Nick in the fish department, who I've worked with, is clearly passionate with his work as an aquatics specialist. The rest of the team, including "management" is incompetent, unprofessional, and disrespectful. I've placed big orders with Petco and worked with Nick on marine orders. 2 staff members including the manager spent 20 minutes to catch a fish I was looking to pick up, and essentially told me sorry, you're out of luck because I they had no clue how to work with these animals. Instead I was told by said manager that I'd be "stressing out the fish in their natural habitat" when I offered to scoop them up myself. This is coming from somebody who probably doesn't know the difference between a saltwater and freshwater animal. By not knowing how to grab the fish, you stressed them out unecessarily. I don't have much time outside of work as a healthcare worker to take care of errands or shop for my critters so to be told "come back tomorrow" was a slap in the face. Thank you for effectively wasting my time. I'm sorry Nick, but I don't see the same level of customer service and respect in your coworkers. Do not shop at this petco location. Awful experience. read more

Madison H. did such amazing job with grooming our girl. She is so talented, and we are lucky and happy that we found her. My puppy is also attending the classes in this Petco store with Jenny who is great trainer. My girl and I learned a lot thru these classes. In general, this Petco location is amazing: clean, well organized, offers all what your pet needs, staff is very friendly, kind and helpful - I feel here like at home. :) read more

Petco - After grooming - Pet Stores Near Me - Las Vegas, Nevada

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PETCO, great. This specific store, not so great. Just A-OK (if that). They don't restock. They just don't. I love that PETCO carries holistic food like Halo®, because I will NOT feed my companion friend by-products or any other garbage that I find abysmally unethical. But what is the point of being a loyal PETCO patron when every time you come to this store, one or more of the specific types of food that your little friend enjoys is not stocked on the shelves because of pure laziness/lack of preparedness by the staff? I am not certain about the other patrons of this specific store but my experience has been that it is not unusual to have specific brand inventories completely depleted from a shelf. Completely. It is actually unusual to go to the Halo section and find every flavour available. Very unusual. Makes you think that they must have just hired someone new that does not know how things work around here whenever you see a section with shelves full of contents. Unfortunately, slowly but surely they adapt the standing practice of failing to stock shelves of store #1105. On a somewhat more esoteric subject than finding your favourite food when you go shopping for it, is the matter of the weasel ferrets they sell here. DO NOT BUY THEM. They are Marshall Farms ferrets and well ... MF has been an unabashed perpetrator of such massive wrong-doing with animals that there are not enough characters allowable in a Yelp review for me to explain why you should not buy Marshall Farms. - E read more

Petco - Exhibit #7a: Halo display. Half of flavours not available, not enough of crappy flavours on shelf to make trip here worthwhile. - Pet Stores Near Me - Las Vegas, Nevada

Hello vegas yelpers! Stumbled upon this location about 9 miles from me. Kind of far, but worth the drive. I've never been to a Petco before but I've been to many pet stores and I was quite impressed with this Petco. I've been coming here a lot recently picking up everything from harnesses, collars, leashes, dog treats by the pounds, natural dog treats and toys. I don't think they carry the dog food my puppy is eating, Royal Canine... but they have a variety of other brands. I'm taking my puppy tomorrow to their free puppy playtime and potty training session. I'm excited for her. I'm a fan and will be coming back often for all of my dogs needs. Thanks Petco! -Miss Yelp 2011 read more

Petco - Pet Stores Near Me - Las Vegas, Nevada

Chastity is an awesome groomer. She provides awesome feedback for my dog and she takes the time to listen to what my dog likes and dislikes. The haircut she gave my dog intensified his cuteness for the second time. Keep up the great work. Grooming pets is a stressful job. Thank you again. read more

This review is specifically for the puppy training class. We enrolled our 5 month old husky for the puppy level 1 & 2 training classes. So far so good! Trainer Christine only works two days a week, but she is extremely accommodating and easy to coordinate schedules with. Can't make class? Shoot her a text and you're covered. No missed class fees or "no shows." She is also amazing with dogs. Not just mine, but all of the ones I've seen her interact with. The classes are pretty mixed with puppies in different levels of training. Others may not like it, but I do. It gives my dog a chance to be exposed to various real life distractions while training. Great way to make sure your good boy acts like a good boy, while also getting some social interaction with other pups. read more

Decent prices, great selection, service is foremost. Do, it makes me wonder why the manager would allow their employees to wear "gators" in place of a 3 layer face mask. Gators have been shown to actually be worse than not wearing any mask at all! Come on get your stuff together! read more

