You know, It would have been atleast a three star review for my maltese's last grooming, a so-so puppy cut. Good enough for me to schedule an appointment again, but oh wait! I cant! Why? Because every time i call, i get put on hold and no one ever comes back to schedule an appointment! If i had the time to pop up in store i would, but I dont. What a shame. Two thumbs down plus four paws down for your guys' customer service. Im going to screen shot how long i've been on hold on this millionth attempt to schedule an appointment. read more

Petco - So when were you guys planning on getting back to me, when my phone dies? - Pet Stores Near Me - Union City, California

I don't usually come here by choice. I ran out of a specific pet wipe that I like and only petco carries it. I could order it on Amazon but I needed some today. Nothing special about the store but am knocking lots of stars because the staff are either slow af workers, unknowledgeable, rude, inconsiderate, unsanitary, stubborn, or clueless. Tried to purchase it and the lady was giving me a hard time. The price on their website is cheaper and tried to get her to match it and she was just...uhg. after some time, she finally gave it to me but I was already starting to get annoyed. Oh funny thing was that she seemed annoyed too. Dude if u just gave it to me when I asked...like your store policy says, then no problems. In the past, my experience was also when I asked where something is, they're pretty clueless so I have to look myself. I'm super cautious about this one guy in particular. He's kinda short but his way of speech ..is kinda...borderline crude. Anyways that's not what I was concerned of. When I brought Pudding in, mind you I like to keep him very well groomed and clean.. the guy was just dipping his arms into the fish tanks. Idk if it was to clean or to take out dead fish...either way it was gross to me and he took his dripping hands and ruffled my baby's head pretty hard and so his fur got pretty damp...pudding is pretty well socialized so if he doesnt like something, he will move away...anyways, ON TOP OF THAT...for some unknown friggin reason..I know I didn't ask but he decided to open pudding's mouth and I inspect his jaws. Wth man. I didn't ask for the services and def didn't appreciate the rough way of handling. What's more...that is so gross...don't touch him if you didn't wash your hands after fish tank handling. I pulled pudding away and he leaned closer to roughly rub him again. I was so turned off by it that when I went home, I immediately gave him a bath. Srsly W.t.h. I also just noticed that the pics petco posted, are not even accurate. That particular store looks NOTHING like that read more

Great service, friendly & helpful staff, and huge selection! They are always walking around and asking you if you need any help or have any questions about anything. When they see a long line they come forth and help! I drive all the way from fremont to this location because of the service! read more

Helpful staff, large selection, clean and well lit. This is my current go-to for pet food because they stock the Blue Sensitive Stomach which one of my animals requires. And of course I have to pick up a few toys. And talk to the adoptable kittens!! If you're even thinking about adopting a cat or kitten, you owe it to yourself to check here first. And you could be walking out with a new friend. Or two!! Plus everything you'll need to keep them happy and healthy. read more

I have a french bulldog who doesn't need haircuts but gets regularly bathed by Angela. She is awesome!! My pup tends to have more hair in her neck area. She always takes time to use the furminator on her and smells wonderful when she is finished. In regards to the store. The customer service is ok and prices are very inflated. The customer service in PetsMart can be better with the exception of Angela. She is a gem in the grooming department. read more

Amanda was amazing from when we walked in made us feel welcomed. We didn't have an appointment but still took us. Made me feel comfortable leaving my babies there. You can tell amanda loves dogs. I'd brought my other dog before and I've always been treated well but this time it was a great experience. So thank you Amanda me and my husband will continue using your services. read more

Petco - Petco bandana - Pet Stores Near Me - Union City, California

Not a horrible place I bought some fish food from them when I was in the area and also bought some cheese chew treats for my hamster Bibbles I don't like their hermit crab set up though and do hoped they changed it. the poor crabs were in a small box with no water fresh or salt and little sand Over all it's ok read more

