I love the grooming salon here! Kellie has been taking care of my dog for almost 2 years now. She is amazing with every dog she interacts with. My dog is shy and has separation anxiety but I always feel comfortable leaving her with Kellie! The salon always gives me a good estimate of how long it will be until my dog is ready. They are also very communicative and attentive. I HIGHLY recommend Kellie to anyone looking for someone to groom and care for their dog. read more

San Diego being the corporate home of Petco, we have a disproportionate number of their stores as opposed to the other large pet care chain. This is unfortunate because every Petco that I've ever been to has been under- (or non-!) staffed, and the attitudes of the few workers that are there leave a lot to be desired. This Petco is no exception. I was there this past weekend picking up supplies, and audibly groaned when I saw that my least favorite cashier (LFC) was seemingly the only employee in the store. By the time we checked out, LFC was still the only employee in sight and was helping someone with a very convoluted return/exchange. After a few minutes, the line was 5 people long, and resolution of the exchange didn't seem to be any closer, so LFC calls for backup at the registers. 5 minutes later, the exchange still wasn't complete, no other employees had arrived, and the line was at least a dozen people long. LFC calls for backup again, and suddenly three employees appear out of nowhere. What had these suddenly-free employees been doing for the past 10 minutes, and where had they been? Definitely not out in the store helping customers. I have no idea how a company like this stays in business, but I don't intend to help them out any further with my patronage. Two stars only for their selection and proximity to my house. read more

I just wanted to say that everyone at this location are very caring and friendly. My boxers get excited everytime I mention Petco. They know and love everyone there. They are treated like super stars and get all the attention. Sharon is the off the charts AWESOME!!!! She is great person to know They deserve recognition for their hardwork and dedication. read more

Very friendly staff, I bring my 3 little dogs to the groomers here for nail trims, they do a great job.

Spent 45 minutes in the store, picking out food etc. Check out time. BF has a GC for $30. The check out lady runs it through, over, and over, and over, and over. After numerous error messages, she determines that it was in fact, demagnetized. She goes to the back of the store to make a phone call. Customers keep coming to the line, we wave them away--go to another line! Twenty minutes later the check out lady returns with a new GC. Swiping, swiping, swiping. Error message. Error message. Error message. When will she be convinced that the card won't work? BF calls for a Manager, and states we will pay full price ($80 in products), just give us the $30 GC back, we will use it another time. No such luck! He can't re-issue it! He has no control! It is a corporation, and he can't do anything! Now, we are held hostage at Petco if we want to keep the $30 GC! Another 20 minutes pass, as the check out lady gets another new card and is on the phone. We wave away more customers. Forty minutes at check out, and the fiasco is over! One week later, I emailed Petco and explained what happened. One month later--still NO RESPONSE at all. Not even a "sorry ma'am." TACKY. TACKY. TACKY. If you have a GC, use it online. read more

It's a Petco. There's a large selection of cat and dog items, and also a nice selection of reptile equipment, fishies, etc. I haven't needed to go to Petco in a long time, but I recently got a kitten, so it was the place to be. I rarely go to the area that the Petco is in, but it's worth the trip because it's a nicer store than Petsmart on Murphy Canyon.. just more selection, in my opinion. Though, it is much smaller as well. They have a few cats waiting to be adopted, which is sad when you're going through the cat section, but they do have a great selection of scratching posts, window perches, treats, food, beds, and carriers. There is even an aisle filled with cat toys. They also have a nice selection of shampoos and sticky tape to keep your kitten off of the areas that aren't good for him to be in! Their cheapest scratching posts, priced right around $15, have two hanging feathers with bells on them, and it's perfect for kittens. It's sturdy.. my kitten has done many things to this post that I'm surprised it's still standing! So good quality stuff in general in Petco. The prices could be better.. and they could have more premium foods. But overall, it's a pretty decent place to go to get new items for your furbaby. read more

This store lets their shelves get empty before receiving more orders. Tonight is the second time that I've gone to buy a standard food that Petco carries. The associate said it's probably on one of the palettes that are stacked up on the sales floor. He said he was going to be there until 3 AM unloading and couldn't look for it. He said si could try back tomorrow. Same issue when I was there a couple weeks ago. Won't be going back. read more

Don't bother bringing your animals here for grooming. We literally just got turned away 45 min before closing and it was dead inside because the lady wanted to leave early. I've taken my dog to a lot of petcos over the years. This one is the worst I've used. Go somewhere else. read more

