I should have gotten the young man's name but unfortunately I didn't. If I see him again, I'll update this review. Let me just say though I am never disappointed with the bath! He was so attentive with my dog, and I really appreciate that. My dog is the sweetest, but he struggles with separation anxiety, and this young man handled him with so much care and patience. I'm genuinely thankful. Thank you!! read more

I went here looking for some new dog food for my pup who is a senior now. The staff here are so nice and greet you when you come in and they guide you through options depending on your criteria. I appreciate their willingness to explain things to us as we were figuring out what dog food makes the most sense for our pup. The store is well stocked and clean and there's even a dog wash station and a room in the back for training. They carry only the top tier brands so you can be sure your animals are being fed quality ingredients with little to no fillers. I will come back just for the customer service atmosphere alone! read more

Being brain dead, I trusted my GPS to take me to the nearest Pet Food Express with a Dog Wash. Not paying attention to where I was, I realized when we arrived that it had taken us to a different location from the one that I had expected. Silly me. But the ratings were decent, and the store was clean, so why not? The only whine that I could think of was that the bathing collars were kept behind the counter and were not self-service as at another store. No big deal. We already had tokens, so we took a station and once we got our Princess situated, proceeded to get her clean and spiffy once again. She, of course, did not enjoy the ordeal, but somehow managed to survive it. With apologies to whoever had to clean up after the hurricane.... read more

Love this Pet Food Express in Danville. My Vetinary office is right across the street and came to stock up on some litter after my appointment. The customer service is amazing and greeted me the moment I walked inside the store. I love that all the workers own cats since I'm a cat lover myself. Jordan and Lydia were so helpful and answered all my questions. Jordan even helped me load all 8 bags of litter which I appreciated. Will definitely be back! read more

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Everyone is friendly and helpful. My dogs love to come visit here. We love this store. read more

Pet Food Express - My dogs! - Pet Stores Near Me - Danville, California

Super friendly staff that helped me filter out what to get for my pupper. Got myself some puppy kibble, chewies, cbd treats, and enrichment toys. read more

Pet Food Express is hands-down the best store for pet food and supplies. I had no idea until one day a couple years ago when I dropped in for some supplies. I figured it was just like the Petco, but it's soooo not. Since that day, every experience I've had there has been extremely positive. Today was no exception. Rachel (who has helped me many times before), Lydia, Lisa, Noah and Ashlyn were working, and they were so helpful, knowledgeable and attentive. So often these days I hear about how hard it is to find good people...or even to find average people who just want to work. Pet Food Express should market their formula for finding and training people because it's unsurpassed. The service level is seriously Disney level. If I am in another area and need something for my pups, I always look for PFE first. It's as close to a small town feel with big town inventory that you can get. It may sound crazy that I'm making such a big deal about them, but it truly is rare to find such consistently incredible people. In addition to the customer service, they have a lot to choose from and a very generous return policy if something doesn't work for you pet. Today they even gave my little dog some dog ice cream for his birthday! I tell people all the time that there's no other place they should go for their pet food, treats, toys and other essentials like sweaters! read more

I'm a 5+ year regular at Juice Zone (sorta next door, like 2-3 doors away). The last few times I got a smoothie I stopped by here as well with my dog, Loki. I don't always buy something but they are always really nice here. Today I didn't buy anything but they do have good products. I bought a sport collar from here a few months back. We got free treats but my dog was hesitant so we also got a free paper bag to take them home! Will be returning every time I go to Juice Zone! My parents live in San Ramon and I am moving to Saint Mary's in Moraga soon, so maybe at least once a month? We'll see! read more

Pet Food Express - smoothies and dog treats (in the brown bag) - Pet Stores Near Me - Danville, California

Very nice pet store, fully stocked and friendly staff. The self-service wash bays are the best! Shampoo, towels, dryer and cookies all provided. Why make a mess in your bathroom, or subject your dog to cold water outside, when you can bathe them yourself comfortably, and leave the mess there...Well worth the cost and far less than a groomer. read more

