Jessie Stumbo says thanks to Alex for the quick and easy nail trip cause she usually dislikes them. Alex makes her feel calm. Nails were cut well and buffed. Love this Petco grooming location. Seems to always be a little busy and Alex made time for us today. :) read more

Petco - Jessie says thanks to Alex for an amazing grooming appointment. Alex brings the calm. - Pet Training Near Me - Auburn, California

I would take here to have nails trimmed without calling because they never answer the phone and they never return a call. Last time I showed up there was a new heavy set young lady with different bright colors in her hair. She looked me straight in the eye and turned her back to me and after standing and waiting for 10 to 15 minutes, I went to someone that looked like a manager another young lady with short dark hair that didn't seem to care about my complaint or concern. I'll never take my animals to this PetCo again. I'll start going across the highway too the other pet store! If the heavyset lady in the grooming area is going to act like that towards me, I sure as hell don't want her cutting my dogs nails. read more

Went in 20 minutes before closing to get a few fish. The girl that helped us clearly hated her job and did not want us to be there so close to closing time. We were not being super picky with the fish we wanted just chose color not specific fish and the whole interaction took no more then a few minutes. After placing the fish in the container her words to us were is that it because I have another customer to help and we are trying to close soon. For the record we were checked out and gone 10 minutes before they closed read more

This store is horrible customer service. Bought a dog bed there and didn't receive a receipt. 30minutes later went to return it with the same cashier and said we couldn't return it without the receipt, knowing we had just been there. He asked manager was and was told no it was policy. Didn't even offer a credit. NEVER ever will they get our return to this place. Absolutely unacceptable. read more

Manager is very rude. She hung up on me while I was asking a question. We have been regular customers for years. Petsmart will get our business. read more

The worker named Bella attended us horribly and treated us like we did something to her . She told us very rudely to come up to the counter when we were just waiting in line patiently for her out of respect. She got mad because we asked for something from the clear glass storage which is right next to the counter and when asked for the crickets right after she also had a very nasty attitude .She let out a big sigh when we asked very kindly and even said thank you multiple times yet she said nothing back. The worker named Frank was very kind, sweet, and helpful and brought us the crickets with no problem. read more

I've visited this store many times. The store was always clean. The people that work there have always been knowledgeable and nice. However... this visit was a bit different. They have remodeled the store and it looks and feels awful. Everything is in total disarray and messy. It looks a lot darker and it looked totally dirty. Hopefully they will do something to change this new messy look. read more

It's a shame that Petco vital care are combined but anyhow that's how you make money by spending money they are completely unavailable when you need them at vital care you can never get an appointment when you need one they feed into their own system making more money I read a post that I don't care their spay personnel cut off a nipple of a dog or a cat absolutely appalling for the money not the pets care guess that's why they had to switch up the the company name ownership or whatever it was it did me no good having vital care for my dog I had to take her to that emergency room at 3:00 in the morning because vital care could not produce an appointment soon enough absolutely appalling they're just in it for the money and then making more money on their prescription foods which isn't even necessaryPetco does have a few good employees inside their store offering great information but vital care my Lord absolutely horrific and unavailable when you need them! read more

Beginning of summer bought Frontline Plus for my cats and spent close to $100.00. Have used it three times on a monthly basis per package directions and it has done NOTHING. Not sure if it's expired or what but it is totally useless. Called the store (Auburn) who referred me to customer service who told me there's nothing they can or will do because I bought it in the store not online! So I'm out a lot of money for an ineffective product and have to recourse from Petco. Beware of the buying flea products from Petco. Needless to say they have lost a longtime customer. read more

Filthy store - non ADA compliant Hubby and I went to Petco in Auburn yesterday to purchase all items for our new puppy...we were so disappointed in the filth of the store. Isles were also blocked with unstocked items and just junk! My normal wheelchair was banished to the main isle because almost every isle was blocked in some way. We left after buying a few items but couldn't even get down the dog food isle. Safe to say we are never going back! read more

