Once again the dog wash station was filthy. This time I went in the afternoon. I had to call over a team member to see how disgusting it was as they were just standing around talking. She even seemed surprised at how gross it was! She said sorry and that they were short handed but no one was working. Just standing around talking. I have complained over and over. The last response said to give them a call. Everytime I have complained they just offer me a free wash. read more

See all

I have used the self-serve doggy wash at this location several times. The staff is very friendly and the store is very clean. Great place to bring your pup for a bath or to grab essentials! read more

This is my only go to store for all my pets... The staff is friendly and helpful. The manager Jess goes above and beyond to help everyone with all their questions and needs. She is a book of knowledge for your pets needs and will find everything you need for them. Highly recommend this store! read more

Kudos to the staff at this store! Jaz was so helpful in assisting me with scheduling an appointment for my little guys. They enjoyed a spa day with Jenny, who is an awesome groomer. My three little pups look amazing--she truly went the extra mile to make sure they weren't stressed, and they were happy and relaxed when I picked them up. read more

They had really good deals and prices for my dog supplies. They had everything in stock(dog food, treats and Kong). The staff was really nice. read more

I walked in for nails and was barely acknowledged. The grooming room was filthy with hair and hair all in the air. My dog and I walked out covered in other dog hair AFTER grooming. You have got to be better. read more

I recently ordered a bag of dog food online from PetSupplis Plus. Not only did I get a courtesy call in regards to the Naperville, IL stores upcoming closing for revamping, but when I went to pick up my order, it was immediate and friendly. The gentleman was quick and helpful with more information about the temporary closing. It made my day how easy the whole transaction was. Thank you, Pet Supplies Plus!! read more

Quick in and out. Local and friendly. Been a customer for a long time, and keep coming back. Good products and friendly staff.

This is literally the best pet store! Every time I visit, the employees are friendly; and the store is kept well stocked & clean. I typically order cat food online, then go pick it up at the store. The order is always ready super fast! They also personalize me experience by giving me a thank you card for my purchase. Love it! read more

Pet Supplies Plus South Naperville Grooming - Thank you - Pet Stores Near Me - Naperville, Illinois

Very helpful staff locally owned quality products and fair prices.

I give a one star for the manager not honoring the price that was posted on the shelf for the dog bed I was going to buy. Two identical beds were side by side. I only needed one. Sticker showed 15.00 (lots of things on sale in store). Mananger says the beds were mis marked and would not honor the price. A clerk went to the shelf where I found the bed and quickly took down the sale price that was shown. I've visited the store multiple tones, some times they are out of basic dog food and I have to go elsewhere. I'm finished with PSP. There are many other options in this area. read more

I always have a great experience with this location. I tried curbside pickup for the first time yesterday and they did not disappoint. Everything went very smoothly and I even received a thank you card with my order. read more

Went out of their way to help me . I just ran out of dog food and the store was closing. They waited for me to get there. I don't think anyone else would have done that being that the store was closing for the night. As I got there right after closing and they waited for me to get there. Great customer service! read more

Meh, just okay. They have a pretty good cat selection, a great selection of dog stuff, and seemed to have a lot of specialty animal stuff but the prices weren't great, it didn't seem clean, and though there was one manager type adult woman there, the rest of the staff looked like they were all 16-19 years old and stoned out of their damn minds. They seemed a little off in my head but my boyfriend pointed it out and it all clicked. I was really just creeped out and felt bad for the birds, fish, ferrets and such that were in the care of these kids. read more

They have really risen to the challenge of their competition with online companies. I love the curbside that I can pick up same day. The new Honest Kitchen food we use is a competitive price that I really appreciate. Thank you! read more

staff in store is friendly and helpful. Same day delivery is excellent.

