I have been a client here for years, old building, new building. I have wondered to myself how they do it all with just a few employees. But they do it, and they do it very very well. The new facility is a tremendous improvement. My dogs are much happier. I recently looked over the boarding area, which is very close to all the other areas. The 'condos' are huge, with plenty of room for both my dogs, with an 'outside' potty area, with the fake grass. I will have no problem leaving my dogs here for several days at a time. During the day, your dog/s are out of the 'condo' and into the doings of the doggie day care. At night, they have their own place. OR they can do the 'slumber party' area, where the employee spends the night with about a dozen dogs max, just hanging out with the human and the other well behaved loose dogs. So, you have the choice. If you have a dog that prefers human contact, well, your dog can have that. If your dogs have different preferences, you have that option. ALSO, there are slightly smaller digs for dogs that don't need the roomy condo. It is so beautiful, it's just about unbelievable. But believe it!! This is how I would do it if I was going to have a dog friendly paradise. Compared to the Canine Club? Well, I love the philosophy over at the Canine Club. But I don't think the dogs there are having as much fun! Frankly, I love both owners, but I take my dogs to The Pet Playhouse.And now the play house is something to bark about. It really Does Not Get Any Better Than: -- THE PET PLAYHOUSE !! read more

I found this place to be deceptive, very deceptive. 1. Dogs are not well monitored and in fact are left alone by humans for too long. 2. Cage free boarding sounds very appealing, unless you know about dogs and behavior. Sticking dogs that don't live together in little rooms is so far away from normal dog behavior, it creates stress. In an artificial environment like dog day care, where the dogs are left unmonitored (see #1) for any period of time, this is so dangerous. 3. the touting of cage free boarding as being a "good thing" indicates the very basic ignorance of normal dog behavior by the management of this facility. Being ignorant of normal dog behavior isn't a good basis for me to feel face leaving my dog in their care. Re: the new building. Still not enough humans to watch dogs and keep them safe. Whoop de doo, they have a new building, but they still don't have any dog sense or know what the heck they are doing. The most dangerous thing to dogs is people with a little knowledge who believe they know more than they do. I wouldn't touch this bright shiny building with a ten foot pole, and if they come near my dogs, I'll drop kick them to the sidelines. I'll stick with the folks at The Canine Club every day. read more

I really like this place, great environment for dogs. I bring my dog here at least once a week for play time. Doggy day care is not nearly as expensive as people make it out to be, and worth it in my opinion. They are really good with the dogs, and very knowledgeable. They actually really helped me in terms of some training I was having problems with.... acting out on walks mostly. The inside is professional looking. Clean and orderly but not a clinical feel like at the vet. Thats how I know my dog likes it there is by the reaction I see...... TERRIEFIED to go to the vet, but always eagar to get into this place :) I trust them with my dog for boarding also, and I've always been satisfied with my experiences. I'm very picky when it comes to my dog, but I know they take great care there. Also I must advise you to buy the duck breast dog treats if you go there.... cheapest I have found in the area. Like under a buck for a bundle of them. They have other cheap treats too, but the duck breasts are what my dog would do anything for. Also during the holidays like fathers day and christmas the dogs make crafts for their owners! read more

This is by far the best day care in the Reno/sparks area. When I moved here I made sure to check all the day cares out. THis place is really nice and fun and my dog loves it. The staff is nice, and where the dogs play is huge. It is very bright and sunny too, which is one thing that made me feel comfortable. They have nice turf stuff so the dogs arent on the hard floor all the time. The thing i was most impressed with though was how clean the place was. All the other day cares I went to smelled horrible, and needed some good cleaning. Also at this place they have a ton of room to run around outside. Im not sure about that other review, because its definatly not the experience you get when you tour the place. Ive been there many times and there are no small rooms and they have plenty of workers in all of the play rooms all the time. Maybe that person had only been to their old facility which was smaller (but ive never been there). They dont have a web cam like another day care does, but this place is still the best place you could take your dog. Its really cool and spacious. read more

I have used this facility three times. I have three JRT's. My male is anti-social with other dogs, he is 11. I have a 17 year old female. ...and lastly my baby girl who is 7 and blind. She needs 3 different drops 2x per day. It is hard for me to leave them because they are a handful and also because if Darla misses her drops (time frame involved) then it could mean her having to have her eyes removed. When I left them the first time I was very pleased with the care they received ---but Darla did not need eye drops then. The second time I was so overly worried that her drops would be missed, but had to go out of town and there no way around it. When I picked them up, I received a report card on all three dogs. On it was the date and times the drops were given (done at the times I requested). Their feedings, if they ate or not. How their behavior was, etc. I felt at ease knowing they were well cared for. I now revolve my time away from the city depending on weather or not I can board them here. I won't use another facility. read more

I have no hesitation in recommending Pet Playhouse for daycare and boarding. I have been bringing my dogs here since 2003. My current dog is a young, energetic, people loving mutt. I adore getting the report cards at the end of the day that tell me he was happy and loved being outside, playing with friends and snuggling with staff. I know he is being well cared for and protected. He has boarded doing the slumber party option and when I picked him up, he acted like I was never gone. The facility is clean and spacious. Dogs have both structured and unstructured play, indoors and out. The staff clearly like working with dogs and I am treated very well by all the staff. My dog wags his tail whenever we pull into the parking lot and I can go to work knowing he is being well taken care of. read more

