I dropped my little furry pup off Friday for grooming. He's been there before for baths, but trying to get his haircut this time. Drop off was fine. About 15-20 mins I get a call that the groomer cannot cut his hair for concern if HER safety. I asked how we can make this better for future services and she had attitude that I need to bring him more often, which I had just brought him about four weeks before that. I told her I was not comfortable with the way the conversation was going and to stop all services and I would be there to pick them right back up. when I go to pick him up, I get my dog and I told her "that she lacked professionalism and customer service because she told me her safety was more important than my dog safety. "She told me she did not say that, and I told her she, in fact did say that. While I was walking out of the grooming area, me, and my two younger sons had heard her say that "our dog belongs in the trash " I was in such shock and my boys were so upset about this as you can imagine. And then called the manager of the store to explain that to him he was also in disbelief and said that this isn't the first home comments like this have been made here. He offered me a 50% off my next service appointment there, which is like why would I even want to go back there? I cannot believe that someone who is supposed to work with dogs would say something like that especially in front of children! read more

My review is from 2/2/2019. Placing two barely mature young adults to run a store is a poor decision. Came here to buy a Leopard Gecko for my son's birthday. When I approached the sales associate and asked if she had any Leopard Gecko's available for purchase, she said "I personally do not have any Leopard Gecko's, but let me find an associate who can help you..." Problem was, we stood there for 10-15 minutes (with only the same two associates) passing by (including the same female associate), and received no acknowledgement. I took matters in my own hands, I called another Petco store (to see if their store had the Geckos), and when I informed them of the bad service I was receiving, they provide me two names to ask for, to help improve my service. So, I went to the register, in which the male associate was ringing someone up (with a failing coupon) and he called someone over the intercom. As he stood there looking blank, I interrupted (see they were quietly standing there-with blank faces) and asked to speak to one of the two people (the other store named). He told me "they're not in, but "so-and-so is, but I've been paging him..." That was it, customer done. I informed him we we're planning to spend money and were now leaving because of the poor customer service. I said good bye and our family left. Recommendations to this store...management-do not leave two immature young adults to greet and assist customers, you should be on the floor assisting and delegating. When you have a sales associate paging you, you should probably answer the page. I will never go back there... read more

I was in the store wensday round 230 300pm and I hear yelling in the store. I go into find what looks like a head manager was ripping the store mang a new one. This lady (I don't know her name) was screaming and embarrassing the employees and the customers. Thanya the store manager and her staff have made this store so much better than it was. Now because of this experience I don't know how I feel about shopping at petco any more. It was my go to store but now I don't think I want to spend my money there anymore. read more

We came in on July 18th after adopting a new kitten and Trevor was very informed and pointed us in all the right directions to get our kitten all set! Thank you for your help on finding that prescription kitten food Trevor!! read more

I've been taking my Australian Shepherd, Daisy for grooming with Julissa for the past year and a half. Julissa is absolutely wonderful with my girl, always treating her well, excited to see her, and most importantly providing excellent grooming services. Daisy loves Julissa, and always comes home looking and smelling gorgeous! I can't recommend Julissa enough; if there were more stars she would totally earn them! P. Reeves- store 576. read more

Petco - Beautiful Daisy after Petco grooming appointment with Julissa! - Pet Stores Near Me - Mission Viejo, California

Amazing groomers Kennedy rocks!! Brenda and julissa are super nice great team and great job really careful with our puppy we are definitely coming back here and asking for Kennedy read more

This petco has gone downhill. Today I took my dogs for grooming and had a very negative interaction with the manager Megan, who "helped" me. Megan was rude, condescending, treated me with attitude and displayed absolutely no semblance of customer service. She seemed uncaring and unfeeling and when some issues arose all she would do was cite "it's company policy" over and over. As someone with 2 decades customer service experience, this interaction was textbook "how not to treat a customer" The usual grooming ladies are wonderful, kind, caring people that know how to handle customer service and make you feel welcome. I had no problem trusting them with my animals. This interaction with MEGAN was so terrible and so devoid of kindness that I was concerned trusting her with my pets, and was worried how they'd be treated if she treats people this badly. I'm sad to say that I will not be returning to this Petco after many happy years. read more

