Request Dr Pressler! He's awesome! We had a great experience with him for our Petco for a vaccine appointment. He was kind and very knowledgeable. His exam was thorough and he pointed out how to cope with some issues we've experience with both dogs. I highly recommend him and hope we are so lucky to get him again for our next visit at Petco! Petco also offers 20% off on first time vaccination visits. read more

I had my dog groomed there yesterday, and will never go there again. The dog's hair was shorter than asked. They claim the dog was matted, which it was not, so,they had to shorten the hair. It was not cut evenly, and some spots were missed. As the saying goes, you get what you pay for. I am going back to my old groomer. read more

Love love love Leroy and his entire crew here at this location. They're always super busy but friendly and professional. This crew is one of our favorites because they're always beyond helpful with finding things we need for the many fur babies we have. Highly recommend signing up for the rewards program, we've saved a TON of money and the coupons are awesome. Thank you Leroy & all here for working so hard for our community and doing such a fantastic job. We really appreciate you!!! read more

this store is no different from any other petco .I just wanted to put this out there. My experiences with Nusa (Cashier) are always quick and pleasant . She's helpful with my questions, While making my transaction and others quick! ThX Nusa! read more

A young woman, I believe her name is Shayna, gave me great advice on how to help my indoor cat lose weight at this Petco. She is super knowledgeable! No dry food..just wet food that is grain free. It's working..slowly ( she loves to eat ). Cats are meat and fish eaters; they don't need any grains. Those are cheap fillers. Healthy Tip: if you start when they're young, cats will often eat fresh zucchini and green beans chopped finely and added to their wet food. And to add, I've had good experiences with friendly staff who like animals, at every Petco. read more

Listen to the reviews, and save yourself a trip. Do not go to this location!!! I absolutely hated my experience visiting this location of petco. I had a groomers appointment that I booked 12 days in advance. Due to unforeseen circumstances I was 7 mins late to my appointment. The groomer was so rude and did not take my pet. He said they do not allow late shows and will not take my dog. SEVEN MINUTES?!?! My god, every single establishment in LA has a 15 mins grace period. Even the nicest places in LA. You're telling me 7 mins is a late show that warrants refusal? On top of that, 2 of those minutes were spent waiting for him to get to the desk. It was this older guy at the groomers desk. Very rude, I had an abhorrent experience. Again, will not recommend at all. read more

Petco - Pet Training Near Me - Santa Monica, California

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We have been loyal Petco grooming customers since we adopted our dog, Sunshine, in 2022. We recently moved from Northern California to Santa Monica. That has been a big transition for us and for Sunshine, but she has always been excellent with grooming and never had any issue with our previous groomer in NorCal for 3-4 years. At the Santa Monica Petco at Wilshire 90403, groomer Oscar banned our dog Sunshine from all future grooming and said she was "too stressed." I was very surprised by this, especially since there was no attempt to help her acclimate or make her feel safe. Additionally, when we tried to engage with the groomer, he showed no friendliness or warmth -- he barely acknowledged us. I don't understand how a groomer who is not even friendly with the pet owner can build trust with the dog. Sunshine is in a brand new city and is naturally adjusting. What she needed was patience, empathy, and a gentle introduction -- not to be turned away like this. We are very disappointed with how this was handled. read more

Uggggh. I go here all the time because I have pets and I frequently leave irritated by just how rude the people are. I walked in and was told, not greeted but told, "you have five minutes" by a dude who hasn't washed his hair in 2025. I asked if I could be called when a product came in, no. I asked if they could hold it for me, no. I asked when the product comes in... they don't know. I hate that this place is geographically convenient because everyone here is always awful. read more

Day and night experience from yesterdays Experience with Oscar than from the last one with Ever. Ever made my last experience a negative one. But anyways this review is for Oscar. He totally made up for the bad experience I had last time. He was nice, he explained things well, he did a good job on my dog, my dog came home cute and happy. I really appreciate Oscar's kindness and professionalism. For now on, I will book all our haircuts with him. read more