My sister and I bought a guinea pig here a few months ago. Since we already have a male guinea pig, we wanted to get a friend for him and we wanted a male guinea pig. We saw that there was only one left in the store and on the display it says that it is a male guinea pig. I even asked the employee to make sure it is a male so that it doesn't end up having babies. He said yes it is a male and that any guinea pig in that case would be a male. After purchasing, we liked the guinea pig. Very cute, good health, and our other guinea pig was happy that he has a brother. Few months after having our guinea pigs, we noticed that our "male" guinea pig looks unusually fat. His stomach felt hard. We searched what a pregnant guinea pig looked like and our guinea pig looked exactly like what we researched. That was when we found out our guinea pig is actually a female. I called PetCo about what happened and customer service kept saying they don't know what to do and said they would call back to get an answer from their general manager. I waited for the call back and finally someone did and it was a different worker. Then she said that after our guinea pig gives birth, if I can't find anyone to take the new born babies, I can just give it to them which is kind of a relief. The low stars are for the workers who can't tell if a guinea pig is a male or female. I wasn't sure either that's why I asked the worker to make sure. Because of that mix up, I have to separate my two guinea pigs into another cage, meaning have to purchase another cage, another water bottle, and more food. I don't even know what to do when they give birth. I even asked about that when I called and they weren't too sure about that either so I had to do more research about it. I don't like giving bad reviews but I feel that I had to share this just incase so it doesn't happen to anyone else. PetCo, please be certain next time if the guinea pig or any animal is male or female when selling because it is really hard to deal with, especially when something unexpected like this happens. PS: I am going to keep the guinea pigs that I currently have because I love them but If I could, I would keep the guinea pig babies but I wouldn't be able to afford taking care of all of them. read more

I like the fact that this place has everything I need. But the customer service sucks. These people do not smile, they do not ask you for help, nor do they make eye contact when they are ringing you up. I still return to Petco because they have what I need. PetSmart doesn't. But I think customer service is supper important for any type of retail business. I hope coporate makes some improvements and stop hiring those people that are miserable. read more

My 4 month old pup was ready for his first trim. I didn't know how he would react since he's not always fond of being brushed. Jess did a wonderful job of taking caring of him while he was there and said he did pretty good for his first time... he likes to do his "SuperMan" maneuvers while up on the big table. I also take him there for puppy training with Brenda. She is very patient with the little ones and he enjoys the socialization. All the staff members are very friendly and helpful every time we visit. read more

We went in to buy fish and asked for help from a girl running around the store. I wasn't sure if she worked there because I couldn't tell from her clothing. She announced for help in aquatics department through the PA system so we went back to the department and waited. And waited. And waited. There were 3 people standing around chatting nearby. All dressed in black. Petco employees? I can't tell. Does Petco have uniform? Nobody came to help us. It was bad in the past but at least someone eventually came but not today. We left. Do people get trained here? On the upside, the store is clean and bright. read more

I am beyond pist and disappointed in this location. I spent over an hour talking to an employee about beta fish! Here's the back story... I'm throwing a mermaid birthday party for my daughter tomorrow! I wanted to use beta fish as decoration and then gift one to each guest as they left! I went in and asked a ton of questions so I wouldn't stress the fish or do anything that might harm them. I picked out 15 fish.... all a sudden I'm told the manager would not sell them to me unless I bought tanks, fish food, and water conditioner to go with it!!!!! The employee said the manager doesn't feel comfortable selling them to me. The manager, the girl with the piercings in her face, REFUSED TO SELL ME BETA FISH!!!! Wtf! I wasted an hour for whAttt??????? I want her fired!!! There was absolutely no reason to not sell me fish. I'm so mad. HORRIBLE CUSTOMER SERVICE!!!!!!! I'm calling her manager tomorrow read more

This review is for the receptionist at the grooming area. The receptionist there is extremely rude and very unprofessional. I was in line waiting to ask a question and another customer was there for their appointment, however, the rude and unprofessional receptionist rolled her eyes at the customer with an attitude. Their appeared to be a language barrier with the customer, however, the way the receptionist treated this customer was unacceptable. The receptionist yelled from the desk at the customer and said "hold on I am on the phone" and then raised her voice with the person on the phone. The person on the phone was a employee at a vet office and the receptionist was trying to get information about a medicine by asking rude questions. The receptionist at Petco said "well, dont you know how to do that? I cant do it for you" and continued to say unfriendly comments. This is the 3rd time I witnessed the receptionist be extremely rude to customers in person and to whomever she speaks with over the phone. Ive actually seen the receptionist snatch a leash from another employee at the grooming area and I would recommend anyone looking for a groomer, to NOT bring their pet here. I would not let me dog be anywhere near that receptionist. read more