Jackie was so helpful in the fish department! She was so knowledgeable about all the fish and had such a great attitude! We left with great fish and smiles on our faces! Thank you Jackie! read more

NOTE: Before thinking to yourself: why don't they already know better and not go to a petco for a bath in the first place? Our regular bath/groomer was not open due to Covid... It was a debacle from the moment we walked in the door. We arrived at 12:20pm for our 12:30pm appointment (set by their online system for about a month in advance) and the groomer was not even there. With help from another employee we found out that the groomer was at "lunch". At this point, there is an additional customer also with an appointment. However, we are now BOTH wondering what is going on. We ended up talking to the groomer on the telephone and she stated that she would return at 1:15PM. So yes, that's about an hour of our time wasted for an "appointment". An appointment which clearly has a loosely translated time on their end. Shame on them. This is not even the worst part. We asked the groomer for a BATH (NOT GROOMING) and to lightly TRIM our dogs "feathers". If you are familiar with Golden Retrievers, their feathers are an IMPORTANT part of their identity and key to their look. In addition, every professional groomer in the area knows what to do ("hygienic trim"). Their employee (I'm having trouble using the word "groomer") simply REMOVED the feathers COMPLETELY. Correct, her feathers are ENTIRELY BUZZED OFF. WORST EXPERIENCE in our 20+ YEARS of parenting animals. Petco, before you reply to this, I've already submitted this information to you (May 23, 2020). Today is June 1, 2020 and we have not heard a single word about. So there really is no need to start thinking about it now... read more

Came in looking to design a new terrarium for my bearded dragon and had a wonderful experience with an employee named Bianca. Very patient kind and knowledgeable. She was able to answer all my questions and give me recommendations to make sure my little dude got the best of the best. Have had nightmare experiences at other pet stores but the staff here was great ! read more

Petco - Pet Stores Near Me - Mission Viejo, California

The employees are instructed NOT to enforce the statewide mask mandate that Governor Newsom put in place on June 19. Simply put, anyone can walk into the store without a mask. This is putting other store patrons, and most especially Petco employees, at a very much heightened health risk. If they don't want employees engaging with patrons without masks, they should hire armed security. As for the store, it seemed well-stocked and the employees were terrific. read more

Need cat litter? Don't even bother coming here. Need dog food? Don't even bother coming here. I am sick and tired of coming to this store to buy both, only to find that the brands and specific foods my pets need are consistently sold out. My time is valuable. When I go to the store to buy food or litter, I expect these items to be there. It's not just once, it's all the time. There is literally a 35% chance of success that the things I want to purchase will actually be in this store, when I want to buy them. Fool me once, shame on you. Fool me twice, shame on me. Well, I'm sick and tired of going to this store and coming up empty. It's like an abusive relationship and I'm breaking it off. Shoppers should not feel like they have to rearrange their lives just to arrive on the day Petco gets in new shipments for a chance at buying the products they need. I will never come to this store again, because odds are the items won't be in stock. I'm moving my business to Amazon because frankly, it's not worth the time, fuel and frustration - and retail chains have to wonder why they're always going out of business. Solve your inventory problems or else do me a favor and go belly up. read more

Awesome service, I appreciate that Victoria went out of her way to price match a product for us that we were not even aware of being on sale anywhere else. Ended up being a 75% discount.... thanks- will be back read more

Employees are nice enough but you can stand an ask for help and no one will come for 30+ minutes. Takes longer to actually find an employee than looking for what you want. read more

I walked in to get some dog toys, saw at least 5 dead fish flaring at the top of a tank and immediately left

Sold me mice with VISIBLE mites all over them. (which CAN AND WILL infest a human home) Even if Petco denies the mites, I know when mice have mites, as i used to breed them. Made me sign a "contract" to take good care of the mice while they treat their own animals like stock. Very unsatisfied. read more

