Insanely overpriced!! They wanted $500 for two visits to deal with a mouse issue -- far more than double what I had ever been charged in the past or what other service providers quoted when I got alternative bids. I do not recommend this service provider. read more

I can't thank Colin enough for his incredible support. We brought samples down to see if they could identify the bugs we had under a microscope. So many of the pest control companies will tell you what you want to hear just get your money. Colin was up front and wouldn't take a dime for the research and consultation. read more

I have experienced outstanding customer service at Pestec. Had used them for a rodent problem three years ago and I remembered Pedro and contacted him when I realized there were rats in the backyard again-- not unusual in SF. Pedro is so knowledgeable and pleasant to work with! So happy to find his traps full! So cheery about carrying off the remains! He makes all the yucky things disappear. Clayton who does the scheduling is likewise affable and extremely attentive. Pedro and Clayton have made an unpleasant situation as pleasant as possible! read more

Pestec treated my apartment for bedbugs a week ago and I haven't seen a live insect since then. Pestec's employees are environmentally conscious and use pesticides sparingly. They idenfitied the source of the infestation, treated the infested area with cedar oil, used a small dose of pesticide, and recommended taking practical steps like encasing my mattress. The only thing they could have done better is to tell me that it requires two people to encase a mattress. read more

We've had two horrible pest experiences. The first time, we called Orkin, and they basically did nothing, plus the service was expensive and totally impersonal. The second time we called Pestec, and they were amazing. We had a perplexing situation that took a couple of visits to figure out and by the third time the CEO Luis showed up and was determined to find the problem. He ultimately visited us three times and the team (Valentine was also great) worked very hard -- including moving a 25 foot ladder around the entire perimeter of the roof to find and close all holes and busting out a wall to investigate behind it. They were sympathetic and responsive to my concerns and the source was finally discovered and problem eliminated. If you have a pest issue in the Bay Area, this is definitely who you should call. read more

Really nice and helpful. I killed a bug that I thought was a bedbug. I totally freaked out and called Pestec. They said they could inspect my house for a fee or i could just bring the bug by and they would ID it for free. I brought the bug in and they told me it was not a bedbug. But to reassure me they had one of there experts check it out the following day. Sure enough they phoned me to tell me it wasn't bedbug. They could have said they were not sure and charged me $ to come check my place- but they didn't. Super nice and fair. If you want good honest service, go to pestec! read more

A bad experience. Disrespectful and incomplete. Came out several times, had to ultimately use another pest control company. I lost money and time. read more

Pestec seems to have solved our rodent problem. They provided a quote and stood by it. We have a six month guarantee and I expect if we needed them back they would come with no questions asked. I shopped around for rodent abatement companies and Pestec was the most direct about pricing and what their scope of work would include. Thanks! read more

When a friend who had been in town from NYC for a recent visit shared the unfortunate news that she had joined the growing population of New Yorkers who had bed bugs, I about lost it. No joke. My internet searches made me very confident that it was a realistic possibility that a bed bug had in fact hitched a ride in her luggage and was trying to take over my home. No signs of bed bugs in my apartment, no bites, but i figured that they must be there somehwere and I knew I wouldn't sleep until i had this reviewed by a professional. Enter: Pestec...I called, they came the SAME day. Sarah arrived with Lady...the "bed bug sniffing dog." Evidently Lady has been trained by elite trainers and she can sniff out a bed bug, it's eggs or skin that it has shed. After three trips around my apartment, Lady deemed it clear, and Sarah also did a manual inspection of my mattress. Thankfully I don't have any bugs in my place, and thanks to this company, I will be able to sleep tonight =) read more

I called several pest companies, after my neighbors uprooted the ivy in their backyard and sent the resident rats looking for other homes. I found a dead rat on the outside of my house, and smelled the familiar musty odor of a dead rat inside my home. When I saw a small blur out of the corner of my eye, dashing from my refrigerator to the range, I was done! Several pest companies don't even bother handling a rodent problem. Patrick from Pestec came over, educated me about rats...yuck!.... and set multiple traps. He didn't use any poison, which I appreciated because I have a 4 year old in the house. The second visit was to rat-proof the exterior--of a 4 story home. Done! It's been more than six months with zero evidence of any rodents. Many thanks! read more

