I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Excellent customer service, fixed a leaky valve stem for free! Great group of guys who show…read moreprofessionalism! Would give 6 stars if I could!

To start Noah and his staff are great, very pleasant, and knowledgeable…read more I had originally purchased Cooper tires. I had an issue with them not being incompatible with my vehicle 2019 Subaru Legacy (not Discount tire or Noah's wrong doing) My frustration was with no one telling me that i might feel the seam of the tire while driving until AFTER the purchase and install, which would have saved me MULTIPLE TRIPS back to the store and many hours both mine and store staff trying to correct. Overall Noah set me up with Continental DWS 06 which is smooth riding and quiet. He even saved me money in the end and corrected in system to reflect the changes. I am very grateful. HUGE shout out to Noah, and his team. Will absolutely be back

The store manager is always present and very helpful. He is very accommodating in getting me in…read moreevery visit. The technicians are top notch and I like that they seem to be around for a while!

pricey,$30-50 more than others, asked for tire rotation and to top off fluids, NEITHER was done,…read morebut assured it was. Never going back

I have been working with Princeton Tire for a couple of years now, for everything from new tires to…read morepatches to alignments and oil changes. And, let me tell you, Bill and his team are absolutely amazing. They go the extra mile to make sure that people are taken care of. They're honest and genuinely care about people. They also have extremely fair prices (honestly the best I've seen), and when they give you a quote, they stick to it, no surprises. I honestly wish that everyone I did business with operated the way these people do. I cannot recommend them highly enough. They have a customer for life, and I send all of my friends and family their direction as well. Amazing people, amazing business, I'd give them 10 stars if it were possible.

I called to get help with pricing for a tire and the man who answered was very rude and gave…read moreterrible service over the phone. I wanted to replace all 4 of my tires, but if that's how they treat customers over the phone I wouldn't want them touching my car. I'd recommend going else where.

Pfefferle quickly got me back in my van after replacing a cv axle shaft. Easy to schedule, and the…read moreprice was right.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

I was in a bind with a flat tire 38 miles from home, on a Sunday. This awesome shop is open seven…read moredays! A friend at church fortunately had one of those portable inflation doodads, and filled the tire so I was able to head straight to Goodyear. Adam, the service manager, greeted me very cheerfully and I explained my situation, including that I couldn't just leave the car and come back due to the distance. He put me very much at ease (as you can imagine I was pretty frazzled), got my info right away and summoned a technician to take my car to the work area. I was able to relax in air conditioned comfort and even got a free cup of coffee while waiting. Before long, it was announced that the culprit was a leaking valve, which they promptly fixed. It was $25. They also checked/filled the other tires. A couple of people came in to pick up their cars while I was waiting and several phone calls came in. I noticed the high level of customer care that Adam showed to everyone he was dealing with, including me. I have a feeling this is a very high quality operation for purchase of tires as well and they also do other types of auto work. Recommended.

I was disappointed with my recent experience at this Goodyear location. I brought my vehicle in…read morebecause of a nail in my tire. Before removing the nail, the technician did not come to me to explain what they found or ask for my approval. I would have appreciated being shown the nail and having the repair options explained before any work was done. After the service, I asked where the nail was because I wanted proof of what had been removed from my tire. I was told they didn't have it and there was nothing they could show me. That left me feeling frustrated because I had no way to verify what had been found or removed. I also felt like the focus quickly shifted to recommending that I replace all four tires. While I understand that AWD vehicles sometimes require replacing multiple tires depending on tread depth differences, I felt pressured instead of being given a clear explanation with measurements and options. I would have appreciated seeing the tread depth readings and understanding why they believed all four tires needed replacement. As a Deaf customer, I expect to be treated with the same honesty, respect, and clear communication as any other customer. Please don't talk down to Deaf customers or try to smooth things over instead of providing straightforward information. Clear explanations, transparency, and respect go a long way. I also believe one of the employees would benefit from additional training in customer service, communication, and disability awareness. Because of this experience, I decided to take my business to a local family-owned tire shop instead. They explained everything clearly, showed me what they found, answered my questions, and did an excellent job. That experience reminded me how important honest communication and customer service really are.

Awsome guys. extremely friendly and very willing to help. We hit a nail and came to them with an…read moreempty tire and they patched it and filled it for free

From out of state working in the area and was having issues with my truck…read more Kevin Herrington and his men got me right in Diagnose the problem and had it repaired within 30 minutes. Shop was spotless and The employees were professionals

They had me waiting 3 hours for to fix an air leak for one of my tires. The slowest tire…read morediscounters I've ever been to.

I came in for a simple alignment check and was told it would be about a 20-minute wait. Two hours…read morelater, I was still sitting there. During that time, I watched several people who came in after me (and who admitted they didn't have appointments) get taken back ahead of me. When I asked if someone had forgotten about me, I was told there were other appointments in front of me. I understand appointments take priority, but it doesn't make sense that walk-ins who arrived after me were still being seen before I was. At that point, I asked for my keys back. If I had been told up front that it would take two hours, I never would have waited. Giving customers unrealistic timeframes and failing to communicate is extremely frustrating and reflects poorly on customer service. Please be honest and transparent about wait times so people can make informed decisions instead of being left sitting and ignored.

- Great customer service - No appointment needed…read more- $40 fully synthetic oil change (much cheaper than other places) - Oil change took 15 minutes (compared to 45+ mins at other places) Don't pass these guys up!

My husband and I have used this shop on several occasions and we have been repeatedly satisfied…read morewith their service. They are HONEST, FAIR, and FAST. We have always been well taken care of and received great prices on tires and other services. We will keep going back.

I went and had my oil changed and they were able to get me in right away. The whole crew was nice…read moreand very professional. The price was great! The next day, my husband took his car in to get his oil changed. I definitely recommend Christian Brothers Automotive.

From the owner: Professional, ASE certified Master Technicians who perform service/maintenance all on makes and…read moremodels.