Decent store, wide selection, fast In-n-out. No, I don't like big corporate stores but the prices are good, you get frequent coupons and rewards for signing up to Petco Pals, and the kids like looking at the fish and birds. Yes, I hate their treatment of animals and they sell a lot of crappy plastic that will poison the earth for billions of years. I just buy the food because my pet doesn't need to eat organic grass fed beef if I can't either. read more

Most extensive Petco that I've been to in San Diego! They have a great selection of everything. This place is a little out of our way, but since we were in the neighborhood, we went in to grab a few things for our animal kingdom. The lady that checked us out really loved the dog bone cookie cutters we bought. Good customer service! We could have also took home a kitten that they had there. Man, we are suckers for pet rescues! Usually big fans of Petsmart because Petsmart's prices are usually better, but we're coming to Petco more often than not nowadays. With a lot of smaller shops out there like Kahoots, Petco still competes with good prices and great selection. Don't hesitate to stop by here! Funny that we noticed them renovating the color on their building, which looks great, btw, BUT they still have their old raggeddy signs! lol It's all good Petco! read more

Came here to get my pup groomed. The website said the groomers were open til 8 but when we got there no one was there. And they told us if there is no more appointments then the groomers just leave. If you are going to let your groomers leave whenever at least change your hours. read more

This review is for the bettas and the person in charge of their betta stock. This Petco has the BEST selection of betta fish, even better than some specialty fish stores I have been to. I have purchased two separate bettas from this location for my community tanks and they are the most beautiful, healthy, and impressive bettas I have seen. Sometimes I even come in just to stare at all their bettas. read more

Petco - Big boi Thanos the Mad Titan in his planted tank. - Pet Stores Near Me - San Diego, California

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And update --- the date 10 apparently was a 18 with the missing bar in the middle. I'll buy that and have to speak kindly of Petco for nicely coming up with that answer!! And, they answered my Yelp review quickly and kindly. Thank you. My husband just purchased an 11lb bag of Wilderness dog food a couple of days ago from PetCo. I opened it today, mixed it with the remaining dry food in our dog food bin and fed it to our dog. THEN, I read the expiration label said clearly Jan 05 10 (it is 12/27/16)! Obviously something wrong but I am not ok with feeding this to our dog.Not happy! Will find time to go by today as we have no dog food. Typo? Storage issue? Ummm no idea. read more

Petco - Pet Stores Near Me - San Diego, California

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The staff is friendly here. I like Petco as a whole, howver sometimes dread stopping at this particular location because the parking lot can be a bit of a challenge if your trying to shop here during peak times of the day. Which is usually when I seem to want to shop here! LOL Each Petco has a different store layout. So O feel like I get to see their selection of items in different ways. I usually stock up on my pet supplies at multiple stores. Location and parking is usually what draws me in. Sharing a parking lot with Starbucks, Jamba Juice and a few other places can limit the immediate area for parking as well as entering.and exiting this lot. read more

Should not you do something about besides reporting it to the management?? My dog looks like Rhodesian Ridgeback..Maybe you can refund my money so I can get his cut fixed . read more

Petco - Pet Stores Near Me - San Diego, California

Terrible customer service. Purchased an automatic food dispenser 6 months prior from another location. It stopped working and per their website, customer satisfaction is 100% guaranteed - see attached photo for details on returns. My item met the requirements but the front clerk said the website was wrong. She refused to call a manager and lied and said they weren't there. Another clerk called the manager who was indeed in the store. His name is Travis I believe. Refused to acknowledge the website or even look at the site which was pulled up on my phone. The 100% satisfaction guaranteed policy is posted at every register but they vehemently denied that's their policy. Be warned. Customer satisfaction is not guaranteed even with faulty items. Update: Went to the nearby grossmont store and they were not only friendly, they said this was indeed their policy and the exchange was handled quickly. It's a shame the other store didn't see the value of customer service. They would rather argue. read more

Petco - Pet Stores Near Me - San Diego, California

I was helped by Ariana and she was amazing! super sweet and had a very amazing customer service attitude. i will be returning because of her !! (: read more

They texted me a link to their location, but when I followed it it took me to the middle of nowhere. As I'm driving around some field in Santee THAT THEY SENT ME TO, they cancel my appointment. You have to be kidding. Zero respect for your time. read more

I love this petco it is always clean and stocked. Suzanne the manager is such a sweetheart she is very respectful and goes above and beyond to help me with any questions I have. Also one of the cashiers name Robert is really nice and friendly. Always greets me with a smile and goes above and beyond to make my experience a great one. read more

OMG - it was tucked WAY back in the deep back of the store, I was worried that I was at the wrong place, but we just had the most AMAZING groom done by Crystal! I am completely THRILLED and will be making sure that Bella comes HERE from now on! Thank you Crystal! read more

