I have been taking Oakley to Tracy for about a year. She is great and my dog loves her. When I drop her off I know she is in good hands. Thank you Tracy for making Oakley look so good. read more

Went in yesterday and saw this elderly couple wait 15 mins to get checked out while the worker was seating down cleaning her nails and giving dirty looks to customers as they walked in. She wasn't even paying attention to the people waiting to check out. Every time I've came in she's been there with a terrible attitude. Dirty blonde hair and tattoos. Couldn't get her name. Yall really need to talk to your workers, know wonder everyone is going to petsmart instead. I'll pay little extra to have good service and genuine people. read more

So my review is dual-sided. I typically come here and there's a dirty blonde haired gentleman who is a wonderful worker. Always asks if I need help, super kind, etc. exceptional service. Makes the store so welcome. However, I went in to pick up something as usual and my item was on sale, I went to the register to ring up and this Latina woman (on the curvier side), was awful. I just asked about my item being a different price (it was marked on the shelf a few dollars off), and she spoke to me as if I was lying about it and then went to check it before ringing me up. No hard feelings, it's just I really like this store spot and wish she had handled the situation more professionally. read more

worst customer service I have ever experienced. Try PetSmart right down the street. Petco has a guy named Gene that refuses to help all customers. Avoid this Petco read more

This lady walks in with her dog and just walks around all jolly, there's a little baggie station for accidents, and this was like RIGHT NEXT TO IT..like okay? read more

Petco - Dookie - Pet Training Near Me - Beaumont, California

Do you think a huge pet supply store like this would have an anti diarrheal medicine? Not a prescription, just an OTC for dogs? Well, they don't! And I needed one. My dog had been sick for a few days. Tried pumpkin. Rice. Imodium. Nothing helped! Guess where I turned? Amazon! Delivered the very next day and less than 24 hours later, Vets Preferred brand, anti diarrheal and upset stomach relief arrived! Works like a charm and saved hundreds of dollars in vet bills. I suggest keeping some on hand, otherwise you'll be grasping frantically at straws like I did. read more

Petco - Works like a charm - Pet Training Near Me - Beaumont, California

This store doesn't deserve a star at all. I went this past weekend and was recommended drops for my tank and it killed all my fish. Rude customer service didn't want to sell me certain fishes. Crazy won't shop here again. Please go to another pet store not here! read more

PETCO is my go-to place for grooming. They have professional groomers. Good service. Cost is reasonable. A lot of services for the price. They give an upfront cost right away. So, I know the ballpark of what I should be expecting. I like nail trim specially the dew claw and ear cleaning plus teeth cleaning. Satisfied customer! read more

i've come here for years, up until recently It was the only local pet store, and my visits have been extremely uneventful so far- but Chris was running the register tonight and he has been one of the friendliest most easy-going customer service representatives I have dealt with anywhere. he was fast and extremely thorough. Instead of a meaningless exchange, he used that opportunity to be extremely friendly and informative. It didn't take the checkout process any longer than it normally would, but he certainly made it impactful. I was very impressed, and where I was on the fence about taking my business to the newly opened competitor across the way, he changed my mind in hopes that I would see him more often, because of how great he is at his job. read more

Please make accurate your hours of operation on your website. Everything online says 9am open on Sunday. I called your 800 line who confirmed 9am open Sundays. You Doan answer your phone when I called. The people in the store were nice and I got what I needed pretty quick, but I was late the rest of the day. Not very cool management. Please update your stats. Chris read more

All 5 cats for adoption were in filthy cages, with very little cat litter which was full of urine and diarrhea! Dirty water and diarrhea all over the cage in some! These cats need to be removed immediately and someone should be helps responsible! I'm appalled and heartbroken Beaumont Petco! read more

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The vetco is a pop vet station, their just there to collect money and issues vaccines. Complete bait and switch type of feel, I wanted to bring my dog in to get a flea treatment/cleaning and a nail trimming in addition to his booster. They said they didn't offer any of those services, complete waste of time going to this location. This is a POP UP VET STATION, not a real VETERINARY EXPERIENCE. Wish I never bought the package at this location, my dog still has fleas. read more