Petco is usually a nice chain to handle all of your Pet needs. Went to Petco with Ashley D to purchase a birthday gift for her little sister. The goal was accomplished and we were in and out of the store in no time. A few notes on the store: - Seemed like there were only a few associates working, cutbacks - Store seemed a little cluttered and poorly modeled for the building space. Overall, I'm a fan of Petco but this store needs a little work, especially in a fairly newer shopping center. read more

Petco - Pet Stores Near Me - Las Vegas, Nevada

I have been purchasing my dogs food from petco for the past (7) seven months. After the seventh bag @ $99.00 the eighth bag is FREE! Today December 31st I went to the same petco on W. Tropical pkwy to pick up the bag of dog food. I'm walk up to checkout with the bag of dog food, I told the cashier my phone number and petco account number. Oh Boy I was informed that they couldn't find ANY information with my phone number. So I open my app on my iPhone and showed the cashier the information. STILL NO SIR THEIR IS NOTHING HERE SAYING YOU HAVE BOUGHT ANYTHING?. At this point I called the H.Q in San Diego CA and spoke with someone there. After giving him all my info, I was put on hold for 5 or 6 minutes. He then lets me know I HAVE to wait 24 to 48 hours before they can let me know ( IF I HAVE ENOUGH POINTS ) to get the FREE BAG OF DOG FOOD. Just an FYI ( EVERYONE ) KEEP YOUR Receipts from your purchases at Petco. This way they can't deny your points. I'm going back there Monday January 3rd. Guess what! I'm not going to be nice about it. The ONLY way to get things done, it seems you have to be an A / Hole read more

Petco - Pet Stores Near Me - Las Vegas, Nevada

These guys got the worst service. Hassling me over a return when I kept trying to tel them the order number. At one point the higher up even said he might not be able to return it?? Then it went through and he said all he needed was the order number like I have been trying to tell him lmao. But go ahead and try to figure it out your way and keep telling me I'm wrong. Nice job at admitting your mistakes am I right. Snobbishly saying the item wasn't too sharp for a betta like I don't know what I'm talking about. It's tough when you try to be nice through the attitude. Can't even say you're welcome, no greeting/help though you seen us walk in front of you, nor keep a professional demeanor? read more

The store was so clean and organized! I had such a great experience coming here! The associates were so helpful, it was my first time coming to petco. I brought my little coco in to be groomed, I called and they accomadated me for a same day appointment. As soon as I walked in, the stylist Madison greeted us with a warm smile, created my profile for me, she analyzed coco which I appreciated. I liked that she asked in detail what my preferences were and she did all of them! She was so professional and you can tell shes experienced. When I picked up coco she had his progress report, and he looked so handsome! I even got a 25% discount as a new client and they gave us a cute bag of treats for him since I got the pick 3 package! I was highly satisfied. Madison was very thorough and a pleasure. I am definitely coming here again and keeping him with her read more

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I stumbled upon Petco at this location due to Halloween City not being open two weeks ago. My daughter and I saw a sign for Halloween city on the freeway and decided to swing by. We saw that the store still wasnt open so we ended up walking around for awhile. We ended up going inside of Petco. Now the first thing I had noticed was how understaffed the location seemed. There was a long line at the register with only one employee at the front. We decided to go check out their friendly pets. We viewed their reptiles, which Petco has more of a offering than their competitor petsmart. We viewed their fish, but was extremely upset and bothered. There was about 9 different tanks with a lot of fish dead in their tanks. There was no one at the fish location for me to inform anyone. At the front, the one employee was still swamped with everyone waiting inline. There is a huge selection of petfood and pet items inside Petco. The parking for the store is an extremely spacious. read more

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This was the first time I had ordered medication from Petco. My dog had a partial tear on her hind leg, and needed her rx asap. They received the approval from our vet THE NEXT DAY. The website said delivery 3-5 days. It's now been 2 WEEKS! I've followed up SEVERAL times with their (incompetent) customer service. NOW they are telling me it's going to be another week! Now it's stuck in WA for 4 days! Almost a MONTH for an urgent medication! Stick with Chewy! read more

I really like Petco. All the employees are friendly they're very knowledgeable. I had a problem with my dog's nails and The Grooming facility took care of it for me. The dog trainer in 10 minutes taught me more than I could even imagine and offered me 30 minutes free training with my dog . SO!... put on the leash put the dog in the car and go down there and have a good time! read more

