Another amazing groom for Furrtastic! They can really listen when I explain the look I'm hoping…read morefor, and I haven't had to do at-home touch-ups like I've had to do in the past. This is the kind of small business I like to support!

Great job on a golden retriever who desperately needed the groom. Got in and out timely. Very…read morereasonable rate. Good communication.

Looks like a fun place, friendly staff during my tour. Bringing my baby here next week for a free…read moreevaluation.

Went with Animal Den because our normal groomer, Zionsville Country Kennel, was booked…read more I'm sharing two photos, one of the desired outcome, what we told the groomer, and one of the actual outcome. I think the photos speak for themselves. If Zionsville Country Kennel is booked... schedule in advance next time.

My SoraBelle had her first spa day with Rachel today. The entire crew at Platinum Paws did an…read moreAMAZING job! I had been in search for that perfect groomer for months. I wanted a smaller establishment that would provide SoraBelle with a more intimate experience verses treating her like a random number. I had been on the waitlist for a few weeks before receiving the call that her new groomer Rachel was available. Prior to SoraBelle's appointment we received personalized messages that included reminders and pics for my groomer in prep for SoraBelle's first cut. I did not get to do the initial meet-n-greet with Rachel due to out of state travel but the hubby reassured me the drop off went really good. The feedback was Rachel seemed knowledgeable, attentive and excited to meet SoraBelle; getting on the floor for a proper hello. My feedback on Rachel during the pickup validated everything I was told. Rachel did a phenomenal job! This is the best groom that SoraBelle's received. We are booked out for the remainder of the year!

I am a new dog owner and I took my toy poodle for his first grooming, so this was a big moment! He…read morewas due for a good cut since he came in with lots of fluffy hair. I knew there were a few mats, so I understood that the cut might be a bit involved. However, the experience didn't quite live up to what I expected. The groomer who was supposed to handle him was running late, and the rest of the staff didn't seem especially engaged or empathetic about what they knew would be a drastic change for my dog. They gave him what they called a "naked look". When they brought him out I honestly thought they brought a different dog out. I did not recognize him at all. I was in shock. Again the staff did not show any empathy and only asked when do you wanna set up the next appointment? Like what? He's has NO hair.... While I knew his mats would require extra care, I still felt that $109 was too much, especially since they went straight for the "completely bald" approach. Instead of feeling like a personalized experience for my dog's needs, it felt like they were focused on making extra money. I would not recommend this place. If the owner is reading may I suggest, charging less for a "naked look" and then suggesting that we set up an appointment so we can get the cut we really want. I get that we have to start over, but come on...

I love this DIY dogwash. I work late and the fact that they're open till 10 has been a lifesaver…read moreafter going to the dog park and having my pup run thru every puddle in sight. It's so easy to wash my pup without any of the stress of going into a busy pet store. The shampoo and conditioner spray directly out of the hose (the conditioner is the best detangler & leaves him super soft) and there's also an option for flea preventative if you choose. There's also a vacuum nozzle to blow dry your pup at the end. The booth is always clean and prevents you from getting drenched anytime your dog goes to shake off the water, along with some microfiber towels to use on their faces. The best DIY option out there.

I dropped my wife's little guy off with Taylor at Carmel Groom and was especially pleased with the…read moreservice. She did a good job on him. We've been taking him there for a couple of years now and will definitely continue. I highly recommend her. Go check out Carmel Groom & DIY dog wash!

My dog loves the days she spends at Zionsville Country Kennel. I know that because when she sees…read morethat I'm there to pick her up, she turns around and runs back into the camp facilities. She loves the other dogs but really loves the staff, which assures me that they give her plenty of attention and love while she's there. It is so comforting to know that those I trust to care for my dog when I'm away from home love on her and make her days as happy as those she spends with me.

We took our dog there for daycare for years and were happy with the kennel. The dog liked it as…read morewell. However, in the last year they have a new policy which makes it almost impossible to select a date that suits one for daycare unless you can plan at least a week to ten days ahead. This is a real problem for an outdoor kennel as weather doesn't cooperate with their availability schedule. As such, I strongly suggest you do not buy a pass- you may not get to use it!! The daycare system and facilities are just fine. The scheduling system, which amounts to service availability, is terrible.

Customer service! No one at the register. A lady was behind some wall and I was trying to get her…read moreattention but she stayed looking down at her phone and I'm looking around to see if anyone else is around and there's no one so I was going to leave and of course as soon as i out my purchase down at the register she comes and says nothing. Check your cameras! 435pm today.

I have been trying to get both of my pets into the clinc for several days and the phone just goes…read moreto voicemail with no returned call. After several day I went into the location and thr staff member informed me that they hadn't come in the last few days and they weren't sure when the would be back. We have been payedvitavare members for years now and have even called the corporate office and noone seems to care or can do anything about it. Not sure how to fix proble so decided to simply alert customers to the situation.

