First of all the employees are great and clearly doing the best they can. Second of all, you're a…read morehuge corporation - hire more staff. The cat room is like, really gross and it looks like the cats shared water hasn't been cleaned in weeks because the store is so understaffed. Petsmart needs to do better. Hire more staff to provide adequate care to these animals!

Need Better staff! Jaimie was very rude to pets and pet owners She was visibly upset SLAMMING the…read moredoor to enter the behind the counter, rolling her eyes and YANKING my pet's leash on top of that she did a poor job on the haircut. My dogs past groomer was always kind and gentle and always did a good job on her cuts.

I want to give a shoutout to the Castro valley team, in specifics I want to thank Karlton and…read moreFabian for giving my little new puppy life. He was very sick we took our puppie to the vet and they didn't even know what was wrong. But talking to these guys we found out our puppy was having reaction to our new home and I cents. We have changed and our puppy is just as healthy. Thank you Castro valley Team

Definitely our go to pet store! This location is always…read moreclean, organized, and friendly. I appreciate their knowledgeable staff who are always open to sharing suggestions for the better needs of our pets. They offer vaccination clinics each month that are very convenient and affordable too. My family would love to highlight Karlton - he has specifically made all of our experiences so welcoming and supportive!! There's not one time we have came by and he does not have a smile on his face and ready to help! Karlton is very knowledgeable with all the products in the store and gives excellent advice on up and coming new items to add to our homes. Talk about service that's above and beyond, Pet Food Express you have an incredible leader on your team!! Also- we love the frozen bone marrow bones, love that this location keeps them stocked! Kannon & Jade your favorite English Bullies love and appreciate you.

*** Check food EXPIRATION Alert *** and keep that receipt…read more I rarely write 1-star reviews but decided to based on my interaction (Sunday, 9/14/25, 5pm) which is a mixed bag. I've purchased dog food for my pups many times at this location and never had a complaint/problem. Today will be my first mainly to warn customers of ***EXPIRED dog food. I'm not a stickler on expiration dates but selling bags 3-4 month (May 2025) passed is ridiculous/wrong! I usually buy a supply 2.5 weeks ahead of time if I know I'm running low. When I finally opened the bag a few days ago the food was obviously RANCID! Dogs will usually get excited in anticipation of their food...they got a whiff and walked away...it was very evident! Partly my fault for not checking but I would hope a store wouldn't sell OLD food. This is the first time it's happened but the interaction I had with the cashier wasn't pleasant. Flat out rude! "You have your receipt? It's open and we can't resell". Valid question but tone of this worker was very condescending! I get they want proof you bought from them but who keeps their receipt each time they buy their pets food...I guess I will now as bags must be unopened to return...um, how would I know it's BAD?!!! I mentioned "can I speak to Laura, the Manager as I was told (previous visit) I would need a receipt BUT there are exceptions and to ask". I even asked "can you work with the manufacturer?"....ignored. All I wanted was a replacement for: ****** $42 for a bag of 12lbs of Natural Balance I purchased....same item! In any case...I'll write the company and hope to get a voucher for a replacement and a better outcome. #annoyed

Good price, a lot of varieties and have some unique cat toys with reasonable prices that you can't…read morefind them anywhere else. My cat loves the toy that I bought. Employees were friendly. The only complaint that I have is, when I was shopping there, suddenly I smelled a strong wave of marijuana. Not sure where it came from, outside, inside, customers? I am sensitive to that smell. So, I had to cover my nose and ran to the other side of the shop right away.

I love this place --…read more - HUGE selection of pet supplies - Knowledgable staff - Punch card for my dog food, get 10 bags, get 1 free - Parking right next door - One stop shop kind of place (:

This review is describing my experience with everything pet bird related at this store: cage, food,…read moretoy selection; cleanliness and organization; and the worst part--that they sell birds. Not only do they sell birds, but they house the birds in a tiny, cramped, windowless room in tiny cages, with one fluorescent ceiling light and what appears to be no human interaction or fresh air or appropriate light. The room is about the size of my bedroom, and there are cages stacked to the ceiling full of birds, but the cages are tiny. Back when I didn't know any better in the '90s, I purchased two parrots from pet stores, as "hand-raised babies," but those stores had all the birds in appropriately sized cages with sunlight and lots of toys and out time with visitors if you sanitized your hands. They felt out the potential owners and didn't sell birds to just anyone. Now I know better, as I volunteer with a local parrot rescue that has to turn away hundreds of unwanted pet birds a year on top of the hundreds they take in. One of those volunteer duties is doing home visits for the adoption applicants, and one took me this week to near this store, and the applicant told me about it and showed me this terrible-looking seed mix they purchased there for pets. So I stopped by this store to see what/why they were selling, and the sad and crowded windowless bird-commodity room made me cry. I left in tears. I had first browsed the shelves for toys and food, and I found the shelves unorganized, out of stock on several items, and the floors dirty. Plus a cat running around. And the cages they were selling were all tiny as well. Here's something significant and equally emotional. Under "pets" on the front page of their website, they strongly encourage adopting from shelters for dogs and cats. SO WHY NOT BIRDS? Birds live longer, are more complicated, are often more intelligent and with more complex needs, and our rescues are overrun! WHY?!?! (Profit! And it's terrible.) This is their own words--why don't they believe this for birds??!! They should contact every rescue on the West Coast and find out how overrun we are. "We have in stock a selection of small pets which include birds, fish, rodents, reptiles, amphibians, and arachnids. If you are looking for a pet kitty or pooch, we HIGHLY urge you to check out the local shelter where there are great animals looking for loving homes. Mike's Feed & Pets does not sell dogs or cats but we do have a complete line of products to help you care for them"

First time using the self serve dog wash stations. Very…read moreimpressed, Very organized . Very clean. The employees were very helpful & friendly. Store was very clean. I'll definitely be going back there !

