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    Pet Emporium

    4.0 (88 reviews)
    Closed 8:00 am - 3:00 pm
    Updated a few days ago

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    Services - Pet Emporium

    Bath and groom only

    Pet boarding

    Full grooming

    1 More Service

    Pet haircut

    Pet Emporium Photos

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    Recommended Reviews - Pet Emporium

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    Pet Owners Beware! I am convinced this place abuses animals! I took my dog there for a wash and cut, and when I picked him up, I noticed that he could barely keep his right eye open and the upper area of his stomach near his left leg was red. I immediately sent an email since the company was closed, but received no reply. I called first thing in the morning, and the lady I spoke to was beyond rude and held no accountability for the company's mistake. Instead, she told me I need to give my dog CBD for him to get washed and mentioned she was going to call me because he was being difficult to get his nails cut. When I asked why she didn't mention he was being difficult to cut, she stated, "That's his normal behavior, I believe, but I don't groom him that often." What? She then said the bruising was from the harness as they hang him. Mind you, I had NEVER had any complaints about my dog from this company until I brought it to their attention. She stated it's not her fault that a dog is difficult to groom and she doesn't care about the bruising and his eye, and she will not be providing a refund. Now you tell me, should a dog be coming back bruised up and unable to see from a simple groom and bath?

    Pet Emporium, WORSE GROOMING SALON FOR ANY PET SPECIES! My puppies corneas of both eyes were burned due to extreme heat from the dryer when she returned home from being groomed! We Rushed her to the emergency room, and the ER veterinarian said that because of the heat from the dryer her corneas was ulcerated, from being burned a yellow layer surfaced over her pupils and the sclera of both eyes; The ER veterinarian also said that shampoo couldn't ( DID NOT) do this severe damage to her eyes! Jenny the owner denied having any knowledge of it, although, she was the one who groomed her afterwards. My puppy eyelashes were cut nearly off trying to hide the damage to her lids from them burning. I called Jenny and asked to please tell me what happened and she stated she wasn't in there and she didn't know. Our appointment was for 8:00am with only one other dog with ours! My husband picked up our puppy and the owner Jenny stated she's been rubbing her eyes in the cage! Our puppy is a golden doodle, with huge, hazel light eyes, and long eyelashes. Her eyes were not itchy, red, irritated, or draining when she left home, matter- of-fact she had been washed by Emporium's owner ( Jenny) less than two weeks prior to this event happening on 10/05/24 . I started bringing her more frequently, because the owner started our puppy didn't like her paws to be touched. When my husband made it home with our puppy I saw instantly that something was wrong and her eyes were shut and extremely tender to touch, I looked in her eyes and they were bloodshot red, she screeched out in pain when touched! The gross abuse and neglect of our 20 month old puppy in the care of the owner, and her employees were malicious and inhuman! Any species, being burned alive would have been vocally suffering in agony. ABSOLUTELY NO WHITE IN HER EYES, ONLY BLOOD RED AND YELLOW EYES LIKE SOMEONE WHO HAS SUFFERED FROM JAUNDICE! PLEASE DO NOT LET YOUR PET BECOME A VICTIM OF ABUSE AND NEGLECT! The owner lied and said my husband looked in our puppies eyes and they weren't red, she thought I was at work like most weekends because I didn't bring her or pick her up, she denied that she wasn't aware of our girls eyes when she said that she was scratching at them after the grooming ( Jenny was the one who styled the hair cut) as she waited in the cage not even for 30 minutes, once they called for us to pickup our pup, my husband went immediately to pick her up. Jenny ( the owner) statements conflicted with one another when I questioned her about what happened . Not only do I believe she knew what had happened, she did not care, she did not express remorse, or concern for our puppies well being! Not only did she get the $120. 00 dollars each time, we also tipped $15 at least, so that our girl would be safe and well taken care of, when we're not there! Nothing can change this outcome, except eye antibiotics 3 times daily, pain medication twice daily, anti-inflammatory meds twice daily, a cone 24/7, follow up appointments with the veterinarian, finding a qualified groomer who cares for the safety and wellbeing of animals, someone have a conscious not to harm, and willing to take responsible for their actions as a owner of a business if something did occur.

    Ronnie in his way to the vet March 29th 2023 after being groomed with Emporium Pet Grooming

    Just picked up my two cats and noticed one of my cats can't keep his eye open.. I called asking if water might've gotten into his eye and they denied it saying they use muzzles on all animals, but my cats eye is clearly irritated from something..?? The eye keeps watering up and he can't keep it open. Emporium said they don't clean the cats face, but when I got both of my cats their faces were all wet. I ended up going to the vet the same day and my cat had a scratch on the surface of his left eye. Jenny tried to bribe me by saying take down the review and we will give you a credit, but I refused.. She was yelling on the phone with me about how the cat scratched his own eye.. Won't be coming back here and the attitude on Jenny was extremely unprofessional and rude. Do not come here if you care about your pets.

    Diors happy self

    Diors fist day at this place He loved it , I was so happy I found this new place ... coming back in 6 weeks thanks for all the hard work

    Shadow, don't let those blue eyes fool you he's a fighter.
    Jenny T.

    I have been bringing my Simba & Shadow here for a few years and love the way Jenny and her crew shave my boys. I have tried some other people here and there and always go back to Pet Emporium because they are the best. Shadow always gives them a hard time but in the end With all the fighting he does I think he's happy to be naked. It's well worth the money and. I moved north and now I'm traveling a lot further just for their good work. Thanks Jenny & co you're great. Jenny

    Rene E.

    I used Pet Emporium for Pet Sitting. Not only was their service affordable, it was top notch. The employee that stayed at our house (all day and overnights were important at to us) was fantastic. I would use them any time. I felt comfortable knowing our pets, two dogs, a cat and a parrot, were being cared for in our own home. No extra stress on our pets. I know I am not allowed to use names in my review, per Yelp's Terms...so I won't. But the owner of the business and employee who stayed with my babies are wonderful. This business is an asset to Forest Park. I feel like I can actually take a vacation, and it's been YEARS since I've felt that way. Thank you both so much!!!

    Lucky the Tibetan Terrier after his grooming.
    Susy D.

    Took my bosses white Tibetan Terrier in to get grooomed because after a week of runing around in my back yard while dog sitting he needed a good grooming. Pet Emporium did a GREAT job! Quote from my boss "he looks darling!" Also brought in a stray cat that followed me in to my home this past fall on a cold, rainy, and windy day. I just couldn't put her back out in the streets so I got her checked up at my vet and took her to Pet Emporium to get fully groomed and again they did a GREAT job! I am completely satisfied with their services and friendliness.

    Chloe

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    Got our dog groomed on a reasonable future date for a fair price. Grooming was well done, too.

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    1 year ago

    took my boxer and cat for basic grooming. both came back looking and smelling wonderful. will definitely be back

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    6 years ago

    This place is wonderful. I have a cat and have to take him to get groomed every few months. They take great care of him when he is there.

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    Page 1 of 3

    Ask the Community - Pet Emporium

    Review Highlights - Pet Emporium

    Jenny the owner was wonderful from making the appointments to the actual grooming of my two dogs Barney and Betty.

    Mentioned in 21 reviews

    Read more highlights

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