Petco - Pet Stores Near Me - San Diego, California

This WAS my favorite location but recently with the change of management and staff this place has turned into a DUMP! Dusty and dirty full of spiderwebs and trash all over the place! All the product just sits in boxes for days! There was only some Latino guy running the whole place trying to help me and other customers and also in charge of the registers. Nobody else in sight! This place Is nothing what it used to be! read more

Petco - Good luck finding what you are looking for ! - Pet Stores Near Me - San Diego, California

i took my dog in for haircut thdy told me by 5pm would be ready ..now they say 6....told them yesterday i needed him back because had an appointment at 530...now ill be late...they lied about the eta...thats BS ...never go back they lost me as a customer read more

Is it too much to ask that you keep the same dog foods stocked so I don't have to keep changing what I feed my dog every time I go buy from you? Unfortunately, this is a great reason to use Amazon instead of brick and mortar stores. At least you don't waste your time going to Petco for dog food that they had a few weeks ago that they no longer have, every time you go there. read more

I took my GSD for her grooming Friday morning. Had an 8AM appointment. Doors still closed. I had to call the store to ask why they weren't open. My dog was very scared and the extra wait just added to her fear. Finally got in and she was put in a "cage" I think was small for her size. None the less. I wanted to stay positive. I think my dog outweighed the groomer. She informed me she had never cut down a large dog. I had a picture of my dog with specific instructions. She glanced at it and started to give it back to me. Really, maybe you should hang onto it for reference!! I asked that her pads be shaved and the hair between her paws cut, which should be common sense and has always been part of the grooming. Her nails were not cut, which in the past has also been part of the basic groom. I was charged $7.00 extra for the paws to be shaved. At 2PM she still wasn't done with her. I peeked thru the window and watched the groomer grab the fur on her face to finish the trim down on her head. Not pleased. Alexia maybe you should concentrate on the little dogs and not take on what you can't handle alone. The haircut was nice looking but I had a real fear when I drove away and left her that morning, as she was the only groomer there at the time. I have never felt that before. I won't be back. Sara was great with my girls, but she has moved. I will pay more and start going back to the Pooch Hotel. I guess you do get what you pay for. read more

Usually the visit is pleasant but today was not. I was in line and the cashier was just looking at my son and I. When it was our turn, rather than saying hello or I can help you, he said "you ready?" His name was Kevin. And the credit card machine was acting slow and he says "what are we waiting for?" I said "we are waiting for the machine." Again, he stared and was rude by saying "what?" I repeated myself firmly and he says, "oh there was a glitch." I do plan on writing a letter to management as well as his rudeness did come across as discrimination since he was staring at us since we got into line. read more

This Petco location should be avoided as it sponsors The Rescue House, which is a travesty disguised as a cat adoption organization. As opposed to the El Cajon location of Petco, where you can hold the cats, be interviewed and screamed, and adopt the cat, the organization here seems to have an entirely different purpose. In order to have time with the cats, my wife, daughter, and I were put into small metal cages in order to spend time with animals. I have never been incarcerated in my life, and this is my first experience behind bars. Thank God they were metal and not bamboo... The organization refused multiple attempts at phone contact when we applied to adopt a cat the same day it was brought on site. I received correspondence nearly 2 weeks after the initial time, only to be told that the cat was adopted and there was nothing that could be done. Apparently somebody mistakenly wrote the wrong number to contact me, and my family is apparently to be punished for that. This organization has all the appearances of our wives club which set up a 503C nonprofit to have a healthy tax write off for all. If I am wrong about that, and they have honest intentions towards cat adoption and helping families, then this is nothing more than a celebration of mediocrity. I can say that after being invited to sit in cages with animals they were afraid to touch. All of this could have been tolerable if their ineptitude at returning a call after any of my numerous messages was met with the slightest degree of repentance after costing us the very cat my daughter fell in love with. It is nothing but deplorable that this Petco location sponsors such a travesty, I know my family and I have visited for our needs several times over the past few years, we will never come here again. read more

My neighborhood Petco has the best groomer! I take my Golden here for their "Face, Feet, and Fanny" package and add in the nail trimming which costs $20 including tip. Today, I asked my groomer (not sure what her name is, but she has a pixie haircut and is SUPER nice!) to clean up my dogs crazy, scraggly ear hair that always looks a mess, but she did such a wonderful job! I will be going back to her exclusively now! read more

We just got a puppy a month ago and have visited this store several times in the last month. All of the employees are incredibly kind and helpful. It's not the largest Petco but they do a good job of keeping the items well stocked. We used their grooming service recently and it was such a great experience. Amanda was our stylist and returned our pup looking and smelling great! The grooming services are also reasonably priced. We will definitely be returning. The only con is that it did take over 3 hours for grooming. read more