We come here to buy our dog food. Their buy 3 get 4th free deal is amazing…read more We always bring our dog here for the self pet wash station. Staff are always really friendly and helpful. If there is a line for the wash, give the staff at the front a name so join the line.

I take my dog in for a bath & every time I've been in, the employees are either on their…read morephones...or not very helpful. Until today... AUDREY Was VERY Helpful, very polite & Nice !

Dog wash is $20 they provide shampoo and conditioner and towels…read moreThe blower dryer is a bit wild and only one of two has an ability to connect your dog via collar Overall not bad but I would also say not ideal for little dogs If possible bring a collar or harness to be in the bath and at the drying station

I have been buying Cat food here for the last two years. They sell good products and they have…read moregreat customer service. The people who work here are the best.

I had a very uncomfortable experience here. My 7-year-old daughter and I were simply looking at the…read morehamsters and guinea pigs when the loss prevention employee watched us very closely the entire time. We never touched or picked up a single item, yet it felt like we were being treated with suspicion for no reason. There were about 10 other people in the store, yet the focus seemed to be on a dad and his 7-year-old daughter. It made us feel uncomfortable and unwelcome. Because of that experience, we left the store and will never return.

Recently I had inherited a 3 years old Maltipoo. Being a first time dog owner, I needed to figure…read moreout the caring and grooming for this dog. Finding a local groomer became one of the many challenges for me. Based on the reviews, I chose this groomer. They are located at the west end of downtown CV. Walking in the store front, it has a very homey friendly country feel. They do not put dogs in crates. My dog has great separation anxiety so not being confined in a crate is a great relief. My appointment made via phone, requires a $50 deposit. My morning appointment, my dog was immediately taken in the back after grooming requirements were collected. Again, being a first time owner, they walk me through steps. A ninety minutes expectation was given for their work and they would text me to pick up. Upon my return, I was walk through grooming tips and tools (Coombs and brushes, and other products). I appreciate the advice. Since my dog's hair was knotted, he was trimmed very close. They were prepared to scheduled the next appointment but I held off so I can reflect on the overall experience. My dog was appeared fine from this experience though the trim could be more even throughout. Luckily the fur will grow back and no one will know the difference. I was sent a link to schedule appointments online. Overall I hit a very favorable impression with the store front and friendly staff. I definitely will schedule future grooming appointments.

We loved our experience at Positive Karma. Everyone was welcoming and very supportive, first time…read moregroom! Carlos did a fantastic job with our lulu!

If you need a place to board a tortoise, look no further. We left our 4-year-old, 20lb sulcata…read moretortoise, Smalls, here for 13 days. Freddie handled the booking over the phone, no reservation needed at $10 a day. Check-in took five minutes; they set her up in a great, spacious tank with a lamp and fresh bark, and we left her with a packed lunch of greens and Mazuri from home. When we picked her up, Brandon and Ryan gave us the daily report. Turns out, Smalls spent her vacation roaming the store and occasionally trying to bust out through the back door. Luckily, the staff has excellent reflexes and stopped her escape attempts. Smalls was well-loved, well-fed, and safely contained. 10/10 would board our tiny criminal here again. Thank you, Reptile Room!

Love this shop & the guy that runs it everyday He's very…read morehelpful & give lots of information on what you need, I bought a ball python an didn't know how big to feed it or anything then he gave me pointers what to look for an how to feed it BEST REPTILE ROOOM IN THE BAY AREA!!! Go Support you guys !!

Went in on a Friday afternoon to purchase fresh water plants, I bought 4 different species of…read moreplants, one in particular being "FOXTAIL". The very next day ALL the leafs of that specific species fell off! The other plants were fine , I then called Saturday the very next day to ask about either an exchange or a refund and I spoke to a representative named Mike whose immediate response was "no! there's something wrong with your tank" / "all sales are final" Mike offered no help or tips or nothing just simply blame my tank, which already has shrimp and fish and other vegetation that is doing just fine........ Definitely do not recommend buying from here unless you know for a fact, if something doesn't work out, you're screwed no refunds, exchanges, or any help. Bad bad business practice

Aquatic Collection is a standout shop if you're serious about reefing. Every time I've been in, the…read morestaff has been extremely helpful, friendly, and genuinely knowledgeable. They take the time to answer questions and make sure you're making the right decisions for your tank instead of just trying to sell you something. One thing that really sets them apart is the products they carry. They have items on hand that you don't typically see at other stores--for example, I was able to find a roller mat gearbox repair kit there, which is something most places don't even stock. That kind of attention to what reefers actually need goes a long way. Their coral selection is also on another level. They consistently have more unique pieces than just about anywhere else I've seen, which makes it a great place to find something different and add real character to your tank. One thing I really appreciate is that the owners are always there and involved. You can tell they genuinely care about the store, the livestock, and making sure customers have a good experience. Overall, it's a very well-run store with a strong mix of knowledge, customer service, and unique inventory. Definitely a go-to spot if you're looking for both hard-to-find equipment and standout corals.