I can't say enough about Centrex Pest Control Team. from the moment I contacted them they were…read moreincredibly responsive and accommodating. I called a few companies either the prices were outrageous but also the customer service sucked. I had a roach infestation out of no where I never had it before. I was panicking and stress at the same time. the moment I called a nice lady explain in detail how we can get rid of them. She emailed me a prep sheet and she went over the phone with me step by step. I had a lot of questions and she was so patient with me. I wanted treatment asap. In 2 days they were at my house. They were available the next day but I needed time to prep. A techician by the name of Devin arrived in the window that the lady over the phone Camille told me. He helped me with my pets to take th out of my house and he also explain to me the process. Very nice young man. They said they would come back for a follow up. The first spray was great I didn't see no activity but they still came bat 15 days later to do another treatment. Now I hired them for monthly services. The team is fantastic and their prices are affordable. I recommend Centrex Pest Control. Thank you for your services

I'm leaving this review based on multiple bed bug related visits to my apartment over the last year…read moretreatments and follow up inspections about six total visits overall through my property manager. The biggest issues were professionalism and care of the unit. On one visit, the technician made statements implying I was the source of the bed bugs that I "brought them in." Regardless of cause, that kind of blame felt inappropriate and unhelpful, especially when the problem appears broader than one unit. On the most recent visits, my apartment was left in worse condition than before the room was left heavily disturbed, there was noticeable residue left behind, and afterward I observed damage that was not present prior to service window covering, curtain damage and new scratches scuffs on my wood floors and furniture. This was a stressful experience, and I expected better care and communication especially after repeated visits. Because of the repeated issues, the condition my unit was left in, and the way the situation was handled, I would not recommend this company.

Service is really good. CVA communicated every time they plan to service my house. Technicians are…read morevery knowledgeable.

Needed a termite inspection at a client's home in Santa Clarita. The rep who answered the phone was…read morefriendly, professional, and communicated effectively. The inspection was scheduled for later that same week. The inspector was thorough, and I received the report quickly. Great value as well compared to other companies I called.

From start to finish, Pest Arrest was wonderful to work with. We're new to the area and Kristynn,…read morewho helped us over the phone, was so personable, funny and just an absolute pleasure to talk to. We were on a tight timeline with our 7 day home inspection contingency and needed both a termite inspection and a general pest inspection. She answered all of our questions and got us scheduled quickly and effortlessly. The technicians who came out were just as great. They were friendly, professional and incredibly thorough, checking every nook and cranny inside and outside of the house. We really appreciated the time and care they took to make sure nothing was overlooked. Everyone at Pest Arrest made the process easy and we'd happily recommend them to anyone needing a pest or termite inspection. Great people. Great business.

They were able to come down on short notice to spray my house for ants. They arrived on time and…read morestaff were friendly and great to work with. Will work with again!

My husband and I moved to SCV two months ago -- somehow we ended up with German roaches in our…read moreapartment almost immediately! We have never had a bug infestation and keep our space quite clean, so we were worried they just lived in the apartment complex we moved to. Robert came out and immediately identified the type of roach, explained why it likely happened, and proceeded to promptly take care of our (disgusting) issue. Robert said that these types of roaches are common for people who recently moved or ordered new furniture that comes in boxes from warehouses (where they likely came from). I really hate bugs and having an infestation made me incredibly anxious -- but Robert was super kind and understanding with me every step of the way. He even spoke to me on the phone for 25 minutes after treating our apartment to explain everything to me and make me feel better about the situation. He was super kind, understanding, and patient. I'm currently writing this as Robert came back to our apartment, simply as a courtesy to spray again (so we could have better peace of mind). I'm just blown away by Robert's kindness, professionalism, and my overall experience. Robert and Dewey Pest Control are the best when it comes to pest control in SCV. Thanks, Robert!

I must say, Robert's professionalism, knowledgeability, understanding, experience and patience is…read moretruly top knotch. Robert, Hilda and Tony, you are all what excellent customer service is truly about. Dewey will continue to exceed and transcend like no other because of you all. Thank you! What a gem of a company in SCV.

