Stopped by the other morning. Left empty handed, and feeling like I needed to shower. The store was dirty, nothing at all was stocked! There were carts, u-boats, and cages galore around the store carrying products to go into the shelves. The dog food I needed was on a u-boat at the very bottom. No one to be seen. There's a spot in the center that looks like a dump space for random products no one wants to put away properly. I worked for a large pet store myself, so I understand the struggle they are facing, but that state of that store was just unexcusable. I have no doubt that if their DM saw it, they would freak out!! Seriously feels gross in there. Update your shelves, CLEAN THE TANKS!!!! Get the product to the shelves!!! Worst pet store I've been in, in a long time really. Sad. read more

worst shopping experience ever! I have a 20 gallon fish tank and would like to buy 2 gold fishes, the sales girl names Sienna told me she won't sell 2 gold fishes to me but only one because for a 20 gallon tank space can only hold one fish. I told her i was told by many sales person i can have no more than 3 so i only want to buy 2. But she insisted she won't sell 2 gold fishes to me. We argued for 10 minutes still won't sell 2 to me. I was so pissed off asked for manager she said she is the manager. I went to the front desk ask if there's another manager luckily the lady at cashier said she is the general manager and she would help me to get the 2 fishes. They should fire that sales girl for giving customers such hard time i just want to buy 2 fishes but she ruined my whole day. read more

Great place to get product for my dog. Also a good place to wash my dog! Nice employees to help you out when you're in.

Mallory (in the store) and Angie (grooming) called and went above and beyond to make up for gabby's awful attitude! They were beyond sweet, helpful and genuine. Their customer service and attitude was out of this world incredible! Way above par over all and you can see their true love and compassion for the pups/pets. Will come back again and again just for those two! Can also see the store is clean and all Covid precautions are being taken seriously! 5/5 for Mallory and Angie! (Just want to clarify to continue to steer clear of gabby!) Original review with 1 star: I Have been coming here for about two years, called because I was running FIVE minutes late and was denied my appointment I waited a month and a half four. Gabby who was supposed to groom my dog then went and sat outside on her cell phone. So she'd rather smoke a cigarette instead of getting paid and tipped to groom my poor dog that hasn't been groomed in months due to COVID. sad. Lost a customer for life. Will never even shop here again. Here's a picture of gabby hanging out on herinstead of grooming my dog. read more

I've had dogs my whole life that I've brought to the groomers, but I have never had an experience like this. I brought in my 7 month old puppy who by the way lives with 4 college students meets new people every day and has anything but separation anxiety. Everything is going well, he's sniffing around figuring out what he's doing, the woman at the register is extremely nice but then his groomer comes in. Her name was Trisha T. He Ofcourse at first wasn't thrilled with being thrown into a new place and an unfamiliar face but he definitely did not act out it any way or Atleast I've noticed, he whimpers a.but but she finally gains his trust and he allowed her to touch his feet, ears, etc. then it came to his mouth which he didn't like. Instead of understanding that was probably a lot in such a short amount of time she proceeds to tell me that he can't be seen and he needs to go see the trainer, and proceeds to give me brochures on trainers and how to deal with a dog who "has" separation issues. She was extremely rude and I hope this review helps. Do not get an appointment with this woman, or if you can help it don't even waste your time at this location Also here's a picture of my monster read more

Petco - Pet Stores Near Me - Santa Rosa, California

This store is very dirty. The rug at the front door looks like it has never been cleaned or vacuumed. The floors in the entire store seems like they sweep down the middle but no detail cleaning. There is a lot of dust on some of the dog food bags. Every time we go here there is food on carts in the middle of an isle that never seems to be put away. We first went to the Sahuarita Az store and it was very nice and clean and employees were very helpful. D Donatello not the Santa Rosa store read more