They need to repair all the broken bath stations. Thing are broke. And it is never fixed...waiting months to see if they will improve/fix this dog washing station. read more

Very friendly store, the store is always stock with the product I need and easy to find not moving product around signage throughout store makes finding product easy Thanks keep up great work read more

The Irmo SC Location We use this location for Dog Treats and for Dog Grooming. This morning I had to drop my 2 babies off before the grooming center opened. The manager of the store took the time to walk me into the grooming center, fill out the paperwork and place my dogs safely in the kennel so I could get to a work meeting on time. The grooming was great! I have suggested the groomer to a few of my friends and they have also started using Pet Supplies Plus for they furry family needs. - J Reeves read more

Always receive prompt service from the staff at this location. Home delivery and curbside have made our lives a lot easier! Quick turnover too! read more

This store is great! They have a huge selection and are always well stocked. The store is very clean, even their bathrooms are spotless, although the restrooms are closed due to the pandemic. They price match any other seller! They also have a rewards program. The staff are super nice and extremely helpful. The one thing I'm not happy about is that they sell small animals like reptiles and prey animals. I am 100% against this because these animals almost always come from horrific breeding facilities. I will give them credit though, they do take really good care of the little ones while in there store. But I will never ever be in agreement with, or support it. I refuse to go to petsmart because there are documented articles about where they get their small animals. read more

Great delivery service. I always receive the items on time. User friendly website for orders.

The place is super nice and clean. They have a lot of supplies. If you go in most likely you will find what you are looking for. Nice and polite staff read more

Walked in looking for a dog food brand, asked the small asian lady working the cash register and she told us maybe try to switch food which is reasonable to say but then I told her I was getting a new puppy and we were looking for the food the breeder uses. She tells us all breeders give their dogs cheap and bad dog food then I proceed to tell the brand we are looking for is $60-80 a bag. She gives me a dirty look and acts shocked as if she knows anything about dog breeders. It completely disgusted me as to how she was rude and tried to tell me the dog food I was feeding my puppy was "bad and cheap" when it clearly is not. Without hesitation I walked out of that store, thanks to the asian lady at the cash register you guys lost a $200+ dollar sale. I do not recommend coming here!! read more

We usually come here to get food and snacks for my dog, as well as give him baths and shots. We have always had a positive experience doing all of the above, and for reasonable and fair prices. They usually offer deals and coupons too which is a plus. The staff is also very helpful and has a positive attitude! This is one of the best pet stores in the Naperville area! read more

I did go into this store when it first opened and I was not impressed. The dog section kinda sucked and their prices were higher than other places. Plus they didn't even carry the type of food my dog needed. Fast forward a year later. I'm on my new adventure of piecing together parts for a turtle tank. I go in to check out their selection. While it was still limited, they did have a buy one, get one sale. That was pretty nice since it was on products I needed (thermometers and light bulbs). Plus their tanks were a little cheaper. So I get everything home, plug in the light bulb and pop, it bursts. Even though everything was the correct voltage. I put the second light in and that lasted about an hour and burned out. Now I'm thinking the return process is going to be a pain. I head in and go to the register. The sales manager comes out, apologizes for the problem and lets me pick out different types of light bulbs (even the cheaper ones). The whole way that my return was handled efficiently and professionally is one reason I will be back. read more

I always get greeted when I enter the store and service is fast. I was holding a large bag of food and they immediately opened the other station so I didn't have to carry it so long. Much appreciated. read more

I was buying supplies for my new pet, Madison and Kaitlyn helped the entire process go smoothly. They helped me find everything I needed, and all the best brands/prices. I feel comfortable and ready to bring my kitten home! Lovely service. read more

My new favorite spot! It feels like a Mom and Pop Shop! Everyone is so willing to help - from the manager (Stephanie) to the staff on the floor (Amanda) to the cashier (Luke)! I had questions about puppy food, dog treats and chews -- they walked me down the aisles and offered suggestions. Just canceled my Amazon autoship because of my experience here! I've used the dog wash too and it's so convenient! I won't be shopping anywhere else! read more

Can't say enough nice things about this location. The store is always well stocked, clean and they have the best staff. The young gentleman who helped me was very knowledgeable and patient with explaining various products. The rewards program is outstanding and they will price match just about anything. Best pet store in Naperville. read more

Closed 10 minutes early. As I stood by the glass trying to get someone's attention they ignored me like I wasn't there. Thanks a lot.

