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    Petco

    2.2 (57 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - Petco

    Private dog training

    Bath and groom only

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    From this Business

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    This rating of for the KONG toys, I have a medium sized dog (40 pounds) and within 5 minutes, no exaggeration, the toy was completely torn apart. For a company that sells "tough" and "high-quality" toys a 17 dollar toy should not break within 5 mins. Very disappointed.

    Kirstie M.

    If there were an option for 0 stars, I would hands down give it to the team that handles grooming at this location. I will never step foot in a Petco again. First off, During the COVID-19 outbreak they are only offering "essential" packages which coincidentally only includes a full spa package-a great way to make money during a pandemic I'll give them that! Keep up the entrepreneurial mindset, I'll keep in mind that a blueberry facial is essential for my pets health! When making an appointment and reviewing all the details of my dog including his breed, weight, and age I was told that my dog qualified for the introductory puppy package that costs $25! I went back and forth with the employee about how great of a deal that was and reiterated his weight, age, and breed! When originally getting off the phone, I was so excited because the employee I spoke with was incredible professional and kind over the phone (don't get excited, it was all a show!) Upon arrival, I was asked yet again his weight and age and then told that it would be $37 for a bath and $25 for the add-ons which I was originally told are all included in a $25 intro package. Let me be clear, I have NO PROBLEM spending that kind of money on my sweet GoldenDoodle, he is worth every penny. However, I refuse to give my business to a team that will lie on the phone just to get you in the door and then act as if nothing was done wrong. I'm fully sure that this has worked on others because hey, you've taken time out of your day, you already had this planned, your pet NEEDS to be groomed! That's not going to work on me, there are plenty of other businesses that offer the same services, and better yet take care of their pets as well as the owners! When I asked how it went from $25 to pretty much $60 the employee said it didn't. Two employees decided to stand behind her for backup. I'm pretty sure $25+$37=62 but Petco must do math just as wrong as they do their customers! When I asked why they lied on the phone, they said they were sorry but there was nothing they could do. I recommend you ensure your team knows what they are talking about when they answer the phone, although I'm pretty sure they do and are just lying to get people in the door. I also recommend that you don't say you don't know who booked the appointment when you know it was you. I could close my eyes and know that the person I dealt with at the counter was the same seemingly kind professional I spoke with on the phone. Lastly, When you have an upset customer, don't crack a sarcastic "have a nice day" when she walks out the door. If you've read through this whole review, I highly recommend you take your business elsewhere to ensure you AND your pup are taken care of.

    Danh C.

    Every staffs here are really helpful and lightsome! I came for parakeets and fishes. I give them 5 stars for customer service!

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    8 years ago

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    Lindsey I.

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    6 months ago

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    Petco C.

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    1 year ago

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    Petco C.

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    1 year ago

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    Petco C.

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    2 years ago

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    8 months ago

    drove 45 minutes in terrible weather ...arrived 4 minutes late and were turned away .dont recommend

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    Petco C.

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    2 years ago

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    3 years ago

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    2 years ago

    Everything went well. We got shots, grooming and assessories. I shall return. Everyone was nice and helpful.

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    Petco C.

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    2 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    9 years ago

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    4 years ago

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    Diane

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    5 years ago

    We're new dog owners and these guys have been super helpful!!! Vicky and Eric have given me great advice and discounts. Thank you!!!

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    3 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    7 years ago

    We only had our pup's nails trimmed and smoothed, but our tech did a great job. Kenzie was much happier and we were too. Great job!

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    6 years ago

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    4 years ago

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    10 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Petco

    Review Highlights - Petco

    We had our 6 month old puppy's nails clipped and buffed at the Petco on Pearland Parkway.

    Mentioned in 2 reviews

    Read more highlights

    Pet Supplies Plus Pearland

    Pet Supplies Plus Pearland

    (18 reviews)

    I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

    Jasmine groomed my dog and she was so attentive and sweet. the groom was great and she helped to…read moreexplain what the add ons were. highly recommend!

    Puppy Love Grooming Salon

    Puppy Love Grooming Salon

    (11 reviews)

    South Belt/Ellington

    Girl, I brought my cat here and honestly worst mistake ever. I know this is a groomer that does…read moreboth cats and dogs, but they just should just advertise as grooming dogs only. I have a very high maintenance long haired persian cat and am new to the area, so I trusted this business since they are the first groomer that pops up when you google "Best groomer near me". First of all, let's just start with the fact that it was a drop off system. For a cat. That had a pre planned appointment set already. This isn't just a normal drop off system. It's a room full of dogs that are being left there for hours. Oh, did I mention my cat was there for 5 hours? AND they didn't answer my phone call twice to check on my cat? Smh. Anyway, my cat was left still wet, not combed through all the way, and I came to get rid of his knots, which I was told "If he's too difficult I wont dry him through all the way" Girl huh?! what were you doing with him for five hours then?! They literally still had a christmas tree up. In march. If that doesn't tell you how lazy they are I don't know what will. I give this place a 2/10. If you want to go somewhere that will actually treat your high maintenance long haired feline, go to Clear Lake Kennels. I paid $65 to get a proper blowout, knots out, and three baths all within an hour and a half time frame. I paid $125 for a still wet cat, knots, and choppy grooming at Puppy Love Grooming Salon. Will never bring my cat here again and will NEVER recommend even to a dog owner. Don't bother replying if you're the owner, I don't care.

