This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

Someone cut my lock and stolen all my package and at least 16 boxes last November. The thief used…read moremy identity to apply a lot of bank loans. It took me several month to solve this issue. The problem is they don't have camera in each hall. So they can't know if someone cut and changed your lock. They say they will have camera next week in the hall but the police told me they won't have camera forever if they say so. And I really can't believe their manager never apologized and feels like it's not their responsibility. Planning to sue them. If this doesn't happen on you, you won't feel how terrible their service is. They earn money so easy that they even can't guarantee your lock won't be cut. Believe me a storage service should have camera and monitor system. Instead only having one camera at the gate. Although they provide a little cheaper price, I really regret choose A-America storage at Pomona. The last thing is the thief has passcode to enter this storage so I'm pretty sure it's their customer or their own people. Who is the next victim? Have you checked your lock has been changed already?

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

This location has gotten worse and worse throughout time, yet they keep raising the prices and its…read morehard to get a hold of anyone, all you get is a Voice recording for Help. The main person in the office is hardly here and when they're here the main door is still closed you basically have to get their attention to assist you. When I was going to enter and he was leaving on his lunch he didnt hesitate to tell me only members using their code can enter, but didnt say anything to the homeless after me. This location is filthy and there's always a problem trying to use a Cart for your items, they used to have 4 when I had a Spot here now I see only 1. I find broken lock pieces in my friends unit, dust, dirt, dead Rats, trash and food. Please don't waste ur money on this Place.

Very good service really fast and helpful management the storage was bigger than expected very good…read moreprice manager on site was very helpful and professional explained everything perfectly

Service and quality is great! Mary & Mathew are just wondeful ! We have multiple storage spaces!…read moreWe are happy with our storage.

Came to this location with a few inquiries. Matt was very informative and helpful he helped make…read moreour decision so smoothly. Mary was very helpful with the registration process and knowledgeable. This location is very well cleaned and the setup of storage locations are convenient with great pricing available.

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

Place is meh. They'll give you good service at first . Once your their client seems as if they…read moredon't want to be bothered when you ask them questions . I'll be moving on soon .

Company claimed they sent me an email when they changed system. Card was not charged because they…read morelost information. Sent me an email on 1/28 to say I was being charged a late fee. Company claims they called me on my old number that I have not had for 4 years. Horrible customer service

Been here for years! Today I brought my sister with me picking up stuff from my storage unit, then…read moreI heard my sister's complaining about her experience with another storage facility in the area. Then I just realized Pomona 71 storage has been trying and working so hard to provide the best service. Anyway, I changed my 4 stars to 5 big fat shining stars! And now my sister is planning to move to Pomona 71 storage!

Naomene is awesome at what she does. Dealing with storage is never fun she makes it a great…read moreexperience. Thank you Naomene for doing what you do!

Management was amazing and made the process so easy to rent a storage. I highly recommend US…read moreStorage in Pomona.

We rented the space for temporary storage to move my kid back to college & we got a sweet deal with…read more1 month free and 1 month of rental to make the process easier. The unit was neat, clean and spacious. The front desk rep. Alejandra was very professional & kind, she made sure we can get the right unit on 1st floor! We think this is the best option for college kids to temp. Storage for each semester !

The staff is friendly and helpful. Easy access, clean, well kept and close to the freeway.read more