Petco - Thanks to Petco, I have and love this pooch! :) - Pet Stores Near Me - Las Vegas, Nevada

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DO NOT SHOP HERE. You cannot get your money back when products don't work. You can sell products but not do returns sounds like a SCAM. If you are unwilling to do returns you should not be selling products right now. This is the one and only store I have been to and can't do a return on a product that doesn't work. If this is your policy all cashiers should be telling people as they are purchasing so people aren't out money during this time when things don't work. If I could give Zero Stars I would. read more

Sarah Rose always does an amazing job with Hushy my dog. She has a great personality and you can tell she loves what she does. She greets my dog by her name and gives her love before she brings her back. Sarah also Informs you of about how long the grooming will take or if she's running behind. You all are so lucky to have such a great groomer on your team who loves what she does and cares for her dogs! read more

I initially was going to buy a hair ball formula on the petco website, but since I was nearly out, I went to the store instead. I was pretty shocked that the cost online was $9.99, but in the store the price is $14.99. I walked out without buying anything. There's no excuse for that much of a price difference. read more

Shout out to Nik, they helped us much too patiently and kind, gem of a person!

I requested a regular bath and specified no flee shampoo to be put on her, but asked flee medicine after the bath, when I picked up my dog, my sister and I noticed that her right eye was a little close then as time went by she started to rub her paws on her eye, I looked at her eye and was red, the following day took my dog back to your store and found out that shampoo went into her eye causing eye ulcer. I am very disappointed that the groomer kept the information to herself rather than notifying her manager immediately and notifying me of what happened. I don't know if I want to take my dog back to Petco. read more

Upon visiting several Petco's in the last few days looking for a certain brand of puppy food, I have had several issues. I then called the Petco off of Centennial, and spoke with Madison. Madison is completely educated, and was able to answer every question I had. She is not only a major asset to the store but her customer service was impeccable! Thank you Madison for putting me at ease with my puppy issues! read more

When it comes to chain pet stores, I prefer Petco. I would not eat junk food and processed foods everyday, why would I give it to the animals? Natural, quality foods are important to me and they carry brands like Solid Gold,Halo, Natural Balance, etc which Petsmart hasn't smartened up to carry. PetSmart have a limited natural food selection with Blue Buffalo, Avoderm and Castor&Pollux which Petco also carries. I grab Blue Buffalo and Natural Balance kibble for the cat here and get my dogs food at a specialty store. It makes a difference- my one senior pug (now passed on) came with issues, arthritis, etc....she gained strength, ran around and limped less by just giving her real foods. I rarely went to the vet with our last dogs. A lot will be surprised with whats actually in those big convention brand name pet foods....it's scary actually. I won't get preachy, but I'll get humorous about pet nutrition. This SNL spoof is really not far from the truth of whats in "by products" http://www.youtube.com/watch?v=za9_9N8MNuE Shedding issues- brushing with a Furminator is a noticeable difference in shedding....adding Missing Link makes shedding significantly less and the supplements make sure to round out their diet with raw unprocessed nutrients. I wouldn't neglect rounding out my health so why shouldn't they get every nutrient too? I wouldn't put artificial, allergy causing beauty products on myself, so why should it touch the animals? Select Petco carry Earthbath which is my favorite natural dog shampoos and grooming product line.... unfortunately not carried at this one but on Craig a few miles down. This one carries Avoderm which is also pretty good. I also love Natures Miracle Pet Wipes to wipe off surface dirt between washes if I can't find the Earthbath ones. I want them to be happy too. They also have treats that my dogs and cat will fight for- Dogswell dehydrated meat treats. It's normal to see dogs grasp big chicken chews and chew on it, but it's pretty hilarious that the cat is into it too and finish a whole tender. The dogs love natural bullysticks and it keeps their teeth nice. The kittytap loves treats (which I find odd for a cat)...hes such a pigface from growing up with dogs. Greenies Dental Treats, Wellness Jerky, Halo Liv-a-Littles, etc. are all great kitty treats. If you want the dogs to leave you alone- stuff some Kong toys with peanut butter or put yogurt in it and freeze it! It's the effing desert- give that animal a drink! Petmate and Drinkwell fountains are pretty awesome to get them to drink and provide fresh flowing water (important for cats specially!) instead of "bowl still" water. Add the little cat grass/wheat grass planter into the water and they have indoor, healthy wheatgrass for the cats want to bite vegetation. They carry a well rounded amount of good, quality items so I'm happy with them. There's some items I can't get from them, but I like supporting the mom and pop Holistic pet food shop, Scraps 4 Pets, to round out the best possible food variety for the animals. They are after all family so gotta care for them. I have to give props to anyplace that makes it easier to be the kind of nurturing pug and cat parent I want to be. UPDATE 8/15= Crazy steals in their clearance baskets. I got harnesses for $4 and $2 for the pugs....we're having custom handmade ones made, but need something for the time being. With most harnesses at $20 and we just need them for the next few months, it almost seemed stupid to buy so that they can go out while their handsewn ones come in. We also got a bath non slip mat for $4. read more

I loved it. So much more welcoming here. And they just got shipment of fishes in so that was a bonus for our run in.

