Made an appointment to get my dog groomed. Had been here before and gave proof of rabies vaccination which they should have had on file. Now they tell me they don't have it on record and called the vet where he got it done. Now they tell me they're too busy and can't take him in for grooming. It is not my problem you lost the vaccination record and now I have to make another appointment and you wasted my time. read more

My wife took our dog to the groomer in petco today. First, my wife was just trying to tell the girl at the front that last time they didn't really cut my dog's nails. The girl started having an attitude with my wife. My wife was just merely trying to remind them about cutting my dog's nails. She was being polite and calm about it. The employee didn't have to give her an attitude. Second, when my dog came home from the groomer she kept shaking her head. We thought maybe there's was water in her ears. 15 minutes later she was still shaking her head. My wife looked into her ears and saw cotton balls in her head. They left the F n cotton balls in my dog's ear. If I can give a zero star I would. We will no longer go to this establishment. Some employees are rude and not very attentive to their job. If something would have happened to my dog, would Petco pay for the vets bill? Probably not. So petco, please train your employees right. read more

Awesome! The staff is super friendly and helpful. They do their best to get you the best deals as well as provide helpful insight into what's healthiest or works best for your pet. Always willing to answer your questions. You can tell they really care about animals. I refuse to shop anywhere else for my pets needs! read more

Petco - Thanks Petco! - Pet Stores Near Me - La Habra, California

Very good service at the groomers! My puppy was rejected at the whittier petsmart for being a german shepherd and the groomers there were too scared to handle a 4mos gs puppy. So we came here. Very inviting groomers. They weren't scared and could handle my girl easily. They did a great job too! The store is a bit small and old, but the staff is good. I like the trainer Connie, the groomers, and the normal staff. The selections are decent and I like the seasonal petco dog toys. Its a pity the fish department was reduced, but sitll This is my go to Petco! read more

We love taking our doggies for grooming here. Groomers r so nice here especially chantel. Lily and Tigger always looks so nice and clean when they get groomed. Also after grooming u can swing by snack section and get treats for ur doggies on the way out. read more

Petco - Pet Stores Near Me - La Habra, California

This new location is horrible. They stock the bare minimum and the customer service is horrible. Don't waste your time. Find another store that is larger that will have what you need. I live a block away and I'd rather drive a couple more miles to get more variety and better prices. read more

The groomers are great . And Kate and Veronica are the best trainers they are so passionate about our dogs . My dog see Petco and she freaks out . That little girl with the different colors on her hair I've known her since my other dog she is wonderful too . read more

Petco - Princess RubyJewels at Petco in class - Pet Stores Near Me - La Habra, California

So they posted wrong price but when I asked about it after I paid then they made me jump through hoops in order to fix it. I couldn't wait so just left with that overpriced food. How they going to say that only certain favors when the sign said ALL. It's not expensive but it is dishonesty that I cannot stand and covered it up with me misunderstanding. Say sorry. read more

Veronica was awesome. Very helpful with cat products and very kind. She made my day with her customer service and kindness! Thanks Jocelyn read more

Super awesome staff! Just adopted a new dog and they were so very helpful! The manager walked us around the store to get us what we were looking for, suggestions on savings left and right! Seriously great service! read more

I come here atleast once a week and every time the customer service here is awful. I came in tonight and asked the girl on the register (kiana?? kiara??) if she could help me in the aquatic section as I needed some shrimp. She had me waiting there for 10 mins while she pet the dogs. The line was completely empty when I asked for help and I ended up walking out. She said a snarky "have a nice night" as I left. You need to retrain your employees or something because this is probably the worst petco I've ever been to. read more

I had a great first experience at this store. Matt the worker who helped was very attentive and knowledgeable with everything. Will continue to come to this petco read more

Super upsetting of how grooming front desk lady is super unprofessional. Really bad attitude, took my dog for the first time he came back with fleas, do not recommend this place read more

Martiiy is the best! Met her for the first time today and she took amazing care of my fur baby! Highly recommend her. She even gave me a free leash and generous bag of soggy treats! She was so professional and kind. Highly recommend her! read more

Took my dog in for grooming and they were so nice and did a good job. After picking him up from grooming I needed to buy him food I explained to the employee who was on the floor who asked if I needed help o wanted to change food and was between a few brands. She was so helpful and patient with me. Great customer service. read more

The best girls used to work here. Now they are gone and Tami is there and its awful. My suggestion, request another groomer. She is not good with animals, is lazy and does an awful job. Last time she did my dogs nails, they were long and uneven because she wanted to take an early lunch. Sort these reviews here by newest reviews first and see how their reviews have gone downhill since she got hired. Just saying. read more