Writing this review to warn people about the horrible experience we had with the groomers. I took my two dogs in for a full cut and wash, we ALWAYS go to Crystal( she is truly amazing at what she does and the reason why we go to this Petco), upon scheduling my appointment I knew that Crystal wasn't going to go there but I was promised that the groomer that was going to be working with my dogs knew how to cut yorkie hair. I get to the salon and there is only one man working ( this was my first time seeing him at the salon so he could have been new). He says that the lady who was supposed to groom my dogs called out sick but not to worry because he can do it . I should have just taken my dogs and ran at this point but I wanted to give him the benefit of the doubt. 2 hours pass by , I call in and I can't get anyone on the phone , 4 hours pass by and I'm getting worried, I keep calling and calling .... by hour 5 I am LIVID. I'm freaking out. I drive down to Petco and I get a call on my way there and it's saying " oh sorry I lost your phone number, your dogs are ready" . I get to the salon and my dogs were yelping and crying like I have never heard before , seriously traumatized. The hair cuts were honestly horrible , very uneven and the groomer proceeded to tell me he couldn't cut their nails because my dogs wouldn't sit still . To be honest I could have cut the dogs hair better than this . This was during the holiday season and I got the special holiday spa package. The dogs didn't have the bandana or sugar cookie scent that was advertised. The total was nearly 160 and I just wanted to get the heck out of there . I told the groomer I was upset and he shrugged it off, NOT OK . Once I got home I noticed both of my dogs had cuts on there bodies, I found dried blood. They were acting super off, they were honestly traumatized. I took the dogs back the next day and spoke with a manger who gave me a full refund and agreed that what had happened was unacceptable. The girls working that day were sweet and accommodating and cut both my dogs nails no problem. The groomers working agreed that the hair cut was not up to their standard and offered to try and fix it and even it out but I didn't want my dogs to have to deal with being in that environment 2 days in a row. I appreciate that the manager was understanding and that they were willing to correct the problem but because of this experience I will never take my dogs back here . read more

First off, anyplace that's an advocate for adoption gets a thumbs up from me! The staff here is amazing! You will not be ignored in this store if you have a question, and they are extremely knowledgeable. The only drawback to Petco in the first place is that everything here is 10x the price of Wal mart. But I go for the dog food, to visit the adoptable kitties, and I enjoy all of their adoption events. read more

Not a very good example of Petco. Stopped in for cookies from the treat bar, midday midweek, and more than half the bins were empty. Told the single employee and she gave zero sh--s. I would have e bought a lot but there was no selection. read more

This review is strictly for grooming services, although I like the store as well. Crystal has been grooming my dogs Zoe and Roxy for the last 3 years or so and I am always happy with results. She is kind and accommodating and my little ladies seem to like her. I can tell that she truly loves dogs. I took off one star only due to the high cost of service. I feel that Petco's prices are on the expensive side, considering they are a no frills chain and not a small mom-and-pop doggie "spa." read more

I love the grooming at this location! They always say my dog was so sweet (maybe they say that to everyone ) and typically give him a free extra 15min brushing just because! Either way, he's always happy and well groomed when he's done! They also have the best grooming time out of other Petco grooming I've been to in San Diego. I definitely recommend! read more

Okay SO I was so happy that I was able to get my two furbabies into the Thrive vet today and they were so amazing and treated my babies amazingly!! But on top of that, Jessica helped me out with all my questions about the real food section! She helped me pick out a sample of food and pointed me in the right direction with the nutrition powder to add to my babies food! She was sooo sweet and excited for me and my babies to try this food!! And THEN! I went to pay for some things and Bryce was super amazing also! I noticed some things weren't on sale as they were advertised and he got that all cleared up and helped me get it going! He was definitely hilarious and a warm heart. I've never came to a better Petco let alone pet store!! And thank you to all the wonderful ladies and doctors who helped with my Lily and Orion today! We were met with the best customer service and the warmest smiles! Thank you all so much!! Happy holidays :D read more

Kellie Ledbetter is a wonderful dog groomer at Petco on Friars Rd. Our dog Curly is always excited to see her after he heads straight for the grooming department upon entering the store. She provides loving care for him and we appreciate her very much. Thank you for your great service Kellie! read more

We like to shop to support our local businesses but after going to this location the help was poor walked up to 3 employees waited for them to stop their conversation and asked if I needed help sorry to bother you guys went to order something told they don't have it in the store and go order it online. I also asked why our discount wouldn't work when we went to order online through our cell phone nobody knew. After contacting customer service after we got home we were told that to get the the free shipping and the discount we had to make an account through Petco seems like a lot of work to buy something I feel that with Amazon companies like this will lose more customers due to poor service read more