This is the second time at this location, where employees think it's prudent to express their ignorant, racist, thoughts against hispanics to me since I look caucasian. Worst of all, the employee was a Mexican-American woman who thought it was OK to say "I just don't like any Mexicans..blah blah" I'm disgusted. Racism and generalizations need to end. The first ocassion, a member of the animal adoption group inside the store made a similar remark. I emailed Petco and was contacted by the store's manager who was very polite and apologetic. Nonetheless, I believe employees should be taught to keep their thoughts and comments to themselves, rather than expressing them to customers. On another matter, I initially started dog training with Deborah at this location. Training with her was a FAILURE. She ficus ed on gossiping and selling products to me, and my dog didn't learn anything. Deborah resigned soon after my training classes had begun, and I was transferred to dog trainer Carol. Carol truly cares about the animals and gave me a few additional ideas for training. She was nice enough to back date and start from day one, since my dog hadn't learned a thing with Deborah. Traning with Carol was a 3 out of 5 stars. I think Petco dog training is very brief and not many results are seen. If Im giving this Petco location a 1 star because of their unprofessional staff, and inefectiveness from dog training. Im done visiting Petco in NW Las Vegas. read more

I've been going to this place for many years, from getting rats as pets, to toys and essentials for dogs. I love that they have a biscuit bar where you can pick and choose different biscuits and bag them. They always have a treat at the register for your dog! The best thing about this place is that it has a better selection of health foods for pets than PetSmart. They are the only store close by that sells Halo pet food. Sometimes, though, they do not stock up on their products, so you are left scrambling for something else. They have training, and adoptions, and if you get their card you get rewards- through email. read more

I enjoy my Petco vistits. The staff is friendly and informative. Petco has the essentials you need for your animal. Bring your little ones with you my 4yr old loves seeing the animals. They do not always have every pet container filled we came to see the arachnids unfortunately they did not have any. Overall the prices are decent and they have most of your pet needs and they are usually conveniently located especially close to BJ's Resturaunt & IHOP. read more

Despite being further away from my house I like this Petco better. Their selection of gluten and grain free and limited ingredient diet products is far more fleshed out than the Petco on Craig. Was very happy to see them running a special on the Blue Buffalo cat food. I also like that they have the small cans of Nature's Instinct. My kitties can barely finish half a 3 oz can in one feeding. So even though the 5-6 oz cans are cheaper, I don't have to refrigerate them (the leftover portions) for as long if I get the small cans. They also had a the entire selection of the Merrick 5 Star Entrees in the small cans. However, like every Petco I've been in so far, it smells funny. What is up with that? Also, I don't know what it is about this store but the lighting seems dimmer. In contrast, the staff at this Petco are quite attentive and they are very helpful and pleasant. read more

Received great service in the grooming salon! Blue was done quickly and treated kindly. The salon was very clean. Everyone in the store was super friendly. I'm so glad we found this store. We will be coming back! read more

Cheri did such an amazing grooming job with my golden doodle! Started on time & picked up on time as promised. He didn't have a scratch & he didn't even cry this time like when he gets scared with other groomers! LOVE it here!!! read more

Petco - Before & After. Thank you CHERI!!! - Pet Stores Near Me - Las Vegas, Nevada

The other day I am in there shopping for some netting for my Praying Mantis habitat and what do my eyes spy. A Chameleon who has ninja'd his way out of his cage, up a vine, slid the top open and was Dub Stepping across the top by the light bulbs... That's right I hereby Claim that Chameleons are the Original Dub Steppers! As soon as I told the staff the store basically shut down as everyone was trying to get the chunky guy back in his cage. Once they finally did registers reopened. lol This place has pretty much everything you need for general and some not so general pets, with nice prices. And they also have a discount club free to join where you save 5% off your purchases and get some nifty coupons. The staff here has always been very helpful in my experiences and I have never had any problems here. read more

Convenient location and seems to be well-stocked. Great place to stop by with the kids to browse. Next door to Party City, which is a plus. Would recommend to others. read more

Petco - Iguana eating. - Pet Stores Near Me - Las Vegas, Nevada

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Jared was awesome and helped us prepare for our new puppies with everything with needed!