Took my Maltipoo in for his very first haircut. As parents to our little Benji we were so excited to see what he would look like after, however our excitement quickly came to an end when the groomer called us to say she couldn't finish because our dog was thrashing. Before she began, she stated how she was off in 1.5 hours and a haircut for a maltipoo takes up to 2-3 hours. Why did she confirm his appointment then? She called @ 5:50; which is 10 minutes before she was off @ 6 pm saying she couldn't finish. She clearly wanted to go home on time and leave our dog half haircut.. the manager stood there saying NOTHING at all.. it's probably happened many times before. I'm so disappointed, honestly don't recommend this place at all. Look at the pictures. Our poor dog read more

Petco - Pet Stores Near Me - Santa Rosa, California

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I went to buy a couple of goldfish at the Santa Rosa petco thd girl told me she could not sell me any goldfish unless I had a tank set up. I told her I have a big fish bowl she told me the fish cannot survive in a fishbowl. wow so concerned about the gold fish. No problem I just went and bought a goldfish somewhere else.I just never heard of that so why do they sell fishbowls? read more

The reptiles here are consistently malnourished. Every time I go in there, multiple species have a low humidity, dirty cage and unclean water bowl. I myself own 11 various reptiles & know for a fact chameleons don't drink from a water bowl, and the one panther chameleon they had there had a dirty water bowl with a humidity of 20%. Should be 80% with a misting system, as they drink from leaves. Anyways, if you see something, please say something. read more

Petco - Dehydrated monitor / tree lizard - Pet Stores Near Me - Santa Rosa, California

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We took our dog in for a grooming, and the groomer was very nice, and did an adequate job, for less money than a private grooming. However the store itself was severely understaffed, the floor was dirty, the items on the shelves were dusty, the bathrooms were gross. We hope they will hire some janitorial help asap. (It is ridiculous that 2 or 3 people are cashiering, doing other store duties and have to clean on top of that)! read more

This place is a customer service nightmare. The staff selling fish interrogated me when I was trying to buy a couple of .36 cent gold fish. I have been keeping fish for years and have spent thousands over the years on supplies at Petco on both sides of the country. I will never go to this store again. I refuse to be treated like a criminal when I'm actually giving fish that probably would have been another fish's food a good home. read more

Waited 45 minutes to get a fish and left without one . No one in line at the register and I can see multiple employees stocking shelves . No one would help me . Counted 5 employees not helping customers but none would help me . read more

I took my 13 year old cocker spaniel to Ashley to be groomed today. My dog has had issues going to the groomers in the past and I was very reluctant to take her in, but I'm so glad I did. Ashley did a wonderful job. She was so patient and my dog looks super cute. Thank you! We will definitely be back. read more

Petco - My dog - Pet Stores Near Me - Santa Rosa, California

I really appreciated the help that the manager Jason and others gave me regarding my online order! Thanks!

I cannot say how pleased and impressed I was with the sales associate who helped me pick out my new green friend! Mey told me everything I needed to know about my new chameleon. It was very nice to hear that she took a personal interest in making sure they found good homes. Mey youre a rockstar! Thank you so much! read more

Petco - Elvis the Chameleon. :) - Pet Stores Near Me - Santa Rosa, California

I'm appalled at the 2 workers that I saw tonight. I had an emergency where my dog was bleeding uncontrollably from his mouth and was in immense pain. I ran over to petco and got there right at 7. The guy turned me away even after hearing the emergency I was in and left me with no help, no direction to an open store, and didn't even say by just said we're closed then closed the door and walked away! I swear I will tell everyone I know or don't know to NOT shop here ever again! Just take your money to a company that actually cares about you and your pets. Now I'm sitting here cleaning up pools of blood and black tar diarrhea off of my carpets while trying to soothe a really hurt puppy! Screw you petco! read more

My 4 pound Chihuahua needs her nails trimmed. She won't sit still for me to do it. I take her here for this. The staff are friendly, sweet to my dog and get the job done without stressing out my dog...5 star treatment! I don't need an appointment, they take her right away. They do a fabulous job, use the nail grinder with her and she tolerates it very well. Thank you so very much, PETCO staff, for caring, loving care! read more

First time and they did an amazing job with my senior Yorkie, I will return. They were gentle and gave her a beautiful grooming!! read more

