This place sucks, the staff don't care and act like you're stupid when you ask a question. I came…read morein to buy a fish I know a lot about and have had them for years but they refuse to sell to me, because they said a 29 gal isn't big enough for one fish and needs a 45 gal to live and it took forever to get someone to the back to help it just seems like no one really cares and just want to talk all day when I was leaving all of them was in the office talking it's ridiculous. I do not recommend this place at all just go to petsmart it's better and the people are better.

First visit the young lady was super honest and friendly. Was looking for meds to help my…read morePuppy use the bathroom. None of the meds really described what was happening with my puppy and she walked up and told me to just give him Cairo syrup and that would clear everything out. She was right she was brilliant and I appreciate that. Second visit was a nightmare. Because of the lady that I first encountered the first time I decided to go ahead and book a grooming appointment for my standard poodle. They called to let me know that he was ready or would be soon I get here my puppy yelping in pain from the grooming room. I thought maybe this was just standard for the first time he was getting groomed when I got him home. I found 6 to 8 Knicks From where he been with the clippers. I was furious. I went back at time to look at it. Ask questions about worming medication. It was time for him to get some more worm prevention medication. The lady was different. This time was maybe a manager type asked me how long I had had my Papi if I had ever had one before that young. I said it's been a long time. She told me that the medication and she grabbed the box it was gonna be $68. She smiled and went to a veterinarian and they let me know that she shouldn't be advising and they got me what I needed for $18 I'll never go back to supply was injured. The lady was a scam artist and does not really care about the health of well care of pets.

Do NOT purchase a Purebred Cat or any cat or kitten from this Pet Shop. The kitten ended up…read moreDying from FIP! Breeder was Donna Sousa. The Pet Shop offered NO refund! The breeder has a history of selling sick cats.

Very disappointed. Recently moved to Lexington and hoping to support a local business that had good…read morevalues but no- Birds wings are CLIPPED!!! Even full grown ones!! Only purebred puppies for insane prices when there's so many dogs and cats that don't have homes. The space for puppies was also super super small- and they didn't look in good health. Also had products that are unsafe for reptiles like plastic "heat" rocks and reptile carpet. Didn't even have information for the tortoises there that get huge and live a long time! Really unethical uninformative store. I was expecting that the store would be about providing the best care for the "most valuable pets" meaning your pets - but NO it means here's the most expensive pets and most expensive equipment (that you can get for less). Would not recommend and honestly horrified a store like this exists.

Always has the variety of dog food I need. Great accessories too! Convenient location next to…read moreKrogers. Staff is cheerful and helpful.

One may think a pet store is a pet store, but that isn't the case with this one. They have a great…read morerewards program. My little fur babies are spoiled rotten. They require a specific brand of food (Nitro). This place carries it and usually has great deals on it. Also after 10 bags of purchased you get a free bag. FREE BAG! That is a $30-$60 savings depending on the lbs and the flavor my lil spoiled demon dogs wish to have that week. I LOVE IT! I will always go here and get my puppy foods. They also carry birds, lizards and fish. You think of anything you need for any type of pet, they have it. If you are in the area of Nich road and have a moment or two to kill, hop on in here and see what all they have. The isles are usually clean. They have a cool clearance section and they also have the most friendliest workers I have encountered. Great place.

Went for a new dog harness. Huge selection! Variety of…read moreprice points. Purchased. Alas...wrong size..too big so return to Pet Smart to exchange... Hassle free exchange. Sales associate very helpful in selecting a better fitting harness. Even up exchange was a breeze. Past experience at this Pet Smart GROOMING in store has always been pleasant. On line appointments. Groomed correctly on my Shih Tzu. Always ready on time for pickup. Highly recommended.

I was interested in possibly adopting a kitten for my granddaughter but wanted to see how she…read moreinteracted with one of the kittens . I was told by someone up front that we had to do some paperwork in order to handle the kitten, but we weren't under any commitments . When we returned to the enclosure to do that another girl said we could only do it if we were committed to the adoption . It's ridiculous that we could not even see or interact with the kitten unless we adopted it . How are you supposed to know if they are the right fit . Totally ridiculous

Most all of the people are welcoming . They have quite a variety of everything you would need for…read moreyour pet . They need to have a groomer you can trust at all times .

I will say every time I come here the people are very nice and helpful. I usually get the same…read morething every time and they still greet me or point something out if they've moved it but today when I went, it was breaking my heart whoever's dog on 617 at 10:45 AM was getting a haircut. I feel so sorry for you and your dog. I was in the store a little over six minutes and the dog was whimpering and crying the whole time I was in the store. I even went to the Grooming section to peek in the window, but it wasn't available for me to see inside, but that dog was crying so much. It literally made me go home and get on YouTube and look up Grooming I would hate for someone to torment my dog like that. Maybe your dog is a little sensitive but something has to give.

Wonderful boutique loaded with great toys, collars, leashes, treats, and more! I bought a beautiful…read moreleather leash in a gorgeous oxblood color. I can tell it's going to soften and last a really long time. Tons of great collars and harnesses to choose from - I'm having trouble picking the right one for my long-haired puppy. They also have the CUTEST clothes. I've been a few times now and find that the staff is so friendly and welcoming. They're very helpful, too! If you're looking for quality items for your pup in a locally owned boutique, then definitely pay them a visit!

Love this shop! Tons of unique gifts for your fur babies! I recommend this store, love the cute…read moreclothing for my Standard Poodle and Labradoodle. Located in Hamburg so check them out

This store has such outstanding service like really knowledge staff (Sydney), special ordering,…read morefree local delivery and great communication via text. I am so glad I found these ladies. It is a pleasure shopping for my baby here.

Very cute store with lots of options for your pet. This store has a good selection of food, bagged…read moretreats, bulk treats baked treats, toys, accessories (leashes, bandanas, bowties), and also other necessities such as dog cleaning products, dog bag holders etc. There is also a nice selection of cat products and small pet section. I only have a dog so I stuck to the dog stuff.

The service here was ridiculously slow...despite there being 4 employees in the front, I waited at…read morean unattended cash register for LIT-rally 4 minutes while the cashier flirted with a customer near the squeaky toys. I don't care if they end up married and have a charming squeak-filled meet cute story to tell their grandchildren, I should be able to get in and get out with my dog's food in under 5 minutes. The selection of food, treats, toys, and other things (for dogs) is pretty standard, and you'll be able to find most of what you need here. They have the premium dog food brands pretty well-stocked. Poor customer service really grinds my gears, and that cashier's behavior was unprofessional and annoying.

A nice, small local pet store. They don't have a ton of stock, and they tend to move stuff around…read morea bit, but the staff is more than willing and able to find whatever it is you're looking for. I use this location almost exclusively because I can always get pill pocket treats here for our dog.