Everytime I've gone in I am greeted with a friendly smile and helped right away. I've taken my pit to the groomers there for about three months now and I'm always satisfied. I have been going to Suzy and she's always so sweet and gentle with my dog. Highly recommend this location and Suzy read more

Got treated terribly by the manager Mary. She was disrespectful and unprofessional. She was also very rude to her employees and other customers were around to witness it. I would give 0 stars if I could. the grooming department is great though and all of the girls are very sweet, the manager just needs to be replaced by someone who cares more about her staff and doesn't treat them like her slaves. read more

These people were very nice and welcoming. They answered my questions about dog food. My dog has a sensitive immune system and they recommended me a great brand. It has less fat and sodium which helps keep him healthy and active. The store clerk even gave me a coupon for the food and her employee discount! I am definitely coming back here to purchase all future dog food read more

Wow...same experience as before! This store is beyond ridiculous. I came here yet again only to deal with the same crap. So it's obvious this store practices stereotyping. As soon as I stepped 2 ft. through the door, an employee, (manager no doubt), began following me! She had the nerve to ask if I was finding everything ok? Bish, I just walked in! I haven't had a chance to even look at anything! News flash, I work 2 good jobs that are more meaningful than a pet store, I am a Veteran that fought for your racist ass freedom. Graduated College with High Honors in Business Management. Yeah, thought I'd throw that out there since you obviously think black people have a need to steal. So sit down and take several seats. And I will continue to write reviews so others can see how ridiculous you are. I guess I'll get another lame ass apology but no further action. But since I'm well educated, I'll just write, write, write. read more

The store is fine. The new Vetco, once Thrive, is one of the worst places I have ever done business with. They cancel appointments all the time due to not being staffed. My own, and I also hear them calling to cancel peoples appointments left and right every time I am actually able to get in there. The are always difficult and some of the vet techs are incredibly rude. He literally told me they couldn't look at her ears during her yearly check up because I booked a wellness, not sick, visit. Since becoming Vetco, they stopped honing their Thrive club with no notice at all, while still charging me for it, and in addition to raising prices on everything, they also added extra fees. My bill was 3 times hire then it used to be, for the same derives with overwhelmingly worse service! I would give them negative stars if I could. I wouldn't even bring a plant to this place, let alone come back with one of my pets. Vetco is a HUGE NO!!! read more

Employees don't know what's going on, checking out takes way too long, products are frequently out of stock. Recommend ordering online from Amazon, etc. read more

This store is terrible don't take your pets there to get groomed. Took my puppy in a couple months ago to get groomed didn't come out like I expected. Manager didn't really care to much said sorry your unhappy with your haircut we will give you 20% off your next appt. went to book an appt online for Sunday got it booked then get a text message saying oh sorry it takes 4 hours to wash and give your dog a haircut we are booked and don't have the time. Then why have it available to book online. Terrible customer service. I will now take my business elsewhere read more

