I've been happily bringing my Large mut, Apollo to this location for about 2 years.I've never been displeased with the service. He's seen a ton of different groomers and they've all been great. Today he was scheduled with Jaxon and I cannot get over how amazing he looks. Thank you Petco for always caring for my baby and thank you Jaxon for going above and beyond. He's so dark he rarely photographs well, but here's what I got read more

Petco - My dog after being groomed - Pet Stores Near Me - Las Vegas, Nevada

I am a proud mom of 4 fur babies and three of them being cats, I came in to grab a few items. Passing by their adoption center, made me beyond sad. The litter box was strong in odor, not clean and visibly dirty. No to mention the litter and fecal matter. these babies deserve at least a clean space after being given up. Not to mention no water, food spilled everywhere. Pet co please do better, I know it is hard but it is supposed to be a store that supports animal well being. read more

See all

Staff is so nice and friendly! They were very helpful answering questions and letting us know about deals they had! We stopped by the groomer side and I love that you can see the dogs. They answered all our questions too. We loved seeing all the options from pet to pet supplies! My dogs look so adorable with the new outfits! Thank you everyone! We went twice in a row because it's so welcoming and organized and very informative read more

See all

Fran the csr lady was super rude. Came to pick up in online order and another man told me to go to the register to pick up order she yelled at me to get in line. Maybe educate your employees on customer service and being kind. I will not be back to this store. read more

If your staff has everything they need to care for any animal in the store, but simply can't, then why bother? The care provided gives no hope in ensuring whoever purchases these animals knows how to care for them as well. Do better Edit: discuss this further? Please. This company always has and always will be a horrible example for 'exotic' pet owners. Discuss it with your higher-ups instead. read more

Petco - Mummified Pac-Man frog - Pet Stores Near Me - Las Vegas, Nevada

Oscar needs to improve Customer Service. He doesn't want to help. And attitude is very negative. I will not cone back that location again. Edit - Thank you for reaching out. I was shopping that location at least 5 years. I will not go again. read more

Skip the Groomer; terrible customer service. The people that work here have an awful attitude towards customers. Don't waste your time or money. read more

Our neighborhood Petco and we love the staff here! Clean and convenient location. We also take our fur baby for grooming here and so far so good! read more

GO TO PETSMART FOR FISH :) I recently had an unpleasant experience at Petco involving an employee named Marissa, who refused to sell me a fish unless I had an expensive tank setup. While I understand the importance of proper care, the approach felt overly strict and dismissive. She has made her self the fish police an is probably just Lazy to actually do her job an scoop fish out of a tank GO TO PETSMART THEY WILL GIVE U BETTER SERVICE without the hassle. Better prices and better customer service read more

Excellent Grooming Team at this location,was taking my dog here 8 years never had any issues ,my dog loves them read more

Petco - They gave him a free bandana - Pet Stores Near Me - Las Vegas, Nevada

See all

From now on, I decided that I'm going to shop at this Petco for all my cats' needs. It's all because Sam was so friendly as soon as I walked in the store and she helped me choose what I needed (cat litter). I was looking for something specific and she took her time explaining to me and she was very friendly and helpful. I used to go to the Petsmart very close to my house, but I'm going to shop at this Petco on Serene even tho they are 3 times farther.. because Sam is helpful and super friendly and knowledgeable. She's the manager there. Great store! Thank you. (: read more

Horrible customer service. I would not recommend buying an exotic pet from here. Oscar, if you're reading this, your behavior was extremely rude and unprofessional. Please do not kiss customers' birds that's inappropriate and unsanitary. You also need to learn how to speak to customers respectfully. I came in looking for a solution for my bird because I wanted to take extra precautions to protect my other birds. I never wanted to return him, and if that had been necessary, I was told by another staff member that I could purchase him back. Suggesting that I simply "give him up" was completely out of line. The bird itself was overpriced, but the cost wasn't even the issue. The lack of professionalism and respect was. I would not recommend shopping here. read more

These past few weeks, my husband and I have been transforming a pond at our newly purchased home into a thriving fish pond. We have been frequently visiting fish stores, and this Petco location stands out for its excellent upkeep, selection, fresh plants, and friendly staff. When we first started this project, Melissa guided us on everything from plants and fish to food and rocks. This project has taken on a life of its own, and we've interacted with Dan on more than one occasion. He is incredibly knowledgeable and clearly enjoys maintaining the tanks at this Petco location. We also appreciate that they always offer special deals throughout the month, which you can find on the whiteboard at the far left of the fish section. Our new fish are thriving, and we've built a beautiful, fresh ecosystem using not only the plants we purchased from this store (and others) but also the knowledge we've gained along the way. We also had the opportunity to adopt two fish, who sadly were dumped by their owners directly into the sink at Petco! If they ever read this review, just know that Ponyo and Sosuke are living their best life. Talk being at the right place at the right time. read more