Darryl is the best. He was so determined and committed to freeing our house of bedbugs... and he did! He's the best pest control guy you can imagine: super friendly and utterly driven to get the job done. You rock, Darryl! Thank you for getting us through that hellish, traumatic experience of bedbugs. read more

Excellent and professional identification of the pest sample with no charge. Haven't made use of their in-home services yet, but they have so far been very knowledgeable, professional, and friendly. read more

Really appreciated the followup which seems to have solved the issue in my yard. Both the Pestec staff via e mail and the team that came again to address the issue were very professional. Thank you very much for your service! read more

Two or three months ago we discovered a bed bug problem in our large San Francisco flat. (I'd heard of bed bugs all my life but never before seen one, much less been bit by them. Yuck!) So we bought some bed bug spray recommended by a local hardware store, sprayed everywhere we thought the bugs might be, laundered all our bedclothes, etc. But nothing worked. The bed bugs happily crawled across the newly-sprayed surfaces. So we called the nearest professional exterminating company. Although they did only large apartment buildings they highly recommended Pestec Integreted Pest Management. A couple of days after my call to Pestec they sent out a knowledgeable technician, Valentin, with a dog trained to smell bed bugs and their eggs. (Who knew they had a smell?) After a meticulous hour-long inspection of the entire flat the technician said that the problem was largely contained in one of our bedrooms. Because bed bugs are so tenacious, however, he recommended that Pestec do a heat treatment of the entire flat, apart from our kitchen and dining rooms. That involves Pestec'c bringing to our place their own electrical generator together with several industrial sized heaters and blowers to raise the temperature in the flat to over 125 degrees from 8 to 12 continuous hours. (Apparently bed bugs and their eggs can't survive temperatures above about 112 degrees.) Before and after the heat treatment, however, Pestec sent teams of two or three technicians several times to inspect every crack and furniture seam in the flat and to use on likely hiding places a spray which isn't toxic to human beings but kills bed bugs and their eggs on contact. Everyone we dealt with in the company -- Valentin, Colin, Maria, etc -- were completely professional and pleasant to deal with. Because bed bug elimination is so labor and machinery intensive the cost of Pestec wasn't cheap; but we believe that they were worth every penny. Pestec left behind 50 or more small bed bug traps or sticky detectors along the baseboards of our place and during the month since they were finished we've not the slightest evidence of the problem, and appear, once again, to be bed bug free. read more

Solved my ant problem after two visits! Excellent service and support. Can't thank them enough.

I loved how they solved my mice problem. These guys know their job. I tried to do it my self with mouse traps but it didn't work. The problem was that one really needs to know where to set the traps in the first place, which requires the knowledge of mice behavior. Anyway, they came, inspected the house, set the traps, showed me what needs to be fixed in the house so the mice can't come back, closed few little holes in the walls, and now the house is clean from mice. I like the green approach, and they didn't use the poison or glue traps at all which was great because I didn't want poison in my house, or dead mice somewhere inside the walls, and I also didn't want to see a mouse struggling to set free from a glue trap. read more

We we're very happy with the service from Pestec. Called them for a potential issue with rats. They set traps, checked for and repaired entry points and checked traps. Matthew H. was awesome! He arrived at the beginning of his 1hour window each of the 3 appointments and was professional and courteous each time. I can't recommend Matthew enough. I will surely call Pestec and request Matthew should I have an issue in the future. read more

Excellent customer service. I contacted Pestec because I thought we had bed bugs. Colin, the office manager was professional, knowledgeable, and patient. I was panicked that we might have bed bugs. Colin thoroughly answered my questions over the phone and my long list of questions over email. The information he provided was very helpful and I can use it to prevent bed bugs from entering into our home. Valentin inspected our home with his K-9. He arrived on-time and explained how the inspection process would work. After the K-9 inspection, he thoroughly checked bed frame(flipped bed frames), mattress, sheets, wall hangings, sofa, all the places that the K-9 suspected of bed bugs. The inspection took about 1 hr. Thankfully, we do not have bed bugs. Valentin was knowledgeable as well and gave me suggestions of what could be biting us since it's not bed bugs. If I have pest in the future, I will definitely contact them again. read more