This Petco is ridiculous. I can NEVER get help here. I feel like they need to hire a few more people to accommodate. Once I had to wait in a line that at to be at least 10 people deep, just to ask if they could help me with a collar in the locked cage. I had also happened to be returning a few things, so after I mentioned that I also said I was interested in the collar. She told me to go get it, and I could leave my things there. Well DUH, I would, if I had the damn keys. Besides that though, they always take my returns, when they probably shouldn't and they carry my prissy ass dogs brand of food, where most places don't, so whatev. read more

MY 4 STARS GO TO MARGARET! I don't know what it is but every single time I walk into this Petco, I feel like the employees stare at me and watch me like a hawk. Apparently to them, I look like I am going to steal something. Not sure why they stare at me this way but it's really annoying. However, there is a shinning star and her name is Margaret! She is the sweetest woman I have ever met and every time I am ready to pay, I make sure to head to her register. You always get a smile and if you are an organ donor, she thanks you (she has a sweet story about her family member needing an organ). As far as the store itself, I find what I need for my dogs and also the store seems to be fully stocked and clean so no complaints there and they are constantly raising money for sheltered animals so plus points there!! read more

We have been with Crystal in grooming for almost 7 years. There must be a good reason....our Peanut and Chanel love her to death just like we do. She is so gentle, loving. Just overall great with dogs! No matter the breed, size or shape she knows what she is doing! She transferred stores and we followed. We highly recommend her. read more

I felt the treated me like a criminal when I was making a return :( I had it on an email or and a text and they were just giving me a hard time... :( read more

I come here from time to time for getting dry food for my dogs. Believe it or not, this place beats a lot of Amazon.com's prices. So, I come here about once every couple of months and pick up my food for the dogs. My dogs also like their doggy bar treats that they sell for $4.99 a pound up towards the front end. All the staff is here is friendly and very helpful, they ask you if you need help right when you walk in the door. read more

Being going to this store for 20 years. Today cashier Ashlee was completely RUDE. Her tone of voice was hostile. She didn't remove two dozen food cans from the hand held grocery basket to scan them and stood there watching me struggle to pull them all out to bag them myself without helping. She seemed annoyed with another customer behind me as well. She clearly doesn't like her job. I'll be going to Petsmart next time. read more

Called last night about an item I found online at Amazon -- but wanted to buy this 'barking control' device at a brick & mortar given the probability it may not work. A real opportunity for a Petco sales associate to poach an online customer. Something they should relish with all the retail stores closing. But noooooo. She not only had poor communication skills but seemed in a hurry to get rid of me since she may have concluded I needed an outdoor device and they only carry indoor. Not to be deterred I drove there today just to get out of the house on a Memorial Day holiday. A rather 'butch' or masculine looking stocky saleswoman acted just like the one on the phone. Seemingly reluctant to take the time to engage in a meaningful conversation plus unable to answer what I thought were basic questions. Conclusion: Their employees need some serious coaching -- especially as it pertains to older customers. ENGAGE, DON'T RUSH...quit changing the topic during sales discussions. Focus on what the customer just said. Footnote: I can see why of all the Petco stores in San Diego County only the Clairemont has worse Yelp reviews. read more

I will not return to this store or shop at Petco anymore. I bought a pound bag of mixed treats from the treat bar. After I placed the treats with a scooper in the clear bag and tied it in a knot. I've been giving my puppy a few treats per day. I always tie the clear bag into a knot every time I'm done giving my puppy treats. Few days later, I see 20 or more bugs jumping and roaming around the treat. I call the store back and after 10 minutes waiting.. a store associate picks up. I told them the situation and they were well aware of this issue. WHY WOULD YOU NOT CLOSE THE TREAT BAR DOWN IF YOU KNEW THERE WERE BUGS IN YOUR TREAT BAR??? NOT WORTH THE $5.99 A POUND IF THERE ARE BUGS IN THERE. I discarded the treats and I'm taking my puppy to the groomers.... have my family members do laundry and vacuum the entire house because I'm not sure if there will be an infestation of these bugs. I called the corporate office and they offered me $10 certificate to my Petco Rewards... I told them it's not worth the $10 to get me back into the store.... Cost of laundry: $30.... Cost of Groomers for a 1 year old dog: $40.... Cost of vacuuming: Manual Labor... Really Petco... $10 isn't worth it. read more

After waiting for 2 weeks for the appointment I finally went to have my dog groomed. They wouldn't see him because he has 1 vaccine made outside US( a req made by US to ship them here is to already have that vaccine for rabies). I have all his documents and proof of vaccines done there and here well documented and they wouldn't see him. Sounds to me they are forcing people to have the vaccines done at their place so they can charge people for unnecessary shots and medicines. Heads up people! I would stay away from this place. read more

