I would love to give a great big shout out to Mariana, she was so fabulous so helpful and this is my new Petco Store. Thank you Mariana so awesome that you were and you made me a happy customer on a Saturday morning God bless you always!!!!! read more

Worst grooming service ever. Don't bother taking any pets to this location. Very rude and horrible service.

It is a JOY and pleasure to shop at THIS Petco location. Always organized always helpful and knowledgeable employees . I want to draw attention to one particular employee named Liz who is new to this location, she has helped me 3 times in the last month with my purchases of different kinds of fish and plants for my fish and food for my turtles. I have many many dogs but the fish and turtles are new to me . She was very helpful and full of knowledge. When it comes time for promotion I hope they think of her -she is an excellent ambassador for Petco and reflects the image that any employer would want! read more

Absolutely the worst Petro in the city. The manager is horrible. They are always out of everything. The staff does not know their inventory. They turn off their phones 15-30 min before closing. And if you check the prices they are much higher than PetSmart or any other pet retailer. read more

The people are always nice and respectful! They have great selection of things for your dog, cat, hamster, snake, etc. I love taking my dog in these stores and watching his reaction....Its a Disneyland for dogs. I can say that they also do vaccinations and are great at that as well. I recently got my dog vaccinated at another Petco but will probably do it again here at one of their locations. I was going to go to another place, vet but his staff was very rude! Respect the owner and you get to serve their furry friends, Etc. read more

Never have any crickets for my chameleon and bearded dragon but they keep selling these animals . Also no bedding for bearded dragon or chameleon yet they keep selling them. Horrible customer service as well! Going to Petco is the worse. read more

A friend of mine goes here to get her doggie training and they love it. The gentleman who trains the dogs is really good because her dog learned so fast! When ever I come here the staff is very friendly. At first it's kind of confusing because the dog and cat stuff is all mixed together. The store is not as big as a regular petco but they have what you need. read more

this is for all the families with young kiddos thinking petco is still a family friendly store! It is not! My experience is solely based on a brief interaction with a young brunette woman named Gaby. She was in the hamster area and my 2 kids approached her because she was holding a Guinea pig in her hands because she was about to pack it in a box for a buying customer. She was not only dismissive and rude but she made my little girl cry. It was unreasonable and cold for her to turn them away. We understand petco isn't a petting zoo but we didn't ask her to go out of her way and take an animal out for our pleasure, not that it's wrong to do that! The animal was already in her hands and she was petting is so for the sake of preserving the spark that children have regarding animals and their inquisitive nature that keeps us coming back to petco she failed miserably to do so. She was a "kid hater" frankly. Safe to say we came to buy a 40g tank for pet but left empty handed as soon as this happened. We will never purchase products from petco unless one body apologizes and educated Gabby on how to be human and stop seeing kids as a nuisance. As parents we see it and we hate it. You love attracting families and hate them while they are there. Kid hater! From the assistant manger (Robert) down to ever single employee. Shame on you and I hope corporate sees this because I am returning the animal I got from you guys and never stepping foot in your franchise again. I am instructing all my friends to do the same on account that families are more than marketing attractions. And for the last goddamn time, the kitty litter display is not toxic for kids so back off. You guys are completely shameless and misinformed on what it is like to to shame a parent who has 3 kids in a store. Disgusting human beings whom I bet pride themselves on having good morals otherwise. read more

Love this Petco! It's totally a neighborhood pet store. The staff is knowledgable and helpful. It's the needle in the haystack. If you live in the area and are shopping for a go-to supplier for all your pet needs, check out this location! read more

I really like this location! There is almost always good parking and the workers are very kind. I get the refillable litter here and they help me carry it if I need! read more

Dropped by here to pick up a new heat lamp and bulb for my Tortoises. The employee was very friendly and ended up telling me about his own pets. Nice experience. Private parking lot too. Very convenient. read more

I was in a jam, with no dog food left and a crazy hectic day at work, barely getting home at 8:45 pm when I realized the pet store I normally purchase my dogs food from failed to make my delivery. I was 3 miles away from Petco and according to Waze would arrive by 9:02, I was certain there was no way they would let me in to the store to get the food but I headed there just in case and decided to call them on my way there. They were super nice and understanding and reassured me they wouldn't leave me or my dog hanging without food, and asked me what brand he normally eats. After a few minutes of conversation they politely told me to drive carefully and ended the call. I arrived and saw the locked doors but as soon as I tapped on the glass the associate quickly opened the door for me and even had the dog food I mentioned already up at the register and ready to go. She gave my dog some treats and played with him while I was paying. Everyone that works in that store is awesome, they really go above and beyond for their customers and have great customer service. They also always have everything in stock and are really helpful in regards to explaining different products and services. Even my dog who doesn't normally like strangers, fell head over tail in love with my cashier. They really Saved the day! I also like this location because of the parking , huge parking lot with lots of spaces, making it super convenient to shop there. They always help you to your car if you're buying something heavy and everyone there just has an all-around great attitude! read more

