought tiles would have to be removed but after having the owner come back out to our home, we only needed to replace a part. Cathy. Office Manager kept me posted throughout the whole process. Once the part arrived, which was within a week; she scheduled a technician. It's hard funding trustworthy plumbers. The own takes pride in providing excellent service! I highly recommend Personal Plumbing! read more

I have have 100% satisfaction with the work of Personal Plumbing Heating and A/C. I have hired them for both my home and business. And I have had a variety of services performed including replacing plumbing in a sink, replacing a toilet sewer access pipe, installing a gas dryer in a rental, installing a hot water tank in my business and, most recently, performing maintenance on the aging HVAC system in my business. Every job was performed well, on time, and for a reasonable price. Even better, because of the on-going work relationship I have established with them over the years, they now sometimes provide some free and discounted work. I met the owner recently. He is a Veteran (always a plus) and must have some brilliant business sense as this company has bought out at least two competitors over the last year and are expanding. Highly Recommend Personal Plumbing for all your plumbing and HVAC needs. read more

Great business awesome people! Reliable and trustworthy company, quick and easy I would recommend this company over any other! read more

I'm very disappointed in my experience with this company. The handle on my shower cracked and I wasn't able to turn the hot water side on anymore. I informed my landlord and he called personal plumbing as he'd used them before. The only positive was that they were able to come the same day and put in the replacement handle I had just bought from Home Depot. It probably took the plumber no more than 30 minutes to fix. He mentioned some other work that might be needed, and I told him I'd let the landlord know. Later I find out they were charging the landlord $400 for the service, which was insane since I had provided the parts. I'm am beyond appalled how a company could charge that much for something as simple as changing out 1 shower handle. The next day the company decided to reach out asking if I was going to be home to "finish" the job....now I let them know that only issue we had was the handle which had been fixed...and then I let them know that the plumber had mentioned something else, but wasn't needing that at this time. Now, my landlord is an older gentleman and gets confused sometimes so, for a company to try to take advantage of him like this is completely unacceptable. If this is the type of business you're running, where you try to take advantage of people I will gladly take my business elsewhere!! read more

Now to praise Dylan from Personal Plumbing and HVAC. Dylan came out to update the filters and tune up the Carrier HVAC. The builders of my house did a horrible job with the plumbing. It was installed upside down and the screws were never tightened on the HVAC unit. Dylan caught a lot of their mistakes and was quite thorough. These guys have saved me some money and stress! read more

We had used Personal Plumbing previously for a plumbing project and we were very pleased with the stellar customer service and the pricing. When we learned they now also provide HVAC services, we were excited to use them too for this need. Alfredo came out today to service our AC unit and he did not disappoint. He was extremely knowledgeable and thorough as well as friendly. We couldn't be more pleased with the high quality low cost service we received. Personal Plumbing is now our "go to" company and I will be asking for Alfredo by name for each service visit. read more

I live in an old house in an area plagued with plumbing issues. I have had repeated snaking done in my bathroom in the 3+ years I have lived here. It was time to have a camera put down the sewer system and see the problem. I used Personal Plumbing on recommendation of a neighbor who was satisfied with their work. Ramces and David came today to sort out the issue. There were roots, lots of them, in the bathroom area sewer pipes. They descaled the area, ran the camera through the whole sewer system and then plotted out with their scout system the areas of concern. The news wasn't what I wanted to hear but now I know. The immediate problem is solved and I have some time to do my homework on how to remedy the rest of the job. Thank you, gentlemen, for your expertise, time, efficiency and honesty. Oh, and for cleaning up after yourselves!! read more

We are very happy that "Personal Plumbing H & AC" took care of the problem with the heater. Alfredo was a great technician and took the time to trouble-shoot and find the main problem with the unit. Thanks so much J & A Anderson read more

Bob from Personal Plumbing, Heating & Cooling recently sent a crew to install a new hot water heater in our home. The unit was 22 years old! The crew also removed an old solar hot water tank that was out of service and a huge eye sore. The team was extremely efficient, timely, and professional. They cleaned up after their work, which was appreciated. Our hot water heater is up to code, and we highly recommend Personal Plumbing, Heating & Cooling. read more