I walk into the store and I see a table with the deals on acana dog food so I appreciate that... but the gentleman at the register abruptly says behind me just letting you know we're closing in 30 minutes. Not a hello good afternoon nothing bad customer service. I worked at Petco for three years in California. But then I ran into Anna, who gave me absolutely amazing customer service and so did Tayler! read more

Anna was the cashier she was busy as she was the only cashier working however she took the time to greet every customer that entered the store. The customer ahead of me needed assistance from a manager which Anna called for assistance. She never got frazzled & continued smiling! read more

Petco - Fish aquarium - Pet Stores Near Me - Las Vegas, Nevada

Zak was the most amazing help when I was looking at the fish. He is so friendly and petco is very lucky to have him. He was also cleaning the fish tanks, making them look pretty. He genuinely cares about the animal and Petco customers. read more

Come here often for feeders and came today at 8:30pm the store didn't have any other customers in it so I waited by the crickets to get some and never got service so I went to the front and ask the girl with long grey hair and she said can you give us a minute so I said sure a couple minutes later I heard here call someone on intercom no one came so I went back and she was sitting on her phone doing nothing so I asked again can I get crickets she said nobody came? I said no she said okay I'll come. I heard her call in the intercom again and waited another 10 minutes and no one came. I decided to leave after 30 minutes of waiting to go to a different store just to see her sitting in her phone again doing nothing. Will probably find a different store for feeders. read more

This has been long overdue. Sam is amazing and knowledgeable, professional and helpful. Their entire team are a pleasure to deal with: Alex, Gio, Taylor and Dan the Man. I've been going to this location for 18 years. If it's the same general management near the other close by stores, they really should learn from this location and up their game, seriously. read more

If you can go anywhere else to get your pet groomed, I highly recommend doing so. My most recent visit in November resulted in my poodle being completely shaved down even though I specifically told the groomer I only wanted a light trim all over and for his mouth and paws to be cleaned up and I showed the groomer reference photos (standard poodle cut). Upon picking him up they stated he was shaved down due to matting which wasn't the case at all and when I told them this, it was then changed to just his legs, which also wasn't true. I spoke with the manager Oscar about the disagreement and stated if there was a change that was going to be made to my dog's groom or an issue with the service they should have called to get permission first before making any decisions. I was given a refund for the service, but in return my dog was listed as unable to return by Oscar for no apparent reason as stated by two other managers. Upon preparing this review, I noticed others had the same issues with grooming at this location and I wish I would have known this prior to this event. DO NOT GO HERE. read more

Oh I'm sooooo torn on my rating. The store was nice with lots of items but man the prices have been jacked up!!! It's so hard to pay the prices that they are charging for their dog & cat toys. I was checking out the Iams cat food as I have one of my cats on special food. One for urinary tract & one for hairballs. Walmart sells the same brand for $2.00 less. I went in here to check out their cats for adoption, not that I really need another one but I just like to look and to my surprise it was completely empty. See photo. I ended up picking up a cute Christmas toy for my Mom's dogs, not that they need another toy but their special cute. I also got two cat toys for my cats. They have a great selection of Betta fish, all so beautiful. Lots of little creatures there too. The little turtles were so cute, they melted my heart & made me actually thinking about buying one but what do I know about turtles??? LOL I wish I caught the guy's name who checked me out. He was very nice & was keeping his hands clean by using the hand sanitizer after the guy in front of me & after me. Probably about 2 yrs ago I purchased a self cleaning litter box here that was pricey, cost a little over $100.00. I made sure I would be able to return it if needed to & was told yes. I brought it home & used it and it wasn't that great. When I returned it there was no issues. My only problem is I get Petco & PetSmart mixed up which each other....lol read more

See all

I had two uncomfortable experiences at this store, so will not be returning. 1. The Vetco clinic assured me that the prescription order for my cat would be left at the store counter. The clerk at the store swore that she never saw it. The manager also said the prescription was never left with them, which meant that I had to stand in line and wait at the vet clinic to get a new prescription. The vet assistant said "They have it!" and walked over to the store counter, opened a main drawer, and instantly found it. No apology from the store manager about causing me inconvenience. 2. I bought cat food which came in heavy bags. Nobody offered to help me lift it or carry it to my car, so I used a cart. After lifting the bags into my car trunk, I leaned on the cart in order to walk to Ross's, which is next door to Petco. A store employee intercepted me and said "I'll take the cart now." I replied that I needed it to help me walk, but would leave it next to Petco - about 15 feet from Ross's. Her reply: "I can't let you do that. We need the car NOW." She moved toward me as if to physically take the cart from me. I asked her if she was going to try force. She agreed that I could use the cart to walk, but that she would confiscate it at the sidewalk. Bear in mind that I am 77 years old and walk with a limp! All the way, she kept complaining about people stealing their carts. I kept the cart until reaching Ross! Contrast this experience with other pet stores where assistance is always offered and staff are friendly. I will never return to this store read more