This dude dan man... I'm so tired of this fool. This is the third time he forgot to pack one of the items he scanned and charged and that I paid for in the damn bag. Third. Damn. Time. Bro you're wearing glasses how hard is it dude... how hard is it to put everything inside the damn plastic bag. You're practically stealing from me. read more

Petco - Pet Stores Near Me - La Habra, California

I thought that by moving the store to another location and making it new, that the store would be much better. The only good thing about this store is that it's clean and new, unfortunately. When it was on Whittier Blvd, they had WAY more things for dogs, cats, reptiles, birds, and small animals. I have a bunny and I could only find Timothy hay and two snacks that we don't even purchase. I like to go with the healthier ones that don't come with fillers. Big disappointment. I wish they were better stocked for ALL animals. Petsmart it is. read more

Excellent service! I was a walk-in customer. I had my dogs nails clipped. I feel so bad that I didn't get the name of the sweet young lady groomer who was so kind and gentle with my little dog...She did a great job....My dog Gracie left happy and so did I. read more

Thank you Mike for training Jax, he's adapting to his commands and is listening to us. Highly recommend Mike as a trainer he's patient and experienced in working with our fur babies. read more

Petco - Pet Stores Near Me - La Habra, California

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I'm speechless about service in this place... The most horrible experience in this store starting from the Manager... She is horrible She has no idea what is to help a customer, all you want to do is run ... read more

Came back and got the tank and a new betta. Once again lisa was there it was Tuesday so you guys was just unloading them. She was very fast and careful with the bettas omg was she nice to them fish. Like honestly she talked me into a second tank and fish. But it was well worth it. This is my favorite location due to staff. Need new stuff for the betta tanks tho. Just my opinion. I love the service they provide here. But mostly because my fish whisper is here. read more

Soooo good to my poor nervous pup who just came from the vet - gave tips on how to lure him in, advice on working with him and how to calm him. Ended up going home this time without a bath, he wasn't having it, but the other times I've treated Bear to his spa day he came back a new pup. They always seem excited to see him and clean him up perfectly. Totally recommend. read more

Possibly the worst place around to get your dog groomed I have made and appt 2 x now both times that I have showed up at the store after making appt they have told me sorry we can't get to you today the groomer called in sick. Same with trainer had to reschedule 3 days because people were not showing up for work or quiting. Hay petco gore some reliable people or put more employees in the store so your ready when people call In Sick read more

It's really small petco but it's really clean very nice it's near my house so i am so happy because i has to go to brea Petsmart now it's really close t my house it's very organized and really clean i love this place they are also really nice they explain really nice to me if I ask a question read more

These people don't know anything I asked about nail clippers and the best way to use them he stood silent while I read the back of the product. I told him I can read by myself thanks for ur help. Asked about a food brand said "that's a pretty good one" Then said "we're closing now can I help u with anything else?"...... u didn't even help at all!!! read more

Worst customer service. Very unwelcoming, employees look miserable. Haley, one of the girls working there, needs extensive customer service training. I wanted to buy a fish, but she discouraged me into purchasing one, even though I have a large tank at home with a filter and heater system. No wonder why they have so many fish in the tanks, I even saw a couple that were dead. GO TO PETSMART AND AVOID THIS PLACE AT ALL COSTS! read more

Update: The store manager reached out to me promptly to see how he could rectify the situation and assured me he will follow up and test the current mice supply for mites. I appreciate the quick response and the concern for the animals that he showed and have amended my rating to reflect that. Thank you again. Both of the fancy mice I've purchased from this location have had mites and ended up infecting all the others in the cage once they came home with me. The first mouse I purchased sadly didn't even live to see six months old, which was completely heartbreaking. This store keeps all their mice in aquarium tanks which appear dirty and smell like they haven't been cleaned frequently. No wonder they all have mites! I feel so bad for those poor mice... read more

I bought a $12 bag of rabbit food from this store a couple weeks ago. When I got home, unfortunately, I discovered that it was hamster food instead. It was totally my fault. So I went back and threw myself on the mercy of the court. I didn't expect to get an exchange. After all, I had already opened the bag. But to my surprise, they allowed an exchange. To reward them for their great attitude, I bought a $19 bag of rabbit food. They should make some money off of this good deed. read more

The young lady working today was friendly & nice. I wasn't in the best mood (due to a recent flea discovery) but she was able to stay courteous and pleasant the whole time. read more

Had a great experience here! Staff was nice and polite, and groomers were amazing! Would highly reccomend!