Kristi is my favorite groomer! My Shih Tzu loves going for her spa day! The prices are a but high…read morebut the quality of service I receive is worth it as well as the new convenient location downtown.

The Pet Spaw has been grooming our Yorkie for about six years now and we are pleased with the…read moreresults. We have them do a puppy cut which includes bath, nails, ears, glands and teeth cleaning. The dog has a few sensitive areas and they are able to work around those and provide a great cut. They even send him home with a bandana. We generally call for an appointment a week in advance and they will text us a day and time. We drop him off in the morning and they text us when he is ready. The are located at the intersection of 421 and 96th street. Getting in and out of the parking lot is a bear and there is not enough parking. They charge us $55 per grooming which is a great deal and has us coming back.

When I picked up my dog from grooming, all around her paw pads was cut and was bleeding. She didn't…read morelet me touch her for 3 days. Pictures were taken after 3 days of healing. I went back in and watched the camera footage. It is obvious in the video that the groomer injured my dog several times, the animal's pain was visible in the video. Then she was almost choked to death by the collar and almost fell off the stand several times as the groomer pulled her ears, yelled at her, and ran the clipper on her face. The manager was extremely aggressive. I heard the guy from their "legal department" on the phone told her "do NOT let her see."

Be careful sending small dogs to this location, unsupervised dog got out and is now lost due to the…read morefencing in the back.

Chris and Jose take exceptional care of the dogs and treat them like their own. They do an amazing…read morejob grooming our doodles that are always excited to see them.

It's been a struggle finding a groomer for our puppy. But I think we found the perfect match. I…read morecan't express enough how happy we are with how wonderful our puppy looks. I showed a picture of how I wanted him cut and they did not disappoint. I feel they really love for your pet and knew he was in good hands. The price was also extremely reasonable.

This place will never get my business again. This would've been our 4th time bringing our dog here…read moreand absolutely never again. Our first appointment on Dec. 20th, 2025 was scheduled for 9am. I dropped my dog off promptly at that time and waited in the parking lot for him to be done. It got to be 1pm (4+ hours from drop off) and I still hadn't received a call he was finished. I went inside to check on him and he was still in a cage, wet. They hadn't even started cutting his hair and told me it would be at least another hour. I was furious because I scheduled an appointment. The lady told me that their appointments aren't actually appointments and they are instead drop off windows and they are a drop-off based salon. No one explained that to me in booking, so naturally I was very upset knowing it would take them 5-6 hours to groom an 8lbs Maltese. Going forward, we were satisfied with the haircut and now that we knew it was a drop off window, we could plan better around that timeline. He had 2 more appointments after that, that went fine. Well, he had an "appointment" today for 8am and my husband dropped him off before work. He arrived at 8:18am. The groomer was extremely rude to him, refused to take our dog, and demanded that we reschedule. My husband explained to him that we have always been told this salon is a drop off service and that they don't take traditional appointments. He refused to work with him, suggest an alternative solution, and then canceled our appointment while my husband was there in front of him. This salon also claims very boldly that they take walk ins. So why was my husband then not treated as a walk in simply dropping off our dog? I could understand this more if it was a traditional appointment based salon, but it's interesting how when they take 6+ hours to groom the tiniest of dogs it's a "drop off service" but when they don't feel like taking you it's a strict appointment. My husband works near the salon, but we live 30 mins away so he now has to drive all the way back home and back out to his workplace, making him over an hour late. He described the man, named ANTHONY, as incredibly rude, unwilling to find a compromise, and dismissive. They obviously don't value us as customers. It seems we are being punished for their unstable business model that sometimes takes walk ins, sometimes doesn't. Sometimes takes appointments that you must adhere to strictly, sometimes doesn't. Sometimes takes dogs as a drop off service, sometimes doesn't. I also was able to drop him off between 8:10-8:20 for his other "appointments" and was never told that I had missed the window for drop off or given any sort of warning that the time of drop off needed to be exactly at 8am. They are incredibly inconsistent, have horrible customer service. We were willing to write off the 6+ hour wait time, but this situation screams that this place is extremely unreliable. I would highly recommend that you do not bring your dogs here, if you do I hope you stay home and nearby to pick him or her up at whatever time is most convenient for this place, because the average working person, they do not accommodate or work with your schedule whatsoever.

We have been taking our Aussiedoodle, Skye, to Caitlyn at Barkingham Palace for a couple of years…read morenow. We had to give her prescribed meds to help calm her down the first 3 or 4 times to get her through her appointments. Caitlyn has now earned Skye's trust, she needs no meds at all and she let's her bathe her and trim her with no muzzle. Thank you for always taking care of our fur baby.