This company builds the customer's pest control procedure order and plan around when Pestec's schedule has openings and not what would be most effective for the customer's pest situation. Meaning they'll order and time their different visits based on whenever they can fit them in, not on how best to make sure the solution is as permanent as possible. This was literally explained to me by the woman who answered the phone. But, of course, they'll inspect for a fee right away. read more

Hermilio of Pestec came last month to help with a mouse problem. The "arrival window" was 10-12; he arrived at 10 and stayed the whole time! First inspected downstairs unit for mice; set 4 traps (carefully since a dog lives there) and pointed out areas where they could get in that we had missed. Also looked around my garage area and found old rat droppings. Recommended blocking areas inside (block gaps) and outside (vents with chicken wire). He set 4 rat traps. Charged $175 as stated when I made the appointment. He was professional, courteous, helpful. Pestec would do the gap-filling etc. for additional charge but I had my friend do it. I will call them again! P.S.--They use only humane methods--none of those nasty glue traps! read more

Rats are a common creature in the Montclair district of Oakland, and despite my cats, was shocked when one showed up in a kitchen drawer, not just dead (from my cat) on the front porch. Matt at Pestec was absolutely terrific in rooting out the potential entranceways and sealing them up, then helping me make sure they were gone. He was just here and happy to say there's still no sign of the little buggers. Thanks Matt and Pestec! read more

Very happy with their service. We had a run-in with bedbugs last year. It was very stressful. We decided to go with heat treatment because it sounded like the most surefire way of getting rid of them quickly. I think it was the best decision. Everyone at Pestec that we came in contact with was very professional and competent. Most importantly the treatment went smoothly. They warned us that often they find a straggling bug after it is over and that is what happened to us. They came quickly to do a followup spraying and inspection and found no more. There were no more bugs after that. read more

Just spoke to them on phone about questions and she was very nice and thorough.

This is by far the best bug bed /pest control service I have received. I think its important to note those negative reviews were from months ago, so it seems that they have changed. I shopped around before I called Pestec and I couldn't believe how the other companies responded when I talked with them on the phone. When you talk with Pestec, they actually seem invested in finding a solution to your bedbug problem. They were friendly, took their time during their inspection and answered all my questions. I was even able to call them with questions after the inspection was done, and they provided me with all the answers I needed. I am a pretty critical person, but I can't say enough good things about this company. read more

I had a surprisingly pleasant phone conversation with the customer service rep trying to figure out what was causing the bug bites my family and I were getting. The woman was so knowledgable, helpful, friendly and encouraging. Exactly what you'd want in this situation. She put my mind at ease and gave me a clear idea of what my options were, laid out the costs (reasonable) and encouraged me to call back after I'd tried a few remedies myself. I love this place. read more

Great service from Matt Huffman and Pestec ! Really helped with our rat issue. Thanks guys! Marc E.

Colin was extremely helpful. We had an issue and he helped us quickly identify what kind of bug was in our apartment. He responded very quickly and gave us recommendations to eliminate the problem. Based on this experience I would highly recommend Pestec. read more

my hats off to Anthonty Hale he was verry courteous and polite and verry knowlegable about pests. fast service verry easy to talk to didnt make me feel uncomfortable inviting a complete stranger into my home. i called 3 other pest companies and i was qouted the lowest with Anthony. i never yelp any company but affter meeting anthony i feel him and his company deserve for me to sign up for yelp and write my first yelp review. verry profesional outstanding service i would highly recomend Anthony Hale and his services to friends and family. Regards Bela read more

Great professional service. Had them check for Bedbugs after we encountered them during our vacation - wanted to make sure we didn't bring any home. (Luckily none found - had two visits to make sure everything is clean) read more