Haley is the best dog groomer. We followed all the way from Rocklin and our two cavs miss her dearly. She is patient, kind and goes the extra mile to assure they're akc perfect! read more

Petco - Ready for Haley - Pet Training Near Me - Auburn, California

Groomers is always excellent with Alyssa. But I swear this store always moves things around and dog food is never put away. read more

Petco - Alyssa does a very good job at the groomers! - Pet Training Near Me - Auburn, California

Isabell was such a fantastic help! Professional, fantastic customer service and super knowledgeable about bearded dragons! Spike tha read more

Petco - Spikes pad - Pet Training Near Me - Auburn, California

Kelly and Alex are so sweet and kind to all the pups. Highly reccomend oyxutx8tciyvouv0ib

My huge white German Shepherd came out smelling like a wet dog; nails barely clipped and shedding like crazy. I paid for a full cleaning, nail clip and under coat shedding. None of that happened. I could have done it myself and saved $100 bucks. I will never go there again. The staff were friendly, but that doesn't make up for the poor service. read more

I wish there was a different option for getting the dog food I need, I'd go ANYWHERE ELSE! This store takes no pride in their organization, cleanliness or customer service. I come here ever two weeks to get two 40lb bags of dog food and it's impossible to make it down an isle. They have boxes and merchandise everywhere, I can't believe they don't have an ADA lawsuit already, and they have science diet large breed dog food in four different places. It's been like this long before the remodel. This store seems to be lacking significant leadership and pride in their store. read more

Grooming department is amazing! Wonderful service and more importantly so amazing with my dogs. I will be returning for sure.

This was the worst grooming experience I've ever had. They quit shaving our dog halfway into it. They blamed it on him being to matted but I've never had this issue before in 10 years. It was so disrespectful to send him home like this and there only advice was to call a vet.I called the vet and they had never heard of this happening. Don't take your pets here they don't care about them. read more

Petco - Pet Training Near Me - Auburn, California

See all

Drove all the way down to Petco for our dog grooming appointment which is where he has gone for 7 years. We walk in and are told that because my dog looks nervous and was shaking which is normal for him whenever we take him out that they would not be able to groom him. Will never be going back to this lousy place again for either of our dogs. read more

Julie at the Petco in North Auburn did an amazing job grooming my mini Labradoodle, Hazel. I asked for short nails and Julie did a better job than any groomer has before. I usually have to pay the vet to cut Hazel's nails short, groomers seem to be timid about it. Julie also did a wonderful job cutting Hazel's hair. I am very pleased and will return for another groom next month! read more

Petco - Hazel the mini Australian Labradoodle - Pet Training Near Me - Auburn, California

See all

Waited weeks, took my saint bernard during a work day only to be turned away because she was panting. She said that she was in distress and last time she laid down also she said a sign of distress. So they sent me away, no warning. First off, Saints pant any time it's warm, especially after an exciting car ride. Second saints are lazy they lay down- and my girls does the same thing when I groom her. Honestly, I think they didn't want to do the work. read more

Kira did an awesome job grooming my ferocious little yorkie, Blue. He is really a terror to groom, and typically only gets a half groom before a groomer gives up but she got through the whole thing and made him look amazing! Couldn't be more happy! read more

Petco - After groom - Pet Training Near Me - Auburn, California

See all

the petco groomer department banned mine and my boyfriends dog because they didnt know how to control our dog, because my dog gets a little too excited when he sees other types of dogs and we explain the situation to them and they just told us that we can no longer give him baths because hes too excited and he wiggles around too much, its like come on people thats what youre getting paid to do my boyfriend and i were like so faurios with this grooming sevice! read more