So I must say I went in there because the store I normally go to stopped selling my dog food. This store was big lots of items and reasonably priced, I found the food and when I went up to pay Mike actually said he had a coupon and thanked me for shopping. I was very impressed. I will return and even though it was a big chain store I felt like Mike went out of his way and gave great customer service. read more

Was very happy to find some rodent chew toys I can't find in any of their other stores. Maybe they're discontinuing them but this store still had several. Employee was friendly and polite. When I pointed out the clearance dog costume I was buying was missing the headpiece she gave me the rest of the costume for $1. I'd stop here again. read more

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Avoid going here, go ANYWHERE else. Worst customer service I have ever experienced. Extremely rude, passive aggressive, judge mental employees. I went to buy a 29cent gold fish and felt like like was dealing with fish & game wardens. I asked there extremely rude "aquatic specialist" where there fish tanks were, and she also gave me recommendations on all of them, which was kind of her. After I chose the cheaper fish tank that was not at the top of her list, she rolled her eyes at me and said "why am I even talking to you if you are not even going to take my advice?" I was speechless. She continued to tell me that if I didn't buy a 10+ gallon fish tank for 1 single 29 cent gold fish, it would die, so she refused me service. WTF! I used to win gold fish at amusements parks/ fairs when I was a kid, am I missing something!? read more

We took our standard poodle puppy to PetCo for her first grooming. We picked pet co because there is a large window where folks can watch what is happening. Karolyn suggested going slow for the first time to give Bella a good experience and we loved that idea. Last week she had a shampoo and blow dry. This week (she's now 20 weeks old) we took her in for cut. Karolynn said she would just do what Bella could tolerate and finish later as needed. It turned out Bella tolerated the entire procedure. She is beautiful and happy. Also the charge was very affordable. The other dogs there seemed happy as well. I highly recommend PetCo on Santa Rosa Avenue for pet grooming by thoughtful, caring people. Our Bella will be back! read more

This place has a nice range quality products. Our ho to place for dog treats pets needs. StFf is always attentive and helpful.

I enjoy shopping here! Very helpful and kind staff. Chris is a great example of good customer service. He helped me quite a few times and he always has good and helpful answers for my many questions. Always very kind and friendly. Above and beyond! I normally don't take the time to write reviews, so I really hope he gets a bonus!! read more

Customer service is horrible and when buying a fish the worker was giving us a hard time like we were unfit to own a fish!!! We went down the street to PetSmart read more

I had an extremely poor experience at this store both with the grooming salon, and the managers response to my concern. I made an appointment and brought my two dogs in for a groom. The day prior I had updated all their shots. The grooming salon states my certificates are incorrect and that they don't show the current rabies vaccination. I've attached them below...looks pretty clear to me. I spoke with the manager who was great at defending his employees, problem here is that they were in the wrong. What a waste of time with a bunch of people who don't care about their customers. read more

Petco - Pet Stores Near Me - Santa Rosa, California

They have a nice set up. The store is clean and organized. The staff is friendly although sometimes it has been hard to find help when needed. They have live animals that look well cared for. They have good quality pet food. Oh also I wanted to add that we got our cats from an adoption fair at Petco 8 yrs ago which was through a rescue that set up an adoption day there. I appreciate that they let outside shelters & rescues "advertise" there (we still have our cats by the way, love them!) read more

Do not take your dog to this grooming salon. Absolutely garbage. I took my little guy there for his normal nail buffing and clipping and when I got him back he was bleeding from his feet and paws because they cut them incredibly too short leaving my baby in pain. Save yourself and your baby the pain and don't go. read more

No one answers when you call. When at the store waited for 25mins for help. Meal worms are always completely gone when I come in read more

Best pet store around!!! Great customer service from Mallory, Kayla and Tiffany! Highly recommend this place! Awesome products

Friendly staff whom always are more than willing to give you tips and even sending you to another business if you don't find what you need! During my lunch breaks I enjoy walking around the store and observing the geckos, fish, turtles, etc. my pup enjoys getting treat from staff. read more