Pet Food Express - Dog Bathing Area - Pet Stores Near Me - Danville, California

I checked my receipt today and unfortunately, I do not have the name of the woman who helped me but she was amazing! I can't thank her enough for her help! Family Dog Rescue gave us a 20% coupon when we adopted our dog-son Benny over the weekend. I walked in a little lost and it must have shown because my sales person walked up, directed me where I needed to go and helped me make purchase a few things for our dog. It was very informative and helpful on finding what I needed and what is out there. Benny has been set up with a new harness (it's recommended to bring the dog in, but I wasn't sure how he would react, for sizing), snacks (buy 3, get 1 free), toys, grooming supplies, etc. I left feeling good about my purchase and raved to my husband how great my shopping experience was. The only weird thing about the layout is the store entrance - I assumed it was near the Starbuck's entrance, but it's more off to the side of the building. The layout inside the store is fairly easy. I will be back because I need dog shampoo and a name tag! read more

What a wonderful store! Not only is it well-supplied , clean and organized- the staff go above and beyond for their customers! Lisa and Lydia are wonderful , friendly and very knowledgeable! They know the pets and owners so well and take time to answer questions. I love the way they greet the dogs (by name many times) with pets and treats -It's like their own neighborhood Cheers! All the staff is wonderful! I wish more store were as friendly and helpful as this one! read more

Premium brand could use some improvement in the packaging. The bag was torn while trying to open. Please forward the feedback to the brand. read more

Pet Food Express - The bag was torn while trying to open - Pet Stores Near Me - Danville, California

After researching online this a.m. for hours looking for better dog food, (nutritionally & cost effective), I decided to see what I could find locally without shipping, and all the online gimmicks. I started at Pet Food Express and did not have to go any further. The girls working there were amazing! I've gone to so many pet stores in the past 10 years, fancy ones included, and I've never found the staff to be as knowledgeable as Lydia, Lisa and Rachel were. They were so informative, helpful and patient! Especially considering that I wasn't the only one in the store. Needless to say, I'm quite excited abt my purchases and know that my fur-babies are definitely going benefit from this visit! read more

Would come here all the time to get all my pets food and do all the washes here. Today we come in as my sons getting the dog prepared for the wash the guy at the register says just to let you know we close in 10 minutes. I said ok how long is the wash he goes 25 minutes but we close in 10 minutes so you have to get out. I was surprised by this customer service. You could have told my son sorry it's passed bath times and not let him go get him prepared and than shut me off like that. I'm glad their is a Pleasanton location because we won't be coming here again! read more

I have always had positive shopping experiences at Pet Food Express. I want to share a "special thanks" to Nikki & Austin at the Danville/Blackhawk location. I was interested in buying litter that exceeded their current inventory, so they made the extra effort to track down and pick up the extra items from another location. My order was completely filled the following day. So pleased with that level of support and service! Will definitely buy future pet supplies from this (and other) locations. Thanks!! read more

Wonderful staff! Helpful! Kind. Always greet when you walk in the door. I was going to post a bad review for their sister store downtown bec they were so rude to me just now and I decided --- no, I rather go to our neighborhood store and post a positive review about the people who have cared for our pets for 15+ years. Thanks! read more

Wonderful customer service! Every single time I walk inside I am greeted with smiling faces that welcome me instantly. This particular Pet Food Express location is by far my favorite place to get toys/food etc. for my cat (Princess) and dog (Coco). Love everyone who works here!! I am also appreciative of the Black Lives Matter sign that was placed out front. Happy to see a business that represents the good in society! Dallas Oliveira read more

Pet Food Express - Princess - Pet Stores Near Me - Danville, California

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I could have sworn I already wrote a review, but I don't see it so here goes. Rachel, Lisa, and really the entire staff at this location, are simply amazing. Everyone here is knowledgeable, friendly, warm, and caring. This location, and the dog park, are the only places where my dog whines everytime I drive past. The prices are pretty good, but it's the people that keep me coming back. read more