they dont have a good selection of fishes, frogs, shrimp or crabs :(

Last weekend my boyfriend and I decided that our little French bulldog was in need of a bath. It was a Saturday and I was wary that it might be difficult to find a grooming appointment on such short notice, so I called around to a few different spots to see if anything was available. When I called this Petco, the woman who answered in the grooming department said they had an opening immediately if I could bring him in right away. I let her know it would take me 20 minutes or so to get him there, and she said that was fine. We rushed to get him to the location. When we first walked in there was already a man with a small dog waiting. The woman at the counter was telling him that she was really backed up that morning but could squeeze him in. I was a little concerned but as I had called I didn't pay much attention. Why would she have told me to come in if they were too busy? After she checked in the dog with the man ahead of us, she checked in our french bulldog for a bath. She told us it would be about and hour and a half to two hours, which seemed like a bit of a wait considering she had told us to bring him in right away, but I again was understanding that we had come in last minute on a busy day, so after picking up a few needed items from the Petco store, we went next door to Filippi's for some lunch. After a relaxed lunch, two hours had gone by since we dropped off my dog, and I still hadn't gotten a phone call, so we walked back over to check on the status. As we approached the groomers entrance, we passed the woman who had checked us in sitting on the steps smoking. I smiled and said hello and she said nothing and looked at me like I was a jerk for talking to her. I thought, whatever I get it she's on her break, and continued in to talk to the people that weren't. I walked in and there was a woman sitting at the reception desk looking at the computer, and a younger woman behind her looking over her shoulder, and as far as I could see there was no one in the room behind them with the dogs. I let them know I was checking on the status of my dog's bath since it had at that time been well over two hours. They both looked at me with blank stares until the standing young woman says, "well, I have the husky." I was not sure how to respond to this statement, although I can be sure that she was not in possession of any dog, let alone a large husky. Finally the seated woman said, "well were you supposed to be working on the Frenchie?" The standing woman says "well I don't even have the husky in the dryer yet." At this point my confusion is giving way to frustration because as far as I can tell, zero people are doing anything with any actual dogs, which you would think would be occurring during a busy day when they are "backed up" The seated woman said, "we should have your dog done in about an hour to an hour and a half. We will call you." So we continued to wait. We checked out the cool reptile store around the corner. We walked around the shopping center across the street. Finally, nearly four hours after dropping him off, we finally receive a phone call that our dog was ready. I do not live close to this location, and the only reason I went there was because they said they had an appointment available immediately. If they didn't have room for him for several more hours, why didn't they say so? They took up most of our Saturday stringing us along, all while my poor little dog had to wait for hours in a tiny kennel in a roomful of crying dogs. The only reason I give two stars instead of one is that they did do a very good job of cleaning him, his fur was very soft and fluffy and they cleaned the folds of his face well. I wasn't terribly impressed by their nail trim job but he has all black nails so I'm not as picky about that. Regardless, the service was TERRIBLE, and I wouldn't recommend taking your pet to their groomers unless you are looking to board your dog for the day and get it a bath for the same price. I will not be returning. read more

I had the worst experience today at the pet grooming area today ! The woman was rude and condescending to the point that my sweet lil dog that plays with my grandchildren often and never has snapped or bitten anyone got upset and growled at her so she decided to deny her service I would not have left him there because I had a really bad feeling in my stomach and since dogs can't talk I did not want him to be treated poorly. The store manager was professional however I will never shop there again . Got a different groomer .. He's a happy cute lil dog now read more

Today I went to petco to vaccinate my dog and the vet who was there was so rude I ended up no vaccinating my dog and leaving. She was absolutely rude and annoyed. I mean if you hate your job just find something else to do ! I'd never go to that petco for vaccines. I'll just go somewhere else. Overall the store is great and the service is good too :) I go there because I live cross the street. I hope that old lady ( vet) finds happiness and a better job :) not good Vetco. read more

I have been coming here for a long time. They used to be horrible like 3 years ago. It's the only pet store super close to home. I have to say for the last year they have been awesome here. I don't know if there's new management but there's ALWAYS someone to help and the staff are really knowledgeable. I got a new puppy, Cookies and consistently doing training with Alex. Alex is awesome. She's patient, knowledgeable and really good at helping train my dog. My dog can sit, stay, down, and I can call her she will find me from anywhere. We are still working on a couple things but she's only 17 weeks. If you need training especially for the price Alex is a real gem. She's awesome. I give this Petco five stars. read more

This is the best Petco location in town! Their aquariums are pristine and aquatic life looks really healthy and happy. The guy was really helpful and answer all my questions that I had about my new fish. read more

Petco - Pet Stores Near Me - San Diego, California

Absolutely the worst experience ever. We have a golden doodle that has beautiful red fur. We asked for a trim and came back to her being completely shaved and two of her nails had clear been nicked pretty bad because both of her front paws had dried blood on them. We are never going back. read more

My dog's appointment was at 3:15pm. I was told at 7:45 that he would be ready in 15 minutes. He wasn't finished until 8:30. Over 5 hours!!!! They gave me a 20% off coupon for my next visit (for my inconvenience)- which WON'T happen. They should have given it for this appointment. My dog was desperate to pee when we left. He has been nervously biting his feet all evening. Not worth it!! Won't go back. read more

Cleanest Petco we have ever been in. Well stocked with lots of pet supplies. There are adorable rescue cats and even a rescue guinea pig. The reptiles and fish looked well cared for. There were no dead ones floating around. We had a good time looking around in here. read more

Horrible treatment of customers. Accused me of lying. Highly disrespectful. I will not patronize them. I would never recommend them.