This is the worse pet store I have ever encountered. Short story I have purchased two brand new fish tanks. Therefore I have been at pet stores for the last two weeks from Stockton to San Jose. I was in the fish department at this particular location for 30 minutes until I had to walk to the front to ask for assistance. When I did receive assistance she was extremely dry and non- Sensitive to the fish and the fact that they are now going to become our pets. Many things went wrong. I asked her to change a fish when she did she splashed water all over me and my purse with no apology. She was very Inpatience why I continue to pick out the fish that I wanted. My husband ask that she put more air in the bag and she completely ignored him. That was an important factor to me because we did have a slight drive. When the fish was in the bag which were small neon tetra,there was more nasty algae and fish feces in the bag more than fish which was disturbing. When we got to the counter the agent stated the fish is for them and the clerk points and said who these people. I found that rude and offensive. When we decide not to get the other bag of fish the clerk who helped us with the fish tank became upset and walked away which there was a line of six people and one clerk. We asked the current clerk if she was the manager and she rudely replied, "NO". She did not ask why or can I get the manager for you or anything or even ask is there a reason why your not buying the other fish. With that being stated. Customer service is horrible. Lack of knowledge and plain disrespectful. I will never spend my money at that location. I will drive 10 more minutes to another location then have to deal with "those people" read more

I wanted to try Petco's curbside pickup so I placed an online order for some rabbit food and checked out as a guest. I never got a confirmation email or a confirmation text and I was never notified that the order was ready. I decided to go to the store but when I arrived, there were no parking spaces designated for curbside pickup or a number to call so I just went inside the store. They had one bag left of the rabbit food that I wanted so I just bought it and paid for it at the register. I figured I would just cancel the order when I got a notification it was ready. Well, I never got the notification but they did charge my credit card. I disputed the charges. I guess I will just keep using Amazon since Petco doesn't know how the whole online order thing is supposed to work. read more

This review is for Rosie In grooming..... I would give her a . She is soo knowledgeable and helpful!!! Lucky to have a groomer like her for our pet Lucky!!! She is the absolute best! read more

This review is for the vet care I went in a day before my appointment I totally forgot they accommodated me they were quick they were thorough explained everything because I'm a new pet cat mom and have no idea what I'm doing they were patient and they work with me definitely definitely going back again read more

I guess this is "to be expected" with large corporation pet stores, but as per animal care, the reptiles were all kept at 80 degrees. For most people, that may not sound like a big deal, but different reptiles need different temps. When we bought our baby bearded dragon the poor guy felt like he was freezing and barely moved. As far as customer service, this store seems fairly hit or miss. First time we went in, the customer service was great (although I think it was because they were trying to get us to leave since it was closing time), second time most of the staff ignored us until we approached a worker with a dog. Third time staff was almost non-existant. When I did get someones attention it seemed like we were burdening him asking for help. Nice to visit when we stop at Union Landing, otherwise when actually shopping I think we'll stop at a better location. read more

I love going to dog stores. This one in particular is great. I always end up talking to staff about whatever subject comes up. They are very much interested in my pets and extremely helpful when I need help finding a particular item. They also have great jerseys for dogs. I usually hated clothes on dogs, but I really loved the A's jersey there (they have Giants jerseys as well). Go A's! And this location! read more

The place is pretty neat and organized but I don't understand why people insist on bringing their aggressive dogs nor do I get why the store allows it. Today I encountered an aggressive dog that kept trying to attack my calm boxer which happens to be a service dog. My dog is very valuable to me so it's sad that I don't feel safe bringing her to this store. I brought it up to one of the employees and she told me that's normal behavior. How on earth is it normal to get harassed by the same dog and it's irresponsible owner throughout the store?!? This isn't the first time either, it happens last month with two pitbulls and the employee acted as if it's normal behavior. read more

Staff at this location are extremely friendly and helpful. They all seem to really care about pets it's not just a job to them.