This Petco sold my teen daughter 2 fancy gold fish not giving her the correct information on how to care for them. Super frustrating as these particular fish could not survive in the bowl she had. (I was told by PetSmart they needed a full on 30 gallon tank with proper filtration.) I didn't want to see them suffer so I tried taking them back to get her a refund, with the intention of getting a beta fish for her bowl. The clerk pulled up the receipt from my petco rewards. Then the manager Ryan came over to tell me they couldn't refund the money unless I had the paper receipt because they cant be sure I bought the fish from them without the paper receipt ‍ lol even though they had it right there on their computer. ‍ However, he said I could surrender the fish to them, and they would "re home" them. They kept my daughters money and the fish! Crazy! Needless to say they just lost a customer who spends 100's of dollars with them for $13. read more

I've been taking my Pomeranian to Petco Grooming in Auburn for six years. They have always treated "Pepper" like she's the best dog in the world. Consistently an exceptional experience with the works - bath, cut, teeth brushed, nails trimmed, ears cleaned. Kayla is Pepper's groomer. Just love her attitude and attention to detail. read more

Petco - Isn't she adorable? Fresh from Petco Groomers with her St. Paddy's Day ribbons. - Pet Training Near Me - Auburn, California

Rachelle is amazing. I take taken Daisy to see her for two years now; she is so good with her that we began going to the Auburn Petco once she transferred there simply because she is worth the drive. I recommend her to anyone!! read more

Petco - Daisy before and after her grooming session! - Pet Training Near Me - Auburn, California

I took my dogs to Petco for grooming for the first time today after Jocelyn's Foothills grooming refused to do business with me when I missed an appointment due to medical emergency after being a customer for 8 years. I really thought I couldn't be happy with a different person grooming my dogs. I was wrong. Rochelle at Petco understood my concerns and She cared about how I wanted my babies treated. My pom is very outgoing and adventurous but my chihuahua is a nervous nelly. We consulted throughly about the services provided and the grooming details that are important to me. She even called me during their grooming to ask if I wanted my poms tail thinned or not. When I arrived for pick up I saw my Pomeranian on Rochelle's grooming table as she meticulously trimmed his hind quarters. He was very happy and comfortable in the environment. My dogs are now beautifully groomed, they smell sweet and their coats are silky soft. The pom cut is perfection. I have found my new groomers and I don't think Petco will be rudely throwing away my business. read more

Petco - Pet Training Near Me - Auburn, California

Do NOT buy fish from here. I brought home a new gold fish, was so excited. I came back from vacation and my entire tank was infected. Tail rotting and hemorrhaging. I had noticed the fish was lethargic when I purchased him, I was told that was completely normal. Now a tank I have had for ten years is gone in an entire evening and all I could do was watch them slowly and painfully disintegrate because it was far to severe for meds. Looking at other comments I see that other people have noticed the same thing. I spoke to management and was offered no condolences, no help, just being interrupted and told over and over "we check our tanks every day." Mind you I was very calm and tried my best to be kind, which is pretty hard after sobbing your heart out all night after loosing childhood pets because someone definitely did NOT check the tanks. Please please please read up on fish behavior, goldfish do not lag on the ground. It means they are highly stressed because of illness or trauma. I'm so sad for that little bud I tried to give a new home to. Do NOT go here, please. I apologize for the graphic photo, but this is what happened when employees don't actually check their tanks and sell fish that are infected with "Ick" this was my last boy, so heartbroken. read more

Petco - Pet Training Near Me - Auburn, California

Brought my dog in for a nail trimming... and ended up taking my dog to loomis basin emergency vet clinic. Horrible customer service, the groomer had cut my dogs lip! Idk how that happens while trimming nails. But I will not be returning. read more