This Petco is almost as well-stocked as the La Brea branch but the people working on this branch seems to be much nicer and helpful. I definitely live nearer the S. La Brea branch but I find myself driving a mile further because of the friendlier faces here. read more

Liz is not only legit knowledgeable she is also kind and patient. She makes my weekly petco visits lovely

Very nice customer service. This is going to be my Petco-to-go-to. Huge Sortiment of everything. Very helpful and pet- loving staff.

Great customer service from all the staff :) makes you always want to come back but a big shout out to Óscar for going above and beyond for my Husky Sawyer. You guys are awesome!!! read more

Pretty good selection, not great at all. The staff is nice. Just like the selection, good not great.

Staff had no idea what customer service means , what standing in line means. Example- stood in line , asked for item , was sent to isle and help was called. Help arrived and took item to register- so far sounds awesome...than she just ignored me and took the next in line customers while I was standing right in front of her - in God's name what an insult especially when the girl that had me in the long line before was just staring at me like. I'll stop here. Also brought my dog to vet to treat what turned up to be a nerve damage issue and they treated a hot spot he had and called it a day. The grooming is the only good thing they got. I have insurance with them so I'm stuck on the vet side but that's it read more

Visited this new location on grand opening weekend for the 20% off discount. The store layout isn't the easiest to navigate, but poke your head down some aisles and you'll get the jist of where your pet's section is. Parking is easy - private lot. In my opinion, the cat section was much smaller than the one for dogs, but I was still able to find the brands that what I was looking for. I've noticed that Petco stores seem to carry less of a cat toy inventory compared to other established pet stores. This location has about half of an aisle of toys for cats. The associates were helpful and cheerful, and the entire store was very clean. I will be coming back for routine food stock ups, but would recommend going elsewhere if you're looking for toys for your feline! read more

I've had my dog groomed here several times (7+ maybe?) so when I called yesterday to make an appointment they told me 8am today. I called back later confused because I thought the store didn't open until 9am. They said no grooming starts at 7am. I said okay! Here I am, 8:13am now. Knocked on the door several times in the last 16 minutes and people walking inside but no ones come to let us in. Looks like you lost our business. :( read more

Id like to start by saying how wonderful the staff is at this petco. Though there may be bad reviews regarding corporate issues, none of the negatives are the fault of the employees. I came in seeking nail trims for my pups. Debbie was working as the groomer. She was very kind, gentle, and quick. Their nails were filed beautifully, and it only cost me $15 for each of my little ones. So convenient and painless. I and the pups are very happy! Thanks Debbie!! Also the other members of the team are courteous and knowledgeable. The store and bathrooms are clean, and parking is proficient. read more

Disappointed to see dead and dying fish here. The betta fishes are not only in the tiniest little containers and look so depressed, some were dead or on the verge of death. I asked someone about it that worked there and they were aware of the situation and was unsure if it was the water or something else but he had made the manager aware and also felt bad about the situation. First of all, if pet stores cared about animals they would be set up as a rescue and not be selling animals and putting them in tiny containers, but then also to have them on the brink of death is not a good look for any store. read more

Not the best experience at this location, a couple of months ago I bought three raincoats for my dogs, I threw away the receipt because they fit perfectly and I wanted to keep them, one of my dogs only wore his twice and the velcro is already coming off. I went to see if I could exchange it and the Manager (stocky, light skin guy) didn't want to exchange it because of no receipt, these raincoats are only sold at Petco, no one else has these but he still didn't want to exchange it. The Manager needs to take a couple of Customer Service classes, not the most helpful person. Petco you just lost a customer. read more

Zero customer service here!! I had an appointment for my dog to be groomed at 2:30 pm today. The groomer wasn't there. At 2:55 pm I was told the groomer had arrived, so when I bring my dog in and have no one to pass him to. When I asked people where the groomer was I was told that she was on the phone and would be with me shortly. At this point my dog is beyond stressed out because grooming isn't his favorite thing in the world so I decided to take him home. This was a complete waste of time! I'll be taking him to The Healthy Spot across the street from now on. read more