One word. MORTIFIED. Walked in to see if they had cat food in stock for our kittens and didn't expect my boyfriend and I to be racially profiled, harassed and accused of THEFT! Let me break down what happened. My boyfriend and I have been coming to this Petco for years and even more so recently because we have two new kittens. We come pretty much once a week for litter and wet food for our boys, maybe even throw in a few toys. We went yesterday cause we were completely out of wet food and they were almost out of the food we get all the time. We were told to come back tomorrow (today) as their shipment would be in. Keep in mind the food was on a mega sale so we were definitely coming back. We came today and they were completely out again (I don't know if they never received the shipment or if they sold out again). The other Petco was closing soon and we had other errands to run so we walked out. The minute we exited the doors one of their workers came out, glared at my boyfriend and I (not that this should EVER matter, but my boyfriend is hispanic and covered in tattoos) and says "WHAT DID YOU TAKE". I kid you not this is what he said. We were in shock and soooo confused. All my boyfriend even had with him were his keys so he slowly pulled them out and just stared at the guy. So then the guy looks at me and says "WHAT'S IN THE BAG". Mind you I was holding my Givenchy bag like a normal person. I was still in shock but opened my bag so he could see my personal belongings and that there was literally nothing in there and then he just walks away. We stood there still in shock and my boyfriend just slowly started walking to our car (I think it really upset him). My boyfriend spent many years opening and managing restaurants and retail establishments and has trained hundreds of employees at at time on customer service and loss prevention, and he was beside himself. I decided to calmly but firmly walk back in and confront this man who made an unbelievably ignorant, rude judgement and honestly harassed us. He claimed his name was Ian or something of that matter. He was a shorter white bald man for reference in case I have the name wrong. I asked him why he made a "serious accusation" and he said rudely "because you walked out quickly and were clutching your bag". I'm just baffled. He made an outright accusation. Didn't address us. I proceeded to say "so then technically anyone who walks out of the store in a quicker manner who is holding a bag is going to be accused of theft and followed out the door"? He just threw his hands up in the air. I proceeded to ask to speak with a manager and he left and came back saying "there isn't a manager here". I asked for his name (who knows if that was true cause he didn't even have a name tag on). He said "Sorry you're offended" (again in an extremely rude and arrogant way) and even my boyfriend pitched in at that point (still in shock) and said "it's the way you handled it". We left and immediately called the store about an hour later and spoke to a manger (who was miraculously there now) and seemed to know of the situation. He apologized which was great and appreciated, but there's a bigger issue here. The fact that we come into a store (that we've given business to for years) only to be put on the spot, harassed, racially profiled (it was definitely insinuated the way he handled it) yelled at, invaded and accused for literally nothing, after leaving because they didn't have what we needed, is astounding. We no longer feel comfortable shopping at this location and are even questioning Petco now and how their employees are trained. We have contacted corporate and they are handling the situation but I honestly had to speak on this. I hope this never happens to anyone else and please beware. Just unbelievable, sad and abhorrent. read more

I come here at least once a week and usually everyone is somewhat kind and helpful, but today I had such a bad experience. I wanted to ask if Petco priced matched with their online price and I saw an employee standing alone and I approached her to try and ask. I said "excuse me?" And she turned the other way so quickly and said "IM HELPING SOMEONE ELSE"and walked away. I do not expect much, but it seems like customer service is non existent here sometimes. The store was not busy at all, and I would have not even approached her if I saw she was with another customer. A "give me a minute I'm with a customer" would have been so much more appreciated than rudely walking away. read more

This is my usual neighborhood petco and today when I went in I was just so disappointed. The floors were covered in sewage and smelled of feces. Major health hazard to customers, workers and animals. Under the California Occupational Safety and Health Act of 1973 and Title 8 of the California Code of Regulations employers have a duty to keep their workers in safe and healthy work environment. Management and corporate should be ashamed of yourselves. read more

You really shouldn't advertise that you take walk in nail trimming. I came in today and there was no other dogs in the grooming area and I asked if they would be able to do a quick trim on my 9 week old pup and he said no, it was because it was just him there. I drove all the way over there just to be turned away. DONT ADVERTISE WALK IN'S IF YOU CANT TAKE WALK INS read more

I shop here for the refillable 30 lb bucket of cat litter sand. It's the best deal on cat litter by far and you are not wasting any packaging materials as you reuse your bucket to refill it for years. read more