This is my favorite Petco. The girls in the grooming dept are super nice and I always get reminder calls when my dog Lucy is due up for a bath. They have great weekday specials for grooming which I love. 15$ for a bath,nail trim, ear cleaning, anal glands and teeth. perfect! This is a great Petco. Keep up the good customer servs guys. 5 stars all the way!! read more

For such a small store, this location manages to have a great selection of dog and cat food and supplies. I go out of my way to come here for grooming. I drop in with large dogs for nail clipping, and we've always had a good experience. If you sign up for their Petco Pals Rewards card, nail clipping is just $10. This store is small, dark, and sure looks like Petco isn't sure if they'll stay. But if you're looking for a friendly store, easy parking, and nice people, don't ignore this place. read more

My family and I went here today to return an item that we had purchased at the Whittier quad Petco and I will never go back to this Petco! First of all we were not greeted which okay fine maybe they're busy but after not finding what we needed (frisky cat food) I asked the cashier, she informed me that they don't carry anything that has grain and everything is all natural... okay fine... so I went on with my return gave her the receipt and then she wanted my debit card to return money on to. I informed her that I wanted my return in cash seeing as they got their money as soon as the transaction was complete, she insisted that she couldn't return the money cash at that point my husband tried explaining to her. After that it was down hill not only did she talk over him but she even told him she knew more than him because she was in retail. Anyway it gets worse from there she was one of the rudest retail associate I've ever dealt with. The only thing that saved my business with Petco was my store at the quad with derrick because go figure no return issue there... they even greeted us when we got there and they WERE super busy! Anyways my point to this story is Andrea is why we do need robots in customer retail. She is god awful and I hope she gets fired because I won't be going back so long as she's employed there. read more

This store is located in a rundown plaza currently undergoing some upgrades. There is plenty of parking, and every time I've gone in the store has been clean and organized. Staff friendliness is a hit-or-miss, however when we adopted a cat and came in to do some shopping a staff member gave us a booklet with coupons and helped us get great deals on what we were buying. She went out of her way and took the time to do this, and it was so appreciated. read more

Wow! I have never been to any store of any kind where the staff is so genuinely warm and caring. Even though I live closer to another PetCo, I will always choose this location first because of the friendly staff. They have all been so good to the Girl Scouts who have a booth here week after week. I'm greatly impressed! read more

AWSOME customer service . The grooming area is really clean and the groomers themselves you can tell they really love animals . Small store so everything is super easy to find . read more

We have been Petco customers for decades. We started bringing our 2 small dogs to get groomed here when they moved to their new location on Imperial. Beautiful new grooming facility! Randie was the first to groom them & she did an outstanding job. Next time we tried to book, but Randie moved elsewhere. Melissa was the next groomer & their cuts were "okay" (both Shihtzu). Yesterday we brought them in to Martiiy, since Melissa is also gone. We received an emergency call from Petco 1-1/2 hrs into their grooming. Our one dog was badly cut and was brought to Gregg Animal hospital. She received a 1-1/2" split in her groin. Dr. Gregg (wonderful vet) glued-stitched the injury together (which came apart 1 hour later due to the location on her groin area), gave her antibiotics for 7 days & pain meds. Our other dog was still under Martiiy's care & we were extremely worried for her while tending to our injured dog. After leaving the vet we raced back to Petco to pick up our other dog, expecting her to be groomed. Her grooming was a slop job. Tail, ears, face, feet not trimmed. Body trim choppy, as if an amateur got ahold of clippers and swiped away. We grabbed her and ran out of there. Zero apology from Martiiy for slicing open our little dog. She did say that our dog "must have been nervous & moved." Martiiy was the nervous one. A groomer is supposed to be trained and hold the dog's leg while trimming that area. Someone needs to watch this groomer & train her properly. With no apology (apologies go a long way), she didn't take responsibility for her reckless treatment to our sweet dog. Our injured dog was a complete mess - besides the wound, she arrived at the vets with wet ears & shivering. Her body trim was a choppy mess, her ears, tail, face, nails & feet were not groomed. I'm now dealing with an injured dog with a gaping wound (vet said to watch it closely since it opened & bring her in again if it doesn't heal properly) groomed 1/4 of the way & the other one needing her grooming to be completed. I would give negative stars if I could, but the one star goes to Yvonne for transporting Sweety quickly to the vet, calling us, sticking around at the vet office and caring about her. All I can say about this place is to get pet food if it's on sale, but groom your pets here at your own risk. read more

Petco - wound in groin area due to groomer's incompetence. - Pet Stores Near Me - La Habra, California

Same day appointments can't beat that. The lady on the phone was very nice and she did a great job with the grooming. Would recommend

This location is significantly smaller than all of the other Petco locations. This may be because this is an older location. The shelves are stocked with as much product as they can hold, but this location doesn't have all of the items you may be looking for. I've visited this location several times and left empty handed because they didn't have what I was looking for and found myself going elsewhere. read more