We went in with the family and the daughter had to have a guinea pig, so we waited couple hours and came back towards closing time and bought the guinea pig looked at a snake. The biggest thing I have to say is this store is knowledgeable and friendly - I can't say enough. Very good staff whomever hired these employees! read more

I usually try to avoid shopping at big chain stores but I have to say, this Petco location is really next level! They have ample parking, the store is spacious and always clean and well kept and they employees are SO NICE!! Every time I go in with my dog they give her treats and sometimes they even give us a baggie of treat samples from the little treat bar by the check out to take home. They really go above and beyond here to make sure their customers are satisfied! read more

They sell sick guinea pigs and other small animals there. I am a guinea pig owner and could've brought her to a vet that I know she would be in good hands with and I know what illness she had but when I imformed the worker she said she would bring her and her buddy to the back where they will be seen by a vet that will misdiagnose her and give her meds that won't help. Please if you are considering buying a guinea pig or other small animal from here, find a local shelter or rescue that is reputable and has an abundant amount of animals that are in need of a home. And help me stop these large petstores that don't have the best intentions when it comes to the needs of these animals. read more

The customer service here is great! I live near by and whenever I'm running low on pet supplies this Petco is my go to shop. ASK FOR MANNY!!! He is very informative and obviously an animal lover and has helped me a handful of times! Overall, every employee has been very helpful when needed. Thank you Beverly Petco! read more

Some of the problems: Poor inventory - not carrying as many mainstream items as other Petcos in area (e.g., no Purina 16-lb cat food bags, few and only small size cat litters). Surprising low levels and poor selection. Better selection at La Brea or Doheny Petcos or Pet Smart a few blocks away. Stupid shelving decisions: cat food cans out of boxes and put in unsteady stacks. Also, plastic wrap taken off all cases. Inadequate signage - can't tell from store entrance where, for example, cat vs dog items are. All of the problems were from corporate or regional decisions, not from any action or inaction of local staff. Helpful, smart manager Erick, but can't do anything about the flaws in the store. read more

I have a 10 year malti-poo and she is one of the two most important girls in my life. Unfortunately, when I come here, the selection of dog food isn't great. If you go on the internet and search for good dog food brands, you'll find that Petco carries, essentially, none of the best dog foods. Is it really that hard to give dogs what they need? I am able to give one of my daughters the best I can afford, why can't I have the same for my other daughter? read more

With the abundance of pet stores locally it's nice to come to a commercial franchise store and feel welcomed and supported. I went in last night to get my pup a sweater and Manny was not but stellar. Found my new pet store!! read more

NO GROOMERS??!! Been taking my dog to this location for over a year. Now after weekly mailers begging me to get my dog groomed there they have no groomer? Store said no clue when they might have someone and hung up. Ha. Crappy service. Sloppy management. I hate false advertising. read more

I normally don't like petco but this facility was amazing! The staff was incredibly helpful, kind, and knowledgable and they made buying a guinea pig really easy. I went and bought a guinea pig on Monday and she was having difficulty acclimating so I called and got lots of good advice over the phone and now she's doing fantastic! I ended up buying her sister a week later and now they're supper happy! If you want to go to a petco, I highly recommend this one! (Unless you want birds because they don't have any) read more

This store is great! Brandon was super helpful and kind. Clean, well stocked, and organized. Much better than the petco on la brea. They also price match if you show them a picture. As a dog walker, I'm constantly at a pet store, but I'll coming back a lot. Thanks Brandon! read more

This review Specifically relates to the grooming department. They are really unprofessional & the manager Marisa is so rude. She insulted my puppy after her first groomer visit didn't go well. She was simply afraid but Manager Marisa said she's bad. When i wasn't even speaking to her. The last time I went they forgot to put back on her collar & never called. I had to call & ask for it back. The prices are reasonable but they are not professional read more

i had a horrible grooming experience with the Manager Marisa. the whole store has poor service, dont expect much. dog/cat food is cheaper but so is the quality of the products they carry. Petco is a retail chain so most employees just clock-in and out and dont care about helping. so many other options down the street. read more