Petco - Pet Training Near Me - Santa Monica, California

Petco on Wilshire/29th St in Santa Monica is a branch I had to visit for the mobile Vetco Clinic. My furbaby's annual shots were coming up and the online appointment showed this branch had availability, so I booked a date and time here. From past experience, online booking isn't too reliable so I also booked at another location as a back up plan. There's ample free parking behind the store, and as I pulled in, I received a text from Vetco stating they didn't have a particular vaccine...I wasn't surprised at all. With my furbabe in tow, I proceed with the appointment as there were other medications needed. The veterinarian present apparently makes rounds within the West Los Angeles Vetco's because she has examined my furbaby in the past. Deserving 5 stars and a big Thank You to the vet Dr Miura and her staff, who were efficient and handled my dog with care while getting other annual medications. After the exam and meds, I'm given a payment bill which needs to be taken to the Petco cashier to pay. 12/10/22 10:12a The cashier was a so unprofessional, rude and belligerent. I made sure to complete my transaction and got my receipt before I commented on how terribly rude and miserably unprofessional her mannerisms where towards Me. My comment was simply telling her to greet customers and 'be NICE, look it up, it's not difficult.' As expected from someone who Less Than Smart, she overreacted and started yelling at Me to leave the store. Her reaction is undoubtedly evidence of guilt as she was called out on it by Me. If the store's camera were rolling, it would evidence her Gesturing with her hand pointing towards the exit, as she yelled at Me. I've been a customer of Petco and Vetco for over 13 years. Usually frequent the branches in West Hollywood, Beverly Bl and Westwood and have never had an issue with unprofessional rude and miserably mean staffers. This person who said her name was Kai, sure got out of the wrong side of the bed, didn't have her coffee, didn't take her meds and more importantly forgot to take the Be NICE pills! Her negative and uncalled for loud yelling at customers is synonymous to a vicious canine who needs a muzzle. If you're in the service industry Please Be Nice. This particular branch has several negative reviews about the staff being rude, unprofessional, yelling at customers and also mistreatment of pets. The 3 star overall rating is not credible, it deserves zero stars. Despite a business' low, average or high rating, I always give the business the benefit of doubt. I can confirm the negative experience with a staffer, would avoid shopping here unless you want to be treated poorly. All businesses should value all customers, be courteous and have a positive demeanor. Petco and Vetco can verify my account and see the number of years I've been a customer. I will NOT return to this Santa Monica Petco if rude and unprofessional staffers continue to work here. Will NOT recommend, NO! read more

This store never stocks up the shelves! Supplies sit in the stockroom for while shelves remain empty & the story they give you...this month will have to do with fires in LA & trucks are stuck -- not making delivery! This is for food, but what about a product like Cat Attract? They will give the same excuse! Before the fires... it was Covid & supply chain even though we are way past the pandemic & "supply chain!" How c/d there be a shortage cuz of supply chain or fires for that matter --when other Petco stores have their shelves stocked up or you're able to buy from Chewy? : months ago when I went to buy World's Best Cat Litter and saw empty shelves , when I asked why no kitty litter, one of the sales team said "shortage of corn & wheat." STOP! Just say.., I don't know because Centinela Pet had all kinds & I also I looked at Chewy's site! Today, saw the same empty shelves, messy store, w/big items in your way. Only 3 ppl working and all at the register! I exit the store w/my cart to find an empty cart in my way. This is the ramp side on the other side of the steps . I tried to maneuver but my cart fell off the curb pulling me to fall down and twist my ankle. No one saw w/the exception of a male customer behind me who asked me if I was okay and if I needed help. I limped to my car. I'm so upset that I'm literally writing this in the parking lot of Petco! This used to be a decent store, but now it's horrible! They need more staff and at least have one person sift through the pile of unpacked merchandise that must be on the shelves! Stop insulting customers' intelligence by saying we don't have this or that due to... whatever lame excuse! read more

Thank you so much to Jim. He was super amazing and accommodating. I came in with a late order and he was able to fulfill it. Thank you again Jim for going above and beyond with your customer service. read more

I used to love that store but today I brought my two small dogs because I wanted to buy two collars then I asked the salesperson to help me to try the collar on one dog while I hold the other one the salesperson says we aren't allowed to put a collar on dog wow I will go and buy it somewhere else then I bought some food that cashier Jose no customer service at all however the other cashier seem very nice I should have wait for her. They won't see me back in that store, read more

The two worst customer service experiences I've had in my life have both taken place here-years apart. Almost every review here echoes much the same. Which tells me; if you're mentally not sound, have no people or pet skills, are rude and unprofessional...get excited, this is the place for you. I sincerely believe they go out of their way to hire people who are "off" and have no business interacting with he general public. read more

My golden doodle was groomed at this location. This was a big mistake on my part. He was terrified for nearly three weeks with multiple issues psychologically, physically and emotionally. After my complain, they banned me from going there. I placed a compline at their HQ, but they never followed up. If you love your pet stay away from this location. they are mean angry people operating their grooming Department!!! read more

Petco - Pet Training Near Me - Santa Monica, California

The groomers here are totally rude! I am now rethinking my membership. According to the app a la carte grooming services such as nail trimming are done on a walk in basis. The groomers refuse to honor this policy. I came in twice and was twice refused. Both times they let me know all groomers were busy, yet only two out three were, the other was chitchatting with them. Rather than pay them to trim my dog's nails, I bought my own clippers and will look into canceling membership given there doesn't seem to be much benefit. Petco you need to do better! read more