FIVE STARS for the grooming service. Rob did great with my pup and was very sweet and kind. However I received a coupon that expired one day prior and I didn't come in to use it because I was waiting to purchase items when I came in for the groomers (without even realizing the coupon was going to expired) anyways when Jeane kindly asked the manager Bianca if she could override the coupon since it was only a day late, she rudely, without even looking up or hearing out my situation said I couldn't redeem it. Fine, I get it but at least be nice about it and say sorry don't be rude. I've worked in retail we've done coupon overrides even several days later. Will probably come again for grooming services but for any other products or services I won't be coming back. read more

We use Petco grooming for our Labradoodle, I've tried many other dog salons in the area to unhappy results. The staff is friendly and the mobile app makes booking easier. But by far the reason we go to petco is because Julissa our dog stylist is amazing. We book with her monthly and are always happy with the way our Labradoodle is styled. read more

Love knowing I can always count on Julissa to make my dogs look fabulous! My pups came in for a regular haircut and they look great. She's so skilled in her work and it shows. She is always super friendly and her love for dogs shows in the way she treats every pet that walks through her dog. She is the only groomer I will ever visit and the only one I fully trust and know my pets will always be safe with her. read more

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Can i give this place zero stars???? I don't recommend coming here for your pets vaccines. That was my first mistake coming here for that. Terrible service. Over reacted because my cat stuck out her paw out of the box carrier and the vet proceeded to say she "clawed and hissed" at her refusing to take her and told me she can't "do this" today. Not okay! Aren't you guys supposed to be professional? read more

Website isn't updated, they have no groomers on site and haven't for months according to a staff member. I went the one in San Juan Capistrano, one groomer on site and I'm greeted with a "I don't to walk-ins". The website notes that a simple nail trim is one of the walk-in services they provide. Last time for this chain. read more

I don't usually review, but this Petco needs to get it together. 12:00 pm for dog grooming and it took 15 minutes of waiting to get our dog checked in. Meanwhile, our usually chill dog was trembling with anxiety. 5:00 pm I call to check why he's not ready yet and had to call three times to talk to a human. Then got put on hold for 7 minutes, only to be told they needed more time to groom our dog. This place is a hot mess. Also, they must have rushed to groom our dog because he looked like a weedwacker attacked him. To add insult to injury, the cashier double charged us so the total was $130. I would have paid that without noticing, but my husband noticed and pointed out the error. Contrary to advertising, this is not where the pets should go. We are not bringing our dog back here. Ever. read more

Petco - This is one of about a dozen spots. Like a weedwacker. - Pet Stores Near Me - Mission Viejo, California

LOVE THE GROOMERS. I have a Pit Bull with very sensitive skin and the groomers know by now which shampoo to use on him. My dog never comes home with that wet dog smell I get when I wash him myself. They brush his teeth and trim his nails and I LOVE picking him up after he is done. The groomers are really friendly, talking to the dogs as they come in and while they are grooming them. They are very pleasant. They even give the animals a report card to take home with them. It is nice to know your dogs reaction to the groomers. read more

Petco - Front of PETCO - Pet Stores Near Me - Mission Viejo, California

Took my dogs in yesterday to receive their vaccines. Other than a mix up in the check-in process which had us wait in a line twice, we found the staff to be very friendly and knowledgeable. The vet we saw was very kind and sweet with our nervous dogs. We received the treatment we requested and advice at a fair price. Would recommend to others. read more

I came here for grooming because they were able to get my dog in for a same day appointment....not a week out like some other groomers that I called. Loki groomed my dog Lucy and her haircut looked so good! I was so happy that I scheduled an appointment with Loki for my other dog and he looks great too! Haircuts turned out exactly what I asked for. The store seems a little understaffed....when I was checking out there were only 2 cashiers and about 10 people in line. I guess people like to go to petco on Sunday's! Go see Loki for grooming....she's great! read more

Petco - My baby after his grooming session with Loki at petco. He loved it! - Pet Stores Near Me - Mission Viejo, California

The people at this particular Petco are super friendly...especially Winter and Mike. The people here are always helpful and knowledgeable and clearly care about animals! I choose to go the extra distance to this Petco primarily due to the great people working there! If in the area and in need of supplies, check it out! read more