A few years ago I switched from shopping at Petsmart and Petco to shopping at Pet Supplies Plus. I had shopped at PSP in Bolingbrook (see separate review), but since my move to Aurora, I have been shopping at PSP in Naperviile. The main reason I shop at PSP is it's size. I prefer the smaller convenience-store size that is PSP. (Yup, I'm that old, I hate big-box retailers, they are so impersonal and too darn large. I don't want to walk a mile just for one or two items). While PSP is smaller than their competitors, they sure do pack a lot of products into a small store. They have everything I need (I mean, what my pets need), they are conveniently located along Route 59, and because of the convenience-store size it is easy in, easy out, quick quick quick. The employees have always been friendly and helpful. read more

Love the dog washing stations! It's a great price and they provide everything you need. It can get a little busy and they only have 3 stations so expect to wait if they're all being used. Worth it though. read more

Went here the other day to stock up on cat food and dog treats. There was a super nice employee who struck up a convo with me and showed me her Christmas card featuring her little puppies and it was so cute! Found everything I needed and it's really easy to get what you're looking for here. Totally recommend it. read more

$10 self serve dog wash! Great price. Tall and low tubs, blow dryers towels and soaps, aprons and leashes to secure the dog in the tub. The water doesn't get hot and they had a variety of soaps , including hypoallergenic . I'll definitely be coming back with the other dogs that clog my drains. The only reason they don't get 5 stars is due to the blow dryers, would be nice if they were slightly warm or setting with high or low. read more

This pet store is my go to shop. Great prices, everything always in stock and helpful Staff. Couldn't ask for more!

I live near this store. When I first moved to Naperville from out of state, this store was easy for me to find... Hence, I got in the habit of purchasing all of my pet supplies here. I liked the fact that it was locally owned, and I liked the staff. There used to be a lovely day time floor manager here, who was so sweet and helpful. I don't know where she went, but she's been gone for a while now. Honestly, for a long time, I only purchased DOG supplies here. I hadn't ever delved into the back of the store, where they keep the small animals, and small animal supplies. They sell fish, and various other 'small furry creatures.' Mice, rats, and until recently, birds. Recently, I noticed that they sell rabbits. I love rabbits, and don't need much an excuse to "ooh and ahh" over them - so I went over and spent some time checking them out. I asked some questions about the age of the rabbit, where it came from, the rabbits sex, etc. The store associate basically knew nothing about the bunny. She guessed that it came from a local supplier ('we tell them that we need a rabbit, and they send one"). She didn't know how old. She suspected it was "under one year old." Couldn't guarantee the sex (understandable if the bun is really young). The manager came out and, echoed the associates answers, and pointed to another rabbit (they had two) - "I'll make you a real deal on both! That one has been returned twice!" When asked why the rabbit had been returned, they couldn't tell me. Both rabbits looked pretty well cared for, but the whole situation seemed so irresponsible. I guess that's what you get at a pet store like this, but I'd rather drive a few extra miles to the other side of Naperville to 'that other pet store' - you know, the other locally owned store, which responsibly coordinates adoptions for local shelter animals. read more

Great store. Great selection and price and the staff mostly seems to know what they're talking about. Its nice to business with a local owner vs the big box stores read more

Katie helped me pick out some healthier dog food for Dave and he loves it! We also picked up some new treats. Katie told me what ingredients were important to see in my kibble! More meat and less words we don't know! Happy food, happy dog, happy momma! read more

Nice place , went there just to check it out and compare prices on the Blue Buffalo dog food I buy at petco and it was cheaper here plus by signing up for their card I received and additional $10 off . Overall a nice place with friendly staff always there to help unlike other places. read more