Petco - Pet Training Near Me - Santa Monica, California

This is the most disorganized dog grooming salon ever. They don't answer the phone. They try to change your agreed upon appointment by text after the appointment had been made well in advance but they don't answer the text either. When I did arrive, three of them were standing around in the salon, but nobody can ever answer the phone? I spoke to the manager and she said that the store nor the grooming salon ever answers the phone. I then had to go back-not call- after three plus hours to find out when my dog would be ready and was told to come back later. I was charged for two brush outs and after finally bringing my dog home, she is shedding all over the place. She had been groomed less than a month and a half previously. Save yourself the aggravation and find a different place to groom your dog. Petco isn't it. read more

I was 10 minutes late for my dog's grooming appointment. I explained that I lost my home in a fire, and was adjusting to traffic. But the groomer, Eleazar, refused to take us, showing zero empathy. Policies are one thing, but basic human kindness costs nothing. I will never return. I also assume I will be charged. read more

Rude cashier was unwilling to help me find the product I needed. When I did find it, he made me wait in line twice even though most of my shopping was already at his counter. Selection is poor, staff is careless and non existent, and the cashier is rude. I'll be buying my pet products from other supermarkets and online from now on. It's time for this crappy store to join the rest of empty warehouses in Santa Monica that are now "for lease." read more

They have cute cats and kittens here for adoption! Nice place, I hope they continue to collaborate with shelters.

I placed an order this morning 3/25 @ 10:30 to be delivered same day by 2PM.. I received an email at 1:34PM stating that my order was "cancelled per my request. I did not cancel the order. I called the store, they said they can't see online orders but they did have the food I ordered in stock. They gave me an 877# to call so I did. Apparently, the "driver" can cancel the order themselves. My guess, he or she was running late so instead of owning up to it, they just cancelled it. I can't believe they have the authority to do that. The guy on the phone tried saying oh it's probably not in stock. I said no, it is, I called the store to verify it was in stock. Then he had the nerve to ask me if it was in stock for pick up only? How would I know? I explained that I should not have to ask all of these questions as to why the driver has authorization to cancel an order yet the store said it was in stock. He then asked me do you need it today? We can have it for you tomorrow. My response was..I ordered it for today delivery. Maybe I should just ask my dogs if they can wait until tomorrow to eat. I couldn't go myself as I was working (at the delivery address) Then I got the "I'm very sorry but this is our policy. Today was the last time I ever buy from them again. I'm closing out my credit card with them. The customer service that I experienced today was nothing short of embarrassing to the way they conduct business. It's worth the 3 mile further drive to Petsmart. You've been warned, don't set up delivery if you don't want to risk the driver being able to cancel the order. read more

Jim is amazing he is so knowledgeable and really helpful. He takes the time to explain in detail exactly what should be done he is definitely my go to person. Thank you Jim for everything you do. read more

This is my local Petco and I always enjoy shopping there. Recently went looking for a few items for our new puppy, Jesse. Manager Ayuh was training a new hire and used helping me as a teaching opportunity, which worked great for both of us because she was so nice and helpful. Good people; Jesse thinks so, too! read more

Petco - Pet Training Near Me - Santa Monica, California

Got my first puppies haircut with Rudy today. He did an EPIC job!!! Give this man a raise! I was worried and he addressed all concerns and my labradoodle looks so so so adorable and perfect. If you get the chance please try and book with Rudy he does an amazing job with over 10years experience. Thank you so much dude!!!!!!! read more

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Had my cavapo groom there yesterday. Do not go there under any circumstances. The worst haircut, my 3-year-old baby has ever had cut off all her whiskers and beard and her coat looks like birds picked at it. Horrible! read more

I've had one series of puppy classes at Petco with Timothy, and signed up for another. When I arrived with my dog today, I was told our class had been cancelled. Timothy said he sent an email and a text, but I received nothing. He said he was cancelling because he wanted to "see more consistency." I have never been so embarrassed in my life. Timothy was rude and he certainly did NOT try to contact me about "consistency." I wouldn't go back to him for lessons for free. What a dick. Do yourself a favor and DON'T take puppy classes at Petco. They don't care about your dog, they just want your money. read more

Just got a puppy. This is a bigger store than Unleashed which is about a mile down Wilshire. They have a wider selection of items and additional services like grooming and vaccines. The store reps are helpful and since it is my first pet pup I had a lot of questions. They suggested that if anything doesn't work out they have a generous 30 day return policy. Let's see if that's true! Got my pup groomed here. They did a fantastic job. Stephen helped groom my pup and got her looking sharp. It feels like they are trained to upsell. That ok but also :/ overall still a good experience. read more