My experience with the Manager has left a really bad taste in my mouth. I will never consider taking my beloved dog here. We were there to buy dog food and in the past one of the employees gave us (a Military family) a discount on dog food but today the manager was there and when we inquired about it she became very hateful and told us, the customers, that this person that gave a military family a discount would most likely lose her job over it when she saw her next. What kind of a manager or even a good soul would say that in front of us. And she seemed to enjoy the opportunity to show her true colors with a very nasty condescending smirk on her face. She could have conducted herself in a far more professional manner. read more

I am a new customer, been bringing my dog for a couple weeks now for day care. Pretty spectacular place! My dog is a puppy and gets so excited to play with her friends there. One of the main reasons I decided on this place is because I do feel really safe leaving my dog. I know they make sure to only enroll dogs that are social and safe around other dogs. The building and everything is another perk of course because it looks so fun. But no matter how big and fun it looks if I didnt' think my dog would be well cared for I just wouldn't bring my dog there. My dog actually made an Easter paw print craft for me the other day! Just like in child daycare! read more

I think the staff at Pet Playhouse in Reno is awesome, I was having trouble with my connecting flight to get home in time to pick up my two dogs, every time the plans changed I called to let them know and they were very understanding and compassionate and had a place to keep them overnight as I wasn't going to arrive until after pick up hours. My two dogs are everything to me. And the flight plans had become very stressful and tiring. I was so thankful for their concern and caring about the whole situation! I've used the facility twice now and plan future arrangements there when the need arises. I highly recommend them! read more

This place is amazingly awesome. My dog gets excited to go & runs right up to the door. When I pick her up they give me a full report on how she did, when I call to check on her while she is there they are kind & let me know how she is doing... My dog seems to have a good time as she is anxious to go there & when she comes home she is happy then goes to sleep exhausted. They always have staff in the dayrooms to monitor their activity & keeps dogs happy & safe. The place is always clean & bright.... I can't say enough good things about this place.. Oh, the staff is awesome. read more

I love Pet Play House! My dog is so happy to go and he always comes home happy and tired. He knows I am taking him to have a good time as soon as he sees me pull out his velcro collar that he wears there! He starts jumping around and barking. The dogs are always safe and well taken care of. The owners and employees are so sweet. We came from a city where a chain/franchise daycare was the best option there. I didn't know what we were missing now that we are at a locally owned mom and pop type place. The personal attention to each dog and customer is great. read more

I have a rescue dog who was not socialized and was fearful of people and other dogs. After working with her for a couple of months, I gave Pet Playhouse a try. She must have been introduced to the group gently because she got along with the pack. Yes, she's happy to be 'released' at the end of the day, but she's also always happy to go to Pet Playhouse. She recently spent a 'slumber party' weekend there. I am grateful that she was exposed to so many dogs under supervision. She is now so much more confident with dogs we meet while walking and hiking. read more

We absolutely love pet playhouse!!. Both my dogs go almost daily and have been for over 3 years now. Lisa, Bill and Flo are some of our favorite staff, but overall everyone is exceptionally professional, kind, compassionate and very well trained. The dogs get to do holiday arts and crafts and get gentle obedience skill training - they love going and I am so grateful for loving attention my pets get while there! I've referred several friends as well. We LOVE pet playhouse and everyone there is awesome!! 5 stars from us all the way!!! read more

We Like this place! Our Yorkie doesn't always eat well and they do a good job feeding her chicken noodle soup and working around her stubbornness. When we leave her in other boarding places she sometimes looses weight, but that does not happen when we leave her at pet play house. It is pretty far from us and we hope they open another location in South Reno. Sometimes it is hard to get a reservation and it would be nice if they had more openings. It is also comforting to know that they have somebody there 24/7. read more

I love this place! The entire staff is very professional and knowledgeable. I felt that my dogs were in a very safe and protected environment. The girls had a great time during their stay! I was encouraged to call and check on the girls and I didn't get the standard "they're great" answer...they actually checked the status of the girls and told me how each one was doing individually and any problems they were having. I would recommend this place to everyone! read more

PPH is the best. My 2 Great Pyrenees puppies just love it and the friendly and caring staff. They recently spent 3 weeks boarding and were sorry to come home. I was able to call all the time to check on them and got full and complete reports no matter who I talked to. The pups go a couple times a week and literally race to the door. My former dog also loved PPH and it changed his life for the better for several years. read more

My dogs, Carson and Riley, LOVE Pet Playhouse!! The best testimonial I can offer comes straight from my dog's mouth... Carson, my lab, starts whinning when he realizes we are heading to Pet Playhouse and he doesn't let up until he's inside the facility. If I let Carson off leash when we arrive, he b-lines it straight to the front door where he scratches and whines until someone lets him in! Need I say more? read more

They're really good with our Sadie! Sadie was so tired, after her doggy vaca, she slept off and on all day! She had so much fun! Her report card showed that she was really busy and had fun with her new friends. This was my 1st time boarding with them. She usually attends daycare. The reason she hadn't boarded before is because they are usually booked. They are apparently loved by Reno! read more

My pointer has a great time at Pet Play House while I'm at work. He's a hunter, so he's used to lots of physical and mental exercise - and he needs to keep at those things in order to not get into trouble at home. Pet Play House keeps him busy and healthy in between outings with me. Hours are convenient and staff is always nice and they seem to love my dog! read more