I have taken my dogs there before and never really had a problem however I took my dogs to be groomed two days before I got a plane to go home for my wedding and was taking the pups with me. I wanted them to look clean and fresh before the wedding since I assumed they would be in some of the pictures and was hoping that they would look cute and adorable. I thought wrong! They usually put ribbons in my Westie's hair so I brought my own this time not thinking it would be an issue, since they usually knot theirs in too tightly this time and it is hard for me to get them out. When I came to pick them up I was told that they couldn't put them in...and instead they used their own- and KNOTED THEM INTO HER HAIR! I literally had to cut them out, and my poor little Westie had giant spots on the top of her head where I had to cut them out. They also freaking SHAVED my Westie...shaved her all the way down to the skin...I freaked out and asked what the hell did they do to her?!?!?! The teenager behind the counter asked if I brought her in matted...to which I told her that I actually take care of my dogs and they would never come in, in such a condition. My Yorkie looked fine and other than the shortness of his hair...it was livable...HOWEVER they did raise their price on me this time around...and I asked them why and they didn't have an answer. I told them if I wanted to have my dog shaved, I would have saved myself the $40 and done it myself! When I asked to speak to a manager I was told to wait-and no one ever came...so I walked around the store till I found someone. The manager on duty told me that my WESTIE looked cute and it wasn't that bad. I informed her that it was not AT ALL what I asked for and since when do you just start shaving dogs without the owners permission or knowledge?! She told me that they "might be able to do something for me next time I come in for a grooming"...I told her I wasn't looking to get something for free...I was looking for an answer as to why they thought that this was acceptable! The manager took down my name and told me that the general manager would be in the following day and would call...that never happened. I will never take my dogs back there ever again...ever! Their customer service is horrible and the only thing I really got from them was a price hike, a shaved dog with bows that had to be cut out.....and all of this before my wedding, to which we told everyone what happened and I am hoping that word of mouth gets around. I have since found them a better salon called "the original paw pleasers" off of University Ave. and they have been WONDERFUL to my pups...and I pay $30 LESS! read more

I get both of my dogs groomed there. I think one weekend I forgot to reserve an appointment, so I had to go somewhere else. They did a poor job took way too long and really didn't seem to care. Next time I came back to petco it went great. Today I got my dogs groomed again with this petco and they came out great. The employees were very nice and the groomer Crystal gave us some extra tips for maintaining even better care between visits. You can tell she really cares about doing a good job. read more

I just wanna day 5 stars for the woman helping me check out today Julie!!!! She was so nice and patient with our large items, she signed us up for the rewards program and took her time to manually input all of the coupons from the welcome home booklet because they were expired! The lady behind me was straight up rude and impatient but Julie still gave the best customer service !!!! read more

I love this Petco. I never knew I could be so excited about a pet store. But I am. Brian the manager on Sundays is so helpful. He always has all the answers and he incredibly nice. Great customer service across the board. Never had a bad experience here. Two thumbs up!!! read more

Just want to thank Petco off Mission Gorge rd a big thank you (sarcasm) for giving me a full infestation of snails in my fish tank that I have now been fighting for 6 months. When I called the fish department, I was panicked trying to figure out what was all over my tank and he was very nonchalant about it saying that they had a couple of tanks with snails and it was probably water that was contaminated. I have since had to take my fish out, completely scrub the tank with bleach, I washed all the rocks, let them airdry and bought a new filter, new decor since my little pirate ship was infested, and new plants and now they came back again. Every time I see them in my tank I want to scream because I have to start all over again. I told the manager that was on duty as well as someone else that seemed as if they had some kind of authority in two separate occasions, and they just look at me blank and say wow, that's to bad... Really? Yes it is to bad, but it is also expensive and a nightmare. In 25 years of having a tank I have never had to deal with this and I have already spent waaaay more than the tank is worth to clean and replace stuff. At this point I should probably just start a new tank but just can't get myself to start over and the cost is unfair that I am dealing with. Also, after reading stuff online, there is no guarantee that the snail eggs are not on the fish now and I would still have them. So I either start with all new fish or just live with it. What really makes me mad is the fact they would not even offer a discount for all the stuff I have had to buy for the tank, and acted like it was no big deal. At this point I don't even want a discount, I want them to come and clean my fricken tank out so I don't have to do it again! read more

I've been going to this place for like 2 years to get my dog groomed every other month. I'm not sure what exactly they do to him, but he shakes like crazy whenever he realizes where he is. I've never had any amazing or horrible experiences, just mediocre ones. They always seem to miss something little, like earwax in his ear or a piece of fur that's longer the rest. Most of the time I get cordial guest service. The funny thing is though, the better the groomer is the less people-friendly they seem to be. read more

I love the dog groomer, Crystal. She always does a superb job caring for my dogs and grooms them perfectly. She has groomed my dogs for the past several years, and I trust her completely. No other groomer will do. Vicki Striebel read more