Grooming service is horrible! They gave me a quote online for how much it would cost to get my dog groomed and bathed. Then once I get there the same lady says she never said that and that that price is far incorrect. They try to charge me over 4x the price they originally said! Plus they had a horrible attitude read more

If I could I'd give this place not even zero stars but a -5 stars. Please don't have the unfortunate interaction with this particular sales associate named JESSICA. Rude and lacks the professionalism to be in customer service. Just avoid this place and go to PetSmart instead. read more

We felt personally attacked by the dog trainer Scott. We came in to the store to shop for our puppy and were stopped by the dog trainer Scott, he asked us a series of questions about our dog. After letting him know we were not interested in the puppy training classes, he criticized us for not bringing our puppy to his classes. As we kept shopping he kept following us and our dog through out the store and observing us with our dog. We felt very uncomfortable, and immediately left. We did not feel welcome at this petco location. We will continue to shop at Pet Food Express. read more

Do not buy fish from here. First off let me preface this by saying the older gentleman who helped me with my dead fish was very nice. However the tanks in this petco are contaminated with brown algae, I got my fish home and not thinking dumped the whole bag in there. A week later I'm fighting this brown algae and losing tetras by the day. Petco needs to empty their tanks and decontaminate their lines. Had I realized this prior to buying my fish I would not have purchased them. I'll be calling their corporate number to complain and hopefully get their tanks purged! read more

Ok, here's the thing. Everyone is right about the grooming being horrible and about the haircuts being horrible, but there's way more to that. First of all, they really need to improve their customer service. They never have anyone to help you. Secondly, they never have anything I want. I'm always looking for something for my uncle's dog once a week to see if they have what I want, but it's always the same answer, "We'll have it by next week." What the heck man? You're making me waste my time just going here! read more

This was my dog's second time at Petco for grooming and most certainly the last. Upon getting there, we were told she should be ready within three hours. I received a call an hour later saying my dog was ready for pickup. I was quite surprised because my dog does not like getting groomed, especially when it comes to getting her nails trimmed. This is why I was unsure why she was ready so soon because she puts up a fight. After picking her up, my family and I noticed a very apparent limp on her front leg. My dog could not walk for an entire day, not even to relieve herself. She has now been put on Rimadyl and I will be taking this up with corporate.It is obvious something happened while she was being groomed because she was perfectly fine before. I have heard a lot of horror stories about maltreatment at Petco but still decided to give this location a chance. BIGGEST. MISTAKE. EVER. read more

Took my dog to get groomed they canceled my appointment and didn't tell me till I called they rescheduled and they cut my puppy told me it wasn't a big deal and now my dog needs stitches all on her body worst place ever ! read more

While in the Fremont area to pick up Rosie my dog, I stopped by this Petco to buy a treat for her and a few other things. It was a standard Pet store with the essentials for various types of animals. I like that you can bring in your dog although I think it terrifies the cats they have on display on the weekend. The service we received was friendly and I was pleased they had a machine on site to engrave a dog tag. read more

They never have anybody to help you. The dogs look traumatized when they get their haircuts. And there's dead pets in the cages, so obviously the staff isn't taking care of them and can't even throw them away. PS: Also, staff is super difficult to find when you need help read more

They do not deserve not even one star. Bad customer service especially the grooming dept. I took my dog for training and after that I went to the grooming dept to check prices. Everyone there was rude. One of the lady's just grab my dog and started shaving her without telling me prices. Plus she started screaming at my dog and pulling her chin down. Until I told her to just give me my dog back and she just start laughing with her manager and gave me my dog back. plus she try to charge me for nothing because as soon as she start shaving my dogs hair I stopped her for being so rude with her. Please people don't take your dog here for grooming they treat them so bad now I understand why other times they tell me to leave her with them for four hours cuz who knows what they do to the dogs there. I could not believe she was treating my dog so bad in front of my face and she didn't say sorry! read more

