If I could rate zero stars I would. The grooming department needs to get their story straight on store policies. I was told my dog could not be groomed if he had a dissolvable suture protruding unless I received a note from my veterinarian clearing him to be groomed. I took him to the vet, had him examined, and cleared for grooming. When I brought him back I was told that if there is a suture protruding he could not be groomed at all despite bringing a note from the veterinarian stating that he was fully healed and cleared for grooming as per their initial request. Two trips to Petco and a trip to the vet that cost me $60 leaves me extremely dissatisfied. I will not be returning under any circumstance. read more

Unfortunately such a big name for a dinky store with a huge lack of experience! Especially in the aquatic center not to mention horrible selection and a tank with sick fish! I would rather go to a local aquarium fish store pay a little more and get a better selection and service. So sad!!! read more

I visited this location to bring my French Bulldog in for a basic grooming. The attendants were very pleasant and worked very well with my pup. Marina I believe was her name who primarily assisted with Roller. He came back to me clean and was full of joy and excitement. He was not shaken up or anything or that nature. He smelled great, his nails were trimmed down properly. The visit went great. I have decided to continue to get Roller groomed here until I see a reason not to! Great service! read more

I took my Maltese in for grooming yesterday (at the Petco on Pearland Parkway) and was met with the rudest employee. I stood there for 7 to 10 minutes without even being spoken to, smile at or even looked at. The woman wound up going to the back and speaking with a groomer and coming back out. Then she proceeded to tell me that the groomer would still take my dog even though I was late. The policy is if you're late 15 minutes, your appointment is canceled. I told her that the dog was trying to go to the bathroom and I was a couple minutes late but if she had spoken to me sooner instead of just letting me stand there I wouldn't of been late. She says Well now you know. I said yeah I know that you're gonna let somebody stand there 10 minutes without speaking to them, that's what I know. She asked me if I brought her rabies certificate and I said yes. I put the dog down on the counter for one second to get the papers out and hand them to her. She asked me Do you think you could pick my dog up off the counter. So I did. As she was looking at the papers though I'm boiling inside. So I asked for her to hand me back my papers because I wouldn't leave my dog here if my life depended on it. I told her that she was rude and that She could actually sit and spin on the canceled appointment. To that she said in a very ugly tone You have a nice day. I told her I certainly will. The thing is I use that Petco all the time. I have three dogs and I buy outfits for them and dress them all alike. I probably have 100 outfits for them. That doesn't include dog beds, Halloween costumes, toys, treats, medicine, etc. I have my dog food delivered monthly from Petco. So I really do like Petco. But I won't be using that Petco grooming ever. And if I don't hear back from Petco I might not be using them anymore either. I stand up for what is right and what I find offensive. I don't shop at Lowe's because they call a Christmas tree a holiday tree. Granted Christmas is a holiday but it's more about Christ than being a holiday. Target I don't shop because they decided not to let Salvation Army ring the bell there. Because it might offend some religions. Well I'm sorry it offended my religion not continuing with the Salvation Army bell ringing. Salvation Army is a Christian organization that does great good in our world. Trying to be so PC at times offense me and I'm gonna tell you and I'm certainly not gonna spend my money there. I'll get off my box now. But I carry it with me And I'm not afraid to use it. read more

Grooming only. One word, terrible! I swear my dog looked different everything time I took him there. Unskilled, undoubtedly poorly trained and paid. I think it's a requirement that you have at least 2 visible tattoos. Nicked my dog twice...in one visit. It was so convenient I really wanted it to work out, but the last two times did me in. Uneven, clumsy. I think my niece could do a better job with no training, but at least she would care. So sad. Otherwise, great store! read more

I had to take 3 senior chihuahuas in for vaccination. They belonged to my mother-in-law who passed away on Wednesday. They are not leash trained, only been in a vehicle to vet appointments & have never been a public place. I was having a difficult time managing them. I made it thru the front door, saw Adrian & asked him to find the S.A.F.E. person I was there to see. Adrian found her right away & stayed with us the entire time, even helping me get them back in the vehicle. I'm so thankful for him, the ladies at S.A.F.E. & Petco for opening your place up to find loving, forever homes for these 4 legged babies. read more