I want to recognize Freddy for helping me in the fish department. He was extremely friendly and informative. He made me feel comfortable and confident in the purchases I made. I bought the fluval aqua clear filter, extra filters accessories, and fish food. I want to express his cheerful attitude and amazing customer service was very memorable. And based on his knowledge of products gave me trust in his opinion. Now for the store alone. It's always difficult to find specific dog and cat food in stock. And some times I don't experience good customer service. read more

I ordered a curbside pickup order (one bag of dog food) for my husband because after a long shift he did not want to go inside, I called to ask if I could get it sooner because he was 10 minutes away. The woman who answered the phone immediately had an attitude and said please hold. She didn't press hold and was speaking to her coworker and said this dumb lady is asking if we can hurry up her order and the other woman scoffed and I didn't hear her response but the other woman picked the phone back up and said it'll be ready when you get an email and hung up before I could respond. My husband ended up going in and asking for a manager but he was on his 30 minute break. So he waited the 30 minutes and then after waiting he finally got to talk to the manager he explained the situation and how he's been a service manager for 5 years and if his employees ever spoke to anyone like that they would get a write up. All the manager said was I'll have a conversation with that person which is fine. But I would like to reach out to a corporate manager because I don't feel like the manager really cared to hear me out. read more

Received the best customer service today by Gene . Helped me walk & load my purchase into my truck . Very much appreciated

Shout out to staff working today Sunday 4/7/24 about 5:30pm. Everyone there was very nice and helpful. I appreciate the excellent service!

If you want a great trainer experience for ur doggo and you, sign up with Lexi Alba at the Petco in Beaumont!! She has helped our pup come so far with her ability to regulate and check-in with us, bc she has got a mind of her own! read more

Petco - Vanity passed her Level 1 & 2 class with the help of trainer Lexi Alba!! - Pet Training Near Me - Beaumont, California

Worst Petco I've ever been to, all the fish were basically dead and so expensive just for them to die at your home. Not to mention the employees are rude but besides that, all the fish are poorly cared for, please don't buy them or they'll just be stocked up again and more will suffer? Heads up it seems the entire staff, manager included is prejudiced and you won't get any kind service unless you look white. read more

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I just left Petco, in Beaumont, Ca. Had a 1:30 appt and waited for someone to help me. Finally a young woman came and I said i had an appt and she said Kelly left for lunch and she should be back soon...how soon ??? Who knows how long she would be gone. This was my third appt with her, and she was average, we had just moved back to Ca. Their business practice stinks. I would not recommend Petco! If I could give zero stars I would. read more

I love coming to Petco. The staff are friendly and knowledgeable of the products and services. Great prices, and if you have the Petco App, you can save lots of money. The only downfall are the lines backing up. I think Petco needs to have 1 more cashier or make sure the staff responds rapidly to any lines backing up. read more

I took my dog Melanie to be groomed today l was extremely disappointed abd dissatisfied by the groomer Vanessa and her helper . They were both extremely unprofessional. Melanie is a medium size dog and she has been groomed before by Vanessa with no problems and no complaints. Now today l get 4 frantic voicemails from Vanessa on how Melanie was so unmanageable that they couldn't finish grooming her . Melanie is a little more hyper these days but she has never bit anyone or showed any aggression. When l arrived they bought Melanie out before l even checked out and paid for the service Vanessa could barely control Melanie as she was holding on to the leash with a limp hand as if she was trying to make Melanie seem aggressive. Melanie obviously was excited to see me so she was standing by the counter with Vanessa and Melanie was jumping trying to get to me while she was behind the counter . Now I've been coming to petco for YEARS with my prior dogs and they never bring your pet out until the customer has completed paying for service . There is a line full of customers and the other woman who came out with Vanessa is loud and not discreet saying " your dog is so aggressive l was so scared l thought she was going to bite me . Now lady aren't you a professional groomer are you telling me you can't hold on to a medium size dog . I felt as she was intentionally being loud so everyone could hear and Vanessa was intentionally not trying to hold the leash so that Melanie could freely jump to make the situation more dramatic then it was Absolutely ridiculous. These groomers are not well trained and they don't care for your dog like they should . I have been slightly dissatisfied about their service in the last with my prior dog when l asked them not to cut off her too pony tail and they did it anyways but this time Melanie was not groomed correctly her hair was uneven and Vanessa didn't finish the job. If you love your pets DO NOT take your pet to Petco go to a private groomer read more