FRAUD! This is for Petco's corporate headquarters, not an individual store. The people in the stores are lovely, but the customer service is abysmal. You will get disconnected, have to hold for a long time and then disconnected. They fraudulently charged my card THREE times for things I did not order. Now I have to get the credit card companies to help me. Tamar, Tsaquay, and a supervisor, who refused to give me her name, all disconnected me. This was done on October 25th around noon. I hope "their customers are so important to them" that they will listen to this message and everybody else will too. DO NOT USE THIS COMPANY. THEY MAKE THEIR PROBLEMS, YOUR PROBLEMS. And I run a cat rescue business. I have a 501c(3). These people give pet people a bad bad name. I will never do business with these horrible people ever again. Shame on them! read more

This Petco is okay. There is a long line sometimes, but they do have some food/treats for my chinchilla if I run out before I send an order to my chinchilla supplier. I have noticed that they do carry pet chinchillas and I hope their employees don't recommend the same living conditions that they keep their chinchillas. Please do your research about an animal before taking one home. read more

After some web research, I popped in to get some eyewash for my elderly Beagle and they unfortunately out of stock. I got some advice from Suzanne about other locations that had it in stock. She was delightfully helpful and made my experience there great, despite the stock issue - I'd definitely go back!! read more

Ok. Let me start with.... I love going to this Petco (because everyone is so friendly and helpful) and I will continue to drive out of my way to this Petco. That being said, I feel the need to share my unsatisfactory experience today. I took my 3 month old golden doodle in for a pedicure and first trim. I was told my puppy would be ready in 1 1/2 hrs. It actually took 2 1/2. I get it, it was a busy day for the groomer. That wasn't what upset me. What was upsetting was that I specifically requested a groomer who had experience working with golden doodles but somehow got a groomer who was an expert with poodles. My poor golden doodle looks like a mini poodle. I'm not happy!!! read more

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Bad grooming experience. My two dogs were scheduled to be groomed at 9:45 am and we didn't get them checked in until 10:15. The groomer mentioned that it could take up to 2 hrs for the session because they were busy -- we were the first to arrive in the morning after one other dog. I didn't get a call until 1 pm to pick up. When we arrived a different groomer was frantic and unorganized because a line was forming so she directed us to pay for our service first before picking up. After paying I waited in line for an additional 15 minutes to pick up and at this point I was over it. Give me my dogs. My dogs came out and their hair cuts were choppy and uneven. My male dog had dry flakes on his back that I've never seen before and the haircut was so low I could see his skin was red. A week has passed and now my dog is on antibiotics after a vet visit to a different company because he had a bacterial infection and sores from dirty clippers. The actual Petco cashier inside the store was lovely but don't get your animals groomed there. Groomers do better. read more

This review is only for grooming...We've been taking our dog to Crystal in grooming for over a year. She's been wonderful with him especially now that our dog is in the "senior" category. Crystal is always welcoming and very helpful as she always calls us before our scheduled appointment for a friendly reminder of our upcoming appointment. We are extremely thankful that we've found her and we are always confident that our dog will come out looking and smelling good. read more

I wasn't WOW'd nor was I disappointed. I went to PetCo, knew what I wanted, bought what I needed, and left. 3 stars for an average experience. I bought a live aquarium plant from the fish section. The guy staffing the fish section was nice. He didn't know anything about aquariums or fish care or the names of any of the plants, but he scrubbed the algae off of plants, cleaned the tanks, and was helpful to me so that was pretty much all I needed. Would probably come back here to buy a betta fish once my pimped-out planted tank is ready. The bettas looked reasonably healthy and it seemed like the water was clean and regularly changed, which is a plus from me. read more

petco in friars rd in allied gardens has the worst customer service. from the cashier to the store manager. my daughter wanted to buy a created gecko and they refused to allow her to hold either one they had. when we complained about this and questioned how they expected us to buy one if we could hold them they had no real response. as we left all three employees in the front had a bad attitudes out loud in front of other customers instead of an apologetic professional customer service demeanor. i'm customer service manager and the way they all behaved and their appearances were disgraceful. read more

I love the grooming salon here! Kellie has been taking care of my dog for almost 2 years now. She is amazing with every dog she interacts with. My dog is shy and has separation anxiety but I always feel comfortable leaving her with Kellie! The salon always gives me a good estimate of how long it will be until my dog is ready. They are also very communicative and attentive. I HIGHLY recommend Kellie to anyone looking for someone to groom and care for their dog. read more

I just wanted to say that everyone at this location are very caring and friendly. My boxers get excited everytime I mention Petco. They know and love everyone there. They are treated like super stars and get all the attention. Sharon is the off the charts AWESOME!!!! She is great person to know They deserve recognition for their hardwork and dedication. read more

Very friendly staff, I bring my 3 little dogs to the groomers here for nail trims, they do a great job.