My mother took her dog to get groomed at the Pearland location. A razor was used on her vulva and anus. She ended up having severe irritation, it looked like she may have been cut on her vulva region. The dog is shaking, whining, not eating or drinking, not sleeping and has had accidents in the home. She is potty trained and has not had an incident before. When my mom tried to reach out she was told to bring the dog in, she complied and the dog began shaking, and barking at the employee. Was told to take the dog to the vet and if they determined that it was the groomers fault they would reimburse her the cost of the grooming. I attempted to call, confused on why there was no apology and to get clarification as it doesn't make sense as the vet visit would cost more than the grooming. After several unanswered calls, I finally got a manager on the phone who placed me on hold to bring someone on the line. The call was disconnected, after several others calls I decided to call corporate. Was told I'd receive a call without 24-48 hours. Decided to take the dog to the vet, ended up paying close to $300 dollars for the visit and medication, topical ointment, medicine for a possible UTI (they were not able to check as there wasn't much urine since the dog had not been drinking water), muscle relaxer, and pain meds. The dog suffers from arthritis and her fear caused her to stiffen up therefore causing a lot of pain. When I finally received a call from the store, not corporate like I was originally told. I was told they would have paid for the vet visit even tho that's not what they originally said. Since I had already paid I was told they were lot able to pay now, that it was a longer more drawn out process since corporate had to be involved. I asked to be emailed the information and was told they didn't have my contact info, so I reminded the person that when I called corporate I had not provided anything, they had pulled up my name and contact information from the caller ID phone number. She then repeated my email, and told me there was nothing to email since they sent it to corporate. I asked that she email me her contact information, and was told I just needed to call the store back. By then I'm annoyed. I asked if she wanted me to call the same store I made multiple attempts to contact and was disconnected when speaking to a manager. Given the run around when all that was needed was some sympathy, some concern or an apology for the experience. The dog has been groomed at another location with no incident so obviously something was different. Also, annoyed this can't be changed to a 0 star. Will not be bringing any pets to be groomed at this location. read more

I give Petco grooming at the Pearland Parkway location zero stars since I get zero service. I have been bringing my pets to the location since shortly after they opened and I finally give up because every time I come for a grooming appointment there is a new problem. Today they can't find us in their system and have no record of our appointment. I am sick of the pathetic excuses and the repeat problems. My dog care needs are going elsewhere and I will never return to this place or the chain. They get 1 star but deserve no stars! read more

If it was possible I would give this place a 0 star rating. I went to this place about 2 weeks ago to buy a hamster, usually I don't have problems buying hamsters here because I have gotten two here before. After getting this hamster I went home and had her for about 2 days before we noticed something was wrong. We immediately took her to the store to get her treated the second the store opened the next day since she was insured. We gave them my number and email as well as my mothers information. We waited for about a day before my mom called and we were told she had a common thing called wet tail and that she would need about a weeks worth of treatment. I waited for a whole 8 days with not a single ounce of contact to my mother or me thinking my hamster was okay. After 8 days my mother went to the store to get my hamster only to find out they euthanized her without telling us anything or any information and that they gave us the status of the wrong hamster and didn't even bothering checking with us to make sure it was the correct animal. I was beyond devastated and upset. They tricked me into thinking my pet that I had fallen in love with was still alive only to lie to me and crush my hopes of having her back in my arms. Not only that but I went to the store today to get a new one and when I picked out a hamster to get she was sadly dropped and died. It was equally as devastating as the other hamster that was taken from me. If the girl who was handling the hamster is reading this I would like her to know it is not her fault and I thank you for being so kind to me about the entire situation, I can not remember her name but she had black hair and wore a crystal around her neck. I believe her name might've been Abby but I am not sure at all, I just want her to know I appreciate her and she it not at fault. Who I will be blaming though is this man named jeremiah. He was the one who was supposed to call my family and let me know they took my hamsters life or just let us know anything about what was going on with my hamster. He is also the one who I have gathered helps people in the store do their job. The lady who helped us buy a hamster today seemed newer since I hadn't seen her before and we had been in there a couple of times given the previous situation. She for sure knew how to handle hamsters though and knew what she was doing, she gave us plenty of information about what to get and what we should do, and I was also told she had one of her own and she was as devastated as we were about the hamster. Jeremiah then came over and said that "we use boxes" and things when she was clearly not told about this since she seemed like she was doing her job correctly. Overall I don't like this man considering he has been the base of the problems that have happened here twice in around 2 weeks. I will not be coming back here every again for anything no matter how bad I need it and I say that will full confidence. My other friend who I have talked to and went with me to the store today also said that she had heard some things about this guy and hasn't been there since she bought some mealworms and they went bad almost immediately. Worst experience i've EVER had at a pet store period. read more