-0 These cats say they are vaccinated--they're not. We adopted a short-haired Siamese kitten on August 20, 2022 she got severely sick. My husband and I had to put her down due to her illness. We spent sleepless nights taking care of her and my husband comforting me during that time. She passed away August 31st on our 4th week anniversary of being married. Please take care of these babies Petco & Paw Mission!!! Shame on you!!! read more

I came here with my young daughter to buy a fish and as I was looking at the fish selection, I see multiple fish dead in multiple tanks. We walked out and drove across the street to PetSmart for a better selection and live fish. read more

Really lazy Broads working in the grooming department that don't feel comfortable grooming an English bulldog I had to reschedule twice and when I brought him in the 2nd time they say they did not feel comfortable washing him, so why the fuck did they let me reschedule (grooming Dept) read more

Great customer service very polite and helpful only recommendation would be need larger selection of dog supplies and accessories for xxl breed dogs read more

The past 3x I've been to petco grooming for my dog Yuuki, they never clip her nails. I've had to do them myself. This time I paid extra for nail buffing for them to skip it this time too, for a service I paid extra for. Only reason I don't go to a new groomer is bc their phone lines are full everytime, idc I'm going on person next time y'all finessing read more

Petco - Pet Training Near Me - Beaumont, California

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DO NOT TAKE YOUR PUPPY HERE FOR GROOMING! My poor puppy had red eyes for almost two weeks from getting trimmed so close. The cut was so uneven that everyone thought I had done it myself. Vetco is a different story. Vets are friendly and polite to both customers and patients, read more

I mainly go here to get my pit bull his snacks. They have these dog donuts and cookies in the treat aisle. Easy to miss... but I noticed them one day. Now he's hooked and my spoiled baby gets what he wants when he is good. I recently went to finally get him his dog tag. It was pretty easy. This location is empty at night and smaller than other Petcos. But, the staff is helpful... and I like that a lot. read more

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Thank you Rachelle for the great customer service, came into store with full hands and went out her way to find me a shopping cart..

I called the redlands petco and asked for a self service and i was told self service was currently out of service due to covid 19. I asked for a nail trim and I was told they are not currently doin nail trim cus they are trying to take every precaution during this covid 19.. I then asked "why are u guys open, like what do" the lady responded "we're doing full service" I responded, " full service comes with a nail trim and bath right, man, you guys are just taking advantage of the covid19 and milking people for their money" then I hung up. I then called Beaumont and I was told the same thing.. this is BS, PETCO is totally taking advantage of this situation.. I can't afford 60 $ for full service, u guys suck!! #onelesscustomer #petcosucks Gona search for a another groomer read more

Walked in on 12/12/22 around 9am looking for some Timothy hay for my Guinea pig, own a couple cockatiels myself so I always find myself drawn to look at the birds they have. Walked over to visit the conures when I saw the conure "Atlas" with his foot stuck between the cage bars on the bottom and the glass beside it. My mom ran over to the employee who was currently at the front register "Ralph" to inform him that this bird needed immediate attention and was bleeding and he brushed her off because he was busy attending a customer. Simply displays the Petco employees lack of sympathy and care for their animals because apparently a sale is more important to them than their animals welfare. Just wanted to spread awareness on the lack of care they have for their animals. After possibly like 5 minutes we managed to get another employees attention and they walked in to assist the bird and apologized that no one had realized. Just don't understand how their employees who are paid to attend the welfare of these animals and check on them, happened to not notice that this conure was frantically panicking at the corner of the cage, with blood all over his foot. They then assured he'd be taken to the vet if he survives since birds can't lose much blood, however knowing how Petco tends to deal with their animals, not sure if he ever was or will be. read more