My wife and kids went in and bought a bearded dragon, after bringing the little guy home we started to notice that he wouldn't move around the cage like a typical bearded dragon, second day his eyes were sunken into his head. So we treated him for dehydration, he continued to not move and barely eat for 2 days. We decided to call petco and see what they say, we spoke with the rudest unprofessional manager I have ever spoke with, she told us our bearded dragon was fine and just lazy! So we took him back and the manager proceeded to give us major attitude and would barely help us. We ended up just getting a refund and leaving the store after I made her and the other employees listen to a little unhappy customer ranting. The store was dirty and there were boxes and cages everywhere, shelves were bare everywhere. Petco you need to hire managers who care about there job and the animals they care for. Oh, one more thing. While we were looking at the other bearded dragons to see if we were gonna exchange, she left without notice and grabbed the bearded dragon that we returned and put it back with the rest of the population. Absolutely no care what's so ever, so if the bearded dragon we returned was sick, now all the rest are. Will never set foot in that store again. Typical reptile mill situation. read more

Horrible behavior even for a Explosive firearms k9 Handler to see poor customer service and no polite behavior. Typical of large organizations that don't care about customer welfare or service. Would never recommend read more

BEWARE of what you buy here!!!! I bought a can of Twistix teeth cleaning treats last week. They were on clearance. I opened them that day and they had a horrendous odor of vitamins. I still fed them to my dog and she liked them. Today she has been throwing up and not eating. I looked up this brand and it's been RECALLED and from CHINA!!!! Thanks for selling me poisonous crap Petco. I hope my dog doesn't die. Never shopping here again!!! read more

Petco - Recalled crap from china that Petco sells. :-( - Pet Stores Near Me - Santa Rosa, California

This store is frequently not stocked and when deliveries come it can take over a week for the empty shelves to be filled. Customer service is fine. read more

Stooped in yesterday to look at Cat stuff...wandered around fr a while, found something we liked, way up high, looked for someone to help us...looked and looked...stood around for another 15 minutes, saw others doing the same, looking for help. There was one girl working the register, had about 5 people in line...aside from that couldn't see anyone else So we left, sorry, if you don't want my money I'll go elsewhere...I'll remember this next time I need pet supplies read more

Angie was so kind and understanding of my 14 year old Scottie. He is weak and slow and Angie provided rest breaks for him. He always looks wonderful when I pick him up. Angie is truly an angel here on earth for our beloved pets. read more

We go to both Petco and PetSmart a lot, for simple things like a new leash, or a new brush, etc. We also get basic fish supplies and food here, since they have a bigger fish section. The Petco in Santa Rosa seems to have more options that the PetSmart, and so we usually go here more often. Pros: -Big store, so lots of options. -You get dog treats at check-out...which my dog loves. -Always lots of parking. -The person at the register is always friendly. -Cheap prices. Cons: -Never seem to be many workers...meaning no one around to help, and usually only one register to check-out is open. -Stuff doesn't seem to be that high of quality a lot of the time. This is great for getting basic pet items. Good prices, and they have a little bit of everything. That is why we will keep going back! (Although f you actually want to buy live fish, or get your dog groomed, or things like that, I would go somewhere else.) read more

I took my dog to be groomed today but was EXTREMELY disappointed when they turned us away. She clearly just didn't feel like grooming a big dog. He was groomed VERY regularly at their salon and his last groom was a few days before they closed for the pandemic. I made an appointment immediately the day the salon reopened but they told me because he had some matting on his ears she would not groom him at all. I asked if she could just do everything and skip his ears but she refused. As a regular customer and an exceptional tipper this was very disappointing. They will never get my business again. Of course he has some matting--you were closed for three months! Oh, and I already got an appointment at another groomer who said they would be happy to take him, ear matting and all. read more

The only problem here the girl in the fish area skinny kind od tall brown hair, she is awful. So rude! I cant say enough times some ppl should not be in customer service. No one here seams to know a great deal of anything just bits and pieces it would be nice if you could ask a staff member somthing and actually get a answer instead of having to wait for someone to be paged that knows what their ralking about. I gueas their just not into educating their staff. read more