Do NOT TRUST them when they say the fish is NOT PREGNANT! We started with 4 mollys (fish, 8months ago) and this is what it has turned into to! We do not know what to do. We are moving very soon. Petco will NOT take them back! read more

Petco - Mollys - Pet Stores Near Me - Las Vegas, Nevada

To the lady who gave my dog his vaccine today. You need to be coached on how to treat customers and NOT judge customers by their choice of training. This lady was telling me I had to take my dog to training and had the NERVE to loosen his e-collar. Ma'am, he's been to training and how I train my dog is my business NOT YOURS! We will not be coming back. Save yourself and your pet the un-needed nagging, go to another vet for your pet's vaccines. read more

This location. This staff and crew. The customer service, the location just top notch. 7/23/23 we went around all over Vegas to get our tank. This by far is the most helpful location. Gio/Sammi and the other girl (I forgot her name) literally went above and beyond. A must recommend for all your pet needs. The patience they have lol. I just want to say thank you guys for all the help. That was the best 1 stop shop. read more

Petco - Salt water tank set up - Pet Stores Near Me - Las Vegas, Nevada

Will never go back there again , I had a horrible experience with one of the staff in the grooming section , I was trying to video record my pet and this foolish employee started yelling at me to stop as if I was in a government office , i complained and they didn't even bother to bring it to her attention . Bad establishment .. read more

Christopher, groomed our yorkie and decided to cut all our dogs hair. This is a with a picture and discussion of our preference. Very nonchalant attitude, when we mention this did not make our expectations. No-refund, no dis-count or apology. read more

Me & my fiance went to pick up dog treats. We asked for help from Alex suddenly the manager Melissa interrupts and has a convo with Alex & another customer. We were first I feel like Melissa did that purposely. No customer service skills whatsoever, she seen us standing there and completely blew us off. We walk away and helped ourselves. As we're walking away Melissa says "oh do you need help, what's up!? In a very aggressive tone. I'm not sure how she got that position but she is very unprofessional and needs to treat all customers with respect! read more

Who is hiring these cashiers & staff. The worst customer service. They all seem to hate their lives & when asked a simple question they are zero help. read more

Took my golden doodle in to just get a bath and blow dry, since it was too cold to wash her outside like i usually do. Although she looked great, and the grooming lady was very sweet and fair priced after coupon, I wish i just left her ungroomed for my guests. I noticed soon after she was shaking her head and just thought maybe it was irritated from our other dog playing with her (they wrestle hard).... About 2 weeks later i took her to get shaved with her normal groomer who works out of her house. She said her ears were extra dirty and that she wouldn't let her clean them like usual. Now, this previous weekend my dog had a severe double ear infection that had been getting worse for weeks. I know it's common in doodles but groomers should know to really focus on ears. I've never had it happen from my normal groomer in 2 years. I know things happen but unfortunately sucks that i'm now out $245 dollars for treatment. Most likely won't return, even though it is convenient. read more

The Animal Hospital has some of the worse customer service. The "Vet" doesn't even bother to look at your pets medical history. Zero pet care read more

Petco grooming is just an overpriced joke.There that rude, snotty dude somewhat bold with reading glasses who makes you want to puke for the customer service he provides. Well he's not providing, he just hate his job. He butchered my dog made him look like a chihuahua dog and traumatized him. My dog literally was crying when i picked it up. I will never take my dog there even if they offer a free service!! read more

Petco - Pet Stores Near Me - Las Vegas, Nevada

Love this Petco. Been coming heree for years for grooming by Alicia. Great job every time and my dog loves here. He is no longer nervous coming in to get groomed. Also I can in today with an allergy test result from the vet office. The vet said I should do with a prescription food because it didn't have any ingredients my dog was allergic to but $100 a bag. for a 20lbs bag. For a mastiff that's eat 4.5-5 cups a daily would be very costly. I showed Haas the allergy test within seconds he told me what to buy right away. So fast I was skeptical at first. So I looked at the ingredients and he was 100% right. Customer service and product knowledge is amazing here. I was recommended the Whole Hearted limited Salmon dry food. read more

Petco - Allergy test. He pretty much couldn't eat almost all of their foods. - Pet Stores Near Me - Las Vegas, Nevada

I had my son drop off our two dogs to get groomed on 12/29/21. The groomer showed my son that the dogs will be trimmed between a 2 and a 5 guard. When my son picked them up to bring them home, I was appalled that they were both shaved to the skin. The groomer also cut my boy dog on a few spots on his leg and near his private. I called to question their judgment on how my dogs should have been handled, only to be blamed by the groomer that their outcome was my fault. She said she would talk to a manager and get back to me, but I still have not gotten a phone call. I did end up calling cooperate to file a complaint, but still no phone call. My dogs were traumatized for a whole week since after their experience. read more