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This review is for VETCO. Dr Aimee Wong at Vecto Beaumont on 8.24 was extremely rude. My pet was nervous and was urinating and she refused to administer his vaccinations. He has been the same (nervous and anxious) everytime he has come for his vaccines. All other doctors were patient and rubbing him and able to give him the vaccines. She and her assistants didn't acknowledge myself or the gentleman standing behind me for at least 7 minutes while waiting in line. I took my dog to Oak Valley Hospital after they refused to administer and he was given his last shot with no problem. No sedation no anxiety meds nothing. I paid at the previous appointment and was not given a refund and told I have to call a number for them to investigate the claim. I will not be returning and will urge others. The only pro is that you don't have to wait as long as you do at the vet, but I will take my money and my pet elsewhere. read more

One star is not low enough. I needed to return an item that was purchased two weeks before. It was a bag of Smart Bones. I had bought three bags. I realized two weeks later that I accidentally bought one bag of the small bones instead of the mini. I have a small Terri so the small bones were to large. When I tired to exchange it for the mini which were more expensive and I told the cashier I would pay the higher price. Because I did not have a receipt they would not exchange it. The item was unopened and had an expiration date of 03/23/2024. I have been a regular customer there for well over four years and usually spend over $100 each visit. I also had a problem with a groomer who did not know the first thing when approaching a dog for the first time. My little Terri is terrified of men. She is a rescue dog that was abused. I told him that and he tried to pick her up with out talking and petting her first. He scared her and she nip at him and tried to get away from him. I couldn't leave her there to be groomed and left. I'm happy to hear that their competitors will be opening up a store very close to there's. Until then I buy all my stuff from Chewy! read more

I'm not really happy with my first full grooming experience. First I had to wait an extra hour to pick up my dogs after I was instructed to return before 6pm because they were closing. I arrived on time but it took another hour to get my dogs hair cut done. Secondly, the groomer didn't follow directions on cutting my other dogs hair and cut it too short. Part of the problem is the groomer that would be providing the services is not the one that checked us in. I'll give it one more try... read more

Waited in line 15 Minutes, with only three people in front of me. Ridiculous !! Then got to the front to find out that the sign that was hanging there was not going to be honored for sale price. I thought that was a law.! read more

I have had it. I am changing my dog food to a premium brand I can purchase at the grocery store.

I tried calling 9... YES! 9 TIMES in the last few days to make a grooming appointment for my 4 dogs. Eight times I could not get through AT ALL! I was on hold for 15 and 20 minutes every time, so I finally hung up. Only one time someone answered, and I said I need the grooming salon please and they said hang on! Put me on hold AGAIN and I was on hold another 15 minutes, no one came back. I'm done! I will never shop there again. 9 TIMES! Absolutely unbelievable! Atrocious customer service!!! read more

Just spoke with someone from grooming and all I can say is HOW RUDE. The lady I spoke with on the phone has absolutely zero customer service skills. It's not even where she's trying to keep it real but friendly. She's just straight RUDE. I called to ask if they would be able to do a flea bath for our working dog today. This is how the conversation goes: "Hi I was hoping to get my sheepdog a flea bath today?" "What???" "Oh can you not hear me?" "Barely" (Repeats self and then is put on hold) "When would you like the appointment?" "Today if possible" "Well we cant do a SHEEPdog today. Nobody is going to take her. My god..." "Umm.. okay well either way you can't take the dog (BYE! *click*) today right..?" Yes she hung up before I could even get my sentence out. I've been a pretty loyal customer to this location for years but screw this place. I'll just have to get my supplies elsewhere from now on. read more

This is the second time my pups grooming appointment has been canceled after waiting weeks for the appointment even got a confirmation email the day before and I get a call that my appointment was canceled due to my dogs groomer being sick. Hey I understand that things happen but they should be able to do something for their customers for the inconvenience they said the next available appointment was not until another 2 weeks the manager at the Beaumont location is a joke and has no customer service training. This location is a joke and they absolutely don't care about their clients. They had nothing to say about my concerns my time was not valued. read more

Tracy is my favorite!! She is so nice to me, I used to be afraid of the groomer but not anymore.