If I could do negative stars I would. I went in today to get a couple fish to add to my already established tank. I knew the exact fish I wanted and a young man came over to help, and he didn't even know how to bag fish (and bagged them without any air) so another woman came over. Her name was Jen. Jen then argued with my friend who wanted a single goldfish, saying that her 10 Gal. Tank was to small for ONE 1in gold fish. (Yes she knows goldfish grow and was already planning on upgrading tanks) then told us that it was a sick fish and could not be sold anyway, even after the first employee had already bagged it with intent to sell. The lack of knowledge regarding the health of the fish was shocking, and their quarantine status should have been known store-wide. I then went to get my two fish and she started asking me questions such what size tank I had, what kind of fish I had, and how long I have had my tank. Mind you this was not in a friendly conversation manner. It was more like an interrogation, as if she suspected us of being animal abusers. She then went on to say with "good conscience" she could not sell us ANY fish. The information regarding fish and their care coming from Jen was also extremely incorrect. She did not know what she was talking about and even contradicted herself when talking about tank size. The general rule of thumb when stocking a freshwater fish tank is one inch per gallon. I don't understand how she can refuse to sell us fish based on our tank size when the tanks at Petco are extremely overcrowded, and even had some that were clearly behaving abnormally. But those fish were somehow perfectly fine to sell. So tell me Jen, is that in good conscience working there when it is clearly overcrowded? read more

I signed up for puppy classes and first week they were cancelled, the second week were told the wrong day. The trainer was a complete idiot, told us we were wrong, spoke down to us, would not listen, kept interrupting us. He rudely offered us a refund. I spoke with the manager and felt bad for him but told him the Dog Trainer was a a$$. I will never go back in that store. Tried to give them another chance after the groomer messed up a different dog of mine. If I could have given no stars I would have. read more

The whole grooming room employees are amazing and tori did amazing with my puppy! I drive from antelope just to get my pup the best service

David always does a great job grooming Molly and she has a great time at Petco!

Dead fish in the tanks. They put dead/dying/sick fish in as well. (I stood there looking at serval bell up fish while they waited in their bags to be released with everyone else.) And you imbeciles have a featherfin synadontis eupterus catfish labeled as an upside down Catfish. The size you idiots think this fish will grow is up to 4 inches but this fish gets to be 11 inches. Hire people who know what they are doing for god sake all of the employees neglect the fish. If they can't even do the fish right I wonder what horrible conditions their other animals are in. Terrible store even worse employees. At least learn about animals before working with them. read more

We made an appointment to have our dog groomed here today, about 2 weeks ago. He is very overdue for a groom since so many groomers are closed due to Covid. I brought him in a few minutes before our appt and as I was explaining to the groomer (Julie) that I had given him a trazadone (which is for depression and helps with his anxiety with new places/groomers) she interrupts to say "Oh, I'm sorry, we can't groom him if you have given him medication." Excuse me, what? No one mentioned that on the phone when I made the appointment, nowhere is that stated in their policies, and he wasn't sedated. I walked out to the car and my husband, who is a mental health clinician, said to go back in and explain the medication is prescribed to our dog and for depression, not a sedative. Julie got the manager, Mike, to come speak with us. Mike was immediately on the offensive and said "No way we can groom your dog if he is on any kind of prescription medication". My husband asked if he could see a written policy on that and Mike said "I don't have to show you anything, I can refuse service to anyone I want!" With that, we left, and will never be back to that or any other Petco EVER. read more

This store is really clean! Some pet stores seem to be littered with dirt and pee. Not this store! Right now, they have a cute little dog bandana and collar area when you first walk in. I bought my boy dogs tuxedo bandanas and my mom bought her girl dog a birthday girl bandana (yeah, yeah, we're a bit ridiculous) to celebrate her 7th birthday. Overall, nice store (even considering that I prefer Petsmart over Petco)! read more

It was my dogs first grooming experience, and it went great!!!! The groomer was amazing with all the dogs, she was patient, experienced and loved each dog like they were her own. read more

Worst customer service. Manager (David apparently, but he doesn't come off as the type to be the manager. I think he was lying) doesn't know what he's doing. Despicable place. Wish I could give it a lower rating. read more

Why would anyone come here to shop with 2 other pet stores in town. Customer service is the worst! And when I asked for a manager he said he was the manager. I tried them twice and never again! Awful place read more

Thank you Megan for giving our sweet Gizmo Girl an adorable haircut. It's seriously the best she has ever looked!! Thank you for being so accommodating with time as well. You rock, Megan!! read more

Petco - Thank you Megan for the best cut for gizmo girl!! - Pet Training Near Me - Auburn, California