Not the cheapest place to shop for my pups BUT they do have it all and the people who work there really know their stuff. They've always been super helpful and if you buy something that doesn't work out they totally take it back without any hassle. I'm willing to pay a little more to have that level of support for a retailer. read more

I'm so tired of coming here to find out they are out of the Well and Good dental wipes for dogs! This is the third time I have left empty handed. I also have trouble finding the Well and Good (Petco's own company!!!) Digestive Enzymes Probiotics. I'm not coming here anymore. I can't buy it if you don't have it! read more

This review is for Paulo. He is the most amazing dog trainer. He taught us techniques to help with all types of challenges, and walking was the biggest one for us. He is authentic. He has life experience that cannot be taught from corporate trainings, and it really pays off. Bring your dog there while you can! read more

Petco - Pet Stores Near Me - Mission Viejo, California

My husband and are into animal rights and animal welfare. We help rehome cats and kittens in the OC area. Typically we are not fans of any chain stores for various reasons. However, Petco in Mission Viejo has been amazing with special needs for the rescues. On many occasions, we have needed special supplies for ill, elderly and or infant rescues. Lately, we had "bottle baby" kittens needing health care items. Winter, a manager at this location, helped us find the things we needed right away. That makes a huge impact!, We have have these little guys waiting for food and care, and they needed it immediately. Thank you. read more

Went in kind of late, close to closing and was treated so nicely! Usually when you enter a store about to close you get some grumpy associates but Anthony was extremely welcoming and helped us find exactly what we needed and more. read more

We got our new fish and I we got help from woman her name is Laura see catch the fish for us and she is so patient we have the best time ever at that Petco today read more

This Petco has the worst customer service ever. If you have the option please go visit a different store for your pets needs. Usually no one is at the register. The past three times I have bought our bearded dragon meal worms we have gotten home and they are all dead. When I let the staff know they simply do not care and they will not give a refund. read more

Worst Grooming center ever , made appointment for 2 dogs made arrangements on my timing and when I went there groomer came with already altitude of playing game , checking computer checking the dog and after all waisting my time and come up with UNFORTUNATELY we can't!!!!!!!! What is that if u guys can't do u job might as well close read more

Poor customer service, no one wanted to help me find the right collar or leash for my dog. Ended up just leaving.

I am sorely disappointed with Petco. I went there today to get my dog groomed. Mind you, I've been there on several occasions for dog grooming. I was told that the rabies vaccination information for my dog had expired in 2015! When I told them that they'd groomed my dog many times since 2015 the response was "well we couldn't know when the vaccination expired." So I asked them to call my vet for the current info and they refused saying they needed the paper copy. I have never had this issue with PetSmart or any other groomer I've been to. I will not be going to Petco again. read more

Grooming department so disorganized. We went to take our dog today and groomer would not let us drop her off. She said she could not check us in bec he had to get the dog done, She was so rude. It's so hard to get an appt and when I have I don't get the groomer I asked for. I'm don't never going back too disorganized and no customer service. read more

I highly recommend against using this store for grooming services. I scheduled an appointment three times only to be canceled and offered no reasonable option. The manager of the store promised to have the manager of the grooming department contact me but failed to fulfill his promise. Find another groomer. read more

This review is for grooming dept. only. Blond woman gave terrible customer service today late afternoon (no name). I told her I have an appt. She said there are no special instructions on computer. Well, that's not my problem. I said dog's here for a bath & nail trim only. She asked do you want his anal glands expressed? I said no anal glands expressed. She said "you don't have to say it twice." I never said it x2 but didn't want to be rude back. In the interim, my poor doggie is shivering from fear. He probably sensed her meanness. LOL. I figured maybe she's having a bad day and let it go. However, after leaving I thought I should've told her that! I'm paying for service. I asked her how long and she said up to 4 hrs. weirdly. That's a crazy estimate. Because of her lousy attitude, I won't be using this Petco location anymore. read more

Aiden is such a fantastic groomer! My dog Zena typically cowers with her tail between her legs as soon as we enter a pet salon, but she was wagging her tail happily the whole time upon seeing Aiden. After the nail trim Zena was licking Aidens face which reaffirms how comfortable dogs are around her. Such a positive experience! We will definitely be coming back request her read more