Love Petco! They have all your pets needs in one place and anything you're looking for when shopping for your fur babies!

If I could give the grooming shop ZERO STARS I WOULD. They are rude and the price is ridiculous and THEY DONT HAVE A PRICE SHEET. They charged me $55 for a 2lb dog. Petsmart on the other end of Pearland which is a little inconvenient has super customer service and is $40. Never again for Petco. Way overpriced poor customer service and price changes everytime!!! read more

Grooming department needs to get it together. I called Wednesday to schedule a full service appointment for my dog on Saturday at 10:30am because they said that was the only appointment they had available on Saturday. So I booked the appointment. I am out of town so I had to pay someone to pick up my dog and take her to the groomers only for them to turn her away and say that my appointment wasn't until Tuesday at 9am. First off, I work from 7am-6pm so i would never book her an appointment during that time brocade i know nobody would be able to drop her off and pick her up. The groomer just kept saying that's what I booked for which is a complete lie. Saddest part is that this is the THIRD time something like this has happened. I basically had to pay someone to just drive me dog around. So ridiculous. I WILL NEVER SHOP AT PETCO EVER AGAIN. The grooming lady kept telling me that I was wrong. This place needs to have a better booking service or something. I would not recommend going here, ever. read more

Always out of Royal Canin GSD and Maxi Adult dog food. Also, finding an available employee to assist you is not an easy task either. Save yourself time and hassle and buy from Amazon. I ended up getting it there and it was cheaper plus free 2 day shipping. I doubt I will be going back to this Petco anytime soon since its just a waste of time on most trips. read more

Wow I'm reading the other reviews and don't get it. lol I live right by here and have to go in about twice a week. Haven't dealt with anything that deserves less than 4 stars...ever! Since I go so often I guess I could find probably two issues that could be addressed...not enough staff to help SOMETIMES and days when there aren't any crickets...which I need most of the time. But seriously...as often as I go I don't get some of that negativity. Lol The staff is SO nice and helpful and know me and my kids the minute we walk in. Even when I run into them at restaurants they'll recognize us and talk. So yeah...pretty awesome store and staff. read more

The one star is for the grooming department. I just got a maltipoo who is the sweetest calmest dog ever. He's 10 months old and his previous owner had him groomed and brushed him daily. When I took him to get groomed at this location, his report said he was "very wiggly" and "needs a lot of work getting used to being brushed", so she only did face feet and fanny. Which doesn't make sense because if he's wiggly about any part of his body, it would be his fanny. I bought a grooming kit from Walmart and did it myself at home. He was so easy and was not at all difficult or wiggly. And it had nothing to do with him being "home" or "knowing me" because I literally got him the day before so it's not like he knows me or my house very well. Additionally, his nails were trimmed, but still look and feel terrible. They're still long and clack on the floor and not shaped or filed. Anyways, I think it was just laziness on their part. Not going back for grooming there. read more

Not a bad place. No complaints. It's your average retail establishment which sells pet supplies. It's clean and modern on the inside. We buy our expensive dog food here. Our dogs get better nutrition than most children in third world countries. So does our cat. He's on a kidney helping diet, so he also gets better healthcare than said children. As far as this Petco is concerned, it's a good place. I recommend it. read more

I bought Halo dog can dog food and it was spoiled when I opened it. It was disgusting, I check the expiration date and it had expired in 2015. Opened the next can, and it was also spoiled even though the expiration was 2017. It may be how it's stored but I will not be going back to buy expensive dog food that's spoiled. Thought about taking it back but it's out of the way for me so I just threw it out. Buyer beware. read more