After experiencing two personal losses in my life, my daughter suggested that I get fish. Her fish tank in Vancouver has been a joy and she felt that I would get the same sense of happiness from it. She trusted Petco because we've long had dogs and bought canine supplies there. However, the experience with the aquarium department both at this Petco and the La Brea Petco has been disappointing at best, heartbreaking at least. I started at the Beverly Blvd. store, being totally transparent that I had never had a tank. The salesman quickly sold me a tank and all the accessories AND seven fish, which I excitedly picked out due to the beautiful colors and descriptions on the tanks. At no time, did he tell me that I was supposed to prepare the water for a week and NOT to add fish. He simply SOLD ME THE FISH. Thankfully, my daughter and I researched set up on the internet when we got home and discovered that we should not put the fish in. I called Petco and was told to "treat the water for the day and put the fish in and if the fish died to bring the dead ones back and I would get new ones." I DID NOT DO THAT!!! THEY ARE CREATURES!!! So I brought the fish back that same day, got a refund and waited the appropriate week to again buy fish. Upset by this experience, after that week, I went to the La Brea Petco to purchase my fish. I brought in a sample of the water, which I was told by the woman in the fish department was fine. She (kind of) helped me pick out seven fish. Two days later, two of the fish died. I replaced them and proceeded to do all that I was advised to do to keep my fish tank clean and healthy - and NOT overfeed. JOY - I discovered that one of my four remaining fish gave birth to two babies. Day by day, my other fish died. I was told "this was the natural process with a new tank," though again, my daughter's tank in Vancouver had continued to thrive. I stupidly bought an algae eater at the Beverly store. Three days later, all my fish got Ich. I treated the Ich according to the salesperson, but two more fish died. Then, I called La Brea with my long, sad story, and one of the managers gave me COMPLETELY DIFFERENT ADVICE about treating the Ich! What more, he told me that when introducing new fish, I should not have to put the water from the fish bag in with the tank. NO WHERE on the WRITTEN PETCO INSTRUCTIONS about adapting new fish does it say that, nor was I initially advised that. At this point, I almost have an empty tank. I would show pictures, but you would cry. I have cried, more than once. And honestly, in the past two years, I've done enough crying. Moral of the story: Do NOT buy your fish from Petco unless you want more heartbreak in your life. read more

I live in the neighborhood and when I say the number of choices for all kinds of pet care within a mile of my house is huge I'm not being hyperbolic in anyway. I can count at least ten just off the top of my head. So when I say their is no reason to walk into this petco I'm being serious. Forgetting the fact that the prices are not that good. And also the fact that it horribly under staffed and what staff is there all behave like they just graduated high school. Forgetting all of that, I had a grooming experience with my 4 1/2 month old puppy that was horrible. We had gotten a discount for a grooming and thought we would try it out. I made an appointment for 8:30 am. I arrived a few minutes early and patiently weighted outside. (The store doesn't officially open until 9am.) at 8:30 I knocked on the door and what I think was the manager walked up front. I told him I had an 8:30 appointment so he let me in. He took my info and then called the groomer to see where they were. After finding out that the groomer was going to be late he informed me that he couldn't take my dog until the groomer arrived. She was 15 minutes late. She then took down all the same info the manager did. On top of which she didn't know how to work the computer or printer. And then on top of all that she never once apologized for being late in the first place. So I didn't leave until right before 9am for an 8:30 appointment. The fact is I really thought about just leaving with my dog and forgetting the whole thing. And the truth is I wish I had. When I arrived 45 minutes later to pick her up I found my dog freaking out. She was terrified and I had to hold her just to pay. The poor thing was doing everything to get out of the store. The groomer was trying to tell me that she was afraid of the blow dryer and that's why she was upset. I might have bought that excuse except for one thing. The groomers own behavior was incredibly suspicious. When she had arrived earlier she was being overly cutesy and smiley and happy. Now 45 minutes later the exact opposite. In that brief time she had change from happy and loud to quiet and sullen. She was doing everything she could not to talk to me. Now let me be clear. Their were no other clients, dogs or groomers there. The only dog she had to worry about was mine. But now she was being really dodgy. The final straw to the event was when I found out as I was leaving that the groomer was not actually a full groomer but a groomer assistant. Bottom line, go to one of the other 10 places in the neighborhood. To bad read more

DREW IS AMAZING!! She was super friendly and answered all of my questions I had about my new puppy. I am a first time pet owner and the whole process has been really overwhelming but she went above and beyond to make sure I got everything I need. read more

I was in and out of there in 5 minutes but the guy at the cashier kept pointing me in the wrong direction and over charged me for $1, but quick and convenient location for me and never busy. read more