    Preppy Pets is amazing with our super anxious fur baby! Love their new location, smells good as…read morealways and always clean but most importantly lots of love is always given to all the fur babies there, which helps our fur baby! Thank you Ms. Christina!

    Paws & Friends - Another angle of Dino

    Paws & Friends

    (16 reviews)

    Been going here for a couple years to get my mini schnauzer, Dino, groomed. They typically always…read morehave availability even if I call the week of to book. Every experience has been great! Dino is usually done within 2-3 hours and he always comes home looking and smelling fresh! I get the schnauzer cut and never have any complaints! One time, Dino had an open wound and they cut around it so it wouldn't get infected. Highly recommend this place and Mary!

    Update: Owner ended up responding with two text messages but according to her, we've been in…read morecontact many times throughout the ordeal. BEWARE***Kennel Cough Alert*** 12/10/2024 I dropped my dog off for the first time at a boarding facility here. I felt confident after speaking with the lady that works there that this would be a decent place for my furbaby. I did not have a great experience with the man that works there and to find out, he's the "General Manager". I dropped my, almost 2 y.o., dog off here from 11/30 - 12/8 as we were going on a cruise. Upon pick-up on 12/8 around 11:45am, I asked the GM how was Kingsley's stay, and he replied "good". I expected to hear more than just good as an update, but ok. As the GM brings out my baby, he is coughing and honking. I asked the GM about it and he "promised" that Kingsley wasn't sick but was pulling on his harness (not collar). I told him that in all the year(s) that I've had him, he's never made those sounds pulling on a leash. I asked him if he was sure and he stated the same thing. When I got home, Kingsley continued to cough, honk, sneeze, and try to clear his throat. Around 4pm, I called back to inform them that he's still making these sounds and there's no harness or anything on him. The GM said how it was impossible to be Kennel Cough, how they had a slow week, how there wasn't many dogs, etc. The thing is, Kingsley is unaltered, so he couldn't have the play time with other dogs anyway so it doesn't make sense. Kingsley also had soft stool with blood. I asked him if he had noticed or if any staff had noticed and he said no. This leads me to believe that they are not keeping a true watchful eye on the dogs to any degree. The GM says that him nor any of the staff heard Kingsley coughing or noticed blood in his stool. Kingsley was with them for 9 or so days and he did not arrive like that. I've never had any illnesses with him up until this point which I expressed to the GM. My rhetorical question to him was so this is Kingsley's 1st time coughing at my noon pick-up and bloody stool by 4pm and it's sudden onset?! That's ridiculous. The GM denied it and said how we couldn't prove anything without a vet's opinion as he is not one. He said after taking Kingsley to a vet, then we could have "the" conversation. On 12/9, I took Kingsley to urgent care and he, in fact, has Kennel Cough. They loved on him and prescribed him medication. I relayed the GM's messages to them to check for their medical opinion and they made it clear that it's impossible that his very first time showing signs of Kennel Cough and bloody stool was when I picked him up. I called Paws and Friends today, 12/10/24 around 5:30 pm, and confirmed the Kennel Cough to the GM. Did he apologize? No! Did he seem caring? No! His response was that Kennel Cough is not 100% preventable. I could understand that to a certain degree. My issue with him is the denial, suspected dishonesty, and the lack of accountability and customer service. I asked him if there would be any reimbursement for his medical care or even a portion of his stay, the GM said no. I feel that like paying for Kingley's vet care at the bare minimum could have righted this wrong. Quite actually, I would have been the upmost satisfied with a more transparent answer and wellness update upon pickup akin to "Hey, I'm not sure if Kingsley is ill, but we noticed this and that and we'd advise he'd be seen for these symptoms because ( ) isn't 100% preventable. But no, I received an Oh, he's just pulling on his leash, I promise he isn't sick. Oh, he just coughed once, that's not indicative of Kennel Cough. The service and treatment my family received is unacceptable and I cannot recommend Paws and Friends to anyone with pets. Also, I asked the GM if there was anyone that I could speak to besides him, a District Manager, the owner, anyone above him. Guess what, he's the end-all-be-all. In his words, the owner isn't really involved in the business. For boarding, I spent shy of $300 and for vet care, I spent about $280. **Message shortened for update space**

    Petco - pet_training - Updated May 2026

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