We love supporting smaller pet stores and prefer our local Pet Supplies Plus to a giant, impersonal…read morestores like PetSmart. We love that they accept pet food donations for so many different charities and always pick up a few items to donate. The only thing I despise is that the sell live animals and I hope that in my lifetime this practice is outlawed.

Grooming- I was so thankful that they have Amanda as a manager in the grooming room, she was able…read moreto get our dog Lily to relax and trust her to allow her needed grooming. Amanda was so patient and knowledgeable in her care. And Amanda gave me great pointers on helping me to guide my dog more easily. We will be returning to Pet Supplies in Villa Park regularly. We recommend this store, it is clean and bright, with helpful staff and Amanda is a Rock-star Groomer Thank you Amanda ! M.Neighbors

Great variety of fish available! Chris is always so helpful and the quality of animals is fantastic…read moreand he genuinely cares about them. Love to see it!

Chris was very friendly and informative. I was attended quickly and the animals/plants seemed…read morehappy and well taken care of. 10 stars!

We love Casandra as much as our Baxter (Beagle) does! She…read moretakes her time and he actually gets excited to go! What dog gets excited for his "spa day" especially a beagle who is not a fan of baths! Thanks you Casandra!

I brought my puppy here for his first grooming appointment, and the customer service left a very…read morepoor first impression. I understand that grooming can be a hectic and stressful job. I've worked at a pet store before, so I know how hectic things can get, especially with grooming. That's exactly why I try to be patient and respectful with employees. When I arrived, the employee at the front desk was occupied with another task, so I waited quietly until she was available. Instead of greeting me or acknowledging my wait, she immediately said, in a flat and irritated tone, "Give me the vaccination/vet information." Dreading a second interaction later, I returned to pick up my puppy and that's wasn't any better. While putting his collar back on, my puppy wouldn't sit still, which is understandable for a young dog. Rather than handling the situation professionally, the employee visibly showed her frustration by exchanging looks with a coworker and gave another dead-eyed glare not at all shy to show me her displeasure. I wasn't given any feedback about how he behaved during his groom, whether everything went well, or if there was anything I should know. My puppy was simply handed back to me, and that was the end of the interaction. I don't expect over-the-top friendliness, but I do expect basic courtesy and professionalism. A simple greeting, clear communication, and a respectful attitude goes a long way. That was nonexistent throughout my visit. There was no greeting, no courtesy, and no attempt to provide even basic customer service. Her tone was curt, her demeanor was openly irritated, and her body language made it obvious she had little interest in treating customers respectfully. Working in a stressful environment doesn't excuse treating people with contempt. She lacked the professionalism and courtesy I'd expect in a customer-facing role. While the grooming itself was fine, the customer service made the experience one I certainly won't be returning for. 0/5 rating.

Love this place! Everyone is so friendly and helpful!…read moreLove the owners and Susan. I always feel welcome when I come here. My Chihuahua Ginger loves coming here!

I would not recommend this place i been calling for over 2 months for i can do a appointment for my…read moredog and they been saying that they will call me back but they have not and my dog has been in pain because of her nails they are long and they say we will call You back but nothing I even went in the location and they said the samething they will try to call us back and they don't call you back very bad place I would not recommend to go there.

After 10 years of satisfactory service, they finally earned a 5 star review. Alicia stood out…read moreabove and beyond all others in a way that needs to be recognized. She made a 10° day in January feel like a midsummer blessing. To the general manager or owners- Please do yourself a favor and groom Alicia to upper management. I promise that you won't regret this.

I have so many photographs of Petsmart that I do not know where to begin…read more Excellent selection, but we prefer supporting small businesses so this was a huge letdown The selection cannot be beat The long wait lines are unacceptable We shall never be back Prices are through the roof!! This is the Nordstrom of pet shopping (for bragging rights only) We prefer to support Pet Supplies Plus where there is friendly, personalized help and there is NEVER any wait time in the checkout lanes!

Nobody even welcomed us when we went inside . The tanks are all dirty . This Place smells so bad …read more Looks like a underground bunker for a illegal weed farm or something . Would not recommend buying anything from them . They are way over priced anyway .

There's nothing like an "old fashioned" pet store! The personalized attention is beyond belief at…read moreTropi-Quatics Pet Center. My husband and I have 5 aquariums and stopped in to browse (and perhaps get some cherry shrimp) for our newly set up micro-tank. Josh was like a professor as he explained about plants & fish! We walked away with an array of knowledge garnered from Josh and Mike, along with a plant and a few other items. Thanks guys! We LOVE your store!

I would not recommend Furry Babies. I purchased a Pekingese from this location almost 4 years ago…read moreand unfortunately this has been one of the worst experiences I've ever had with a pet purchase. From the beginning, this dog has been extremely difficult and unsafe to manage. She has never been successfully potty trained, and more importantly, she has shown aggressive behavior, including biting a child, biting me (the owner who feeds her), and biting my nephew (who also feeds her). This is not normal behavior, and it has been heartbreaking and stressful for our household. I have owned several dogs in my life and have never had an issue like this. My dogs have always been well-trained, loved, and properly cared for. This is the only dog I've ever had ongoing problems with, despite doing everything right. I have spent over $3,000 purchasing her and an additional $7,000+ on vet bills, sedation, grooming, and professional training in an effort to correct these issues and keep everyone safe. At this point, I cannot continue to keep a dog locked up or constantly separated from children just to prevent another incident. When I contacted the store, Jessica initially told me they could not take the dog back. Later, she called me back and said they could take the dog back -- but with no refund and no accountability for selling a dog with these severe behavioral issues. I purchased this breed believing they were friendly and good with kids, and I was told that at the time of purchase. After doing my own research due to the aggressive behavior, I learned that Pekingese may not be ideal for children -- something that should have been discussed honestly before selling a puppy to a family. I'm leaving this review to warn other families: please do your research, ask hard questions, and think twice before purchasing from here.

We got a golden doodle puppy from here. He was three years old and died suddenly of a brain disease…read morehe was likely born with or got while here from horrible care. Never buy a dog from this place. My family is heartbroken our dog was our life. This has been truly horrible. I know that he is in a better place now with Jesus.

A great local pet store. The owner is alway friendly and able to help answer any questions you…read moremight have. We love the convenience of this local Lombard store.

Can't say enough about how incredible this place is…read more Everything I need and want for my fur babies in one spot! Will never shop anywhere else