Rachel is absolutely phenomenal! She truly cares for animals and their well being. Her knowledge is extensive and you can tell that her heart is with every four legged soul that she encounters. The guidance she gave me in regards to a stray cat was priceless and saved his life! We need more people like Rachel in this world to make sure our furry family members are taken care of properly and correctly. Thank you so much Rachel for being an incredible human being! read more

I just wanted to say that Lydia is the best!!! We usually go to the store in Danville because it's just off the freeway, but every time I remember to come to this location I am impressed with how great the service is and how friendly and helpful Lydia is. Thanks! read more

Lydia, Rachel and Lisa are like my pet family. They guide us on products and bath advice on what soap works best. I'm a regular customer and love coming to see this trio! read more

Come here for five-star service. I visited last night in search of something to help my dog's stool issues. Immediately, the staff person behind the counter greeted me and asked if I needed any help. I told him my dog had diarrhea and he showed me to the right section, advised me on a treatment solution and even pointed out cans of pumpkin purée for overall digestive health. Great customer service from a knowledgeable staff. read more

Used to love Pet Food Express. Just went to buy 4 bags of my First Mate kibble to use the Buy3Get 4 that has been a staple promotion at PFE forever. The store only had 3 bags, I asked if they had another in the back, as I wanted to get the Buy3 Get 4. They did not, and they used to honor the promo if they did not have a 4th in stock. But that just changed. Very unfortunate. I will not be buying my dog kibble there anymore. Just lost a good customer. read more

Kathy and the rest of the staff helped me and my daughter take care and bathe an abused stray that o found in the road. I will always bring my business here now on! Cathy gave should great advise about products and the rest of the staff helped as well! read more

I am a crazy cat lady - there I said it! The Blackhawk Pet Food Express has been a godsent for my three blue eyed cats. Well I am slightly prejudiced because Rachel Russel works there and gave my family the love of our home - Ignatius and then his two rather eccentric siblings Indigo and Banksy. Rachel knows about cats, from the week old babies to the seniors. She is your go to lady to find out anything you need to know. read more

Pet Food Express - Pet Stores Near Me - Danville, California

Lydia is the best! I drive past the closer store to my house in San Ramon to come over here because the staff is so knowledgeable and helpful! read more

This is the best pet store around. Big shout out to Rachel and Noah. They are always super helpful and upbeat. Kudos to the rest of the team as well ... Lisa, Brian, Austin and Mike. They never steer me wrong. Super great store, even super greater people. read more

Pet Food Express - Pet Stores Near Me - Danville, California

By far the best pet store around! Everytime I come in, I am always greeted me with a hello and a smile. Everyone is always so helpful, especialy Rachel. Her recommendations have been accepted by my cats (Azrael & Mazikeen), and if not, I can return/exchange the item if needed. I also love that stories of my kitties are welcomed. Rachel and I have exchanged many experiences and I have learned al lot from her. I have been to other Pet Food Expresses, but Blackhawk location feels like home. Love them!! read more

This was the best experience I ever had at a pet store. So happy I decided to go here instead of the usual Petsmart or Petco. I was greeted right away by Rachel. I had the thought of wanting to start my Frenchie on a raw diet and she happily helped educate me on the different raw food options they had. Daniela was also great at answering my questions on different treats I can give to my dog to help entertain her while I'm working. I was able to pick up both items I needed and felt good about my purchases. Rachel let me know if the items didn't work out I could also return and they donate them to local dog shelters so they don't go to waste - love that! The customer service was amazing and the staff was super knowledgeable. Will definitely be coming back! read more

This review is for Lydia she is the best . I am grateful for the help she gave me when I came to this store . Kind people still exist . She also helped me outside with an issue I was having. Lydia is awesome and Pet Food Express is lucky to have her. read more