I needed an emergency plumber and found Personal Plumbing on Yelp. Their customer service was top notch, starting with their service coordinator who answered the phone and kindly and professionally got me a fast, same-day appointment. The plumber and his team quickly diagnosed the source of my leak and made great recommendations for water damage experts, which I appreciated. When I called them back out to install new toilets, they did so carefully and transparently, explaining everything they were doing and respecting my home in the process. They were ultra clear on cost of services, and while they made recommendations, I also didn't feel like they were trying to upsell me on things I didn't need. Everyone I dealt with was friendly and great to work with. I feel great knowing I now have a reliable plumbing service! read more

Our residence pretty much has an annual need to have a drainage cleanout of tree roots within our sewer lines. Over the years we have typically paid between $100 to $350 for a service call depending on the severity of the roots at a given time. Last year we used Vets for You Plumbing and paid around $350. The year before we paid around $200. Vets for You Plumbing has now been acquired by Personal Plumbing Heating & Air Conditioning..... We had them come out to perform our annual routine and were given an estimate of $1,795! The rationale was the technology they used. Although the service representative was very professional and personable, we declined their service and ended up paying for a $95 service call and were still left with tree roots. We have another company that we've used before come today and they normally charge $175 with a 15% senior discount on top of that price, so $155 out the door and roots have been cleared. As you can see, the price difference is greater than a factor of 10. You can make your own assessment....... Really bummed to have lost Vets for You Plumbing and Yogi's Plumbing which have gotten acquired now by this company. read more

Owner made good on all his promises. His employees responded quickly. And efficiently to replace our water heater. This company gets an A. Recommend them with 5 stars. Call them first! read more

Everyone that we've worked with at Personal Plumbing has been prompt, professional, thoughtful, and great at their jobs. The schedulers were very helpful on the phone. When there was a staffing shortage on the day of our appointment, we received a text message at the start of the business day letting us know of the slight delay for our appointment. We really appreciated this level of courtesy and professionalism. The plumber arrived exactly on time and did an excellent job installing our new bathroom sink and angle stops. He was outstanding at communicating with us and problem solving the difficult plumbing structure at our condo complex. We called Personal Plumbing because our downstairs neighbor has used them twice, and each time they turned off our building's water exactly at the times written on the posted notice. This company is reliable! We will definitely be calling them for our future plumbing needs as well. read more

Ryan and Miguel did an exceptional job installing my new furnace and AC units. They were professional in answering all my questions and getting the job done quickly. read more

Michael came out and knew what my issue was right away! He went down the street picked out a faucet I wanted and installed it. Dog friendly too! I told him I'm interested in a bathroom remodel in the future so they do that as well. Thank you read more

Personal Plumbing - Plumbing Near Me - Oceanside, California

We had a plumbing problem that created a big mess for our tenant. Drain stoppage and water over flow. Called a plumber (won't say who) and they came out and started adding up the pricing - quoted us over $6,000 and offered financing plan. Never fixed a thing. We decided to get a second opinion and called Personal Plumbing. Personal Plumbing sent Ryan out and he fixed the problem in less than an hour!!! He showed me what was wrong, cleared the line and was super efficient and pleasant to talk with. Wow! An honest and friendly plumbing company!! These guys are amazing. Ryan is fantastic and I will use them for every plumbing job I have in the future. Great work Ryan!!! read more

A pinhole leak inside a wall - corroded copper pipe plumbing from the 1960s - left me with a demolished bathroom and torn out kitchen cabinets. To prevent future catastrophes, I decided to replumb my house and detached garage. I called Bob Muller at Personal Plumbing, based on exceptional work they've done for me in the past. The six guys worked as an efficient and experienced team, determining the best route for the PEX pipe, preparing access through the drywall, running the pipe and then wrapping it with insulation. They carefully protected my furnishings and floors while working, and removed every crumb of debris when they finished. They did an outstanding, professional job. I can highly recommend Bob Muller Personal Plumbing. read more

Tim came out less than two hours after I called. He quickly diagnosed a leak on one of the lines above the water heater. He replaced both and also found my regulator to be a problem. Too much water pressure. Replaced it. Good service and great follow up to insure everything was done correctly. read more

This is our second visit - the first time was for a broken water heater. Today's visit was due to a blown fuse in our furnace. The technicians are always so pleasant and professional. The prices are very reasonable, and the office staff are very helpful. The technicians arrive as scheduled. We just had the tech perform a review of our a/c and heating systems, and ordered some system enhancements that he suggested. We couldn't be happier with their service. read more