Run of the mill okay pet store carries what you need most the time

This review is for Vetco - the in store vaccine pop up that they do about one a week. I have no experience with the store itself other than the clinic. I really did not like the lack of professionalism at the Vetco clinic. I felt that the doctor (Dr. Edna Malonzo) and the man helping her were so casual about the whole experience. I felt like they really didn't care about coming off as skilled or polite. They handled my cat in ways that made her visibly uncomfortable, missed her vein when trying to draw blood, and when the doctor inserted the microchip, she didn't stick the applicator in all the way and the chip itself was sticking halfway out of my cat's skin! Then the doctor proceeded to try to shove the rest in with her finger! Wtf??? They also forgot who my cat was after only 10 minutes while we waited to see if she was positive for feline leukemia before she could get the vaccine. I came back and they said we needed to draw blood. I asked why they needed to do it again? And the doctor said "Oh!! It's the same cat!" .....of course it's the same cat!!! It's been 10 minutes! TL;DR: I would never recommend this clinic and would suggest to other people to try another location. The prices for the vaccines and microchips are good, but the doctor is very questionable. read more

Not happy with grooming! Whenever I take my dog, he shivers like he is so scared. Not just that, this one groomer said that I requested her when I didn't! I did not have the heart to tell her that I don't want her. She always forgets to cut his nails, cuts too close to his face that his skin shows, or is just plain rude. Once my dog ended up staying there for over 6 hours because other groomers had to fix her mistakes! I felt so bad for my dog and I still had to pay $60! Someone even came to apologize to me, and the rest of the groomers just talked crap about her. The grooming time normally takes between 4-5 hours. Petsmart did an awesome job and took 2.5 hours for everything. I think Petco UC needs to work on their staffing! read more

This place is so blah compared to other pet stores. All the employees look bored and no one ever offers to help, but I give it 3 stars because its right by my house and fulfills my dogs' needs when we need something quick. read more

Took my dog here for a puppy works groom and I wish I would have known sooner how inexperienced and unprofessional they are. Please dont take your dogs here if you dont want them to turn aggressive. I know my puppy was not aggressive before taking her here. I wish I didnt have to rate this with a star because they dont even deserve that much. read more

There's never enough staff at this location but i like to come here because of their parking. The one in Fremont always gets packed and everyone brings their pets as if that was a dog park. Yes i understand it's a pet store... but is it REALLY necessary to bring your dog with you?! Idk The doggy thing doesn't happen as often at the uNion City one so i prefer it. read more

I have to say I had a lovely experience with the customer service today at Petco. I was in desperate need of Winter sweaters for my puppy so I called the Union city store and inquired about the selection and quantity they had in stock. The woman that I talked to was very sweet and informed me of the large selection of stock on hand. LaToya and I were off to go shopping. Boy was the sweet girl on the phone totally not kidding. I bought 5 very cute sweaters and even had the pleasure of having what looked like the Manager of the store help LaToya find the correct size followed by cookie treats. Looks like Petco took notice of the negative YELPS because I had terrific customer service and now my LaToya is looking very stylish in her new sweater's!! read more

I used to love taking my dogs to get groomed here because the staff we're great. Every occasion before this was great and I'm not sure what went wrong this time.. maybe they hired someone new or used a new shampoo. A couple days ago I took my dog in and I didn't realize until days later that my dog had several cuts on his body near his private area and his neck. I never thought I should examine my dog for cuts because every time before this it was a great experience. He also was super itchy and began to scab from the irritating shampoo they use. I received a coupon and was told he did such a great job which was probably just given to me because they felt guilty about cutting him several times because they have never said that before about my dog. I think it should've been addressed instead of acting like nothing happened and I would've appreciated an apology/explanation. read more

it's clean, wasn't crowded and they had kitties for adoption (love it!) they need more items for dogs in the bath/grooming/dental care dept. it seemed sparse. read more