This Petco is so much better then the one on Craig, the staff is more accommodating as well. I usually buy my bearded dragons worms here and they always allow me to count them out guilt free. While the other Petco is annoyed that I'm actually making sure I'm getting what I'm paying for. This store has a better variety of products as well and always has a lot of stock in store. It also seems cleaner then the one on Craig, I'd definitely choose this Petco over the other one and over Petsmart any day! read more

Took my 3yrd old Chihuahua mix for her first grooming appt on advice of a friend. I was nervous for her and hoping it would be a good experience. Her tail indicates it was. Ariale took good carry of my fur baby and I will be going back. Also go good advice from the lead that was there (didn't get her name). read more

Completely disappointed! Have taken my dogs here a few times, and the service has been going downhill for the past few months! Today I picked up my dog to find out that they decided to cut his hair lower than I told them to. Instead of calling to ask for permission they made the decision on their own. I'm so disgusted. I will not be returning! read more

Horrible store, I would not recommend to any pet owners. I would drive the extra couple of miles to go to Petsmart. There are dead fish floating in the tanks, and never anyone around to help. I attempted to come back in today for dog food, I walked the entire store 3x looking for a sales associate only to find a dog trainer that was bothered by the fact I asked her to get someone to help me. The employees are not knowledgeable about products and unwilling to help. I would skip this particular location. read more

This location doesn't have as much to choose from or isn't as nice as Petsmart but I'm getting better prices here at Petco versus Petsmart

Yeah yeah yeah I know. I agree Petco is a rip-off and the prices are not that great. Although I do not shop there often if I need something that is hard to find instead of going to Walmart Target or any other store that has limited supplies of pet items. I just go to Petco to get what I need and I know they will always have it in stock and sometimes they have some clearance and coupons in the mail which helps. However the reason I gave it a 3-star is literally only because of the prices. As far as the staff and the selection it's amazing. read more

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I hadn't been to PetCo in over two years and because of my recent visit, I will never go back. I had a bunch of cat stuff, including a couple 40 lb boxes of litter. I went to the checkout and was second in line behind a person with two bags of dog food thinking I would be out in a few minutes. Wrong! I ended up being in line for almost twenty minutes. The other register that was open was still on the same order she had been on when I walked up, both were people trying to use expired coupons on premium dog food, which both cashiers let them use which I thought was really nice. When the woman in front of me left, the cashier told me "I need to get crickets, go to the other line". So the people behind me in line rushed to the other register while I put my stuff back in my cart. Since I had been first in my line, I asked the cashier if I could go next since my fellow customers were being so rude (I omitted my opinion of them when I asked her if I could go next). I was rudely told to "go to the back of the line and wait my turn". WOW. So I left my cart right there and announced "I'm going to PetSmart." 1 star for honoring their own expired coupon. Hopefully the other customers that shop here aren't rude jerks like the ones that were there that day. read more

Check out line are always long. Disgusting women's restroom. Parts of their store are really tight which makes it hard to get around pushing a cart. read more

Absolutely terrible customer service. We paid for training and had a great first experience until next class they switched us with no warning to another trainer who was terrible. One big reason is she literally let loose our dog through the store who has been violent in the past to other dogs and me and my fiancé had to chase him down and grab him ourselves. We asked for a refund from the associate Megan and she said we could get a credit onsite but we could get a refund if we call pet pals and explain our situation. After thinking about it we decided to get a store credit instead and not cause any issues because we shop at Petco anyways. Later when we showed up to speak to a manager he said that it wasn't possible for him to do a credit for an unexplained reason and he told us to come back the next day and speak to Christy. So next day we spoke to Christy in person who was incredibly rude to us. No understanding of our issue or even an "I'm sorry to hear that". She made us call the district manager to explain what the trainer did and our predicament. After speaking with the district manager (which is pretty crazy how far the chain goes for a complaint or refund, district managers must be pretty busy) again maria was rude and well with no understanding and she said the best she could do was give us 30% off anything else we purchase and that's better than what employees get. *also our second trainer was christin so be aware We went to pet smart down the street later for some stuff for our dog and they have a 50% off sale on the same items we were going to use for the credit. read more