I was asked to join PETCO VITAL CARE program in AUGUST 2023. I SIGNED UP TO PAY MONthly and was told that I could cancel at any time. I called today to cancel my membership and it was absolutely HORRIBLE!!!!!!!!!!!! I was connected to speak with someone who kept repeating the same script over and over again and telling me he understood. I didn't need to be understood only to cancel my membership. After telling him that I would place a negative review and asking to speak to a supervisor he finally said, "I will make a one time courtesy to you and cancel your account". I can tell you that after this experience I will never do business with Petco again. Chewey, here I come. Lynn Grossman read more

Everyone that works here is super friendly & upbeat! I always feel like I am walking into a positive environment & we do a lot of trips here for our Bearded Dragon & Fish needs! Charles ~ The Real Aquaman - as I call him - has changed my fishtank management life w his phenomenal advice on how to keep it clean & give me a life back not having to clean the heck out of it each month! He is so sweet & it's always a highlight for me when he's there & we can have a hug & a chat! It's SO REFRESHING & INSPIRING to interact w people that actually love their job & are really good at it too! Thanks Guys! You mean a lot to my family! read more

If I could leave 0 stars I would. Terrible service and customer service by general manager Alicia. Booked the training twice by mistake, both times. ( Saturday and Sunday) had to come and not get a training for the dog that was schedule. The way Alicia handled her own mistakes and spoke to my mother and I, is not acceptable and she shouldn't be working with people especially in places where things should be easy, light and joyful. General manager Alicia is rude and not professional and really hope she won't be a manager for much longer. I will be contacting the corporate office. read more

Raul the manager(allegedly the manager as that is what he calls himself) on october 5 at 9:47 am was incompetent, rude and should be fired. This morning I called to check on an item to see if it was available since other items on my pick up order weren't, maybe top two items. Him and his female employee were both talking sh*t about me when they thought I couldn't hear them on the phone. Not only that but he said "I can't take time out of my day to go look for an item". That is his literal job, they were both racist against me the moment I was asking simple questions. Absolutely everything I was asking them was bothering them. They both should find another job if it is so bothersome to them if I customer has simple questions for something they had already paid for in the first place. read more

Sep 24 2023 Sunday around 11:30 am I went to Petco at 2910 wilshire Blvd Santa Monica CA 90403 I was accompanied by my toddler and her small mini golden doodle 6 month old puppy . I can't describe in words how much me and my toddler and her puppy were insulted discriminated against and treated badly at this location. There was only one female cashier at checkout on a busy Sunday . There was line . We waited patiently in line until our turn for checkout. We had 19 items in the basket . Rude female cashier told me you owe $240 something . I tapped my card and paid the amount in full. She pushed the bag towards me rolled her eyes and turned her head away . Then the guy that came to checkout after us she told him sorry for waiting . She can't take her frustration out on us because she was the only cashier and because we had too many items to scan. Contrary to that she should had smiled at me my toddler my puppy and should had said thank you for spending $240 at Petco. She was extremely rude to my daughter when she asked a question. Let alone no one in store earlier helped us to find what we were looking for. The Petco guy that walked behind us while we were paying said loudly oh this dog ! Because he thought our puppy laying on the floor by me while I'm paying is blocking his way. After we paid I realized she had scanned one item twice which I believe was on purpose. I went back inside and asked to see the manager. This manager woman didn't apologize either first she said we never make mistakes then she looked at our items and receipt and said yes I see this was charged and scanned double. Then refunded one of the double charge. Still very rude very indifferent. Just bad energy all over. No apology. I have been shopping at Petco a lot. But today me my toddler and her puppy had enough of disrespect. We will bycott Petco and will tell all our friends do the same . Plus Petco is a cruel dirty business. You could hardly find vegetarian or plant based brands for pets. After today experience I will never again do business with this rude people . read more

I have a bad experience almost every time I come here. Some of the workers are helpful, and then some are HORRIBLE!!! I just stood with this guy who always seems stoned when I come in, which would be fine if he was still doing his job! But he just made me stand there for like a half hour trying to figure out my rewards account and totally screwed it up!!! I can't stand this guy that works there, I will avoid him like the plague if I ever come back in!! read more

I stopped into the store in between errands and Alicia was fantastic. She answered all the questions I had, and then some excellent customer service. I will be returning customer. Thank you. read more

There was a register problem this morning when I was checking out. But Midori and Kai were very helpful and sweet. They were very appropriate in their swiftness and made experience much more worth while and harmonious. Thank you. read more