See all

alot to say but firstly to all the managers you guys are doing a great job dont let crappy yelp reviews change your mind. another thought to all the yelp reviewe complaining about your dogs being groomed and leaving 1 starts gtfo!!! there is no cheap alternative to getting your pets vaccinated or shaved you get what you pay for. You walked into a petco expecting your dog to come out and look like marmaduke think about your actions before you take them.... if you want your dog to be vaccinated or shaved propearly take them to a groomer or a veterinary clinic petco is a 9/5. On my last note try to step into someone else's shose before judging them imagine working 8 hours a day for $12 an hour I wouldn't be happy either. To the workers at petco.......... read more

Went to this location for the first time, never again. Had a HORRIBLE experience here. From the moment we walked in, this very tall Caucasian woman spoke to us very aggressively for walking in attempting to exchange a bag of dog food with receipt. We were walking towards the dog food aisle to see our options when she basically ran up to us as if we were going to steal something. I completely understand the no exchange/return policy (currently in affect due to covid-19) she was speaking of, and i would have had zero problem just buying a new bag of food until the policy ended, but the way she approached us was extremely uncalled for and very disrespectful. She referred us to speak to the manager about possibly exchanging the food, but he didnt even speak to us directly. I was so upset with the way we were spoken to that i ended up going to the Petsmart down the street to purchase a new bag of food (and they happily assisted us). read more

so I took my dog today to Petco to get groomed. I was called two hours later to be told that the dog was not allowed back at Petco because he bit the groomer. When I got him home around his nipple are two marks where he was cut with the razor. unbelievable! They gave my dog back to me, half shaven, and said that he wasn't welcome at any Petco because he bit someone. I'm sorry but if you shave my nipple, I'm probably gonna bite you too. Very very disappointing. read more

Petco - Pet Stores Near Me - Las Vegas, Nevada

I love this store. It's super clean, the people that work there are super friendly and they have pets! They have an awesome fish collection. They sell birds, lizards, gecko's, hamsters, guinea pigs and snakes! It was amazing hahaa I am a city girl and I was just trying to buy some time while waiting for someone so I went into browse around. This is a great store for all things pets, pet food, toys and supplies. Thanks Petco! read more

See all

I took my Chihuahua into Petco on E. Serene for his monthly grooming and when I went to pick him up, there was a group of groomers around him and I was informed he somehow caught his foot in the crate and tore a nail. I looked and seen a little blood, but kept extremely calm. We took him to the emergency vet clinic where they sedated him, cut the nail out and bandaged it. Petco payed for then initial treatment, however to have the bandage removed and toe checked cost me over $100. I complained to the supervisor and was told that further treatment will also be covered. So bottom line (as of now) I am out of over $100 and have to watch my poor baby limp around on pain meds and antibiotics, all for a monthly grooming. I must admit the staff did seem like they did what they could, but from what i understand this could have been avoided. Now i'm just praying there are no infections or further complications. Be careful where you take your babies!!!!! read more

Terrible customer service. I called and got a quote for vaccinations. I wanted the first appointment of the day, so I waited an extra week. I got there at 8 am... the Dr. strolls in around 8:25. The quote was approx. $110, then they said $185 when I got there... after waiting a week for the appt. and then again when we arrived. We left without the shots... never to return. Be forewarned. read more

Spoiled does not explain how I continue to shop and shower my furry baby with such magical treasures. She absolutely has me trained and this was one of those occasions that I knew she was out of those special treats she has to have. So what do I do? Of course I buy them for her! For if not then she shows me that sad face. But when I bring her special treats home she does this special dance all over the house for hours and rewards me in dog speak. Just her way of saying thank you. This is the first time that I have visited this Petco and the layout is similar to their many other locations. I made my way to the back of the store where the signs indicate the dog aisles of the store are located. The selection of dog treats is excellent here with many wonderful choices. They even had the particular brand of treats that my puppy has to have. While I was shopping for the dogs many needs decided to buy her dry food here too! Why not? While everyone in the family is eating healthier these days I have switched the type of dry dog food to ensure she only eats grain free food. In fact with her eating healthier keeps her coat sleek and oh so soft. So it's grain free all the way for her. The brand that I bought and continue to buy for her is Blue Buffalo. They even had it on sale so who could go wrong there. Now to the register, the cashier was very pleasant and had one customer ahead of me at the time. He was very wonderful at making eye contact with his current guest and making small talk during the sale. At my turn the cashier continued the wonderful service to me. I enjoy a little refreshing shop talk while they ring up the purchases it makes it not feel so awkward. No awkwardness here, and after the swipe of the Visa it was off to home to greet the puppy with her treats! read more