No basic business sense; communication skills. My physician recommended them. As a small company, their schedule is heavily booked as I could only get an appointment 1 MONTH from the time of calling. Initially, I thought this was a good sign as they must be highly sought for their expertise and execution. During our phone consultation, they sounded knowledgable and well-rounded. They advised me to get the cooperation of all residents in the house for the initial "Bite-test inspection", tenants included. I selected a date and time from their limited options and was told my request would be placed on "Hold" until I provided confirmation of cooperation from the tenants. Prior-hand, I provided them with my address and phone number. It slipped my mind to call back and inform them of the cooperation but they had my contact info. Come the morning of the appointment, I called to check in and was told they "...gave the appointment away". I also didn't received any options from cancelations, despite the fact that I was offered and placed on their "Cancelation list". When I spoke to the morning of, even they admitted it was "odd" they didn't hear back from me. Certainly there is fault on my part as it slipped my mind to call back, BUT they had my contact info! As a prospective client, wouldn't it be helpful from a business perspective to call the client, especially if it felt "odd" or "confusing" they didn't call back after being provided an appointment? Do they understand what putting an appointment on "Hold" means? It means NOT canceling or giving the appointment away without notifying the current or prospective client, especially when offering them that time slot! It seems like initiating and maintaining communications with clients is a MAJOR shortfall of theirs, even with current customers. Do they believe calling is taboo, a practice used solely by telemarketers? Perhaps if they hounded clients, current or prospective, it would be, but what about a SINGLE CONFIRMATION OR FOLLOW-UP CALL?? What a disappointing, waste of time!! I ended-up calling another company that had MORE APPOINTMENT OPTIONS and charged HALF THE PRICE! read more

When I moved into my new house, Gabe provided me with a huge amount of information about the pests that I might encounter. He provided me with a thorough inspection and let me know what, if any, pests we had and how to control them. I felt that Gabe was very knowledgable about the different pests there were and using both his beagle and his own eyes, was able to provide me with much needed information to help me feel secure in my new home. I would recommend Gabe to any of my friends and family! Thanks so much for your help!! read more

I have to echo Abby M's review. These people are nice in person and act like they care, but once they've made their initial visit and collected some easy money (I mean, seriously -- $300 or so for a 20 minute visit with a dog and putting down some traps?), they ignore you. It's been two months and we've gotten no information beyond what they told us on the initial visit (which was, basically, nothing). They picked up our traps.... then we waited a couple of weeks, called them for results, and found out that they hadn't even sent the traps to the lab for review. Then we called a couple of weeks later.... and the technician we are dealing with was "at lunch." No call back since, despite leaving numerous messages and even telling them that my family (which includes a 19-month old baby) is "getting eaten alive." read more

The service provided by the technician, Pedro, was through and helpful. The billing however, leaves a lot to be desired; I paid by check twice, in full, when technician finished work. Twice, I have been sent bills afterwards; this was only corrected when I called, again twice to straighten out matters. Here's to hoping that I don't get sent a third bill or a notification that it's been sent to collections. read more

We moved into a rental house and began getting bitten. We thought it was bedbugs and called Pestec to perform a canine inspection. The inspection yielded no evidence of bedbugs, nor did the sticky traps the Pestec rep put around the house. When Ben McCorriston came to examine the traps, I mentioned the garage and he went down to look at it, and discovered rat droppings. He identified the type of rat and told us how Pestec would proceed, without pressuring us to hire Pestec. He returned later at our request and performed a thorough examination of the property, identified several possible areas where rats could enter the house, told us where to cut back trees and shrubbery, and put traps in the garage and attic. He stayed in touch with me by phone and returned two weeks later to check the traps. There were no rats, and no more droppings, but we were still getting bitten. At that point, he put a very light insecticidal dust in the two rooms where we slept and spent most of our time. A week later, the bites stopped. I was impressed with Ben's knowledge, his reliability, and his skill. He had to reschedule with us, but he called, gave us plenty of notice, and had we been having more problems, would have extended his work day to come. We were lucky that we only had a light infestation. We were also lucky to have Ben McCorriston provide our services. We don't want more pests, but if we do, we'll call him. read more

This review is based solely on my emails back and fourth with Britney. She has been wonderful! I am petrified of bugs and recently received some bites while at work. The type of work I do had made me very fearful that my employer may have bed bugs. I, of course being that those little bastards have been my worst fear for the past couple of years, have convinced myself that I now have them. I have been emailing Britney back and forth for some time now and she has been so wonderful, patient and helpful. Their company hasn't even received a cent from me yet she had taken the time to give me advise and hasn't even once tried to push their services on me. I haven't decided to hire a professional or not yet because, let's face it, there's a chance my fear has taken over my brain. I'm telling you right now though, if I do decide to go that route, they would be the company I would hire. If they care that much about random strangers that aren't paying them, then I can't even imagine how wonderful they are to the people that are paying them. Thank you for helping me slightly keep my sanity! read more