I connected with Steve after noticing activity in my shed. He responded promptly, quickly…read moreidentified the issue, and executed the plan. He installed wooden barriers around the shed including the roof and integrated grates to prevent reentry. He also identified a problem with my dryer vent, cleared out the debris, sealed the openings, and properly routed the vent through the shed with a clean exterior exit. Throughout the process, Steve demonstrated a high level of expertise and attention to detail. I would confidently recommend him for any extermination or related work.

Great service with fast response. Last min request schedule was okay with them. I would recommend…read morethis company.

These guys are my go-to when it comes to pest control. Easy to work with, no-nonsense approach to…read morebusiness, and most importantly, they get the job done. Susan and her team will take care of any issue involving pests and they make it easy and super convenient to work with them!

Absolutely amazing! Kyle has made our yard liveable. He has killed the umpteen colonies of ants…read morewe had and I no longer walk through spiderwebs!

Just started our service and already noticeable difference with the amount of ants around our home…read more The service guy (I forgot his name ) was super friendly. Best price we're quoted out of any company around us with the most amount of visits. Definitely worth a shot.

Hydrex pest control has always been so kind to me, from the friendly customer service, to the…read morethorough jobs they do. Mike is simply the best, he is so knowledgeable and never skimps on the job, had a scary pest infestation that was giving me anxiety and Mike was out the next day in less than 24 hours bringing me peace of mind. Never did I think that part of adulthood would be having a favorite pest control company, but lo and behold, it's the hydrex team. I've slept soundly ever since.

1st Response Pest Control has been providing amazing, reliable service for my house for the past…read morefew years. They are always willing to help whenever I have any questions in between my service appointments and always go above and beyond to help with any pesky pests.

If I could give 0 stars I would. The only reason I am not currently signed up with my previous pest…read morecontrol who I absolutely adored is because their schedule got full after I left for a year out of state and came back. First of all it took them 5 times coming back to fix the ant problem in the house since the houses in my area are known for that. My previous pest control company it took 1 time! I have a cleaning lady that comes every 2 weeks I keep my house clean so that wasn't the issue. Second this guy jumped my $5k custom gate on the side a couple months ago which he admitted today and since then I have had issues with my gate. I realized he went to my home and literally was going to do it again because my neighbor called. This man is not small man he looks to be almost 300 pounds so all of that weight on my gate I am just in shock a company would even allow this!!! This guy had the audacity to call me and tell me his manager was at the dentist and he had to assist me! Yea right your boss needs to give me a call cancel my services and refund me! I am so over this company! Do no whatever you do /sign up with them! The crazy part is I had to step out of an office meeting to call Jeff and I couldn't remember the code to the gate which was already unlocked but he locked it when he attempted to put another code in the gate! So I told him you know what you need to come back another day! He responds oh well I guess we'll come back sometime in between the valley and here that sounds super convenient! He literally said this so loud that my neighbor heard! Just to add I did reach out to them and the owner called back left a message saying he was going to cancel the account and to take care! They do not care about your experience!

I contacted a company that was highly recommended. They subbed out the fumigation work to Next…read moreGeneration Fumigation. As you can see, this company's reviews are 5s or 1s, nothing in between. I wish I could give them a 5, but I can't. The morning of the fumigation, we asked the person if we could walk him through the house and he said, "No, most people just leave the keys." When we returned, it appeared that they did a really good job. HOWEVER, one of my rings was missing. I won't go into all the details, but I absolutely know that guy took it. I filed a police report, but ultimately the guy denied taking it. Words to the wise: If you contact a company, make sure you know if they are subbing out the work to another company. Also, INSIST on doing a walk through with them and be present when they leave the property. AND take your valuables to a safe place. The instructions talked about tying up your food, but did not mention anything about taking your valuables with you. And the way they talk made me feel like the idiot for even suggesting that we do a walk through. I should not have trusted them as much as I did. It never dawned on me that someone would jeopardize the integrity of their company by stealing from their customers.

We hired Western. They sent this company. There were several guys that showed up to put up the…read moretent. Stayed behind to leave property once they all left. Noticed one of the guys took long to get out of the house. Wish I would have asked him why he took so long inside by himself. Once we were allowed back home, I noticed money and jewelry were missing. Probably was that guy that was inside by himself. So disappointed. Not only were we robbed, but they also damaged the inside of the ADU we have on our property.

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.