Awesome store. Extremely friendly and to top it off extremely caring to the pets. Today, I saw them save a pet that ran onto the road and the staff: Lydia, Lisa, Rachel and Bridget jumped in along with a couple of customers and a police officer swung into action to ensure the dog was safe!! Well done folks!! read more

I cannot say enough about the staff at this Pet Food Express - Lydia, Austin, Rachel and Lisa are always so friendly, kind, extremely knowledgeable and so patient. They go above and beyond in explaining the products and what would be best for my pup. I trust their advise 100% - everything they say is backed up with research and experience. Luca and I love coming to this store. They are seriously the best team! read more

Someone give Rachel and Pops the Cat a raise, because they were so helpful and amazing. Rachel is seriously good vibes and helped us find the perfect items for my four pup crew. We will be back again! Cheers read more

The employees at this store are amazing! I have been going to them for many years and they always have given me the best advise. Rachel and Lydia were incredible helpful today with yet another question about one of my dogs. Thank you for hiring quality and knowledgeable employees. read more

This is a review for a same-day delivery. Not sure whether it came from this store but this is the closest to my location. We forgot the dog beds when we headed out for the holidays. I ordered two dog beds in the morning and they were delivered by noon along with a thank you card and a holiday treat for the dogs. The beds were very fairly priced and the dogs are already in love with them. Excellent product and excellent service. Thanks for saving Christmas for my four-legged babies! read more

The customer service at this store is nothing short of awesome! Lydia was super helpful with my exchange, had great recommendations, and offered samples to try. Why can't they have this kind of service for human stores! Thanks Pet Food Express Danville! read more

Used to be my favorite pet store. Of course they are pricier than a large pet stores chains, but people who use to work there, their knowledge, friendliness, sincere love to animals was worth the price. They went above and beyond.. But this was in the past... When I walked to the store there were numerous associates in the store and no customers but nobody was offering assistance despite I was struggling with my pets and unruly shopping cart. The young man who was acting like he was in charge took the cake: his attitude was that helping costumers and being friendly is above him. read more

Dear Pet Food Express, My name is Penny and I'm typing this review with my paws so please excuse the typos. I wanted to say thank you. Thank you for my bakery treats that are shaped like footballs, baseballs, etc that looks just like frosted people-cookies. I hear from my owners that they are on the expensive side but I'm cute and I deserve delicious treats. Also, even though I hate taking baths and cry the whole time riling up the other dogs, I do appreciate the self-service pet wash you guys have going. My baths are way shorter since the shampoo is built into the water sprayer and I can shed as much as I want in the tub since my fur isn't going down our home drain;) At $15 bucks a wash, I hear this too is expensive however I'm worth it and I don't care about money since all I do all day is look cute and sleep. The people that work your store are all very nice to me...They are always happy to give me a treat if I do a good "sit" on command (easy-breezy plus I do anything for cookies). And they really know their stuff too. When my owners have questions, all they need to do is ask. So keep up the good work Pet Food Express! Love, Penny read more

This store is simply Amazing. Every time I visit this store I feel very comfortable with my shopping experience . Very knowledgeable and considerate staff. A special mention to Rachel . She takes the time to listen to my questions and provides all the options available for me to choose from . Such a wonderful staff . Even at the end of the workday they exhibit so much of energy and willingness to help. THANK YOU. read more

This is a fairly new location near the corner on Crow Canyon and Camino Tassajara. The employees are very friendly and helpful. My mom asked for directions somewhere and one of the employees actually printed her out the directions to take with her. They have a special on most of the canned dog food - buy three cans get one free. My brother buys his dog food here. They also have a great selection of dog treats, including a salad bar style dog treat bar where you can mix and match individual treats for your dog to try. There's a self service grooming station in the back with all kinds of extras (see my pictures). It's a nice little pet food store. read more

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